Gran Melia Fenix, Madrid - Reviews & Ratings
Hermosilla, 2, Madrid, 28001
Gran Melia Fenix, Madrid
In the heart of one of Europe's finest cities, a cosmopolitan center of art, culture and entertainment, The Gran Meliá Fénix Hotel graces the Plaza de Colón in ... more
€
Rooms from €150
(approx. £135) per night
Enter your dates of stay to see rooms to book
| Hotel Details | Hotel Reviews | How to Book & Cancel |
9/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 10/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 9/10 | Overall experience |
| 10/10 | Overall value for money |
-
Anonymous ( Young couple)
on July 20, 2008
-
Anonymous ( Family with young children)
on October 20, 2006
Gran Melia Fenix, Madrid - Reviews & Ratings"Although we did have a lovely stay and the hotel is worthy of it's stars. We feel we didn't get what we booked. On arrival at the hotel the room we were intially given was not what we had booked. We had booked a double room with patio view which was what was stated on our confirmation. We were in fact given a twin, very small room with a view of the fire escape! We complained to the reception who said the only double room they had was at a supplement. As this was our wedding anniversary we paid this supplement. In view of their error or at the very least informing us they did not have a double or the standard of room we had requested prior to our arriveal. We feel this upgrade should not have cost us a supplement. As we said earlier, the hotel is a beautiful hotel and the staff are extremely friendly and professional but felt the Reception staff who dealt with our complaint should have used their initiative particularly as we did inform them it was our wedding anniversary, and given us a free upgrade." (99031583)
Good standard of accomodation, luxury feel.
noisy from upstairs cafe area.
0 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
Hostal Dolce Vita
Hostal Camino
Petit Palace Embassy Serrano
Hostal Trevinca
Petit Palace Art Gallery
Hostal Residencia Don Diego
Hostal Asunción
Vincci Soma
Hospes Madrid
NH Lagasca
Aparthotel Tribunal
Customer service second to none