Best Western The Shrubbery, Ilminster - Reviews & Ratings

8/10 Overall rating

• 9/10 Anonymous ( Mature couple) 

  on  July 9, 2007

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "We had a great time. This is a family run hotel - customer service is great and everyone working there was friendly and efficient. The chef is a star - wonderful breakfasts and dinners. He even asked us what we would like to eat on our last evening. We would go there again tomorrow. Thanks to everyone there." (99040620)

  The view from the window, the large room, well-appointed bathroom, large comfortable bed. Unlike most hotel bedrooms, the lighting was good.

• 9/10 Anonymous ( Mature couple) 

  on  May 10, 2007

  Traditional furnishings

  Shower not very good - blocked with limescale

• 8/10 Ross ( Solo business traveller) 

  from Abergavenny , GB  on  May 8, 2007

  a character hotel with very good food

• 10/10 Anonymous ( Family with young children) 

  on  April 14, 2007

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Overall I was very impressed with the hotel, nothing was to much trouble, the staff were kind and friendly especially to my small children aged 5 and 6 years old. The hotel was also very clean and tidy, which I always notice when away with my children." (99510958)

  I was most impressed that the hotel knew I would be arriving with my 2 small children, which I said 1 bed for all would be fine, when I arrived my room had had a single bed made up and I had also been given a large room which I thought was very personnal and kind. Also it makes a change not to have to ask for things...so many thanks.

  Nothing, everything was excellant

• 7/10 Jonathan ( Mature couple) 

  from Martham , United Kingdom;GB  on  March 6, 2007

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "good parking, good food, wine excellent, nice bar, staff friendly and efficient. Only compliant incessant noise that kept us awake." (99325188)

  roomy and well facilitated

  noisy, had a compressor or generator running in a room next door

• 10/10 Jacqueline ( Mature couple) 

  from Llangadog , United Kingdom;GB  on  December 23, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "We have stayed before and found the hotel owners and staff extremely welcoming, being a smaller hotel it gives the personal touch, and as we do farmhouse bed and breakfast and self catering and enjoy people, it is very noticable that all concerned enjoy their job, which customers notice. The dinner and breakfast was of high quality. Our room had all anybody would require. Thank you." (99995582)

  Friendly atmosphere

• 8/10 Anonymous ( Young couple) 

  on  September 15, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "The web booking and check-in was simple. There was no vegetarian option on the menu but chef did offer a number of alternatives; dinner was OK. The photo gives the impression that the hotel is set off the road but it fronts onto the main road, however being in a rear bedroom meant that there was little traffic noise." (99904301)

  The accommodation was simple and clean

• 7/10 Anonymous ( Mature couple) 

  on  September 1, 2006

  Breakfast good

  long way from reception -- could have been suggested that we drive car round with luggage. Locking door on room was an art, instructions eventually called for.

• 6/10 Anonymous ( Mature couple) 

  on  August 29, 2006

  The room was lovely and the lady members of staff were good too.

  Mike checked us in and appeared totally devoid of humour. He appeared to be more focused on rushing around than the guests. There was a party of people who were smoking in the bar on arrival which we did not expect with no-smoking signs posted.

• 6/10 Anonymous ( Mature couple) 

  on  August 11, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "We would have liked to know there was a swimming pool available for guests. We felt the service at dinner was not good. The wine waiter opened the wine away from our table then placed the ice bucket next to the table and walked away! Shouldn't he have poured at least the first glass of wine (or even asked us to taste it. The cooked breakfast was inedible - swimming in fat which had obviously been used for all the previous breakfasts that morning. We did point this out but nobody apologised - the breakfast was just removed." (3305126561)

  Bathroom facilities: provision of toiletries

  It was unbearable hot despite a fan in the rook

• 9/10 Christine ( Solo business traveller) 

  from Plymouth , United Kingdom;GB  on  July 14, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "I would like to have known about the building work although it did not cause me any problems. On the whole it was a very enjoyable stay. The breakfast was excellent, freshly cooked and hot. The summer sizzler dinner offer was also very good value. The staff were all very friendly." (3305006043)

  It was clean, airy and spacious and the trouser press was very welcome

  The shower wasn't very hot or powerful. It was also a disabled room so there wasn't any bath.

• 10/10 Keith ( Mature couple) 

  from Leicester , United Kingdom;GB  on  July 6, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Even though the hotel was very busy with many functions the service and friendliness of the staff was excellent." (3304931374)

• 8/10 R ( Mature couple) 

  from Oxted , United Kingdom;GB  on  June 19, 2006

  interesting building

  access to room via bar area was awkward with luggage

• 8/10 Anonymous ( Mature couple) 

  on  April 20, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "The hotel was recommended by a friend and lived up to what we expected." (3304494077)

  We stayed in one of rooms adjacent to the hotel. The room was very nice and the bathroom was excellent. We had dinner in the evening and the standard was very good.

  Nothing at all.

