Westland Hotel, London - Reviews & Ratings
154 Bayswater Road, London, W2 4HP
Westland Hotel, London
This friendly, family-run hotel is opposite Kensington Palace and near Hyde Park. 3 Tube stations are within easy walking distance. Some of the spaciou... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Mature couple)
on July 3, 2009
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Anonymous ( Young couple)
on June 30, 2009
Westland Hotel, London - Reviews & Ratings"Very good! The staff were extremely helpful and friendly." (107810911)
The hotel was a bit older so had some character and the staff were wonderfully helpful and friendly. It well situated.
London was unusually hot and the room was not air conditioned so we had all the windows open, which made it very noisy due to the traffic. It was not the best value but the price was a fair exchange for the location and service.
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Richard ( Mature couple)
from Sharjah , AE on September 29, 2008
Westland Hotel, London - Reviews & Ratings"Not a pleasant experience. We will not stay in your hotel again, nor recommend it to others." (107173389)
The gentleman who was on duty when we arrived was charming. The breakfast was excellent
Uncomfortable mattresses Hard, low quality pillows Staff ignored requests for new pillows, we were not allowed back in our rooms for 40 minutes on arrival back at hotel under the pretext that they were cleaning the room properly - we had not complained about the cleanliness, and there was no difference when we entered the room. Thereafter we had no hot water. We did not complain, as we had learned by then that any requests/complaints would be met with an insincere apology and no action.
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Stephen ( Mature couple)
from Villennes sur seine , FR on July 7, 2008
Staff were excellent
Would have preferred a double bed - not two singles.
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Mark ( Mature couple)
from Louveciennes , FR on April 30, 2008
Westland Hotel, London - Reviews & Ratings"confortable quiet efficient" (97499754)
near my daughters flat good in general
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on May 20, 2008
Westland Hotel, London - Reviews & Ratings"The hotel was very clean & the full english breakfast was superb. The staff were very friendly. Would certainly consider staying there again. There were four females in our party and we wanted to stay in one room. The family room was huge with a separate bed each." (97884638)
Very accessible to tube station. Central location. Good breakfast.
The only thing that was lacking was a hotel bar but this did not spoil our stay.
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Bruce ( Family with older children)
from Belfast , GB on February 29, 2008
Very handy to 2 tube stations; very helpful, pleasant reception staff; clean, good-sized rooms; quiet
Water pressure problem on the top-floor meant the shower wouldn't work. But we were able to use the bath.
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Jennifer ( Same sex couple)
from Leamington spa , GB on November 20, 2007
Westland Hotel, London - Reviews & Ratings"The staff made our stay really pleasant. It would have been convenient to be able to get a drink when returning to the Hotel after a day out, but this was not a great problem. Having the choice of two tube stations so close was a real bonus and allowed us to cover a wide area without too much trouble. It was really nice to have a room overlooking the park as well." (97403996)
Particularly the friendly helpful attitude of the staff but also the convenience of the hotels position.
Not exactly a dislike, but it is slightly old fashioned.
1 of 1 people found this review helpful:
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Richard ( Mature couple)
from Truro , GB on December 12, 2007
Westland Hotel, London - Reviews & Ratings"Excellent breakfast. Helpful, friendly staff." (97656493)
Spacious, quiet room, comfortable bed.
Bathroom a bit tired; Wash basin plug mechanism broken; no tumblers for drinks in the room; room could have done with a better hoover (hairs and bits of fluff)
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Anonymous ( Solo leisure traveller)
on December 11, 2007
Westland Hotel, London - Reviews & Ratings"I greatly recommend this Hotel . Very cosy and British style" (97581214)
Nice staff
Quality of bed (mattress) . Noisy room due to fan Unit next door
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Patricia ( Group of work colleagues)
from Roquefort les pins , FR on December 11, 2007
Westland Hotel, London - Reviews & Ratings"Hotel near tube and near restaurants. Very conviniant for traveling in London and to have dinner without walking too much." (97861275)
The breakfast room is not available before 8:00. Because of business trip we had to leave earlier and a breakfast was served but not will all available dishes : only coffee and toast !
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Anonymous ( Mature couple)
on November 28, 2007
Westland Hotel, London - Reviews & Ratings"Was disapponited that the hotel did not offer a bar or restaurant facilities although breakfast was provided." (97614621)
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Anonymous ( Mature couple)
on November 27, 2007
Overall a good stay. Appreciated the double windows! No noise from the street, and also good against the cold November nights!
No dislikes. (Except some people next door who did not understand hotel etiquette: no very load discussions, no knocking on doors late at night...)
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Anonymous ( Mature couple)
on November 18, 2007
Westland Hotel, London - Reviews & Ratings"I felt the room was somewhat overpriced considering it was classed as deluxe." (97038986)
Comfortable beds, quiet bedroom, good breakfast, friendly staff.
Grubby light shades and bathroom net curtain.
