Crowne Plaza Chester, Chester - Reviews & Ratings
Trinity Street, Chester, CH1 2BD
Crowne Plaza Chester, Chester
The Crowne Plaza Chester is situated within the walls of the historic and beautiful city. The 160-bedroom, non-smoking hotel offers a contemporary res... more
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Rooms from £89
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Gerard ( Family with older children)
from Preston , GB on October 30, 2009
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Malcolm ( Mature couple)
from Flintshire , GB on September 1, 2009
Crowne Plaza Chester, Chester - Reviews & Ratings"Good location for town. Hotel clean good breakfast" (108622525)
Check in Desk very polite & helpful (Dan)
Shortage of Hotel parking Drink in bar was flat
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Peter ( Mature couple)
from Hong kong , HK on August 18, 2009
The crockery in the restaurant was dirty each day for breakfast and one dinner. There was clearly grease on the plates and the condiments tray on the table was extremely dirty. We told the managment
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Paul ( Young couple)
from Haverfordwest , GB on May 26, 2009
Crowne Plaza Chester, Chester - Reviews & Ratings"very good" (107588422)
location breakfast
parking
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Anonymous ( Young couple)
on May 26, 2009
Crowne Plaza Chester, Chester - Reviews & Ratings"Overall a good stay. Location was great being so close to town. " (107971280)
Staff were very friendly. Room was a nice size.
Mischarged us for the room. Did not have breakfast included on our reservation, even though it was clearly on my confirmation. Upgraded us to Executive but did not include access to club room. 3 single beds pushed together is not eactly what I would call comfortable. My husband is 6ft 5 and was not able to fit. Pillows were like rocks.
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Hilary ( Mature couple)
from Worcestershire , GB on February 25, 2009
Crowne Plaza Chester, Chester - Reviews & Ratings"Very pleasant" (107607943)
Very polite and helpful staff at all levels. Food good in restaurant and at breakfast
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Dilys ( Mature couple)
from Upper colwyn bay , GB on December 16, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"although only one night,brilliant!ideal location, easy walk to city centre" (107929719)
very helpful receptionist.Large breakfast choices and excellent quality. highly recommend
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Jill ( Mature couple)
from Swindon , GB on November 6, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"excellent hotel and staff and would definately recommend to friends." (107356140)
pool and leisure facilities were very good with friendly staff. Breakfast was excellent.
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Alison ( Mature couple)
from Alfreton , GB on October 16, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"we had a wonderfull time your hotel is lovely staff couldn't have been more helpfull " (107725885)
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Nigel john ( Mature couple)
from Bristol , GB on October 14, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"A very enjoyable stay. Close to everything in Chester." (107266342)
A very pleasant stay
Lumpy mattress. Powered egg used for the scrambled egg at breakfast.
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Anonymous ( Mature couple)
on October 14, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"excellent" (107269881)
Staff very helpful and friendly. Location excellent. Food very good. Very satisfied
Only fault would be the air conditioning unit was not working efficiently but as it was not critical we did not report it at the time.
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Nicholas ( Mature couple)
from Sutton coldfield , GB on October 8, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Had a lovely 23rd wedding anniversary weekend, have recommended this hotel to family and friends already" (107568119)
All staff excellent and very friendly and helpful
stayed as an executive guest so able to use executive lounge, unfortunately lounge so full could not use it on Saturday evening. Also pool spa not working all weekend.
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Julie ( Mature couple)
from Huddersfield , GB on September 24, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Overall very good, would visit Chester again, but would try another hotel due to the parking fees.Would stay again if car parking is free for hotel residents" (107124002)
Lovely hotel, very good location.Friendly, helpful staff. Rooms excellent, good amenities.
Parking fees. When you are a resident at the hotel it is appalling to have to pay
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Anonymous ( Group of work colleagues)
on August 24, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"had a great weekend. stayed at the crown plaza before and also had a great weekend. everything about the hotel is good. no bad points. would definately recommend this hotel." (108042608)
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on September 16, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Overall pleasant stay, little over priced." (107167524)
Effiecient service and friendliness of staff.
Room quite small.
