Swan Hotel, Tunbridge Wells - Reviews & Ratings
The Pantiles, Tunbridge Wells, Kent, TN2 5TD
Swan Hotel, Tunbridge Wells
Situated within the famous colonnaded Georgian Pantiles, the historic centre of Royal Tunbridge Wells, the Swan Hotel offers stylish, modern accommodation. ... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Henk ( Young couple)
from Nijkerk , NL on June 23, 2009
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Margaret ( Group of adult friends)
from Canterbury , GB on May 30, 2009
Swan Hotel, Tunbridge Wells - Reviews & Ratings"An excellent family hotel - staff very polite and willing to help. " (107782246)
spacious family room - used four singles beds which is lovely when staying with 1 adult and 3 teens, (2 girls, 1 boy). Breakfast although an added extra was extremely well cooked and of very good quality.
Our room was next to the main room and very noisy at night from passing lorries. Bathroom floor very slippery when wet, my 12 year old climbing out of the bath slipped straight over.
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Anonymous ( Family with older children)
on May 12, 2009
very clean, nice staff
Our rooms, overlooking the road were SO NOISY, especially on Friday night (better on Saturday night)
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Alan ( Mature couple)
from Gillingham , GB on April 22, 2009
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Expected more for the money." (107346203)
Breakfast good if a little lacking in choice
Consumables in bathroom not replenished for second night.
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Patricia ( Mature couple)
from Lincoln , GB on April 14, 2009
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Overall a very pleasent friendly hotel, and good value for money!" (107855877)
The room was lovely clean and cosy, The staff were very friendly and helpful, bar facility great being open all night.
The parking is a bit of a nightmare but staff were really good sorting it out for us just leave your keys at reception and they will deal with it for you. The cost of the breakfast is a bit expensive in comparison to the cost of the room, so we had breakfast out it was a lot cheaper.
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( Mature couple)
from Plumstead london , GB on February 17, 2009
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Disappointing. If I had paid the full price I would have made a fuss at the time, but did not want to spoil what otherwise had been a good stay as we like Tonbridge Wells and enjoyed the show. Would not stay here again and would not recommend it." (107463630)
The Reception staff were very friendly and efficient
The advertised four poster bed was a large divan with drapes held up by two very insecure posts at the foot of the bed and the bath screen did not stop the shower water spilling onto the floor and I therefore ended up soaking up water with the towels. Reported when we left. The breakfast was cold and they ran out of sausages. When more coffee was ordered the request was ignored. There were only three tables being used at the time so they were not rushed off their feet. General standard poor. This was the Bridal Suite and had I been a new bride I would have been very disappointed.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on March 12, 2009
Very well located close to shops and leisure facilities
Hotel was needing updating and the breakfast woth very poor.
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Anonymous ( Mature couple)
on March 8, 2009
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Good value for a hotel with character." (107445739)
Good value, friendly staff, good breakfast. Central for the Town.
A lot of stairs to the room and rattly windows in the wind.
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Anonymous ( Group of work colleagues)
on December 8, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"perfect for what we wanted ie to be able to walk into town from a quiet location" (107973677)
excellent position
decor rather tired looking
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Anonymous ( Group of adult friends)
on November 25, 2008
Expected a better standard of hotel for amount paid. The double room was very cold.
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Anonymous ( Mature couple)
on November 11, 2008
Room standard booked on line not available. Hotel phoned day after booked online.
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Roy ( Mature couple)
from Hayling island , GB on October 9, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Excellent central location right in the heart of the old town. Good, clean and comfortable room. Bit of noise from the pub, as you would expect from being in the centre. I would stay again." (107973831)
Well decorated, four poster room overlooking the pantiles. Very clean, nice imformal atmosphere.
No Restaurant service that night, a Saturday, but lovely wine bar/Bistro a couple of doors away. The ground floor pub was noisy until the early hours but it was a wet Saturday in Wells!
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Anonymous ( Mature couple)
on August 25, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Good location." (107102793)
Would be nice to have biscuits with Coffee / Tea in room
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Ian ( Solo leisure traveller)
from London , GB on June 12, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Very enjoyable. I would recommend The Swan to others." (99090964)
Staff very friendly and helpful. Room clean and breakfast good.
None really.
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Anonymous ( Other)
on April 30, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"the staff serving breakfast were lovely and welcoming. however, we had booked a twin room, and were given a double bed instead." (97811521)
we booked a twin room and were given a double bed instead.
1 of 1 people found this review helpful:
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Margaret ( Mature couple)
from Chester , GB on April 15, 2008
The situation of this hotel is excellent if a little noisy at night.
Our room was nicely appointed but in need of refurbishment. Parts of the wallpaper had come off and the bathroom definitely needed updating - the washbasin was cracked, the plastic wallcovering needed replacing also.
1 of 1 people found this review helpful:
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Michael ( Solo business traveller)
from Bolton , GB on April 15, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"Initial impression was disappointing, hotel looked run down and the receptionist at check in was not very welcoming. My room was ok, needed refurbishing with wallpaper coming away from the wall. Evening meal was average at best, I would recommend eating out if you decide to stay here. The only plus point was that the breakfast was good. I will look elsewhere when next in the area." (97628499)
Good Breakfast
Hotel needs refurbishment
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Anonymous ( Solo business traveller)
on March 30, 2008
Swan Hotel, Tunbridge Wells - Reviews & Ratings"The staff were friendly and helpful. The evening meal I chose was good value and nicely served. I'd have liked to know that I had a room at the front of the hotel as it was overlooking the main road, and could have been noisy. In fact because it was a cold and wet night, I did not wish to open the window, so slept OK, but had it been summer or warm, I might have found this a problem. The hotel was clean and the main areas were bright. The corridors seemed 'tired' and a bit gloomy." (97199979)
Easy to find; parking; wi-fi easily accessible in my room.
No chair to sit at dressing table in order to use it as a desk. There was a chair with arms but it wouldn't fit between the bed and the dressing table. In a room marketed as a single executive room, I would have expected to be able to work easily at a desk
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Anonymous ( Young couple)
on March 26, 2008
The 4 poster bed was a nice touch!
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Sue ( Group of work colleagues)
from Southampton , GB on February 9, 2008
The Bed was really uncomfortable, really hard and like sleeping on the floor in room 12 and preferred the bed in room 3 which was also cheaper
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Lynda ( Mature couple)
from London , GB on January 24, 2008
The location and the food
The room was too small and the bed uncomfortable
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Anonymous ( Mature couple)
on December 19, 2007
Swan Hotel, Tunbridge Wells - Reviews & Ratings"same as above" (97780072)
Location
Room heating poor (very cold) even with heaters on full, Room and bathroom not in style of property and bathroom not very pleasant.
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Terence k ( Mature couple)
from Sandton johannesburg , ZA on December 6, 2007
The Swann Hotel has been my hotel of choice since circa 1987 and when I am in Tunbridge Wells & District I never stay anywhere else.
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John ( Mature couple)
from Matlock , GB on December 3, 2007
The Swan Hotel, situated in The Pantiles,was very pleasent and our room the Queen Anne, with the fourposter was excellent.
The bathroom could do with a makeover.
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Peter ( Mature couple)
from Le touquet , GB on October 5, 2007
Swan Hotel, Tunbridge Wells - Reviews & Ratings"breakfast very good, but evening meal menue not much choice, could be a lot better, a pity as the staff were very helpfull friendly, even to carrying our cases from the car ( with a difficult road to cross), & back to the car on our departure. However we came from France & enjoyed our stay, very much, due to the good atmosphere in the hotel." (97843937)
quiet, airy, very clean, excelent television, good for sleepng in.
fixed shower, prefer a drop down shower
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Anonymous ( Solo business traveller)
on July 16, 2007
Location is very central. Breakfast service and food were very good.
Decoration and soft furnishings could do with an update. WiFi connection could be made more secure.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"This hotel has lots of character and is in a great location above the lovely bars and restaurants and some shops and a 10/15min walk into the main shopping area, our room was not to noisy as located in the middle of the hotel and had about 9 different flights of stairs to get to it which kept us fit! We did have problems with the shower as it was not very warm. The staff were very helpful and the parking was opposite the hotel with spaces available, our room was really nice with a comfortable bed, I would recommend this hotel but take your ear plugs as could be noisy depending on where your room was." (107202532)
Hotel had lots of character, room was a nice size, comfortable bed, parking available,
Shower was cold, quite noisy.