Phoenix Hotel, Dereham - Reviews & Ratings
Church Street, Dereham, NR19 1DL
Phoenix Hotel, Dereham
In the heart of Norfolk's Breckland. The hotel caters for local people, businesses and visitors to the area. The Phoenix Hotel stands on land that has... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Solo leisure traveller)
on September 21, 2008
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Charles ( Mature couple)
from Westcliff--on--sea , GB on September 9, 2008
we always stay at the phoenix as it vry central for what we do in norfolk
i wish the television was more upto date as both of us are diabetic so we cannot drink so we spend a lot of time in the evening in the room and as the t.v. has only 4 channelswe find this very poor
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Philip ( Mature couple)
from Melton mowbray , GB on September 1, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"fair to good" (107263558)
nice room nice position for town
failed to bring milk to room when requested thought I was paying
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Michael ( Mature couple)
from Barnet , GB on August 25, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"Pretty good, this would be our first choice on a return visit" (108063432)
The restaurant was excellent and a much appreciated facility
We were not told how to get into the hotel round the back when there was a private party
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Martin ( Mature couple)
from Reading , GB on August 19, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"Well managed, very poor view, esp as the windows needed to be open due to warm weather. This spoilt an otherwise satisfactory stay." (107285079)
Bathroom was good, modern and in particular the shower was excelent. Kettle etc. Snacks, soap laundry all high standard
View of room to the back was very disappointing, esp with noise & smell of kitchen extractors. The room fan didn't work
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Anonymous ( Family with older children)
on August 18, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"Just an overnight stop only thing they didn,t put a put-up bed up for one of my children .We managed in the double bed no trouble really ." (107182033)
hotel had a very good restaurant the food was very good
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Anonymous ( Mature couple)
on July 29, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"Good value for money." (107108844)
Checked in late but the access to the hotel was very accomodating.Very clean rooms, bedding and bathroom.
very hot in the summer and fan didnt work.
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Richard ( Young couple)
from Derby , GB on July 24, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"good" (108040686)
initial stay was excellent
later found out hotel had charged us double however there was reletivly little problems rectifying this with great help from active hotels
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Anonymous ( Other)
on July 17, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"very pleasant" (108093774)
Room good, food good, parking reasonable.
front doors of hotel locked at 2200hrs on sunday,nobody available for checkout on monday morning until 0800, I was booked in for 3 nights but had to extend to four nights but this got confusing. No real problems just a mix up about opening and closing times
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Charles ( Other)
from Kirton lindsey , GB on July 16, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"liked the hotel, might stay in the hotel again" (108018241)
I booked 5 double rooms & received an email to confirm the booking of 5 rooms. when we arrived at the hotel we where told that there was only one room under my name. The assisant manager then tried to find other accomidation within a 10 miles radius to find that every where was fully booked up. We then had to share 3 rooms. Not happy about any of it at all. Had to wait over 30 mins for our evening meal when nodody else was eating.
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Anonymous ( Mature couple)
on July 12, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"Excellent" (97436803)
Staff were very pleasant and helpful
You need a lift
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Anthony ( Group of adult friends)
from Shipley , GB on June 15, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"The hotel is situated in the centre of a pleasant town. We chose to stay there because it was very keenly priced. But for the noisy fan we would have rated it much higher. " (97480361)
Staff at the hotel were polite. Facilities were adequate. The cooked breakfast was excellent.
There was a noisy fan on at the rear of the hotel all night. This made it difficult to sleep (even with the windows closed). The evening catering was not up to the standard of the morning catering.
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Anonymous ( Mature couple)
on June 13, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"We enjoyed our stay and would stay again" (97006269)
Good food, central
Bathroom a bit small but sufficient for overnight stay. Car parking not very good.
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Michael ( Solo business traveller)
from Birmingham , GB on June 4, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"I had a very quiet and pleasant stay . Excellent value . Helpful and courteous staff ." (97750802)
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Joannie ( Group of adult friends)
from Canterbury , GB on April 17, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"the hotel provided very good value for money and the staff were extreemly friendly and helpful" (97480509)
centrally located. convenient for sightseeing shopping etc.
the breakfast was not of a very good standard for a country hotel with local produce available.
