Best Western Premier Queen Hotel, Chester - Reviews & Ratings
63 City Road, Chester, CH1 3AH
Best Western Premier Queen Hotel, Chester
Near Chester Rail Station, with grand Victorian style, Premier Queen has a sculpture garden and free internet. Free bar offer for all breakfast-inclusive rates ... more
£
Rooms from £74
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Young couple)
on September 2, 2009
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Stefan ( Mature couple)
from Nottingham , GB on August 29, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Excellent no bad remarks to make" (107757569)
Excellent Hotel lovelly breakfasts helpfull staff ideal location with hotel car parking
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Les ( Mature couple)
from Cambridge , GB on August 18, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Overall the experience was very good, I would definitely stay again and recommend to others" (108680990)
Condition of the room, pleasantness and efficiency of all staff, quality of food.
Parking sometimes difficult,
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Anne ( Mature couple)
from Southport , GB on November 11, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Generally pleased, apart from the hot room! However, I was disappointed that I had to pay £7 per night to park my car." (107565741)
Welcoming Good choice at breakfast. Excellent free bus service into Chester centre.
Room was far too hot. Turned off radiator but pipes running through room remained hot. Creaky floorboards must have disturbed the people in the room below! Expensive car park
10 of 10 people found this review helpful:
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Anonymous ( Mature couple)
on August 7, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"It was fine" (107404336)
Room was good size
Bed was uncomfortable-mattress needs replacing. Staff very unfriendly.
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Michael ( Mature couple)
from Wallasey , GB on August 5, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"A beatiful hotel but the premium room was not what I would describe as a premium room, only slighty better than a budget room." (107723153)
Most staff were helpful and friendly.
Concierge was abrut when arriving at car park at hotel. Shower very poor water flow only just enough to take a very slow shower. Breakfast look warm despite us arriving on time at restraunt. Noisey drunken guest's in the early hours.
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Anonymous ( Group of work colleagues)
on July 30, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"We recommend this hotel and want to come back some time." (107777032)
Really nice hotel with a friendly staff. Good breakfast. Nice bar and saloons.
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Linda ( Group of adult friends)
from Mundare , CA on July 20, 2009
Check bathrooms products more closely.
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Mark ( Young couple)
from Sheffield , GB on July 14, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"First rate, would stay again " (107546598)
Excellent hotel, good staff, good location, first rate service
Room position was on main route to train station was not quite late at night
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Anonymous ( Solo leisure traveller)
on June 21, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Overall impression good. The minor faults were the ones found in many hotels from time to time." (107539275)
Pleasant, spacious room. Good food in restaurant. Comfortable lounge. Good garden.
Bill inaccurate. Some staff not as helpful as they might have been. Very difficult to get service in some public areas. When I asked at reception for service in the lounge I was peremptorily told to place my order in the bar; I should have expected the receptionists to pick up a phone and place the order for me.
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Anonymous ( Mature couple)
on June 16, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Ideal for railway travellers on brief visit to Chester" (107776160)
Close to railway station; easy check-in; helpful concierge
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Anonymous ( Young couple)
on June 15, 2009
Excellent room, food and service
Bedroom hadn't been dusted for a long time
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Anonymous ( Mature couple)
on June 15, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"An excellent weekend break in preparation for a longer holiday" (107938283)
Personal service from the staff was excellent, breakfasts were wonderful and situation of hotel ideal for rail travellers
No particularly bad points
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Anonymous ( Family with young children)
on June 9, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Good location for 10 minute walk into Chester city centre. Hotel was full of wedding parties and reunions hence we didn't drink in the bars or, other than breakfast, eat in the restaurant." (107896101)
Hotel staff were friendly and helpful. Breakfast had plenty of choice.
Under staffed in breakfast room, no coffee and tea on table had to wait and ask for top ups. Twin room was small and the window didn't open so a bit claustrophobic. Felt it was expensive for what it was. No safe in room, no tooth mugs.
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Peter ( Young couple)
from Bristol , GB on October 28, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Absoutely dissatisfied with the hotel and far from the 4 star unrivaled luxury it claims to be. We paid " (107678462)
Breakfast
Room was tatty and in need of refurbishment. Bathroom was cramped and shower curtain moldy. Shower rail had been subject to a botch job repair and fell on my wife.
12 of 13 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 1, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"I stay in many hotels through out the year, ranging from 5* downwards and can honestly say the Queens Hotel Chester is one of my favorites, the new extension adds a great restaurant to the already impressive formal areas the staff and rooms are always great. " (107344944)
Formal areas have great character, decor and feel, my 4 poster room was great, new restaurant looks and feels great and provides excellent food . Great rates for city center hotel.
£7 overnight parking fee
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Anonymous ( Mature couple)
on May 29, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"A difficulty, quickly and graciously resolved: we found our room stuffy and very noisy because it was close to a utility extension on car park side. We were moved to another room - quiet, over the garden, for the next night. As I had requested 'quiet' on internet form and 'quiet and garden if possible' during follow-up phone call, and re-iterated 'quiet' when we were given our keys, I wonder why that was not done at the outset. ( In fairness, I expect 'quiet' is taken to mean only 'noisy humans,' an understandable mistake.) Overall, however, we were delighted with our stay and found it very relaxing." (107975854)
Friendly helpful staff Sizable rooms - interesting, spacious old building Good breakfast Clean Convenient to train station, taxi rank and in walking distance of town centre.
