Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings
Court Sqaure, Carlisle , CA1 1QY
Hallmark Hotel Carlisle, Carlisle
In the heart of the city centre, next to Carlisle Railway Station, this elegant Victorian hotel was fully refurbished in 2009 and now offers free Wi-Fi, free pa... more
£
Rooms from £59
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Group of work colleagues)
on September 21, 2009
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Anonymous ( Mature couple)
on September 9, 2009
no hot water from the shower on the two nights we were there at time of use , diod heat up later on , but not much use at the time when having to have a luke warm shower.
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Samantha ( Young couple)
from Chorley , GB on September 1, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"enjoyed our stay very much" (108255057)
breakfast was good
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Dean ( Mature couple)
from Preston , GB on July 28, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Enjoyed the stay very much." (107847040)
Friendly staff, helpful and courteous. Food very good and well stocked bar. Very well equipped room and bath and very comfortable bed.
Hotel was very hot even though there didn't seem to be any heating on. The name change from Lakes Court Hotel to Hallmark was not communicated by Active Hotels so we had trouble finding it.
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Anthony ( Mature couple)
from Accrington , GB on July 26, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"poor" (107572436)
the room facilities were ok, the check in staff were friendly
we were woken by the person in the next room putting his TV on at 5am. Despite ringing reception they took over an hour to attempt to make contact with the person. When we complained to the duty manager he said all he could do was apologies. the food at breakfast was not topped up quickly enough resulting in customers having to wait 10 minutes for certain items included in the cooked breakfast. tea and coffee had to be requested and this service was slow. Also the lady making the tea/coffee rolled her eyes when we asked if one of the teas could be weak. there was no skimmed or semi skimmed milk despite having this printed on the menu.
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Gillian ( Mature couple)
from Cramlington , GB on June 2, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"VERY ENJOYABLE" (107962100)
Excellent location, relaxed atmosphere, helpful staff, free onsite parking, the room was spotlessly clean and spacious. Value for money.
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Douglas ( Mature couple)
from St ouen sur gartempe , FR on May 19, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Very good" (107931513)
Excellent value for money particularly as the price included a full English breakfast.
None
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Anonymous ( Mature couple)
on May 9, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Previously mentioned points did not spoil our actual stay." (107852568)
Hotel newly refurbished. Bar area and room excellent.
Was initially given a single room when we had booked a double, this was rectified straight away. Although breakfast was good service was poor. Hardly any tables had been cleared. No plates available.
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Anonymous ( Group of adult friends)
on April 24, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"just fine" (107996721)
comfortable beds great breakfast
need ramp for wheeled suitcases
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Linda ( Mature couple)
from Shaftesbury , GB on April 19, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Excellent facilities and a warm welcome, inspite of our very late arrival. Although the hotel is located next to the railway station, the room was very quiet. All in all a good choice for our stopover to Scotland and excellent value for money, especially compared with our first choice of Premier Inn. " (107425339)
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Wilson ( Group of work colleagues)
from Edinburgh , GB on April 17, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"If the nightclub wasnt there the hotel would be excellent value for money" (107963851)
The staff were very friendly and willing to assist when required. Breakfast 1st class. its a buffet but everything cooked in small amounts and regularly put out on the table. The public areas have been refurbished beautifully. The staff - excellent
The nightclub within the hotel was on till 2am with the music blaring - no chance of getting any sleep if your room is anywhere near it.
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Anonymous ( Mature couple)
on April 5, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Very satisfactory indeed." (107985417)
Excellent room with first class facilities. Hotel food was remarkably good.
Took a while for extra requirements, e.g. bath mat to be delivered to our room. Lack of car parking space.
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Frank ( Mature couple)
from Dundee , GB on April 3, 2009
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Very pleasant" (107908793)
The night manager, Angus, was excellent,nothing was too much trouble,and he was always cheerful.
Nothing worth mentioning.
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Janice ( Group of work colleagues)
from Newcastle upon tyne , GB on March 10, 2009
Good value for money, and helpful staff under the circumstances. Will be really nice when refurbishment complete.
unfortunately, the hotel is still in the process of refurbishment which meant that no lifts could be used, and limited services available, ie, no proper restaurant or bar, and the rooms used were the ones still to be refurbished. The entrance to the hotel had to be up the back lane which was very dark, and there was no light at the entrance to the hotel, therefore was quite dangerous.
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Anonymous ( Solo business traveller)
on October 31, 2008
Really easy to find, next to train station, but not at all noisy. Staff very friendly and happy to help
Room was a bit noisy and slightly cold as secondary glazing didn't completely shut. As a business traveller i need to keep receipts so not great that they were unable to print one out for me on departure. Am waiting for the promised bill to arrive in the post.
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Anonymous ( Mature couple)
on September 9, 2008
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"We enjoyed it very much even if a little tried to drive back home." (107295072)
Food excellant - room clean and comfortable
Hotel was fine, but because it is around the corner from the night clubs was very noisey at night - the noise coming from outside which you have no control over. Also both mornings we were left without having our breakfast order taken.
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Peter ( Mature couple)
from Winchester , GB on June 12, 2008
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"A comfortable and welcoming hotel" (97541776)
Excellent service from the hotel staff when checking in and in the restaurant. The quality of the food was very good and was good value for money.
Our room overlloked an alley where bins were stored and these were moved noisily at about 5:00 am disturbing our sleep. As can be expected in a central town location, there was also noise from late night revellers outside the hotel!
3 of 3 people found this review helpful:
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Katherine ( Young couple)
from Newton abbot, , GB on August 29, 2008
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Superb!" (107257835)
Everything! Couldn't fault anything! The staff were friendly and helpful, rooms were clean and spacious. Breakfast was excellent, with a choice of full english, eggs on toast, fish and many more!
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Anonymous ( Group of work colleagues)
on June 16, 2008
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"The hotel itself and the room especially was beautiful in every detail." (97186619)
The hotel was well looked after in every detail and the staff were friendly and helpful.
Breakfast service was a little disappointing as we had to request everything individually from additional butter, orange juice and milk. The cooked breakfast could not be faulted but the buffet table for fruit, cereal and yogurt was very poorly presented.
2 of 2 people found this review helpful:
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Elizabeth ( Mature couple)
from Swindon , GB on August 1, 2008
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"Most enjoyable and generally comfortable. We thoroughly enjoyed our 2 night stop-over." (108020531)
Good, comfortable accommodation, friendly and efficient staff, good selection of well-prepared food at breakfast. Good central position, handy for the station and the town - shops and places of interest.
No light outside bathroom (by wardrobe); very noisy fan that automatically came on with the light in bathroom; room very warm and could have done with an electric fan in summer; couple of power failures (wall socket)- TV and hairdryer went off for a while; some noise from outside - people and police sirens - but not excessive.
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Lindsay ( Mature couple)
from Blackpool , GB on June 23, 2008
Hallmark Hotel Carlisle, Carlisle - Reviews & Ratings"NICE AND CLEAN, STAFF ALL VERY SMILEY AND HELPFUL - WUD DEFO STAY AGAIN" (108009310)
EXCELLENT LOCATION AS I TRAVELLED FROM BLACKPOOL ON THE TRAIN. FRIENDLY WELCOME AND CHECK IN. ROOM VERY NICELY DECORATED - LOVELY BIG BATHROOM. FRIENDLY BAR AND TV AREA - GOOD FACILITIES
THE BAR DRINKS WERE A LITTLE TOO EXPENSIVE, AND BREAKFAST WAS NEARLY COLD.
1 of 1 people found this review helpful:
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