Norfolk Towers Hotel, London - Reviews & Ratings
34 Norfolk Place, Paddington, Westminster, London, W2 1QW
Norfolk Towers Hotel, London
Enjoying an enviable location in the buzzing heart of the capital, this charming 3-star Victorian hotel fuses centrality and comfort with an array of modern... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 6/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Young couple)
on December 13, 2008
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John ( Solo business traveller)
from Leeds , GB on October 22, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Would stay again but NOT on 5th floor" (107615233)
location, clean and good staff
Rooms on top floor very very noisy due to large extractor fans!!!!!!!!!
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Anonymous ( Solo leisure traveller)
on October 18, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"It was okay and close to where I needed to be. I would refer to it as a dump if a friend asked." (107239634)
Plumbing didn't work and I had to change rooms. They gave me a much nicer room, but there too there was trouble with the water.
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Ashok kumar ( Mature couple)
from Honningsvaag , NO on October 14, 2008
Taps were not working properly.
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Heather ( Other)
from Castle donington , GB on October 13, 2008
Despite having sent a fax confirmation to the hotel, with all the details of our company credit card giving & authorisation for that card to be charged, the guest was forced to pay for the hotel himself - which is totally unacceptible. Our staff do not as a rule carry that amount of cash with them and the company pay for the accomodation as they are travelling on company business. I am far from impressed at this situation and will avoid using this hotel again for this reason.
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Lisa ( Young couple)
from Sydney , AU on October 11, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Fantastic stay, will definatly stay here again and will be recommend your hotel to friends. Thank you!" (107154554)
Great value for the room, we were very surprised that it was so large after hearing london hotels were pricey! Furnishing was lovely & great big bed, which was very relaxing to sleep in. Wish we had stayed on for breakfast!
Only thing was that the checkin was a little confusing as I thought I had paid for the room before we arrived. Perhaps the internet site you book through needs to make that a little clearer when the email is sent through to confirm.
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Jonathan ( Same sex couple)
from Copenhagen s , DK on October 8, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"comfortable and well attended" (108081831)
very clean, comfortable bed, friendly staff
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Anonymous ( Young couple)
on October 6, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Poor and bad experience." (107137049)
The people at the reception was good and friendly.
The room is small and the fittings are pretty old.
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Martin ( Solo leisure traveller)
from Great malvern , GB on September 30, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"although the price was high, the hotel was decent enough, if not particularly spectacular" (107238446)
Decent enough, close to station/tube, clean, well-presented
bit over-priced for what you get
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Julia ( Solo business traveller)
from Broxburn , GB on September 29, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Would come back!" (108038786)
Very good value for money, clean and comfortable room, nice breakfast
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Yoshihide ( Other)
from Chiba - prefecture , JP on September 24, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Your price expensive(GBP63.50/night) without braekfast. " (108044375)
Staff are good.
Some room lights didn't work.
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Anonymous ( Group of work colleagues)
on September 9, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"great" (97676504)
staff friendly, central location.
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Jade ( Young couple)
from Walsall , GB on September 7, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Would not use same hotel again. " (107278616)
Directions to hotel were not very clear, room was not well ventilated, tv didnt work, shower was not pleasant, room was stuffy.
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Nabeel ( Solo business traveller)
from Glasgow , GB on August 31, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Good" (107136000)
I believe the fruit salad at breakfast was a little off ...
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Anonymous ( Family with older children)
on November 19, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"Over all my stays were pleasant with good English breakfast. The Hotel is very centralised and near to the tube station which is very convenient for me to move around." (97204305)
The toilet with a heater, it keeps me warm after my shower
The 7 steps of the staircase down to my roomm (room no. 113) is not practical and difficult for a lady with heavy luggages to carry them all the way up and down to the room.
3 of 3 people found this review helpful:
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Penelope ( Solo leisure traveller)
from Auckland , NZ on July 31, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"I was rather apprehensive, considering the low price (it didn't include breakfast, so I can't comment on that), and was very pleasantly surprised. A most enjoyable stay." (97788784)
More spacious than I expected for the price I was paying, especially the bathroom. Smart lobby and staff, a lift (not always available in hotels in this area), a private outlook from the window, i.e. not looking into other people's windows (I was on the top floor). THe staff I had dealingw with were friendly and efficient.
The only bad thing was the noise - I can sleep through noise, so it didn't worry me, but some people might find it difficult. In that case, perhaps they should specify a room at the back of the hotel when booking (it was a warm night, so I had the window open, and the room faced over the busy street).
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Anonymous ( Group of adult friends)
on July 25, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Good location for Underground. Good resturants close " (97705353)
Clean and comfortable. In room amenities good. eg: Tv. Bath room. hair dryer
Getting a bit run down
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Anonymous ( Mature couple)
on July 18, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"This is a good hotel for just sleeping. The majority of our time we spent seeing the fabulous city and countryside." (97246978)
Good value for the money when comparing to other hotels in the area.
"Double" bed was two singles pushed together with one slightly lower than the other. There was only one single cover sheet. There was no closet and no remote for the TV.