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Anonymous ( Solo business traveller)
on February 2, 2008
Phoenix Hotel, Dereham - Reviews & Ratings"Pleasant staff and decent food. Room has what you require without being overdone." (97078140)
Staff attitude
Nothing really
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Tony ( Mature couple)
from Hampton , GB on November 28, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"An okay hotel, we would use again. The car park was small, only 6 cars, though parking in the street seemed to be without restriction. It looked a bit 'tired' and in need of a bit of tlc. Very clean room and bathroom." (97558773)
Very clean. One of the cleanest bathrooms we have seen recently.
There was a massive problem with damp around the window turning the wallpaper black. We could not make the radiator work, so had to use the extra blankets in the cupboard.
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Mick ( Solo business traveller)
from Worksop , GB on November 11, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"hotel is ok for an overnight stop.price of accomadation and food good value. tried to book out at 7.45am but was told reception didnt start until 8.00am??? girl arived at 8.15am!!!! good job i was not in a hurry!! had room overlooking main street was wolken up at 3.00am with youths reving up mopeds and shouting obviously not your fault but next time i book i will ask for a room away from the main street." (97454685)
clean and comfortable
shower head needs renew/cleaning.could not shut top part of window fully onto retaining catch.
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John ( Mature couple)
from Horley , GB on November 1, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"Enjoyed our short stay as we have on previous occasions. Will book and stay again in the future." (97205839)
Central location in Dereham with easy parking. Value for the money paid with rooms adequate for period of stay.
The club/pub next door emptying their used bottles in the bottle bank after their premisis had shut late at night causing sleep disturbance.
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Robin ( Mature couple)
from Ashford , GB on October 4, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"Over all we were very pleaed with our stay, both with level of service and with the staff. The only thing I believe that let the hotel down slightly was that the tables in both the dinning room and the bar could do with regular through cleaning." (97093116)
Very Comfortable
Could have possible had another armchair to relax in as there were two of us
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Peter ( Family with older children)
from Swindon , GB on September 28, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"General review very good. Hotel appeared very clean throughout. Apart from noisy fan in room and passing traffic on the one-way system outside, still managed to get some quality sleep. Hotel was a little difficult to find because of the one-way traffic system in Dereham." (97028849)
Warm welcome and helpful staff. Comfortable bed. Superb breakfast.
Noisy fan in room. Decided to have evening meal in hotel, but due to non availability of preferred choice of food had to settle for something else. Again beer that I wanted was off in bar, had to settle for lager. Limited car parking. Hotel staff suggested that we parked in the vets surgery car park nearby. Felt uneasy about this as there was a notice warning people that their vehicles would be clamped.
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Anonymous ( Mature couple)
on August 1, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"I would have liked to have known that there was no lift, however this knowledge would probably not have altered my decision to stay here, but I may have requested a room on a lower floor. The quality of the food was excellent, although the menu was perhaps a little un-imaginative. Overall, a very pleasant stay, very quiet and very comfortable." (97154302)
Excellent value
There did not appear to be a Lift
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Anonymous ( Mature couple)
on July 9, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"It was a quick trip to attend a family funeral. The hotel was good at a reasonable price and we were happy to stay there." (99256022)
Pleasant and smoking free
Car parking a little difficult
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Anonymous ( Mature couple)
on May 10, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"This was only a flying visit from Spain for a relatives 70th birthday. I would not choose this hotel ordinarily. On question below regarding recommendation, I would recommend the hotel if visited in similar circumstances to those of my visit. I would not recommend it for a longer stay." (99274883)
Proximity to relatives. Breakfast very good although fruit salad was tinned and not fresh.
Bar - table not clean. obvius that someone had had a meal prior to our sitting at the table, salt spilled sticky table etc. This was not cleaned while we were there. No beer mats for drinks. Bar girl cleared a couple of other tables and wiped those over but never noticed ours. Bar not busy. Room - no hairdryer. Bathroom very small, sink in main part of bedroom
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Anonymous ( Solo business traveller)
on April 27, 2007
Competitively priced, free parking, well-situated.
Shower could be better, flower box outside window was filled with cigarette ends,
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Anonymous ( Young couple)
on April 25, 2007
The rooom's were very spacious and set out well, also very clean. The staff were extremly friendly and offered a very good service. They were always on hand to help. The breakfast served were impressive and so were the bar melas available.
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Christine ( Mature couple)
from Sheffield , GB on April 13, 2007
Phoenix Hotel, Dereham - Reviews & Ratings"A notice appeared in the room saying it was a NO smoking room. It then continued to instruct the occupant to smoke with the window open and use the ashtray provided. NO smoking should mean NO smoking." (99745491)
Clean and roomy with friendly staff. Good breakfasts.
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Dianne ( Same sex couple)
from Lincoln , United Kingdom;GB on March 10, 2007
very clean, quiet and tidy hotel
no parking locally. Centre only allows parking until 6am!! ended up in council offices car park. A little walk if you are female and on your own
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Roy ( Solo business traveller)
from Edinburgh , United Kingdom;GB on September 5, 2006
Phoenix Hotel, Dereham - Reviews & Ratings"Overall very satisfactory" (3305284028)
Comfortable, clean, quiet
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Anonymous ( Mature couple)
on July 20, 2006
Phoenix Hotel, Dereham - Reviews & Ratings"I would have liked to know that breakfast was included in the price of the room. I would have liked to know that there was no lift - we were on the third floor which was difficult at times. I would have also liked to know that it was also an Inn although this did not have any detremental effect on our stay and that it was on a fairly busy street. Great value for money." (3305023394)
The sound construction and cleanliness
Due to the current heatwave the room was very hot (no air-conditioning or fan in the room) and noise from the street outside due to the central location of the hotel. Very limited car parking space.
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John ( Solo business traveller)
from Kensington , United Kingdom;GB on July 2, 2006
friendly, good breakfast
no internet, no wi-fi
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Keith ( Mature couple)
from Norwich , United Kingdom;GB on April 25, 2006
Phoenix Hotel, Dereham - Reviews & Ratings"The hotel was very flexible with our requirements. We had to reschedule our wedding to the UK after our wedding planner in Crete messed things up. Although we didn't use the hotel for the wedding (only for meeting, lunch and D, B&B) and we were a very small group (only 5), the hotel staff literally bent over backwards for us to make the occasion special. This was a quiet period - I believe the hotel had only 6 people staying in 4 rooms that night." (3304529238)
Clean, comfortable and of a higher standard than we envisaged. Prices were reasonable and location (for us) ideal. We would estimate that both the bedroom and the common areas must have been refurbished no longer than last year. All the staff were polite.
The only fault is that we would have expected the windows to be double glazed bearing in mind the street is quite busy. We stay in many hotels (frequently Travelodges) and always take ear plugs anyway!
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Anonymous ( Mature couple)
on April 21, 2006
Phoenix Hotel, Dereham - Reviews & Ratings"All OK. I would recommend the hotel at the price we paid " (3304550520)
jazz night. Basic but clean and for the cost good value.
cigarette smell,
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Gary ( Mature couple)
from Herne bay , United Kingdom;GB on April 20, 2006
Phoenix Hotel, Dereham - Reviews & Ratings"See above" (3304530138)
Car Park small and not marked out into areas or bays.Bed too hard not double glazed hence noisy as is on busy road,
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Patrick ( Solo business traveller)
from Hastings , United Kingdom;GB on April 2, 2006
Phoenix Hotel, Dereham - Reviews & Ratings"Generally good, with as stated friendly, welcoming staff. Handy central location. Attractive building, much more so than it looks on website, where it looks a bit like a warehouse. Staff greeted me by name, as I had told them I would be arriving late. It would have been helpful to have been able to get some food - although there were some nice biscuits in the room. The only slight problem was that Dereham itself is quite difficult to get to by public transport - I had to get a taxi from Wymondham, following a long train journey. Getting there required a good deal of preliminary planning. I also thought that the tariff was on the expensive side for single occupancy, but I could only find two hotels in Dereham on the internet and the other was even more expensive. On the whole a positive experience, and I would stay there again." (3304440787)
Clean, quiet, (Wednesday night), friendly, welcoming staff with good local knowledge. No sign of the toenail clippings mentioned in an earlier review!
Brochure in room stating hotel facilities had such small type I couldn't read it. Food could be available later - at least bar snacks.
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Anonymous ( Solo business traveller)
on December 17, 2005
Excellent value bedroom Good breakfast
Bar area not totally clean and very smoky. Very little segregation of eating and smoking area. Food basic but good value.
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Howard ( Solo business traveller)
from Nottingham , United Kingdom;GB on November 5, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"Room was very vaery basic and not modernised at all. The window was not double glazed, let in a small draught and proved to be no hinderance to the relentless traffic and noisy youths outside. Very pleasant, helpful and informative staff though. No complaints there." (2920965)
Overall appearance. In need of a revamp.
