Grosvenor Kensington Hotel, London - Reviews & Ratings
2-10 Harrington Road, Kensington, SW7 3ER
Grosvenor Kensington Hotel, London
Close to London's museums and the Royal Albert Hall, Grosvenor Kensington is a 3-star hotel with gym and bar. It is 2 minutes from South Kensington Underground ... more
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Rooms from £67
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 6/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 6/10 | Overall experience |
| 7/10 | Overall value for money |
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Chris ( Solo business traveller)
from Sheffield , GB on October 11, 2009
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Anonymous ( Solo business traveller)
on July 13, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"Enjoyable." (108832166)
Service and efficiency of staff very good.
On booking I asked for a quiet room, because of the location of hotel on busy Street, this was not supplied when I arrived but was given to me when I further requested this.
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Anonymous ( Mature couple)
on July 4, 2009
good, central location
decor 'tired' no air conditioning v hot room hard bed
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Rona ( Mature couple)
from Kempsford , GB on June 5, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"It met our needs and was fine for a night or two." (107950324)
Room was much larger than we expected - good value for money. Very convenient for South Kensington underground and our night out at the Albert Hall
Breakfast was a bit of a shambles! - there was only really one waiter trying to seat everyone - he coped well under the circumstances. Most of the food had not been replenished & we had to ask for basic things like spoons etc.
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Robert ( Solo leisure traveller)
from Santa monica , US on April 20, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"Though the KG was well-located and room was well-appointed, the street & room noise and staff mis-information drawbacks tended to negate this. I'd look elsewhere for a quieter locale, perhaps incl. free WiFi." (107825404)
Room & furnishings quite good. Bed firm, bathroom clean and well-stocked.
Noise from adjacent room unacceptable; shower/bath water temp. fluctuates substantially; desk staff mis-informs about weekend breakfast times--had to miss breakfast before flight out. Street construction noise unacceptable at late hours on Fri. night.
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Anonymous ( Solo leisure traveller)
on March 10, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"Excellent !!!!" (107559044)
Incredible quality hotel for the price !! I was a bit suspicious arriving taking into account that the price was quite cheap for this part of London. Very good surprise ! The hotel gives the same quality service than other twice as expensive.
No mini-bar !!
1 of 1 people found this review helpful:
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Ola ( Group of adult friends)
from Oslo , NO on March 3, 2009
good value for money
asked for offer for two nights in april. first answer: 40-100 GBP, "but it depends"... second answer: 139 GBP, 150% increase! totally rip-off. a overall good impression was teared down in a minute.
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Anonymous ( Mature couple)
on February 3, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"Were pleasantly surprised by quality offered as often occasional hotel stays can be a disappointing experience." (107839001)
Check-in staff gracious and helpful.Comfortable,warm room,clean facility.Good matress on bed!Adequate breakfast,fresh.
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on March 1, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"good" (107612796)
convenient location
Slightly noisy
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Bernadette ( Mature couple)
from Combe martin , GB on January 28, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"We really enjoyed our stay at this hotel, the only real negative for us was the traffic noise at night which we are not used to but this is obviously the middle of the city so there is going to be noise. We would definitely stay here again." (107401295)
The location of this hotel was ideal for our purposes, very close to tube and a short walk to museums, Royal Albert Hall and a wide range of eating establishments. The hotel was spotlessly clean. Breakfast was good with plenty of choice. Staff were great, very friendly and welcoming. Very good value for money.
In need of a little TLC in places but understand that improvements are being made constantly. Quite noisy at night.
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on December 23, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"pleasant, nice location, good room overall , clean, shower / tea facilities worked etc, v. happy with the stereo in the room, nice touch getting ready before going out for the evening" (107744798)
was slightly late for check out and there was no rushing by staff for us to vacate which i was very impressed with, very friendly and helpful staff even after we checked out and needed somewhere to keep our possessions for a couple of hours, the lady was more than happy to help.
very bad reception on television
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on January 16, 2009
Grosvenor Kensington Hotel, London - Reviews & Ratings"Hotel served it's purpose and was reasonable." (107914465)
Good location, inexpensive and all essentials there.
Needs repainting, spa bath didn't work, no tea visible at breakfast only coffee from machine.
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Peter ( Mature couple)
from Surrey , GB on December 22, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"We stay in many hotels in a year, like weekends, nights away and your hotel was sufficient and catered for our needs. I find London hotels a bit impersonal at times and I feel a touch of the personal side would be well received by guests. " (107849772)
The hotel staff we came across were helpful and polite.
We understand that the hotel is old and in some areas is in need of re-decoration.
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David ( Same sex couple)
from Chorley , GB on December 14, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"Good hotel would recommend to friends" (107823183)
Very clean, good breakfast facility, excellent storage of luggage after check out time, friendly staff.