• 9/10 Anonymous ( Mature couple) 

  on  March 13, 2006

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "food and service were excellent, making good use of local produce. The room was comfortable with plenty of hot water We would be happy to stay again." (3304107187)

  It was warm, comfortable and easily accesible. Staff were friendly and professional.

• 9/10 Anonymous ( Mature couple) 

  on  November 30, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "The hotel was excellent but the web pictures were deceiving in that it was on the main road but didn't appear so on the picture - although traffic noise was not a problem when we stayed" (2993562)

  Bed was comfortable, bar & breakfast were excellent

  if I was being really picky, the decor of bathroom was a bit 'tired'

• 7/10 David ( Young couple) 

  from Eastleigh , United Kingdom;GB  on  September 28, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Nice hotel however front rooms can be noisy in mornings as on a main road." (2772232)

  Very large room.

  Welcome & general attentiveness.

• 9/10 Michael ( Solo business traveller) 

  from Tunbridge wells , United Kingdom;GB  on  September 13, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "An enjoyable stay, albeit I was there for business reasons. The hotel is on the outskirts of Ilminster,unpretentious and fronting directly onto a fairly busy road, but with pleasant gardens and a swimming pool at the rear. The public areas have been tastefully refurbished and the bedroom was spacious and thoughtfully equiped. The members of staff were without exception very helpful and friendly and this is what makes the difference between an ordinary and good hotel.This is a good hotel." (2697401)

  Nice atmosphere. Helpful and friendly staff.

  Can't think of any.

• 9/10 Anonymous ( Family with older children) 

  on  September 7, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "good value accommodation when booking over the internet. A lot cheaper than booking direct with the hotel. Part of a chain so I knew the standard to expect. Breakfast was included which along with the early check in made it a better option than the local Travel Lodge. We did not eat in the hotel so cannot comment on that. Parking was a bit of a problem as the car park is awkward shape but was okay as long as everyone else parked sensibly!" (2670206)

  Nice room, friendly staff, good breakfast

• 5/10 Anthony ( Mature couple) 

  from Yateley , United Kingdom;GB  on  September 7, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Breakfast was very good, and the older parts of the hotel are of historically and architecturally interesting. Lovely fireplaces. Our problem with the lights was dealt with promptly and with good humour." (2708047)

  There were building works in progress. The newer accommodation block, or maybe just our room, was not well finished and the lights failed/fused.

• 7/10 Neil ( Mature couple) 

  from Potters bar , United Kingdom;GB  on  September 6, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Good, but spoilt by noise." (2546708)

  We were not informed that a singles night was being held the night we stayed. This disturbed or nights sleep and also made a quite night in the bar impossible. We complained and was refunded the price of our bar snacks £15-00. Road noise was also very loud in the morning.

• 8/10 Mary ( Other) 

  from Southampton , United Kingdom;GB  on  August 9, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "I got the impression from the picture on the website that it was completely in its own grounds, whereas the front of the hotel is actually on the road. Fortunately the receptionist, who was extremely helpful, kindly changed us from our original room overlooking the road to a more modern room at the back where we were able to open the windows." (2582062)

  Lovely back garden with swimming pool

• 9/10 Chris ( Solo business traveller) 

  from Askham , United Kingdom;GB  on  July 1, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Overall a great hotel, small friendly, family run. The staff were available, attentive and helpful. Outside Swimming pool is a nice touch and there are some great walks in the local town only a few minutes away on foot. Food was reasonably priced, selection was what you would expect from a small hotel and tasted great." (2458963)

  The Hotel was completely flexible, with the several requests I had, from food to extending my check out time. The staff were attentive, friendly and helpful. Food was great.

  Have easier access to sitting/dining areas outside

• 9/10 Janice ( Family with young children) 

  from Chiswick , United Kingdom;GB  on  June 8, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "A lovely hotel, great staff and spacious room. We travelled with a young toddler over night with a late arrival and the staff were excellent and very accomodating. If we had been staying longer we would have loved to have made use of the lovely outdoor pool and spent some time in the beautiful surrounding area. Highly recommended and would definately stop there again." (2332583)

  Lovely clean spacious room. Helpful staff. The call back to confirm reciept of my email and confirm the booking.

  More staff at breakfast better childrens high chair.

• 4/10 Anonymous ( Solo leisure traveller) 

  on  June 8, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "See above" (2374180)

  Very little

  Staff - I waited at the reception desk for 10 minutes awaiting a member of staff to turn up to answer the bell, finally I had to phone them to get someone to come out. They were apologetic but.... At breakfast again I had to stand for several minutes before someone came to deal with me - there were only 4 others in the restaurant at the time.

• 9/10 Anthony ( Mature couple) 

  from Eastleigh , United Kingdom  on  May 4, 2005

  Best Western The Shrubbery, Ilminster - Reviews & Ratings
  

  "Can't give anymore information as this was a quick visit on the way to another Best Western Hotel" (2161273)

  Character period property, Great room, Friendly cheerfull staff, Fantastic food and dining service

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).