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Anonymous ( Young couple)
on October 31, 2005
the pillows were a bit uncomfortable but aprt from that nothing
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Anonymous ( Solo business traveller)
on September 30, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"I had a room which was at the front of the hotel and unfortunately there was a lot of noise from yobs screeching tyres and racing along the road past the hotel. As I have to have a window open at night this noise kept me awake. I realise this was not a fault of the hotel, although I do feel the manager could have a word with the police to try and stop this nuisance from happening in the future. I realise I could have asked to move rooms, but as I was only there for 2 nights and had already spent one night in his room, I closed the window the second night to minimise the noise. Also I was not impressed with the food which I found rather bland. I am going to answer to the next question that I would recommend the hotel, but I would tell people to ask for a room at the back, and not to expect too much from the food." (2551360)
The room was very clean
More staff. One girl was manning reception and serving the breakfast.
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David ( Solo business traveller)
from Hereford , United Kingdom;GB on September 26, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"Amount of parking space available..." (2767679)
Very friendly helpfull staff.Good food
Parking
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Anonymous ( Solo business traveller)
on September 1, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"The hotel was adequate for our needs. The meal in the dining room was very good." (2655092)
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Michael ( Mature couple)
from Ickenham , United Kingdom;GB on August 23, 2005
The bar area and
There were toenail clippings on the carpet by the side of the bed when we arrived, a chambermaid did come and vacuum them up when asked, but not the greatest of first impressions. If I were the hotel, I would also be tempted to call the previous guest in that room and ask them why they feel it's OK to leave clippings on the carpet. The room generally looked a bit shabby, the kettle had seen better days, the long life milk for the coffee was due to expire the next day, a couple of the lightbulbs needed to be replaced.
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Anonymous ( Solo business traveller)
on July 5, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"I think this hotel needs a revamp decoratively, and cleanliness in the restaurant could be improved. Although the road outside had a 20 mph speed limit it felt like sleeping next to race track." (2448253)
The room was adequate in size and facilities.
The hotel overall would benefit from decoration. Although the food in the restaurant was excellent the tablecloths were stained and covered in crumbs. The cleanliness of the restaurant definitely needs to be improved.
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John ( Solo leisure traveller)
from Leeds , United Kingdom;GB on June 20, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"The hotel was a little difficult to find on the first occasion due to the slightly complicated one way system in the centre of Dereham (should probably have down loaded a map!). Friendly staff, well appointed room with new towels everyday and quality biscuits with the tea set. Bar meal menue good, restaurant not tried but menu looked interesting. Excellent breakfast included in the price. Would definitely us again if holidaying in that part of Norfolk again." (2276210)
Comfortable room, friendly staff.
Parking is limited, probably not possible to improve due to limitations of town centre site. More power sockets for lap-tops and battery chargers as well as TV and kettle.
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Anonymous ( Solo business traveller)
on May 14, 2005
No internet access
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Anonymous ( Young couple)
on May 6, 2005
Good central location.
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John ( Mature couple)
from Cheltenham , United Kingdom on April 25, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"The hotel was used as a base while house-hunting. Staff were very helpful with needed local information, overall much friendlier than I have found in other hotels. Accommodation and meals were excellent in appearance, content and value-for-money. All-in-all a most pleasant experience." (2140119)
Staff all very friendly and gave good advice regarding local area.
Cleanliness of bar area could be improved.
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Anonymous ( Mature couple)
on April 20, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"Parking poor-access to car park not possible because band unloading their equipment.In addition to noise from band sleep impossible until small hours due to excessive street noise.Very poor noise insulation from both internal and external sources.Overall impression was that the band and it's audience took precedence over residents." (2150982)
clean and modern
had to change room because of noise from band in bar immediately below room
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Gaynor ( Solo leisure traveller)
from Cargtagena , Spain;ES on March 18, 2005
Phoenix Hotel, Dereham - Reviews & Ratings"I Paid the price stated on the web, however on reading your magazine I noted prices quoted alot less than I had paid and would like to know why, if the room would have been available at the cost I saw, I would probably book again for longer." (1995979)
Cosey, clean, at a standard I would expect
the clean sheets
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Anonymous ( Mature couple)
on November 25, 2004
Phoenix Hotel, Dereham - Reviews & Ratings"IT WAS SATISFACTORY FOR ONE NIGHT" (1692713)
FRIENDLY AND HELPFUL
ONLY THREE TEA BAGS (MOT GOOD WHEN TWO OF YOU WANT A DRINK AT NIGHT AND IN THE MORNING. I HATE HAVING TO ASK FOR MORE
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Breakfast was good and staff were extremely friendly and helpful.
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