Best Western Gatwick Moat House, Horley - Reviews & Ratings
Longbridge Roundabout, Gatwick, Horley, RH6 0AB
Best Western Gatwick Moat House, Horley
Half a mile (800 metres) from Gatwick Airport, the Gatwick Moat House has air-conditioned rooms with free wireless internet access. The Best Western Ga... more
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Rooms from £44
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Group of work colleagues)
on October 24, 2009
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Anonymous ( Mature couple)
on November 11, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Very good no complaints. Will stay again." (108797320)
Good price.
No comfortable chair or settee. Only 1 bedside table.
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Frank ( Solo business traveller)
from Bristol , GB on November 1, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Very brief but ticked all the boxes for an early morning departure 05.00" (108239152)
Clean, comfortable, well priced, airport shuttle was efficient,short transfer.
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Roger ( Mature couple)
from Port moody, bc , CA on October 3, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"For a one night stopover more than adequate." (108672512)
Good location for Gatwick with convenient shuttle bus. Appreciated no charge for wi-fi which made this hotel an excellent value. Restaurant and bar area nice. Decent meal at reasonable price.
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Carol ( Mature couple)
from St stephen , CA on October 1, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"I would stay there again as the overall experience was good and the rooms were clean. My blocked sink was just unfortunate and probably just an oversite by the cleaning staff." (107926112)
I found the food in the restaurant excellent and the restaurant staff extremely polite and helpful. The room was very clean which is my main concern at hotels.
The sink in our bathroom was completely blocked and it smelt rather bad. I told reception at approx 6pm and they said it could not be looked at until the next day but they offered us free tickets on the shuttle to the airport as compensation which we accepted.
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Julia ( Mature couple)
from Brixham , GB on September 23, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"pleasant experience making the early start for our flight less stressful having had a good night.s sleep" (107633992)
cleanliness was excellent and the bathroom was excellent by far the best this year adn ease of getting to airport has to be considered too
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Anonymous ( Mature couple)
on July 23, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Would definitley do again and recommend to others" (107598242)
Very clean!! Staff helpful
1 of 1 people found this review helpful:
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Jean ( Group of adult friends)
from Stockport, cheshire , GB on June 15, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Good value for money hotel - came away having enjoyed the stay and not feeling I had been overcharged for the experience. My only criticism would be the arrangement for smokers - but this seems to be par for the course just now." (107918873)
Good value for money, wide choice of enjoyable food, clean pleasant room, efficient pleasant service.
I am not a drinker but if I were I would enjoy a pleasant glass in lush comfortable surroundings - because I happen to enjoy a cigarette after my meal I am directed outside to a wall at the back of the hotel with two giant ashtrays and no seating. I appreciate that I need to be segregated from people who do not partake in this disgusting habit but this manner of dealing with smokers I find quite insulting.
2 of 2 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on July 25, 2009
very warm staff and clean rooms
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Anonymous ( Mature couple)
on July 9, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Very Good." (107690308)
Price, Location
Computerized wake-up call did not happen.
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Anonymous ( Group of adult friends)
on June 23, 2009
Good Airport access
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Anonymous ( Solo business traveller)
on June 5, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Adequate basic hotel room near the airport for early morning departures" (107990847)
Near Airport- Free Wireless internet!
Expensive Bus to and from the short distance to Airport- TV not working
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Jacqueline ( Mature couple)
from Bisley, stroud , GB on May 16, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"very good" (107565344)
excellent value for money. Would use again and recommend to others.
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Anonymous ( Mature couple)
on May 6, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"We have stayed at this hotel once before & were very pleased. However that time Our room was at the end of the corridor which was very quiet & comfortable and in good order. However, even on that occasion we booked a wake up call which didn't arrive (same young man on reception)." (107445832)
The young lady on the check in desk was very pleasent & efficient, even under pressure. The hotel bus driver to & from the airport was exceptionally helpful & friendly
Very noisy, due in part to the fact that our room was only one away from the lift. television remote had no/dead batteries. shower on/off control was very stiff & difficult to operate. young man on check out desk very slow to appear at 5am & slow to deal with check out & yawned constantly throughout the process!
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John ( Group of adult friends)
from Ballinasloe , IE on April 22, 2009
nice place to overnite with good bus service to Gatwick Airport
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Peter ( Solo leisure traveller)
from Burlington , CA on February 25, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"OK" (107795554)
Comfortable room. Clean facilities. Airport shuttle.
Disinterested, unfriendly bar service. Poor food, undercooked.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on February 17, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"good value for money." (107781319)
Efficient staff, clean, great breakfast, good value for money.
no shelf or work surface in bathroom. Toilet took many minutes to fill before it could flush again. No convenient large mirrors.
1 of 1 people found this review helpful:
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Jasmin ( Young couple)
from Ullapool , GB on February 7, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"am staying there next week and the next time i stay in london it will be at this hotel and i will be recommending it to my friends" (107651057)
very good value for money accepted scottish money with no problem food good value for money, room very clean
1 of 1 people found this review helpful:
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Peter ( Mature couple)
from Caister-on-sea , GB on February 10, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"The arrival put a bad feeling all round" (107372827)
Food good room clean and warm
Reception on arrival was appalling and quite frankly rude. When shift changed they was much frienly and helpful.
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Peter ( Mature couple)
from Caister on sea , GB on January 4, 2009
Best Western Gatwick Moat House, Horley - Reviews & Ratings"The staff made the stay acceptable but the heating was not good at all. I will give the hotel another opportunity to be able to say that the day was just a unfortunate "blip" when I pick my wife up from her holiday abroad early next month" (107553273)
The food was good, room clean and the airport ferry bus was a big bonus.
