City Hotel, London - Reviews & Ratings
12 Osborn Street, Algate East, City Of London, London, E1 6TE
City Hotel, London
Occupying a prime location in the heart of London, this high-value hotel is conveniently located by the Square Mile, within easy reach of Aldgate underground st... more
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Rooms from £39
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Solo business traveller)
on December 22, 2008
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Anonymous ( Mature couple)
on December 7, 2008
City Hotel, London - Reviews & Ratings"Adqeuate for our needs. " (107561307)
Closeness to office. Decor of room
There wasn't realy anything one could describe as 'Bad'. However, I understand not all the rooms have yet been refurbished to the same standard as the one we were in.
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Anonymous ( Group of adult friends)
on December 6, 2008
City Hotel, London - Reviews & Ratings"I really would have liked the guest-internet ind the reception to work." (107658647)
Well situated hotel - fair equipment and service.
I think that our booking had disappeared - the staff was confused, when we arrived
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Richard ( Solo business traveller)
from Edinburgh , GB on November 19, 2008
City Hotel, London - Reviews & Ratings"I shan't be returning due to the poor quality of the room and will not be recommending the hotel to anyone business or social contacts" (107887409)
staff very friendly and helpful
the room was very poorly equiped. there was no tv. I would have complained about this although there was no phone in the room either (with bare lines on the wall), there was also no desk or table in room forcing me to complete business work sat on my bed. There was no large bathroom towel only a series of hand towels
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Anonymous ( Same sex couple)
on November 18, 2008
City Hotel, London - Reviews & Ratings"Unfortunately hotel under going make over. No twin rooms on 6th floor which has been renovated, therefore had to be relocated to 1st floor, facing Brick Lane, very noisy." (107627767)
Staff were very helpful, nothing was a problem
No alternative to Buffet breakfast Food on Menu appealing, however, did not live up to expectations (only ate it due to the fact we were very hungry and tired)
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Anonymous ( Solo business traveller)
on November 9, 2008
City Hotel, London - Reviews & Ratings"This hotel should have raised alarm bells for my PA with the price for near central London at £75 for the room. I was not comfortable in the general area in my own at night and I would rather have purely functional premier lodge etc., than something like this which was tired and really quite down market. It would have been alright had I been on a no-frills cheap break with a partner, but not for business when you expect more." (107920995)
It was amazing value for money. The room was large - with 1 double and 2 singles.
The general area was unsuitable for lone female on business. Unsettling at night, with ladies of the night drumming up business on a nearby corner. It was also quite noisy with a street view room until around 2am. The overall decor was tired, with an array of mismatched furniture, giving it a bit of a bedsit feel. The room had a really stale smell. The shower was a hose type from the taps that I soaked the entire bathroom with trying to get to grips with it.
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Anonymous ( Group of work colleagues)
on November 8, 2008
City Hotel, London - Reviews & Ratings"We had a pleasant experience staying in this hotel, we would definitely recommend this hotel for you to stay" (107769370)
Nice and clean rooms and bathrooms, basic facilities needed are available, excellent view of Swiss Tower at 5th floor where our room was and most importanly, underground trains and other transports are easily accessible on location
Noise can be heard coming from the adjacent rooms.. Night staff (receptionists) were'nt that accomodating, they don't attend to their customers right away
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Anonymous ( Family with older children)
on October 30, 2008
great location near the tube. Room was nice and easily accessible. the hotel was clean. the buffet was fair.
there was no pen and paper, or a do not disturb sign, no washcloths. some rooms got more tv channels than others.
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Anonymous ( Solo business traveller)
on October 27, 2008
Close to venue, clean and tidy
Local vicinity was a little noisy.
