Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings
The Strand, London, WC2N 5HX
Charing Cross - A Guoman Hotel (Formerly Thistle), London
In the centre of London, just metres from Charing Cross Station, this beautiful Victorian building houses a 4-star hotel with modern luxuries, including air con... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Jeffrey ( Mature couple)
from Durham , GB on November 4, 2009
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Anonymous ( Same sex couple)
on October 30, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"We were expecting something grander when you described the room as "deluxe". Aside from that disappointment and the above-mentioned faults, we were comfortably housed. " (107676300)
Housekeeping and Concierge services were above average. Good location. Nice decoration of rooms. Room well-lit.
Room too small for 2 people with luggage. Clothing storage areas too small. Bathroom sink tap should be replaced; also, the tap water tasted odd. Late make-up of room on 2 occasions. Long walk to reach room.
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Anonymous ( Mature couple)
on October 20, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Noise from outside did not allow for sleep. Would only stay again if in main part of hotel and not in Buckingham suite. A lot of staff were not fluent in English." (108917136)
Having to pay seperately for £35.90 breakfast as if th room was not expensive enough
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James ( Solo business traveller)
from Mountainville , US on October 19, 2009
nice smell when you come into the lobby
booked on priceline but when i checked in the credit card was not sufficient to obtain room...had to inconvenience my corporate staff to "rebook" me using a colleagues card...I've never heard of priceline employing this practice in the states. I was not happy!
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Anonymous ( Mature couple)
on September 22, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"We have stayed at this hotel on several occasions when it was a Thistle hotel. there has been an introduction of different standards" (108592848)
good welcome and quick attention, good concierge, very good position.
very cool breakfast area, poor breakfast, inadequate room servicing. noisy room both from outside air conditioning and noisy pipe work in other rooms.
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Denise ( Solo business traveller)
from Lymm , GB on July 26, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Room was quiet and furnished to a high standard. Small for a double." (108842323)
Great Location
Expensive Breakfast £17
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Anonymous ( Mature couple)
on July 10, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Overall good" (107984286)
Central location, staff very helpful, evening meal very good,pleasant environment.
Initial room allocated was in a poor location in Buckinham Wing. Dreadful view onto roof strewn with rubbish and great deal of noise from air con units.Upgraded to 424 excellent room but only downside was a lot of noise from nightclub at rear of hotel.
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Anonymous ( Solo leisure traveller)
on April 20, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"I plan to stay at this hotel again and recommend it highly" (107604326)
excellent staff, very comfortable, safe, central position, i will definitely stay again and recommend highly
every time I left my room, my keycard didn't work on my return .. so I had to keep getting it rekeyed at reception.
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Jonathan ( Solo business traveller)
from Worcester , GB on April 8, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Enjoyable, and looking forward to the next visit" (107908490)
Room service staff - enthusiasm & cheerfulness
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Anonymous ( Group of adult friends)
on March 14, 2009
Clean, good size room
The shower was poor / took ages to get hot water and was not very powerful
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Anonymous ( Solo leisure traveller)
on January 20, 2009
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Very satisfactory" (107411667)
Charming, helpful staff. Upgraded to a Junior Suite, which was well worth the money - lovely room, very well decorated, quiet and comfortable.
Slightly noisy outside (road works) but the central location outweighed that.
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Candice ( Same sex couple)
from Bolton , GB on December 15, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Okay" (107436782)
Nice staff, lovely hotel.
Had to pay twice due to mishap in payment terms.
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Jonathan ( Other)
from Brampton , GB on December 13, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Comfortable hotel, friendly staff and a good sized clean room. I will be using the hotel again." (107543282)
Very clean, good sized room, a quality hotel in a great location.
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Anonymous ( Family with young children)
on November 7, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"The hotel is well located for all of the central sites. Given its location it was very quiet. " (107770508)
Quality of the rooms and the general presentation of the Hotel was excellent.
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Rosalie ( Mature couple)
from Ilford , GB on October 14, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Very enjoyable ,we are looking forward to sampling the food on our next stay." (107536986)
Friendly staff,cleanliness of hotel and beautiful building.
Tissue box in bathroon only had one tissue.However, I am sure that this would have been rectified if we had asked.