The cherubs on the first floor could do with a swipe of the feather duster.
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Joe ( Young couple)
from Dublin , IE on May 27, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"realaxing and felt very welcome " (107578329)
staff were great food was good
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Christine ( Mature couple)
from Preston , GB on August 16, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Excellent" (108053551)
Location was excellent and room was upgraded to Executive for no extra cost.
The breakfast, although very good choice, was never served hot.
10 of 10 people found this review helpful:
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Ian ( Mature couple)
from Birmingham , GB on May 15, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"We really enjoyed it. It was our Silver Wedding Anniversary treat and was most enjoyable" (107468593)
Food was excellent, all staff very friendly and helpful; we particularly liked the quirky statues in the Italian Garden---although wondered why Buddha was there!
Entrance gate to car park wasnt working and we had to wait 15 mins to get in! We were told by a staff member that this frequently happens on a sunday---this was denied by reception staff.Also we did have to pay for parking although we have Blue Badge disabled parking.
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Robert ( Solo business traveller)
from Amsterdam , NL on April 27, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Good." (107529479)
Nice hotel in a good atmosphere.
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Anonymous ( Solo business traveller)
on April 27, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Other than lack of effective internet connection I had a very pleasant stay. I like the hotel." (107677961)
Clean and efficient operations and facilities
AS a business traveler I require a reliable internet connection. For secured connections as in the "Kings" section my PC must be configured for wireless access. I am a very experienced PC and wireless user could never make the connection even with staff coming to my room to assist. When using the unsecured "Queens" connection the signal was weak and unreliable. I essentially could not effectively check e-mail during my stay. On the day of my departure I did not receive a requested wake-up call. Fortunately, as is my practice make back-up cell phone alarm worked properly. Elevator was out of order my last day but being on the 1st floor it was not a significant problem for me.
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Anonymous ( Other)
on February 25, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Was very impressed with the hotel overall, had been newly refurbished and the standard of cleanliness and professionalism of staff was to be commended." (107631724)
2 of 2 people found this review helpful:
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Anonymous ( Group of work colleagues)
on March 23, 2009
Sunday breakfast was nice with the musicians. The historical elements and location to the train station were great.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on November 2, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Excellent value for money. Wonderful bar snacks" (107713952)
Bar and reception staff extremely efficient ,obliging and friendly. Housekeeping staff also efficient and friendly
6 of 6 people found this review helpful:
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Pam ( Mature couple)
from Cheshire , GB on January 13, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Fab" (107558718)
We were upgraded to a Queen's room which was lovely. We loved the cocktail Bar! All the staff in hotel were so friendly and really made the difference.
3 of 3 people found this review helpful:
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Michael ( Young couple)
from Crewe , GB on January 2, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"We stayed for one night and it was amazing. Room was big and had everything you need. The staff were very friendly and helpful and Breakfast was delicious. We would definately stay there again. " (107356631)
Amazing room, very clean, comfy and warm. Staff were friendly.
7 of 8 people found this review helpful:
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Clare ( Young couple)
from Telford , GB on February 28, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"our first room the toilet didnt work we reported the problem and the staff were very helpful they moved as to another room " (107867954)
staff excellent service excellent will definately come again
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Anonymous ( Solo leisure traveller)
on October 27, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"good" (107474363)
great staff, lovely ambience and lovely decorated, garden was the best I've seen, easy accessible from train and car.
I think for
3 of 3 people found this review helpful:
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Anonymous ( Mature couple)
on February 2, 2009
Walking distance of city centre. Good English breakfast.
Despite advertising acceptance of payment by Maestro, I found that I could not book 'on-line' and had to resort to telephone. Hotel accepted Maestro on arrival. No option of 'continental breakfast' at reduced tarrif. £13.50 is expensive for a bowl of porridge.
3 of 4 people found this review helpful:
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Anonymous ( Solo business traveller)
on February 19, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Very nice" (107788208)
Very nice decor
Duvet much too hot/thick for the warm temperature of the room. I had to remove duvet from cover in the middle of the night. Although there was a bath in the room, there was no bath oil/bubble bath, which I would expect in a room of this status. The cold tap was very temperamental, so bath was extremely hot - eventually got it cooler.
2 of 3 people found this review helpful:
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Anonymous ( Mature couple)
on September 20, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"A very pleasant surprise for what we thought would be a fairly standard 'station hotel'" (107164389)
Sumptuous room. Efficient service. Convenient location (free and frequent bus to city centre).
One or two fittings were worn, but nothing serious.
3 of 3 people found this review helpful:
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Anonymous ( Mature couple)
on July 13, 2008
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"A really enjoyable stay in Chester - would definitely stay at The Queen again." (97793527)
Excellent, friendly staff. Lovely old building. Good location for train station and town centre.
The restaurant was a bit pricey - the meals in the bar are much better value. It costs
5 of 5 people found this review helpful:
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Geoffrey ( Solo business traveller)
from Chester , GB on January 9, 2009
Best Western Premier Queen Hotel, Chester - Reviews & Ratings"Very good. We will definitely use the hotel again." (107961438)
Beautiful new King extension. Very friendly and helpful staff on reception and in dining room. Fantastic value at £59 for a double room
Check-out poor with only one staff member on at 9.00 am. Engineers or techies involved on reception computer system ignored guests and distracted staff. No available electric sockets in the lounge for laptop
2 of 3 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Breakfast
Shower did not work properly. Room was small.