Deganwy Castle Hotel, Deganwy - Reviews & Ratings
Station Road, Deganwy, Conwy, LL31 9DA
Deganwy Castle Hotel, Deganwy
This listed building, originally a farmhouse dating from the 17th century, is now a hotel offering modern amenities whilst keeping its old world charm.
£
Rooms from £32
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
6/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 5/10 | Your room |
| 5/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 5/10 | Performance of staff |
| 5/10 | Overall experience |
| 5/10 | Overall value for money |
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Anonymous ( Solo business traveller)
on November 9, 2009
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Elaine ( Group of adult friends)
from Wallasey , GB on August 28, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Loved it - would definately stay here again." (108569151)
Excellent friendly staff. Absolutely amazing view from lovely sized bedroom. Really handy for Llandudno, Conway, and even Anglesey not too far away. Swimming pool and sauna were an added bonus whuch we were all able to use (my children were 11 and 15). The gym was only available for adults. The breakfasr was great. Really tasty and loads of it - served for 2 hours from 7.30-9.30.
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Anonymous ( Mature couple)
on August 18, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Really enjoyable nights stay" (108978699)
Friendly staff, very good food Quality bed linen Cleanliness of room
Mattress covers should be provided to preserve the good mattress
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Anonymous ( Group of adult friends)
on August 16, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Good sized, clean room but the hotel is a little 'rough around the edges'. A lick of paint wouldn't go amiss. Excellent breakfast and friendly bar with good food made up for the lack of 'polish'. Beautiful view from the dining room! A good base for a family holiday but not somewhere to take someone you want to impress." (108248734)
Excellent breakfast - room was a fantastic size with a huge bathroom. Staff were excellent - very friendly and helpful.
Hotel was propably very grand in it's heyday but it's a bit rough around the edges. Loose toilet seat, shabby paintwork etc. Adequate but nothing spectacular - only to be expected for the money maybe!
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Anonymous ( Group of work colleagues)
on August 11, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Awful" (108750294)
The staff were very helpful and the breakfast was quite nice.
Rooms were dirty with stains on the carpet, dead insects in the shower and rotten windows. The dining hall were we ate breakfast was again dirty with extremely dirty window which was a shame as i'm sure the view would have been nice.
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Kate ( Young couple)
from Derby , GB on August 4, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Not Satisfactory" (108325935)
Lovely location
Very old room, not been refurbished and had seen better days. At £65 a night, definately not value for money. It ressembled hostel accomodation.
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John ( Group of work colleagues)
from Preston , GB on August 4, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Wholly enjoyable but that said my car was not damaged" (108745733)
hotel for the cost was what I would have expected and internal cost of ancillaries was not extortionate
The lack of response to one of my friends cars being keyed and the complete lack of ability of the wait on staff to get an order right particularly at b/fast
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Anonymous ( Mature couple)
on July 21, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"my general view was the it was a nice friendly place to stay we well satisfied with our stay their thank you " (107951773)
the bar was very good with exelent beers on offer staff were friendly and there service was very good and wonderfull veiw over the conwy
the hotel was all though very clean and tidy needed a few new carpets as some had seen better days the decor needed a lick of paint here and there in my something as simple as washing the windows would have helped
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Anonymous ( Young couple)
on June 3, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Only used the room to sleep in - spent our two days sightseeing so tolerated sub standard accommodation. Not worth the price charged." (107474116)
Staff attentive Bedlinen clean and fresh
Hotel in dire need of maintenance. No temperature guage on shower - safety issue. Supplied with one bath towel each - no handtowels. Shower sprayed on to linoleum floor in bathroom - no floor mat supplied making it a slip hazard. Found most areas of hotel very grubby.
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Anonymous ( Mature couple)
on May 12, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Poor, although we did have a good weekend" (107485536)
There are no good points regarding this hotel. You should take it off your books. Go and see for youself
Would not know where to start. I would not stay at this hotel even if you paid the bill on our behalf, especially at £90 per night
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Nigel ( Mature couple)
from Newquay , GB on May 5, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"very expensive for what it was and disappointed overall in our stay there" (107515841)
nice leisure area with good gym, swimming pool and sauna.
hotel has very poor decor and rooms are very dated with furniature and decor. some chairs in lounge were threadbare and hotel outside needed re-paint and good freshen up. staff were not the best i have ever been served by.
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Anonymous ( Mature couple)
on May 5, 2009
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Enjoyed the break" (107578029)
Food was hot and a ood menu choice Receptionist very helpful
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Robert ( Mature couple)
from Alderley edge , GB on October 8, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Disastrous." (107250039)
Our complaints, which were many, were well received and every effort was`made to meet them.............The room rate was reduced to fifty pounds and our dinner not charged.
The first room offered was on the attic floor (3rd) and no lift.!! Later an alternative on the first floor was`accepted but was tiny and with an impossibly small bathroom en suite. No heating system in this room and spare blanket in dirty cupboard with black mould on walls and broken porcelain pieces fell out with the blanket barely missing my face.
3 of 3 people found this review helpful:
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Anonymous ( Mature couple)
on November 1, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"the hotel was a very nice building but in desperate need of its rooms being refurbished and its staff should get some customer training " (107648390)
Good view from room
Room was in need of refurbishment front of what was supposed to be a radio was hanging off. The breakfast staff were inattentive
2 of 2 people found this review helpful:
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Helen ( Group of work colleagues)
from Worcester , GB on September 16, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Great, very happy with my experience and I would stay again if I visited Deganwy in the future." (107212106)
The hotel was spotlessly clean, and the staff were very friendly and helpful. The pool and sauna were good and the provision of a beauty salon was useful for us especially as we were preparing for a friend's wedding.