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Andrew ( Mature couple)
from Thornton , GB on August 18, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Very happy" (107286099)
Great location, good sized rooms
Limited parking
1 of 1 people found this review helpful:
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Clare ( Group of work colleagues)
from Rotherham , GB on August 28, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"My friend and I really enjoyed our night at the Crowne Plaza. Although we didn't use all the hotel's facilities, I would recommend this hotel to other people if a good offer arose." (107191353)
The hotel was in a very central position. The room looked quite recently refurbished and had good facilities.
Paying for car parking, although the public car park down below seemed more expensive.
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Carol ( Mature couple)
from Llanfairpwllgwyngyll , GB on August 27, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Very enjoyable stay" (107199649)
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Anonymous ( Family with older children)
on August 27, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"OK" (108058624)
Concierge and reception staff friendly
too many guests for the size of the restaurant, booked inclusive of DBB on first evening - worst meal I have eaten in a long time - not well cooked or served. Pay TV not weorking in room, very upset 9 year old who had been promised a 'film and pyjama evening'
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Anonymous ( Young couple)
on August 12, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Thoroughly enjoyed the weekend and the stay was adequate for the cost" (107127443)
Most of the staff were willing to help
no air con in the room and it was very uncomfortable, we were not informed and olny given a fan when we complained
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Ian ( Mature couple)
from Glasgow , GB on July 22, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Good quality hotel with a few weak points." (108006892)
Rooms are very comfortable and well equipped.Fittings are in a good state. The public rooms are attractive.
Food quality is not up to the room standard and service of food in the bar is slow.
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Edward ( Mature couple)
from Liverpool , GB on April 17, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"This hotel is in a good location for Chester City centre. On this occasion we had travelled by train intending to get a taxi, however on leaving the station we noticed there to be a free shuttle bus service to the city centre. We decided to try this, the drop off point was a short walk to the hotel (4 to 5 minutes, the return bus may be picked up from the same bus-stop. Check-in (and out) was a smooth efficient process. The room was clean and well appointed with no disturbing outside noise (despite overlooking a main road. Restaurant for dinner was adequate rather than good, but no real complaint. Breakfast provided a reasonably good selection. All staff were both friendly and efficient. Overall all services were as would be expected for the price, in fact restaurant prices seemed quite reasonable for a hotel restaurant, bar prices were more in line with the premium normally paid in hotel bars. We had no negative observations." (97560091)
Good central location, friendly efficient staff and overall good value.
3 of 3 people found this review helpful:
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Anonymous ( Group of adult friends)
on May 21, 2008
Breakfast was superb and location of hotel was excellent - just off main thouroghfare of chester
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Anonymous ( Mature couple)
on May 14, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"The extractor fan was not working in the bathroom.It would have been helpful to have been told that the car park was £7.50 a night when we arrived to have given us the option of parking eleswhere e.g. The holiday inn carpark is free to park and is just down the road. We would of liked to have had a few drinks in the hotel bar but at £4 for a vodka and on a tight budget that was out of the question. On a positive note it was great that breakfast on Sunday was until 11.30am and what a fantastic choice." (97336285)
The staff were very friendly and helpful at all times
The window could have opened slightly more than it did. The extractor didnt work in the bathroom and you needed a degree in electronics to work out the air conditioning. I put my card in as requested but there was no booklet to explain what everything meant.
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Michael ( Mature couple)
from Halesowen , GB on May 9, 2008
The overall look. Excellent lighting and lovely room layout.
Noise from outside on our second night. Very noisy person shouting for at least 15 minutes.
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Anonymous ( Mature couple)
on May 8, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"A friendly welcome, high standard of accommodation, fabulous location so close to town and all amenities." (97243574)
location, quality of room, quality of food
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Alison ( Group of adult friends)
from Barnsley , GB on May 8, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"The dinning room staff were excellent." (97750267)
It was so central
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Robert ( Mature couple)
from Derby , GB on May 4, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Restaurants, which are best, distance from hotel, price range. parking! £7.50 a day soon adds up. older travellers would appreciate discount parking.This is obviously for when I get older." (97988519)
central location/contempory funishings
price! cheeky aren't I, discount at weekends for none business travellers would be nice.