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Anonymous ( Solo leisure traveller)
on October 27, 2008
City Hotel, London - Reviews & Ratings"I listed the cleanliness as, 'adequate' how ever it should be mentioned that the Hotel was being re-decorated during my stay." (107623945)
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Anonymous ( Mature couple)
on October 9, 2008
dripping water noise
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Peter ( Same sex couple)
from Le boulou , FR on October 6, 2008
City Hotel, London - Reviews & Ratings"handy location for Liverpool Street(and Stansted) and to get into and out of town. " (107343144)
price excellent via internet booking good size room for two
Booking registered in wrong name(somehow the guest name was used instead of mine) light not working in bathroom on Saturday morning(but OK when we went to bed Friday night) - forget to tell desk when checking out bar prices too high
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( Solo business traveller)
from Loanhead , GB on October 3, 2008
City Hotel, London - Reviews & Ratings"Pleasantly pleased with the hotel" (107702754)
Good value with friendly staff
Hotel still undergoing refurbishment
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Anonymous ( Young couple)
on October 1, 2008
City Hotel, London - Reviews & Ratings"Over all a nice pleasant hotel...." (107220443)
Clean, airy and comfortable room..
Sound proofing of windows was not very good, as we where woken early hours due to noise outside partying..
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( Solo business traveller)
from Leeds , GB on September 26, 2008
City Hotel, London - Reviews & Ratings"Excellent. Well recommended." (107225680)
Friendly and helpful staff. Nice airy room with everything you needed. Lovely hotel bar. Very close to the tube station.
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Yvonne ( Family with young children)
from Ballymore eustace , IE on September 25, 2008
City Hotel, London - Reviews & Ratings"the service at breakfast was very slow and the room itself was cold which made the food go cold before you got to eat it,i would only stay at the hotel again if this was rectified" (107131959)
the room was very nice the staff were pleasant everything was clean
having to pay extra for breakfast
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Anonymous ( Solo business traveller)
on September 25, 2008
City Hotel, London - Reviews & Ratings"Very pleasant and relaxing (in spite of my pending exam)." (107222394)
Very kind and professional staff at reception. Clean room. Very quiet room! I could not hear any other guests nor any noise from the street. Very comfortable shower.
Minor "incident": another guest had had an evening meal (about 33 BP) and accidentally written my room-number on the receipt. It was a bit embarrassing to convince the reception on the morning of my departure that it hadn't been me who had taken this meal..(obviously the signature wasn't mine). As I was in a hurry in the morning to leave the hotel (I had to take a national exam,)this was a bit inconvenient. I wonder how a confusion about the payment for a meal could be avoided: maybe by writing down the diner's name in full block letters as well as the roomnumber?
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Anonymous ( Mature couple)
on August 10, 2008
City Hotel, London - Reviews & Ratings"Good value for money, good location for London east end, would book again." (107114385)
good location, clean,large room, good decorative order, comfortable bed, tea&coffee making facilities, fridge, TV
Bar underneath room kept me awake one night.
1 of 1 people found this review helpful:
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Anonymous ( Family with older children)
on September 23, 2008
step was prompting responsibility when i have little problem.
INTERNET IS SOOOOOOOO BAD
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Anonymous ( Solo business traveller)
on August 9, 2008
City Hotel, London - Reviews & Ratings"It gave me a nights accommodation" (107269614)
None
Poor reception staff
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on September 22, 2008
City Hotel, London - Reviews & Ratings"Good." (107231463)
Staff were highly attentive. I specifically requested a double room with double bed for single use guaranteed. I was checked into a triple room with 3 single beds. As soon as I drew this to the attention of reception it was rectified and I changed rooms. I accidentally locked myself out of room and the porter arrived immediately with a key. Internet access at £5 for 24 hours is exceptional value by comparison with most hotels.
Neighbourhood not so great.
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Anonymous ( Solo leisure traveller)
on August 3, 2008
City Hotel, London - Reviews & Ratings"Apalling" (107254739)
Bath in bathroom
Dirty and in disrepair
1 of 1 people found this review helpful:
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Anonymous ( Other)
on September 19, 2008
City Hotel, London - Reviews & Ratings"good value, great location near all attractions, plenty of cuury houses!" (107106112)
great location on edge of brick lane, spitalfields etc, pretty central for all aspects of london. rooms very clean, breakfast staff very friendly. good value for london.
could do with refurbishing,club below was more like " The Bill" ie police intervention and very young underage drinking outside, kind of exciting but a bit too close for comfort.