The heating was atrocious, not only in the room but all over the hotel, but the staff were excelent and understanding in providing an alterative heating unit. A minor irritation was that the sink & bath was very slow to drain down the plug-hole.
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P ( Family with young children)
from Goole , GB on December 31, 2008
close to airport
general poor performance
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Andrew ( Mature couple)
from Dorchester , GB on November 15, 2008
Room was very hot, and windows did not open enough to cool it down.
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Anonymous ( Mature couple)
on November 6, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Good place to stay overnight for early Gatwick flights." (107933348)
Staff friendly, efficient, good restaurant attached. Room clean, bed comfortable and many pillows, extra blankets available. Shuttle to Gatwick on time, runs frequently and is inexpensive.
Walls very thin, can hear normal conversation from next room. Bathroom grout needed some maintenance, pristine at top but black at tub/wall intersection.
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Anonymous ( Mature couple)
on October 19, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"With the exception of the lounge/restaurant service, the overall experience was good. I would stay here again if the occasion arose. " (107215427)
Check-in was efficient. Shuttle bus to Gatwick was good.
Directions to the hotel, while adequate for those familiar with London, were a little confusing. Service in the lounge/restaurant in the evening was extremely poor.
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Lisette ( Same sex couple)
from Ringwood , GB on October 16, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Depressing" (107628251)
Clean
Receptionist was very unwelcoming, and unsympathetic re the TV which didn't work, and wasn't fixed or exchanged during our stay , or the water which was cold. She said there was a problem ... no other comment.
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Anonymous ( Mature couple)
on October 9, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Close to airport, good restaurant but not cheap, good transport to airport,on time." (97891395)
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Nicholas ( Solo leisure traveller)
from Rome , IT on September 26, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Good" (107149063)
Clean ...I like the duvet instead of blankets
No Tea making facilities
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Jerry ( Mature couple)
from Lexington , US on September 23, 2008
condition of facilities
need written instructions as to how to operate bathroom shower controls
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Anonymous ( Solo leisure traveller)
on September 14, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Enjoyable, relaxing & good value for money" (107264747)
Very convenient & accessible from the hotel car park Tea & coffee facilities in room Very clean & tidy room comfortable bed Good breakfast
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Anonymous ( Mature couple)
on August 31, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"We asked for a wakeup call at 5am since could not get the TV to work. It did not come. When we checked out, desk attendent claimed out phone was off the hook. Too late to go and check. Luckily we woke up anyway." (97380508)
Evening food in the resturant was good.
Room needs a regular alarm clock/radio. The alarm on the TV would not set. We spoke to some gentlemen the next morning and they could not get it to work either. Menu tells you to press alarm and then a number. But when you press the number it goes to a channel. Also bed was not attached to headboard or maybe heavy enough. Tended to slide if you leaned back wrong.
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Thomas ( Mature couple)
from Devonshire , BM on August 30, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Didn`t like the place at all - for me it felt seedy, ill kempt, I regret my choice, normally I find the Best Western name to be representative of a much higher standard" (97243518)
Proximity to airport
Insufficient towels in bathroom - when I pointed this out the next morning, I was peremptorily informed that I should have read the information pamphlet to find the location of additional towels hidden in the room - Poorly done, not good enough by a long way. Towels belong in the bathroom where you can find them upon emerging from the shower, & they should be thick , not thin like paper towels. Beds worn out, need replacing. Hotel needs renovation Garish bright lighting in the bar & lounge
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Wendy ( Mature couple)
from Toronto, ontario , CA on August 21, 2008
Adequate space to open luggage; quiet; convenient to airport with adequate transport to airport; comfortable bed; clean; staff was very helpful in checking flight times.
Coffee was made by a machine. Overlooked a roundabout (but who cares - we weren't there for the view).
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Anonymous ( Mature couple)
on August 21, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Made our last night in England a comfortable stay and enabled us to get to the airport early the next morning without worries." (107246983)
Very convenient to the airport, clean rooms were very comfortable, Nice view out large window over countryside and allowed us to watch the planes.
Walls were a bit thin, we could hear people talking in the room next to us. (We were put in a room with an adjoining door, this may be why.)
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Gillian ( Group of work colleagues)
from Calgary alberta , CA on August 16, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Was only there one night but left with a great impression." (107164937)
Close to the airport. Handy shuttle service. Great internet price. Friendly service and clean.
Wake up call was 5min.late.
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Anne ( Family with older children)
from Galway , IE on August 16, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Good. I will certainely stay again." (107192125)
Great family room set up. Every effort was made to accomodate us with great success. Restaurant & bar & breakfast lounge open long periods. Good coffee/teas set up in room. Comfortable beds. Breakfast excellent. Dinner, fair, but nobody goes to England for the cuisine. Overall, good experience
Not being able to use Euros.
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Francis ( Mature couple)
from Northampton , GB on August 10, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"What we wanted" (107119492)
Very efficient staff and good restaurant. Even though we were close to the airport the room was wonderfully silent.
We used the hotel parking for our flight from Gatwick. On return, transport back to hotel was slow and car parking was tight and expensive - we mis-understood that parking was not included is room cost.
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Anonymous ( Group of adult friends)
on August 9, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"Excellent." (108014435)
Very courteous staff, nice room and good food in the hotel restuarant & lounge.
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Anonymous ( Other)
on July 29, 2008
Best Western Gatwick Moat House, Horley - Reviews & Ratings"The hotel is very good and has a very kind and helpful staff." (97275785)
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Hotel was convenient to airport. The restaurnat was good.
The room was way too hot!! The front desk were very helpful and brought us a fan and opened the window. Also the courtesy bus cost us 3.00 pounds each way to and from the airport - we thought this was a courtesy bus, ie. free!! We spend 12.00 pounds on bus fares!!
1 of 1 people found this review helpful: