Dene Hotel Chester, Chester - Reviews & Ratings
95 Hoole Rd (A56), Chester, CH2 3ND
Dene Hotel Chester, Chester
The hotel is situated within walking distance of the enchanting city of Chester. Awash with history and heritage and bustling with vibrant city life. ... more
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Rooms from £36
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Peter ( Mature couple)
from Helensburgh , AU on October 11, 2009
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Anonymous ( Solo leisure traveller)
on September 7, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"Good" (108624282)
Bthroom a little dated
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Anonymous ( Solo leisure traveller)
on July 28, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"No problems-enjoyed the stay and would use again" (108477949)
friendly reception Variety of food options Good breakfast
Bathroom a bit tired looking though everything worked well
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Jane ( Mature couple)
from Bridgend , GB on June 28, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"Adequate for weekend but would not want to stay longer." (107758936)
Staff very pleasant and plenty of parking space.
Shabby, old fashioned hotel. Stairs not cleaned during the whole time we were there - same crumbs in same place when we left!
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Anonymous ( Group of work colleagues)
on June 4, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"we had a great time . chester lovely . people are very frienly .hope to visit again soon " (107686817)
staff good but understaffed
hotel very hot because heating on could not be turned off .shower poor. needs up dating. would not stay here again to noisy on main road
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Anonymous ( Solo leisure traveller)
on May 13, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"Adequate for the short stay. Hotel is in good location. " (107575574)
Good Location, adequate parking, stays open late
In need of significant renovation, rooms small and fittings old and some damaged and not replaced. Bath/shower in need of repair (tap and shower running at the same time, difficult balancing the hot and cold water for a shower, hot water way too hot). Bathroom toiletries poor quality. Weekday breakfast very basic.
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Anonymous ( Mature couple)
on April 8, 2009
i informed hotel that i was on a gluten free diet on booking but no provisons were made. i brought my own bread but were unable to toast it because of risk of contamination. we chose to have dinner on saturday night but despite assurance that it was gluten free i became ill the following two days. the only food i ate outside the hotel was what i had brought with me. i would point out that 1 out of 100 people suffer from this condition so your hotels must have many people like me each week. make a point to accommodate them and i'm sure you'll benefit
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John ( Group of work colleagues)
from Harrogate , GB on March 24, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"just adequate but uninviting" (107820973)
room clean, beds comfortable
fixed shower over bath did not allow for easy adjustment bathroom tiny dinner served in bar poor quality
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Katrina ( Young couple)
from Blackpool , GB on February 24, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"will not stay at dene hotel again" (107322600)
location
breakfast - quality of food was poor expensive bar- drinks! room was smelly - damp
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David ( Mature couple)
from Yeovil , GB on January 21, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"Good value for money thanks to the breakfast" (107764152)
The breakfast was excellent, could not fault it.
1 of 1 people found this review helpful:
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Stephanie ( Young couple)
from Brierley hill , GB on January 6, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"3rd stay at this hotel due to fantastic location, friendly staff and excellent value for money. " (107721813)
Location excellect for Chester and Cheshire Oaks, takes about 20mins to walk into Chester. Large room. Cheap drinks in bar. Good pub next door for pub meals and evening drinks.
Shower needed upgrading - couldn't control temperature
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Anonymous ( Mature couple)
on January 5, 2009
Dene Hotel Chester, Chester - Reviews & Ratings"have been before will not be returning and would not recommend the hotel to others." (107591341)
annexe rooms nice and private
room not cleaned before we arrived, no full english breakfast as advised on booking form, staff not apologetic even though things went wrong. In the end we got a £10 reduction but the whole hotel felt dilalpadated and in need of a refurb. Staff seemed disinterested.
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( Solo business traveller)
from West midlands , GB on November 21, 2008
Private car park.Important when carrying equipment in car.
Hotel room very hot and heating not controllable. Left windows open but then noisy environment hence poor nights sleep. a Good nights sleep being the most important aspect. No working internet wifi connection.
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Catherine ( Group of adult friends)
from Morden , GB on November 9, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"Great value for money and much smarter than expected" (107266621)
No problem booking in late (11pm), very easy to find, excellent for overnight stay and would visit again.
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Anonymous ( Mature couple)
on September 29, 2008
Ground floor rooms at the front of the hotel are in a dirty and shabby coondition, they urgently need decorating and up-grading. The rooms are noisey due to traffic and noise from kitchen and resturant.
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Leonard ( Same sex couple)
from Burnaby british columbia , CA on September 20, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"Very satisfactory" (97971038)
Nice comfortable room for three adults.
Cant think of any!
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Anonymous ( Family with older children)
on August 6, 2008
friendly staff and cost of food pretty good.
Had a horrible smell in the bathroom
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Ian ( Young couple)
from Harlow , GB on July 30, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"Overall a value for money hotel for a 2star establishment" (107120553)
Excellent restaurant within the hotel offering a value for money menu.Starr very friendly and helpful.
Decor good certainly need a spruce up
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Tim ( Mature couple)
from Leeds , GB on April 29, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"In the shower room, the hot tap on basin was not fixed, so it wobbled badly when you tried to turn it - had to hold tap with one hand and turn with the other. The toilet seat (some sort of fibreboard) was deteriorating badly. The door made terrible squeaks (Not very good in the middle of the night!), and did not latch. And yet it was all very clean and new looking. It would have been good to know that the Hoole Bridge was closed - we had all sorts of problems getting to the hotel, going round Chester in circles. And the buses into the town are not every ten minutes, as we were told, but two an hour - different services. Very useful, though, to be on the bus route, with a free (to us oldies) service straight to the town centre. Thank you for a pleasant stay, and a good dinner and breakfast." (97645945)
Spacious, comfortable, three chairs. Restaurant very good - an excellent dinner, very reasonable. A good breakfast too.
Too hot - had to turn radiator off Various deficiencies in shower room - see below
3 of 3 people found this review helpful:
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Franziska ( Mature couple)
from Gillingham (kent) , GB on July 9, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"locality good value for money friendly and helpful staff" (108001948)
excellent breakfast, good waiting staff flexible bar hours (arrived very late but could still enjoy a relaxing drink in the bar)
Parking a little disorganised, but staff very helpful with this
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Anonymous ( Mature couple)
on July 5, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"good" (97156472)
good parking,convenient for Chester.reasonable restaurant. bar.
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Louise ( Mature couple)
from Redcar , GB on June 29, 2008
clean and friendly hotel close to town centre about 20 mins walk. even though it was on a busy road we found it very quiet.
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Anonymous ( Group of adult friends)
on June 2, 2008
location
bar staff was miserable
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Stephen ( Family with young children)
from Cardiff , GB on May 29, 2008
nothing was too much trouble we had nice and pleasant rooms and would use you again
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Anonymous ( Solo leisure traveller)
on May 29, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"The hotel was pleasant and the staff were good but the standard of the room was below what I expected for the price paid." (97307089)
It had all of the facilities I required and the staff were friendly and helpful
The carpet in my room was stained and dirty and the decor was dated and wearing.
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Anonymous ( Solo business traveller)
on May 18, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"As above. would have liked to have been able to speak to reception but when I called there was no answer." (97212105)
Comfortable, clean, everything worked, staff very pleasant & helpful.
There was a message in the bathroom to say that if you wished to have your towels changed you should put them in the bath. i did not wish to have my towels changed and therefore did not put them in the bath. However they were changed and replaced with a small towel and a larger threadbare towel. I did not request these to be changed on the second day. However, they took away the smaller towel and left me with the threadbare towel.
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Anonymous ( Young couple)
on May 15, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"satisfactory" (97813830)
friendly
facilities reqire upgrade to justify price
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Paul ( Young couple)
from Preston , GB on May 8, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"The hotel is in a decent location, just outside the city centre. It cost less than £4 in a taxi into the centre. We only wanted a place to stay, so this hotel was ideal. The breakfast was brilliant! Best breakfast ive ever had in a hotel!" (97631424)
Good location. Great breakfast. Everything worked.
The food was a little overpriced for what you got, even though it tasted ok.
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Anonymous ( Solo business traveller)
on April 29, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"The room I was given was not really of the standard I have come to expect from Active Hotels. I should have refused the room on checkin but was very tired after an international trip. The morning receptionist suggested that I should have been warned about the room as they should keep it for late desparate bookings." (97653209)
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Barbara ( Mature couple)
from Epworth , GB on April 11, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"We were very pleased with the room and we will request to occupy it in the future. The breakfast was not as appetizing as on our previous visit, however we are health contious, so food swimming in oil is something we like to avoid. Overall we had a very nice stay." (97066275)
It was very spacious and well furnished
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James ( Family with young children)
from Preston , GB on April 8, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"Although the hotel was clean I feel that it was in need of an upgrade. In our room the wardrobe door did not close because of the poor siting of a mirror (it should have been lower or even on the wall) and there was peeling wallpaper and badly scuffed paintwork. Also the taps in the bathroom were very difficult to regulate." (97980449)
The separate room for the third person in our case a child
The room was directly opposite the door on to the landing and was therefore very noisy.
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Anonymous ( Mature couple)
on March 26, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"could find no faults very satisfied" (97573028)
clean well equiped
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Anonymous ( Mature couple)
on March 23, 2008
Dene Hotel Chester, Chester - Reviews & Ratings"Hotel generally felt tired." (97767902)
Quiet room
Poor shower. No plug on hand basin.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Room way too hot. Noise of floor boards above at night.