Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings
Symonds Road, Moreton Hall, Bury St Edmunds, IP32 7DZ
Ramada Bury St Edmunds, Bury St Edmunds
The Ramada Bury St Edmunds is situated by this charming town commonly known as the 'Crossroads of East Anglia'. Leisure travellers will also appreciate the clos... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Lisa ( Solo business traveller)
from Rugeley , GB on November 8, 2009
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John ( Solo leisure traveller)
from Glasgow , GB on October 23, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"enjoyed stay" (108887115)
staff were exellent
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Anthony ( Mature couple)
from Leyland , GB on October 7, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"O.K. apart from above" (108489384)
everything satisfactory
Requested room as near as possible to reception(walking difficulties). Was allocated room at far end of hotel was told "everyboody wants rooms near reception" Hotel was not particularly full.
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Laurence ( Mature couple)
from Melville , AU on September 30, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Bed to sleep in and convenience" (108429306)
Reception desk staff excellent, were aware of problems and tried to help.
Shower either froze or scalded, dangerous. Internet didn't work. Mattress base was torn and dirty, room not cleaned for the period of our second stay.
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John ( Mature couple)
from Radlett , GB on September 4, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Reasonable - better than Travel Lodge" (108572475)
Reasonably well-equipped room. Nice helpful staff
TV was not working properly. The room was a little 'grubby' and it was very hot
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Anonymous ( Mature couple)
on August 31, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Generally good but hotel would benefit from some redecoration and updating." (108858161)
Easy to park, conveniently situated hotel. Reasonably good room. Good breakfast.
Shower leaked badly onto floor. Bedside light didn't work but had been replaced temporarily with side light.
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Andrew ( Solo leisure traveller)
from Salisbury , GB on July 19, 2009
Staff are always friendly and I was given the room i'd stayed in previously (room 5) which was a nice touch. Great view of the grounds!
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Stephen ( Group of work colleagues)
from Dublin , IE on June 26, 2009
luke warm water for shower. had to boil the kettle for a shave!!
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Steve ( Solo business traveller)
from Stockport , GB on April 2, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"good" (107327721)
you deliver high standard service
would steer toward travel in as cost are lower and facilities i require are as good
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Anonymous ( Solo business traveller)
on January 23, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"good nights sleep" (107478725)
food was good and room nice size and finished
breakfast was £10.50 extra
2 of 2 people found this review helpful:
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Briony ( Group of adult friends)
from Bayford , GB on March 16, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Fine, room small but adequate once extra bed brought in." (107669724)
Room ready before check in- important because we had to leave for wedding.
No camp bed in room on arrival, told reception who confirmed that it would be there on our return, but it wasn't. Had to get it sorted at about 1am - not ideal! Breakfast too expensive so didn't bother.
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Anonymous ( Mature couple)
on February 18, 2009
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Adequate." (107816812)
Location excellent for a party we attended down the road.
It is time to replace the mattresses in the hotel rooms. We discovered that our complaint of feeling every spring, and having a dip in the middle was consistent with the other ten couples we knew staying at the hotel. Breakfast very expensive (so much so that at least four of us went to Sainsburys over the road). Shower/bath mixer very stiff and difficult to swap from one to the other.
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Anonymous ( Mature couple)
on December 11, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Poor, the only helpful member of staff was the hotel manager." (107987211)
failed to find any
When arrived could not enter room with keycard had to return to reception 3 times before a staff member actually came to room door, once we did gain entry room was dirty and as the last guest had left it. We had to return to reception and an alternative room was found.
2 of 2 people found this review helpful:
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Graham ( Group of work colleagues)
from London , GB on December 31, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"very average, would not book a Ramada again unless I had to!" (107214358)
Helpfull chamber maids.
Booked and recieved a letter later to inform me that no food would be available. Who group booked based on my booking and unacceptable that in such a hotel that we had to ask for the bar to be opened. Discount should have been given on price booked at of £55 pn.
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Jane ( Family with older children)
from Dagenham , GB on October 8, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"We loved it and would definitely stay again and recommend to our friends and family" (107156053)
The beds were extremely comfortable and warm! The staff were all very friendly. Overall we were very impressed.
3 of 3 people found this review helpful:
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Anonymous ( Solo business traveller)
on December 19, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"The hotel is convenient but the laundry foul up makes me hesitant to stay there again." (107725258)
Check in fast, free wireless internet working this trip. Breakfast is good. On the whole the staff are friendly.
Laundry is not delivered back on the same day contrary to what the laundry slip says. You are supposed to tell reception that you need it back the same day. As a consequence I had clothes left there when I departed. I had someone living close who could pick them up and pay for the laundry, but others might not be so lucky. No soap in the bathroom when I arrived late at night, or the next day when I got back from work. I had to take some from the cleaners trolley!