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Mats ( Group of adult friends)
from Taby , SE on September 10, 2008
Free upgrade to junior suite in order to fit in extra bed for older child.
Request for extra bed made on-line were not known at check-in.
1 of 1 people found this review helpful:
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Anonymous ( Other)
on January 22, 2009
Working order of equipment. As in a lot of hotels the battery holder for remote had the back missing and the batteries kept falling out. Can you put some tape on this and then once a year when the batteries need renewing the tape can be renewed. Overall value for money The breakfast and drinks in the 1st floor area seemed very expensive, and our group did not have breakfast or drinks. For you this was a loss of revenue. Had the prices been less exorbitant we would have used these facilities.
0 of 1 people found this review helpful:
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( Young couple)
from Birmingham , GB on September 16, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"but with that said the hotel was very nice indeed and it was the only rushing about that spoilet the night due to trying to find the place." (107226528)
Nice Clean and friendly,good location for local tourist spots in london.
No on site parking, and parking is very expensive at off site location. And it would help if we was told when booking the hotel that it was above the train station, as it was hard to find in rush time traffic, when u r looking for a hotel and not a train station, if we was advised that the hotel was above the station i would have not drove past it three times and wasted an 1hour and half driving around and around.
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Anonymous ( Mature couple)
on August 12, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Other than the one bad point above, my stay was enjoyable and very nice! " (107159796)
Service was excellent, politeness of staff was exellent, and the hotel was really nice. All in all great value for money!
The toilet was not very clean on arrival which wasnt very pleasant.
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Anonymous ( Mature couple)
on August 4, 2008
Clean, tidy room, comfortable bed. Excellent TV facilities.
Not enough tea and coffe in room. Nothing much in mini-bar (coke, water and fruit juice). Booking in staff difficult to understand at times.
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Thi ( Same sex couple)
from Northampton , GB on June 24, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Average" (97538018)
Hotel made effort to arrange alternative hotel as it was fully booked
Although did not deliver on the promise of a river view, instead view was of closed in courtyard of noisy generators
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Caroline ( Mature couple)
from Tunbridge wells , GB on June 12, 2008
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"this was for my husbands' 60th birthday and I was very pleased with everything in the hotel." (97497277)
Excellent location reception staff very friendly and helpful and the size of the room was good and everything was very clean.
1 of 2 people found this review helpful:
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Anonymous ( Young couple)
on December 18, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"excellent. everything i had hoped for/expected." (97481501)
Very clean and of a high standard.
nothing
0 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on December 17, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Instead of someone at the checkout manually filling in an express checkout form, maybe this form culd be supplied in the room and the guest could fill it in and then just hand it in at the checkout desk." (97190287)
0 of 1 people found this review helpful:
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George ( Mature couple)
from West palm beach , United States;US on June 8, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Having stayed here before, the only complaint I had in the past was the poor internet service. I'm happy to say that they have fixed this, and the new wireless service worked fine. My wife is in a wheelchair and, on our second day, the front wheel broke, making it impossible to use. The concierge staff was most helpful in locating a rental chair & expediting its delivery to us the same day, making it possible for us to continue to enjoy our stay in London. I would definitely stay here again." (99879957)
Great location, clean rooms, extremely helpful staff and concierge service.
The beds are a little firm for my taste, but that is normal in Europe & the UK.
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on May 23, 2007
I thoroughly enjoyed my short stay in the hotel, the staff were extremely polite and helpful. The facilities in the room were excellent
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Anonymous ( Young couple)
on May 23, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"The hotel was nicely presented, on reflection we would possibly go elsewhere in the future as we had to pay " (99516623)
Close to popular areas of london
Room was quite small
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Michael ( Group of work colleagues)
from Castro valley, ca , US on May 23, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"I loved your hotel. I will recommend this hotel to all my friends from the US. I will be back again and thanks for the great experience! Regards, Mike" (99617943)
Great staff, service, and location.
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Anonymous ( Young couple)
on May 16, 2007
You are central to everything, you don't need the tube because your only 5-10 mins walk from anywhere you want to go. Its very clean, tidy. Its just perfect for a London hotel.