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Anonymous ( Mature couple)
on April 30, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Extremely helpful staff and the special offers available made it a most attractive package. Standard of cleanliness first class, noise level nil and wuality of food extremely good. Wide choice at all meals. Very good value for money!" (97721830)
Everything was excellent - nothing to compain about at all.
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Anonymous ( Group of work colleagues)
on April 28, 2008
Breakfast. Location.
No Robes in the room, however this was quickly rectified by housekeeping who responded imediately. Eroneous bar bill on checkout. This too was quickly resolved
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Clare ( Mature couple)
from Bradley wrexham , GB on April 28, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"everything was fine and would recommend the Plaza for anyone staying overnight in Chester/." (97321606)
clean,neat and organised
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Jason ( Young couple)
from Wolverhampton , GB on April 28, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"great" (97423970)
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Anonymous ( Mature couple)
on April 19, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"The location is excellent right in the centre of Chester. The food and service was good, the staff very friendly making us feel welcome. The leisure facilites were good. The room was very good - the bed was especially comfortable. All in all a very good hotel - worth the trip." (97530971)
The staff were very pleasant and efficient, the hotel's amenities were all very good
The parking - I would not have been happy if I had had to park in the public car park.
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Anonymous ( Other)
on April 9, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Overall good clean hotel with pleasant staff. Dinner good and reasonably priced. Forget breakfast delivered to your room, over cooked, swimming in beans and rubber eggs. Club room facilities added bonus." (97012117)
Clean, compact room and the use of the Club lounge
Night time activity could be over heard from joining rooms!
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Simon ( Mature couple)
from Leigh , GB on March 26, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"brilliant place to stay great food and realy nice staff ,just like to add the swimming pool lad paul was a realy great lad and very good at his job nothing to much trouble for him at all he is a star" (97723463)
very clean and modern
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James p ( Mature couple)
from Stockbridge hants , GB on March 18, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"A well sited hotel within the city walls.Finding our way via the one way system was a bit fraught but we got there in the end! The booking confirmation shows directions ONLY from the North and motorways.As we were travelling from the South M5,M6,M54 and then A41 we were on our own!" (97746785)
Everything worked as it should
As usual in UK temperature in Corridors and rooms kept too high which I find oppressive.
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Paul ( Mature couple)
from Liverpool , GB on March 14, 2008
Room was dirty
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Anne ( Mature couple)
from Boston , GB on March 13, 2008
Crowne Plaza Chester, Chester - Reviews & Ratings"Very good staff Clean roof but a little small and poor view" (97236203)
Attentiveness of restaurant staff.
The deal included evening meal but about half the menu had additional costs.
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Anonymous ( Mature couple)
on November 8, 2007
Crowne Plaza Chester, Chester - Reviews & Ratings"The Chester Crowne Plaza is an excellent hotel to stay in. It is right in the centre of town, all the shops, bars, restaurants are literally a 5 minute walk from the hotel entrance. The leisure facilities are excellent. The pool/steam room/jacuzzi etc is never crowded. Breakfast staff very pleasant and helpful. Rooms are tastefully decorated and cleaned to a high standard." (97202591)
Close proximity to town centre. Leisure facilities.
Having to pay 7.50 per night for the car park The hotel used to have a tea/coffee machine in the breakfast restaurant where you could help yourself to tea/coffee/capuccino/latte etc and it was lovely. Now you get a really strong pot of coffee.
4 of 4 people found this review helpful:
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Paul ( Mature couple)
from Rishton , GB on November 8, 2007
Crowne Plaza Chester, Chester - Reviews & Ratings"Ideal position for stay in Chester. Cleanliness of hotel first class. Staff very attentative. Excellant leisure facilities including indoor pool if required. Only criticism is high price of drinks in the bar but plenty of pubs and restaurants nearby.Excellant restaurant just round the corner is Upstairs at the Grill but be sure to reserve a table in advance." (97803420)
Excellant position within city walls
Would have stayed in hotel more in the evening if drinks had been cheaper in the bar.
4 of 4 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Good place to stay but food in restaurant could have been better" (108132366)
Clean, welcoming and excellent leisure facilities
Restaurant & food not to the standard expected for the price paid