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Anonymous ( Other)
on December 16, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Was not the best hotel room I have stayed in - was told to put room service breakfast order on room door to be collected - however in morning order was still hanging on door and had to call down and alert them that this was not collected to which they said they did not collect them although we were advised on check in that it was." (107653802)
TV was brand new Beds were clean and tidy
Bathroom was unclean - Sink was very dirty Bathroom was very old and outdated - limescale everywhere
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Christopher ( Mature couple)
from Harlow , GB on December 2, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Some method of indicating restrictions such as a closed restaurant should be on the online booking facility. In future I will contact the hotel if such information is not available online. Apart from that the hotel was very good." (107843161)
The hotel staff were friendly and helpful.
The hotel restaurant was closed due to a private function. We were able to eat from the Al le Carte menu but had to dine in the conservatory which was far from ideal.
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Darren ( Solo business traveller)
from Oxford , GB on September 18, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Adequate, might visit again." (107247577)
Room Clean, Service Excellent
First room was not as booked, I booked a single Studo room, was sent to a TWIN room, this was changed, however room key did not work, and I had to go back to reception to get it activated. I have a bad foot which by the end of he day was very painful, so this was not a great point.
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Anonymous ( Mature couple)
on September 13, 2008
enjoyed resturant,
expensivse breakfast,
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Anonymous ( Family with older children)
on August 26, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Poor. This is the third Ramada we have stayed at and the only one that we have had any problems with." (107190916)
Nice food.
Noisy, uncomfortable bed - springs broken, old fashioned shower, not enough space for a family, only 1 usable highchair for the whole hotel. Overall very poor.
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Anonymous ( Group of adult friends)
on August 10, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Conveniently located near A14 and functional" (97212588)
Reasonably priced and functional
Decor has seen better days, especially in the communal areas.
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Anonymous ( Mature couple)
on November 2, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"very poor definiately gone down hill since last year" (107168438)
no good points
evening meal in restaurant was diobolical,my steak was burnt,it was sent back the replacement was just about edible ,food was more like a fast food outlet infact worse at
0 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on June 25, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Would not return to same hotel" (99791243)
Staff were friendly but badly organised
Shower was only a mixer tap off of the bath and kept going cold-was told by reception that some rooms were temperamental in this way
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Sally anne ( Mature couple)
from Harrogate , GB on June 25, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"Disappointing....We have stayed in a fully equipped apartment in Central London for only " (99803063)
The staff were all friendly, polite and helpful.
The room was badly laid out, the bed was against the wall and there was a "bar" area to make hot drinks at, that was in the way of the hanging space and the full length mirror. It would have made more sense to put the drink making things on the table. A valance sheet would have disguised the bad state of the bed base and the room was in need of redecorating.(Torn wallpaper badly stuck down and grubby walls)
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Adrian ( Other)
from Chislehurst , GB on June 23, 2008
Quality of breakfast and breakfast staff on duty
Regrettably the en-suite facilities were very poor and water supply dried up when taking a shower, the water was also cold, not always a resreshing experience!! The trouser press did not work, not good for a business related stay.
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Stephen ( Mature couple)
from Liverpool , GB on June 23, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"the room smelt of damp, the mattress was in a poor condition, never recieved my wake up call and the restaurant staff where not proffesional in there duties." (108060252)
good location
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Stuart ( Solo business traveller)
from Lincoln , GB on April 22, 2008
Shiower poor WIFI connection was sporadic
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John ( Other)
from Bristol , GB on April 18, 2008
Ramada Bury St Edmunds, Bury St Edmunds - Reviews & Ratings"I require a hotel near to Diss to visit a client having travelled from Bristol. On this visit, I found the accommodation not to be anywhere near the standard I would expect of a Ramada business hotel. The accommodation and facilities were poor and the restaurant service was extremely slow (45 minutes waiting for our main course having not had a starter), the food was only adequate (reasonably expensive for what was provided) and the staff lacked professionalisim. Overall a very disappointing experience." (97326637)
The double room was small with one side of the bed against the wall, the tv channels ie. BBC1 BBC2 not working, bathroom towels in drawer below tv rather than the bathroom? The shower was either cold or scold!
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Randall ( Solo business traveller)
from Ashford , GB on March 21, 2008
Very well presented Hotel with comfortable accommodation.
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Anonymous ( Mature couple)
on February 13, 2008
Higher quality than competition (Travel Lodge etc.)
Bathroom not up to standard of the rest. Floor covering worn out and not particularly clean, Shower antiquated
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Anonymous ( Solo business traveller)
on February 2, 2008
Bar area cold and not enough to have a bar food rather than sit in restaurant.Don't expect a quiet breakfast with a shrieking chef in the kitchen calling out orders and staff that would rather walk round you than seat you.
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Anonymous ( Mature couple)
on January 24, 2008
Plenty of hot water, adequate room friendly staff.
Finding old foodstuffs in a drawer in the room ie. half a loaf, sour ham, tomatoes and margarine and bits on the floor giving us to believe the room had not been thoroughly cleaned
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Patricia ( Solo leisure traveller)
from Bury st edmunds , GB on January 23, 2008
Very clean and comfortable.
The interior double glazing was very noisy when the wind blew and the extractor fan in the bathroom was also noisy due to the wind!
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Anonymous ( Young couple)
on January 3, 2008
clean
bathroom smelt of very strong bleach that you could smell all the time. no minibar
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Pleasant and friendly welcome. Rapid and efficient check-in
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