It's not really a bad point as such, but I wonder if some people might be put off a little because of the appearance of the hotel, which obviously needed a lick of paint. However, if anyone were put off then they would have missed out in my opinion.
1 of 1 people found this review helpful:
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Anonymous ( Other)
on September 7, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"The Hotel was adequate for our purposes...." (107249665)
Hotel staff were very friendly. Evening meal was very good. Breakfasts were quick, efficient and very good.
Hotel has an 'air' of being very run-down and a bit grubby. TV reception very poor. Bathroom curtains could not been opened.
1 of 1 people found this review helpful:
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Anonymous ( Family with young children)
on March 5, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"As Hotel was designated Three Star. It would have been nice to have seen some other reviews as I do not think that the rating reflected our experience. We have stayed in many hotels of different ratings and feel very let down by this experience. The room tariff listed in the hotel brochure was £76 for a double room and we had been charged £85 by youur company. In previous experience of booking through general internet sites, we have found ythat rates are better than contacting the hotel direct and this seems a large mark up. Wedid mention this to the hotel and they said to take it up with the internet company booked through." (97524499)
Onsite swimming pool
Rooms Shabby and need updating,general lack of cleanliness and attention to detail: eg loo roll one ply and only one provided bathroom; lamp had been smashed and glued back together; remote control for tv missing; holes in wall; gym equipment torn. Heating was not on in room when we arrived, even though it was a very cold and windy day and then it only came through the pipes, not the radiator. When we used swimming pool, notice asked us to shower first - fine - except shower only produced freezing water. We were told that extra towels would be put in our room to use when swimming, these were not and, as you can imagine, we were unable to dry the bathroom ones we had used ready for the following morning. We had our two year old with us and She was not offered breakfast even though she was sitting at the table.(Even though we had checked her in and there was no charge for children of that age.)
7 of 7 people found this review helpful:
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Kerry ( Same sex couple)
from Mt. hope , CA on June 24, 2008
location to the wedding I was attending, parking, breakfast, price
hotel is in poor condition, no face clothes, no elevator, small check in area
3 of 3 people found this review helpful:
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Anonymous ( Group of work colleagues)
on August 16, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"Suited us for travelling around North Wales. Lovely Victorian hotel needing a face lift." (107129158)
Friendly staff. Hotel - old fashioned, but sort of charming. Wine by the bottle reasonable price. Breakfast was good.
Toilet very stained. Whole hotel needs money spending on it for refurbishment. Bedroom next to railway line, but a nice view of coast.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on August 3, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"It was charming and delightful, and central to where we wanted to go." (107122555)
The meal was excellent, The salmon dish was one of the nicest i have ever tasted, congratulations to the chef, and the apple pie was delicious.
You could use an underblanket on the bed and that way the botton sheet wouldn't ruck up. It could do with a refurbishment, which would be fun to do!
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on May 21, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"A lick of paint and a good clean would make the world of difference." (97853454)
The view from my bedroom window was exquisit
The place gave the impression of being run dowm.
2 of 2 people found this review helpful:
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Pamela ( Young couple)
from Warrington , GB on May 8, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"clean and friendly for 1 night stay,would have been disappointed with the room if staying for any longer. First impression of hotel as approaching from Llandudno is very poor as it looks very scruffy from the back." (97008576)
Friendly and helpful staff , lovely view from the front of the hotel good breakfast
very tired room in need of a refurb couldnt get any hot water
2 of 2 people found this review helpful:
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Anonymous ( Family with older children)
on February 29, 2008
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"The hotel was overall extremely disappointing. It is in desperate need of updating. Shower cubicle was filthy. When eating breakfast cleaners were walking through the breakfast room with cleaning utensils mop and bucket etc. Would not recommend this hotel to anyone." (97379267)
The view from the bedroom
Poor service, Hotel old and tired. Badly in need of renovation!
3 of 3 people found this review helpful:
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Wendy ( Mature couple)
from Stone , GB on July 25, 2007
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"on the whole we enjoyed the break,the breakfast was great but served in the wrong room," (97261663)
the views from the room was great.
i thought the hotel needed a refurb,especially the bathroom which was a bit dated and tired looking, but it did,nt spoil our time there.
3 of 3 people found this review helpful:
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Gerald ( Mature couple)
from Newark , GB on June 14, 2007
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"We did not stay in the hotel after checking inand seeing the poor condition of the room. Stains on ceiling mildew in shower. smell of smoke in room" (99119818)
4 of 4 people found this review helpful:
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Anonymous ( Group of work colleagues)
on June 19, 2007
Deganwy Castle Hotel, Deganwy - Reviews & Ratings"The hotel was adequate for the Business Trip and the staff were friendly and helpful. I personally would not book the hotel for a Leisure Stay as we both felt it needed upgrading." (99204355)
Nice view from the Bedroom Window overlooking the bay.
Needed Upgrading and a Bigger Bathroom.
3 of 3 people found this review helpful:
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Anonymous ( Young couple)
on June 20, 2007
Oldy worldy accomodation. Friendly staff. Easy to find and central location.
In need of renovation. no bulbs in lamps. Toilet not flushing. No food even for residents after 9pm was disapointing.
2 of 3 people found this review helpful:
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