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Andrew ( Mature couple)
from Leicester , GB on April 24, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Reception queue was overlong staff whilst competent did not have enough system assistance to speed the process. The person trying to head off people in the reception queue to go to express check out was never going to succeed as he was not offering any advantage. Housekeeping had failed to put any flannels in the bathroom but this was quickly rectified otherwise staff appeared to be excellent. Breakfast was of exceptional quality. A thoroughly enjoyable stay even the two business executives arguing about their tax returns in a slightly inebriated manner at 1:00 a.m. were amusing." (99815635)
Convenient location accomodating staff
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Julie ( Group of adult friends)
from Seaview , United Kingdom;GB on April 18, 2007
Large practical bathroom, comfortable bed. Central location.
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Ben ( Young couple)
from Southampton , GB on April 11, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"I was very impressed with the level of accomodation for the price. You are right in the middle of everything and can easily walk to, Trafalgar Square, Covent Garden, Leicester Square, Buckingham Palace and St James park and the London Eye. The central location will mean some noise, but you cannot complain about it for such convenience. We were on the 5th floor and the noise really wasn't a problem. Would highly recommend and we plan on staying there again ourselves." (99165017)
Spacious and clean.
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Lesley ( Solo business traveller)
from Harrogate , United Kingdom;GB on February 24, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"I thought the staff were excellent and really friendly and helpful - top marks!" (99894288)
The room was very comfortable if a bit noisy (from outside)
The room could do with smartening up a little - decor a bit jaded
1 of 1 people found this review helpful:
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Geoffrey ( Mature couple)
from Birmingham , United Kingdom;GB on March 22, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"An excellent stay, but I felt the room was overpriced for a Saturday night stay." (99336194)
The room was excellent with all expected faclities
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Anonymous ( Young couple)
on July 8, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"on entering the hotel room i found the tv on standby clock on the tv if this is in all rooms it must cost a lot to run + to the envirment" (99392092)
it was all excelent staff great
0 of 1 people found this review helpful:
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Anonymous ( Other)
on March 17, 2007
hotel was very central to where we were visiting
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Hazel ( Mature couple)
from Blandford , United Kingdom;GB on March 15, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Will definitely stay again. Much quieter than expected. Maybe next time fire alarm won't go off. Never did find out where the restaurant was, couldn't see any directions for it anywhere." (99119161)
Always first consideration is comfort of bed, bad beds mean we won't ever consider returning. Bathroom reasonably clean
fire alarm went off at 8.30am on the only chance we had for a lie in for 3 weeks, which followed late night. Was a false alarm apparently, according to another guest. So didn't get the rest we had hoped for.
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G h ( Mature couple)
from Horrabridge , United Kingdom;GB on March 13, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"Not being a regular visitor to the area we were amazed to find everything so close to hand, within walking distance, or a short taxi / tube ride away. The room was on offer and we considered this to be good value, it was my wife's 50th birthday treat, so we took in a show and visited as much as possible in the time we were there. I did do some research and chose the hotel based on a post code search of the area within reach of the Aldwytch Theatre. On our return to Devon, we could not believe how good a weekend we had, (plus England beat France at Rugby - but Plymouth Argyle lost to Watford in the FA cup - suppose you can not have too much of a good thing though)!! We are proposing to visit again for New Years Eve 2007 / 2008 with family if all goes well." (99729656)
Central to all activities, smiling faces, helpful staff, room facitlities and the view onto the London eye form the bedroom window.
There was nothing wrong with the room (except forthe bar which was empty due computer maintenance) only an observation not a complaint!!
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Anonymous ( Solo leisure traveller)
on March 7, 2007
Charing Cross - A Guoman Hotel (Formerly Thistle), London - Reviews & Ratings"I think breakfast should have been included in the price. I didn't eat in the hotel at all because of the extra price. Otherwise the stay was very pleasant and the staff friendly and helpful. Would go here again as it's so nice and central especially for theatres." (99856211)
Although expensive the room was lovely. All the equipment you would need and nice and roomy. Nice bathroom too.
Only the small window.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"A very satisfying weekend break. Lovely room. Helpful staff. Can't ask for more." (107441416)
Staff (especially breakfast staff) were fabulous. Friendly, helpful, polite - I could go on. Suffice it to say that they made the stay very special.
I really have no bad points to summarise. Perhaps the lack of a shower cap could be mentioned but it hardly spoiled the weekend and would be nit-picking in the extreme.