On a Thursday evening the bar closes at 11pm. After visiting the Royal Albert Hall for a concert it would have been nice to have a quiet drink in the bar before bed. A closing time of 11.30 or 12.00 would have allowed us to purchase a drink.
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Anonymous ( Solo business traveller)
on November 18, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"it's in a perfect position to move in town and comfortable. great breakfast" (107566792)
warm temperature, excellent breakfast, clean room, very close to the underground
small room, problems with the water temperature of the shower, reception staff not very helpful and careful, bad tv
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Anonymous ( Solo business traveller)
on November 17, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"I would not stay there again and I would not recommend this place to colleagues/friends. Poor valeu for money." (107851413)
good location
very poor quality of room and decor including bathroom facilities.
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Anonymous ( Young couple)
on October 9, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"pleased with booking and location of hotel, price also included breakfast." (107791282)
excellent location for transport and museums
hotel somewhat shabby in interior appearance
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Anonymous ( Group of adult friends)
on October 8, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"Generally, our 6 days stay had been pleasant and value-for-money. I would recommend the hotel to my friends for ashort stay. " (107264744)
The family room was spacious and comfortable. The breakfast was simple but good with adequate choices to make each day. We did not feel bored about the same food and fruis for six days. Free Internet access was a good compliment. One great advantage of the hotel was its location, very near to South Kensington Station, from which we could travel to other regions of London with great ease and convenience. The taxi stand was most convenient.
Toilet facilities were found wanting and inadequate. One small piece of soap was expected to last many days. You sorely needed a clock soemwhere in the room. TV programmes could be further improved, going beyond BBC and CNN. Sound insulation could be improved too as we were waken up several time at night by noises from people walking one level up our room. Simiarly, we could quite clearly make out sounds from the toilet next door, such as flushing of toilet, etc.
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Gillian ( Same sex couple)
from Liverpool , GB on October 6, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"Rushed, cold, stressed. " (107181605)
We only had to stay one night
We had a business event and on our arrival their was no water, the following morning their was no hot water. For a business user these are key areas which you need. We also met a few people in the hotel who said they would not be using it again, we agreed.
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Anonymous ( Group of adult friends)
on September 17, 2008
Staff were extremely helpful. Breakfast choice was comprehensive. Very convenient loccation.
There was a large damp/peeling patch on one wall (behind the TV, so there was no avoiding it) of our twin room. All of the woodwork was chipped & needed painting. The bathroom was stiflingly hot.
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Robert ( Mature couple)
from Portsmouth , GB on September 6, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"I would recommend this hotel to anyone looking for a place to stay that is central. The rooms are clean and spacious, the staff are friendly and helpful.Just a few minutes walk from the Natural History and Science museums. just across the road from South Kensington tube station linking you to all the popular places people want to see when staying in London. I have no hesitation in recommending this hotel at all. " (107296698)
Fast,friendly and efficient check in. Lovely big room with a very generous sized bathroom for a central London Hotel. Excellent standard of cleanliness. Excellent choice of food at breakfast (included in price of stay) Generally very pleased with our stay overall.
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Natasha ( Young couple)
from Walsall , GB on August 18, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"nice location, very good value for the price, but the showers need to be maintained properly and be made more simpler to use. " (108088207)
the room was bigger than i expected, the hotel was really good for the price. breakfast was nice, lots of choice, very close to the tube station
the shower in our room was faulty, the tap would not stop running and we were told it would be fixed while we went out. we got back and it was not fixed. at 1am we were offered another room, which was aparently the best room in the house, but that shower did not work properly eitha, as we discovered the next morning
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Anonymous ( Mature couple)
on March 29, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"A very good value(for London)hotel" (97732661)
Large airy room. Excellent breakfast.
Some things are a bit 'tired' eg the bathroom floor covering wrinkled and required renewal.Entrance porch a bit run down
4 of 4 people found this review helpful:
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Wei yuen ( Solo leisure traveller)
from Milton keynes , GB on July 15, 2008
None
Room has no air conditioning as it can get stuffy during the summer. Receptionists were very unhelpful - relunctant even to help to reconfirm flights Room is very dim Room rates are variable for each day
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Colin ( Solo leisure traveller)
from Dover , GB on May 31, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"Clean and comfortable large room. Decor a bit dated, although I think this added to its character, and could certainly do with a coat of paint and new carpets in places. Included breakfast was good value. For the price I paid of £69 I think this was very good value. The price does seem to vary a lot though depending on the time booked I suppose, and I wouldn't pay a lot more than this." (97435195)
Very efficient check in and out. Large room, comfortable bed, very powerful hot shower. Convenient location for museums and Royal Albert Hall.
Could do with redecorating, sliding secondary glazing window very stiff to open. (Had to open it for some ventilation) Creaky floorboards.
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Anonymous ( Solo business traveller)
on May 10, 2008
Excellent Location, Really Competitive Rates, Good Breakfast
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Anonymous ( Same sex couple)
on February 6, 2008
location was good. hotel was quiet and we had no problem sleeping.great breakfast. very poor television reception.
3 of 3 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on November 28, 2007
Very good location, especially if one has an appointment at the French Embassy. Also, I think the bathroom was clean and well-maintained, in contrast to the room itself.
Room was small, very basic. In terms of value for money, I think it was overpriced. For example, a kettle was provided but the only working plugpoint was located on the floor beside the television !
2 of 2 people found this review helpful:
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Thomas ( Solo leisure traveller)
from Bristol , GB on December 18, 2007
Grosvenor Kensington Hotel, London - Reviews & Ratings"Breakfast was very poorly organised and apparently someone else had already had my meal and used my room number?!... which was strange. The bar closed very early (11pm) Service was poor and the people at reception werent very polite..." (97968898)
Shower wasw very poor, not enought head room in it.. the room was pretty average and the quality of the bed linnen wasnt great.
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on November 12, 2007
Grosvenor Kensington Hotel, London - Reviews & Ratings"Had a great location, competitively priced. Generally good but some areas need refurbishing. We would certainly consider The Grosvenor if we were staying in the area again. Thank you" (97205000)
Breakfast was included in the price, nice quiet room with large windows- great location!
Bathroom and hall ways needed refurbishing.
2 of 2 people found this review helpful:
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Anonymous ( Other)
on February 8, 2008
Bathroom was far too small
2 of 3 people found this review helpful:
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Laura ( Group of adult friends)
from Staffs , GB on January 30, 2008
Grosvenor Kensington Hotel, London - Reviews & Ratings"No parking facility - and extra cost incurred in parking at local secure car park was annoying but would not deter me from visiting again. Possible to have a cost/ agreement in association with car park close by in order to help guests and make it more friendly to familys/couples looking to travel down by car." (97079050)
Good location, lovely building and entrance and staff were very friendly and helpful.
Nothing
0 of 1 people found this review helpful:
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Anonymous ( Young couple)
on July 28, 2007
Grosvenor Kensington Hotel, London - Reviews & Ratings"The hotel's location is excellent, with the nearest tube station just accross the street. The room was clean and spacious. The staff were friendly and professional and the included breakfast was superb." (97150592)
Everything!
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 15, 2007
Grosvenor Kensington Hotel, London - Reviews & Ratings"Overall this hotel is pleasant and the price to stay was excellent considering the location. With a few improvements it could be a great hotel but modernising too much would take away the old character feel of the building. If the price was right I would stay here again but would check for other options first." (99359836)
Excellent location, a few minutes walk from the tube and plenty of restaurants on the doorstep. The staff were very friendly and helpful. The hotel was very clean and the bedrooms are spacious. The breakfast was excellent with plenty of choice.
The main problem with this hotel was the room being very warm and I was unable to open a window as it led straight onto a fire escape. Although the age of the hotel gives it character some areas of the hotel and the room looked a bit old and scruffy but these could be easily rectified. The blankets on the bed reminded me of when I was a child and before the days of central heating, I would recommend that the hotel remove these and leave in the cupboard for guests to have if required. The bed was a bit too soft for my liking but I guess that is down to personal taste.
2 of 2 people found this review helpful:
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Anonymous ( Mature couple)
on June 6, 2007
central to needs
Bathroom and a dripping shower head
1 of 1 people found this review helpful:
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A p ( Family with young children)
from Bedford , GB on June 1, 2007
Grosvenor Kensington Hotel, London - Reviews & Ratings"For the price, a very comfortable, clean hotel in a great location" (99293364)
Spacious room, great location
Very old decor. Definitely in need of some refurbishment
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on May 31, 2007
Grosvenor Kensington Hotel, London - Reviews & Ratings"Overall the hotel is looking quite tired and shabby - in need of complete decorative refurbishment. Enlarge and re-organise breakfast room to eliminate chaos during self-serve breakfast. Staff friendly and helpful." (99746654)
Good location - close to museums and Royal Albert Hall
Breakfast Room of an inadequate size in order to cater for all guests - had to queue for 20 minutes for breakfast.
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Anonymous ( Group of adult friends)
on April 26, 2007
Reception staff were friendly and helpfull
one of the beds was broken and the shower didnt work
1 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Have stayed here before, but this time was better than previous visit despite having a ground floor room right next to the extensive roadworks going on at the moment - thanks to the sound insulation I didn't hear a thing!!! Good staff, very helpful. Tidy facilities and good value for money" (108586727)
Good hotel, and if you want to be near the Science, V&A or Natural History museums, or Harrods, you can't beat it. Close to many restaurants.