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Annie ( Solo business traveller)
from Birmingham , GB on July 30, 2008
City Hotel, London - Reviews & Ratings"OK, " (107112362)
ROOM WAS EXTREMELY HOT, LACK OF FRESH AIR TV DIDNT HAVE SKY OR CABLE FACILITIES, NORMAL CHANNELS........NO GOOD CHECK IN SHOULD BE EARLIER (MIDDAY) AND NOT AFTER 2.00PM
1 of 1 people found this review helpful:
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Peter ( Mature couple)
from Amble , GB on September 13, 2008
City Hotel, London - Reviews & Ratings"Very Good base for the Tower St Pauls And city Without the more expensive City hotel Prices" (107228711)
Ideal location on edge of City of London Ideal for Tower Etc. Actually on Brick Lane so some of the most marvelous Indian sub continent restaraunts on doorstep.
Only minor fault that comes to mind is the bed covers marks possibly of rather dubious origin on cover in general no real bad points
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Anonymous ( Group of work colleagues)
on July 29, 2008
location was great
decor/comfort of room could be improved. check out was at 11am, should be 12pm
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on September 12, 2008
Size of room
Very noisy when I arrived on the Sunday night. I thought that I had booked a hotel next to a nightclub which turned out to be the hotel bar
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T ( Young couple)
from Aylesbury , GB on July 28, 2008
City Hotel, London - Reviews & Ratings"very pleased with the hotel and the staff, we will use you again." (107108339)
room was very clean and well presented.
you're brochure does not do you justice.
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on July 28, 2008
City Hotel, London - Reviews & Ratings"City hotel was one of the few hotels that had a room to accommodate 4 adults. It was also close to the Liverpool station for the Stansted express. Since we found other alternatives to airport transportation than the train (shuttle buses) I recommend others to find a hotel with nicer amenities. The room was 125 pounds a night ($250) and should have been a little nicer or at least not in need of repairs or repainting. " (108090626)
The 4 person room in City Hotel had huge water stains on the ceiling. Upon check-in, we asked for two room key cards and were told that they only issue 1 key card. With 4 adults this was inconvenient. The room TV was a 13" color tv and the tub in the bathroom had a huge crack in it where you could see inside it. The hot water was turned off for 1 day and the room fan was covered in dust like it hadn't been cleaned in years
1 of 1 people found this review helpful:
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Anthony ( Solo business traveller)
from Ivybridge , GB on July 12, 2008
City Hotel, London - Reviews & Ratings"V Satisfied" (97229032)
Very good value for money for LOndon. Excellent hotel in good location
2 of 2 people found this review helpful:
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Keryn ( Solo business traveller)
from Banbury , GB on September 11, 2008
City Hotel, London - Reviews & Ratings"Overall a fair stay and value for money that I paid. Staff were very polite and gave the impression of a classy hotel in their attitudes" (107295228)
Hotel looks lovely from outside and when you go inside. Bar available although did not use it - great if Female alone. Room had a bath
Room had a must smell, and TV was not particuarly great
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Anonymous ( Solo business traveller)
on July 18, 2008
City Hotel, London - Reviews & Ratings"Just about adequate" (108036710)
Near to where I was working.
The decor and carpets are very 'tired' and dated and require modernisation. No air con - very hot. Limited toiletries - sachets!
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on September 5, 2008
good positioning, friendly environment
short term-the work being done on the hotel mean facilities were closed
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Anonymous ( Solo business traveller)
on July 14, 2008
City Hotel, London - Reviews & Ratings"Pleasant and comfortable" (108058599)
Pleasant manner from staff. No noise or interruptions.
none really
1 of 1 people found this review helpful:
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( Solo leisure traveller)
from Bristol , GB on July 14, 2008
City Hotel, London - Reviews & Ratings"Very enjoyable" (108087212)
Surprisingly clean and comfortable (after seeing the location and front)with stylish rooms and friendly staff
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on September 4, 2008
very nice room with a sofa, bath clean and comfortable
lift didn't work to the 6th floor where my room was
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Anonymous ( Solo business traveller)
on July 12, 2008
City Hotel, London - Reviews & Ratings"OK" (108076117)
ROOM WELL MADE UP EVERY DAY, TRUSTWORTHY CHAMBER PERSON
EXPENSIVE CAR PARK
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on August 27, 2008
City Hotel, London - Reviews & Ratings"Good" (108006843)
Apart from the check-in service the staff were very good.
The check in was terrible. The rooms were not ready on time and once they were it was hard to retrieve luggage that had been stored due to lack of staff.
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Anonymous ( Group of work colleagues)
on July 10, 2008
The restaurant was not conducive to breakfast (unless maybe you're in your twenties). All black like a night club and with music videos on the big screen tv--that's not the atmosphere I want in the mornings.
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on July 10, 2008
City Hotel, London - Reviews & Ratings"Clean and comfortable. Conveniently situated for visiting London tourist attractions. " (97989070)
1 of 1 people found this review helpful:
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David ( Solo business traveller)
from Chipping norton , GB on August 26, 2008
City Hotel, London - Reviews & Ratings"adequate and convenient" (99407264)
Room was adequate and comfortable and good value for money
Some refurbishment and minor repairs seem necessary
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Dean ( Group of work colleagues)
from Norwich , GB on July 8, 2008
Breakfast was disgusting. Food from tins and cans / low quality meats. Extemely poor value for money.
1 of 1 people found this review helpful:
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Anonymous ( Family with young children)
on August 17, 2008
City Hotel, London - Reviews & Ratings"The room and facilities were clean and in working order....it is conveniently located close to Aldgate East Tube station, lots of restaurants nearby. Good value for money." (107225207)
Close to Tube station
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Michael ( Mature couple)
from Manchester , GB on July 7, 2008
City Hotel, London - Reviews & Ratings"Room was hot and noisy with windows open." (97930278)
Clean and excellent value for money.
1 of 1 people found this review helpful:
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Ingrid ( Solo leisure traveller)
from Copenhagen v , DK on August 13, 2008
City Hotel, London - Reviews & Ratings"extremely good value for money (special offer on line!)" (108053737)
90+
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Andy ( Other)
from Hornchurch , GB on July 6, 2008
City Hotel, London - Reviews & Ratings"Overall a little unorganised! Staff were polite and helpful though the second time round, considering the time of morning." (97360199)
We upgraded from a 3 person room (a double and a single bed) to a family room (3 beds) a couple of weeks before the stay. However when we got their the price was upgraded but not the room. Staff assured us by the time we got in that night that they would have us in a bigger room. When we arrived at 3:00am the only thing moved to another room (which was infact smaller) was 1 jacket. We then had to negotiate a bigger room at 3:30am after a long night. We finally got into a bigger room but spent the next morning looking for the jacket which was moved to a completely different room.
1 of 1 people found this review helpful:
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Anthony ( Solo business traveller)
from Cheltenham , GB on July 3, 2008
City Hotel, London - Reviews & Ratings"Excellent" (108088217)
very affordable, clean and convenient, I liked that fact it had a csr park
the rooms was a bit'tired' but no complaints really
1 of 1 people found this review helpful:
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David ( Mature couple)
from Plymouth , GB on July 2, 2008
get charged for 2 rooms when i only booked one. they were insistant that i still paid for second room and was not happy at all. WILL NOT BE STAYING THERE EVER AGAIN
1 of 1 people found this review helpful:
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Dave ( Young couple)
from Dublin , IE on June 30, 2008
City Hotel, London - Reviews & Ratings"won't be back." (108015694)
very noisy disco downstairs, assured it would not be heard in the room but proved not to be the case. poor decor in room and shabby appearance to reception and corridors.
1 of 1 people found this review helpful:
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Gerry ( Other)
from Co.dublin , IE on October 5, 2008
very pleasent hotel great staff great service
0 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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