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Lyn ( Young couple)
from Paignton , United Kingdom;GB on October 21, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"IDEAL LOCATION FOR TRAINS AND GETTING AROUND LONDON WITH EASE. WILL USE THIS HOTEL AGAIN, ENJOYED OUR STAY." (99842150)
CENTRAL TO PADDINGTON AND UNDERGROUND
4 of 4 people found this review helpful:
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Simon ( Group of work colleagues)
from Maesteg , GB on July 9, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Excellent value for money" (97422430)
The hotel is idealy located for traveling to and from Paddington St.
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Brenda ( Solo leisure traveller)
from Wallerawang , AU on July 2, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"would recommend to any one wanting a quiet retreat after a busy day sightseeing" (97118278)
Clean comfortable
chimney pot view a bit boring
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Anonymous ( Group of work colleagues)
on July 2, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"I would definitely stay here again. Its in an ideal location with friendly staff." (97601962)
The staff were very friendly & helpful & the rooms were clean. Easy hotel to get to & from.
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Anonymous ( Mature couple)
on June 30, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Enjoyed it very much and was totally satisfied with the hotel." (97115338)
Room was clean and the bed very comfortable. The hotel staff were very friendly. the location of the hotel suited us very much and had easy access to the tube station.
Lift was a bit slow in arriving but this wasn't a problem as we just got the stairs instead.
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Arif onder ( Solo leisure traveller)
from Cankaya , TR on May 16, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Very good service and cleaning when you compare it with its price. I am satisfied with the Hotel." (97654820)
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Anonymous ( Group of work colleagues)
on May 3, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Good" (97379196)
1. Friendly staff. 2. Nice ambience. 3. Proximity to Paddington Road Station.
1. Check in at 2 P.M. is very inconveniencing. 2. T.V. did not have remote. Reason stated was a shortage of remote controls in the hotel, which is inexcusible.
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Claire ( Solo leisure traveller)
from Newton abbot , GB on April 18, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Norfolk Towers hotel is very well located for a stay in London, particularly for people travelling up from the South West of England (three minute walk from Paddington train and tube stations.)The staff in reception were helpful and welcoming and although the accommodation was old-fashioned and tatty (worn carpets, torn wallpaper etc)it was clean and of a reasonable size. Although nothing happened, as a sole traveller I didn't feel terribly safe in the accommodation. The locks on the accommodation door were not secure and the hotel bar was rough and ready. Norfolk Towers is OK for an overnight stay when you just need somewhere to sleep but I would not choose this hotel for a longer stay." (97356463)
Location - very close to Paddington Train Station
Safety - locks on hotel door were not very secure. Didn't feel very safe in the hotel bar.
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Morag ( Other)
from Dunfermline , GB on April 10, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"At check-in it would help to have someone who actually spoke English, knew what he was doing and had a vague concept of what customer relations and service actually meant. The guy had obviously had a personality bypass." (97686509)
It was central. Comfortable but shabby.
The heating not working on a really cold weekend but the young black guy on reception was excellent and fixed it.
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Anonymous ( Mature couple)
on April 7, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"I paid half the advertised rate and that felt fair. Full price would have been too much. It is a pretty regular small hotel. Room was compact but big enough, things worked, what else can i say?" (97064998)
conveniently situated, they looked after our bags beyond our stay, helpful
It was fine, just an average hotel room. As usual one or two things not 100% perfect but overall fine.
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Anonymous ( Mature couple)
on December 20, 2007
Central, bra service and good value.
Room on ground floor with view onto a back passage full of rubbish and scrap.Radiaters that made a noise all night with no way of turning them off.
3 of 4 people found this review helpful:
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Anonymous ( Solo business traveller)
on March 22, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Breakfast isn't included in the standard single room rate, but you can easily find nice and cheaper one in a cafe nearby." (97646453)
Hotel is colse to Paddington station. The room I stayed is suitable for sole business traveler. Bath room is very clean.
WiFi internet costs £5/hour, £10/day or £30/week.
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Anonymous ( Solo leisure traveller)
on March 20, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"At £35 a night for a single room, this was very good value for this part of London. The room was very small but very clean, the bed was comfortable. It was located at the back, so very quiet: rooms overlooking the street must be much noisier (there's a very convenient bus stop just there). On the down side, continental breakfast at £5.95 is something of a rip-off considering what is on offer but £41 for bed & breakfast is quite reasonable indeed!" (97922386)
Cleanliness, calm.
Bedside lamp not working; stuffy even when window open with cold outside.
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John ( Solo business traveller)
from Leeds , GB on February 28, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"Overall wonderful value for money. This is my 3rd stay that says it all" (97325072)
This room was looking tired especially carpet!
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Anonymous ( Young couple)
on October 5, 2007
Is was a poor matrass and a very small bathroom
1 of 1 people found this review helpful:
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Leo ( Solo leisure traveller)
from Cape town , ZA on February 20, 2008
Norfolk Towers Hotel, London - Reviews & Ratings"good value for money. would stay there again" (97213688)
the rooms were clean and the hotel was very central to all the major sights and paddington station (which has heathrow express running directly from it)
room was bit cramped as was bathroom
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John ( Same sex couple)
from Leeds , GB on February 7, 2008
Amazing value for money, especially in central London!
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Claire ( Group of work colleagues)
from Old st mellons , GB on November 24, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"I stayed alone in the double room which and big enough me, however, the rate I paid was excellent for the location to Paddington which probably explains the size of the room. I would certainly book to stay there again." (97684726)
Efficient professional staff, clean warm room and comfortable reception/lounge area
Double Room rather small
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Noela ( Solo leisure traveller)
from Inverell nsw , AU on November 13, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"The hotel was easy to find. I had booked an airport transfer through Viator. Checkin procedure was efficent and quick. The lift worked well and I had no trouble getting into my room. The card for the door worked every time and was able to fit in my wallet. The room was very clean and though small was adequate for a single traveller. The TV was old and the remote in poor consition. I was out for most of each day and the room was always serviced adequately. All in all a good hotel experience." (99278520)
location
room small but this was expected
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Anonymous ( Mature couple)
on November 8, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"The hotel was adequate for a one-night stay. We would not consider staying any longer." (97168605)
No air conditioning - the room was very hot even with the window open
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J o ( Mature couple)
from London , GB on November 2, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"I like the location of the hotel and the ataff seems friendly but one of them never fix the faulty heater when I told her 4 hours early. I would like full pictures of the rooms and bath rooms display properly before booking," (97403675)
It was very clean.
The TV is very old and no remote control. the carpet is worn out, the heater was not working but was fixed later,
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Anonymous ( Solo leisure traveller)
on October 30, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"The heater was turned off, there was no heat and so the room was cold. I was forced to sleep on the filthy mattress and use the extra bedspread else sleep on the clean bedspread and freeze to death because the heater was not on. The staff couldn't turn it on because the maintenance person was gone for the day." (97325448)
One of the staff was friendly and helpful.
The other (I think the supervisor) was not helpful at all. The mattress was filthy but the bedsheet was clean.
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Randolph ( Solo business traveller)
from Kandana , LK on October 29, 2007
Room was clean & bigger than expected, staff helpful, & convienient location
Some repair needed for toilet fittings
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Anonymous ( Group of adult friends)
on October 6, 2007
Helpful staff, nice foyer, small but useful elevators! Convinient location, easy to find. Good value for the price.
Couldn't close window, so a bit chilly and noisy. Quite small room, a double bed made from 2 singles. Alarm clock on bed unit broken.
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Lee ( Solo business traveller)
from Bath , GB on October 5, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"looked nice from the outside and reception was okay. Picture of the room would have been nice as l would have paid more for a better room." (97261752)
location
decor and facalities looked worn & tired
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Yoshihide ( Group of work colleagues)
from Matsudo, chiba prefecture , JP on October 2, 2007
good sightsign
Lift is small
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Colin ( Mature couple)
from Braunton , GB on July 30, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"Overall the hotel met our requirements criteria" (97229576)
Closeness to Paddington
The room was very warm
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Anonymous ( Solo business traveller)
on July 10, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"see above can' tbelieve hotel in London with no double glazing as a business user I had hardly any sleep and had to present at a conference the next day!!However the staff could not have been more helpful and were very sweet about moving me." (99592558)
Staff were lovely
electrics blew three times in room and very noisy as customers from the bar were smoking directly outside window. Moved to smaller room, very hot, no safety locks on windows and NO double glazing and as room directly above main road I may as well have been sleeping (or not) on a motorway. despite ear plugs!!
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Heather ( Group of adult friends)
from Cornwall , GB on July 6, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"The coffee was the only thing that was really bad - It would be better not to offer coffe at all than to offer a drink which does not remotely resemble coffee! The staff were exceptionally cheerful and helpful, and should be commended for their positive attitudes. When we come to London again I hope we will be able to book with you again." (99216365)
Everything we expected was in the room, which was compact and comfortable.
I had to clear the shower head of limescale to allow any water through! (A small effort!)
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Jill ( Family with older children)
from Peterborough , GB on July 3, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"Good hotel, clean" (99169857)
Pleasant staff. Small but clean rooms
Lift was small and took a long time so we used the stairs.
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Anonymous ( Group of adult friends)
on June 28, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"hotel was better than i expected, room was ok but was ment to be a double and instead we had two single beds, but overall staff were nice, room was clean so i cant really complain. would definatly stay again." (99670836)
good location and pretty cheap
rooms abit basic booked a double but got two single beds.
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Stewart ( Family with older children)
from Grimsby , GB on June 28, 2007
Norfolk Towers Hotel, London - Reviews & Ratings"answer to this is as above." (99971396)
happy with everything.
nothing
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"I really enjoyed my experience at the hotel. Shame we didn't book for a whole week." (107791425)
The room was lovely and comfortable. It had all the facilities needed for the night and was great an overnight leisure stay.
We were on the ground floor so the view out of the window wasnt pleasing as it was only the back alley where all the extra broken furniture was dumped