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Janine ( Mature couple)
from Whitby , GB on November 6, 2007
central to London and tube stations
overall very good, but decor a bit dated giving a drab apperance
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Gerard ( Family with young children)
from Waterloo , BE on November 6, 2007
Westland Hotel, London - Reviews & Ratings"the staff were very helpful,parking secure,easy access to all the sites and transportation,good english breakfast" (97480310)
we are a family of 5 2 adults 3 kids under 11 this hotel offers a family room that accomodates 5
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Hilary ( Group of work colleagues)
from Ledbury , GB on November 3, 2007
Westland Hotel, London - Reviews & Ratings"This hotel was excellent value for money. The staff were delightful and very helpful. Would use it again." (97342735)
Very good value
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Anonymous ( Mature couple)
on November 1, 2007
Westland Hotel, London - Reviews & Ratings"When making the booking I was not aware that the hotel was opposite Kensington Palace and Gardens, which was, of course, a bonus. It is ideally situated for the Albert Hall." (97695571)
Very comfortable and clean. Hotel well situated.
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Anonymous ( Family with young children)
on October 30, 2007
the room was very nice and clean there were five of us in the room 2 adults and 3 children the staff were attentive and helpful. there was a tube station 5 mins down the road which made everything easy to get to.
the hot water was not very hot around 5pm after that and the following morning it was very hot
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Walburga ( Family with older children)
from Zuelpich , DE on October 7, 2007
Westland Hotel, London - Reviews & Ratings"The Westland Hotel is a great and lovely place to stay in London. Typically british character of the house, rooms and sourrounding right opposite Kensington Park. It" (97549657)
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Anonymous ( Other)
on July 17, 2007
location, friendliness and helpfulness of staff
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Thomas ( Young couple)
from Castleisland , IE on June 17, 2007
Westland Hotel, London - Reviews & Ratings"We intend to go back with our children. Nice hotel, great location, relaxed friendly athmosphere, quality breakfast. Perfect for city tour, subway and bus. Park and childrens playground 2 minutes away." (99994879)
great location, friendly staff,clean accomodation, good food.
NOISE OF TRAFFIC
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John ( Solo business traveller)
from Leeds , GB on June 9, 2007
Westland Hotel, London - Reviews & Ratings"Good breakfast" (99177346)
Room size
No air conditioning
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Terry ( Mature couple)
from Swansea , GB on May 30, 2007
Westland Hotel, London - Reviews & Ratings"The hotel was easy to find, parking very close. rooms clean with friendly staff, great breakfast. Close to all transport links." (99636410)
good location, great breakfast, friendly staff.
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Anonymous ( Mature couple)
on May 27, 2007
Westland Hotel, London - Reviews & Ratings"Ok but would have been better with air conditioning in the room." (99491992)
Friendly and helpful staff
No air conditioning which means the rooms are too hot at night. Also customers need to be advised that the hotel is within the congestion charge area.
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Margaret ( Mature couple)
from Hove , GB on May 24, 2007
Westland Hotel, London - Reviews & Ratings"Very conveniently situated hotel, near tube stations and buses. Hyde Park across the road. Made to feel very welcome and excellent breakfast included in price. Would use this hotel again." (99413384)
The room was huge and very comfortable and quiet. The jacuzzi bath was lovely!!
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Anonymous ( Solo business traveller)
on May 3, 2007
Hotel location and price. Good sized room and suited my needs.
Would prefer breakfast to be served earlier.
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Richard ( Mature couple)
from Ilfracombe , GB on April 26, 2007
Westland Hotel, London - Reviews & Ratings"It would have been nice if the staff at breakfast could have said good morning. They were both very surly. Pleasant foyer to the hotel, room adequate. A full astray was removed as soon as we asked one of the cleaners. Overall OK." (99721901)
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Patrick ( Mature couple)
from Lincoln , United Kingdom;GB on January 25, 2007
Good atmosphere, helpful staff, and good view from the room over the park
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Karen ( Group of adult friends)
from Apo , United States;US on December 15, 2006
Westland Hotel, London - Reviews & Ratings"Hotel room was clean and spacious and the staff was very helpful and accessible. Even though it's on a main street, it's pretty quiet. It's very near tube and bus stops, so transport is easy. We liked it a lot." (99537942)
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Anonymous ( Mature couple)
on December 13, 2006
Westland Hotel, London - Reviews & Ratings"I would recommend this hotel for its location and excellent value for money." (99221811)
Clean and neat rooms and overall a lovely looking hotel. Very comfortable beds,excellent breakfast and very friendly staff
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Anonymous ( Solo business traveller)
on December 9, 2006
Westland Hotel, London - Reviews & Ratings"This is a very nice hotel for the money. Very well managed, nice bathrooms, and clean. I travel a lot and am very picky. I had no issues with the quality and cleanliness of the room, the comfort of the beds, or the hotel in general. I would stay there again no problem. I just wish they had internet service this was the only thing missing!" (99539603)
Nice area, decent room and facilities
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Patrick ( Other)
from Tralee , Ireland;IE on November 30, 2006
Conveniently located near business centre of London and near tube
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Linda ( Group of adult friends)
from Everett , United States;US on November 25, 2006
The hotel was charming and our room very large and well equipped. The staff was very pleasant and accomodating.
I was disappointed in the breakfast. Toast, juice and coffee was included but was not very substantial. A bowl of porridge or cereal in addition would have been nice.
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Anonymous ( Family with older children)
on November 7, 2006
Excellent clean and breakfast very good. Staff lovely unlike most london hotels i HAVE STAYED IN - WILL BE BACK.
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Lesley ( Mature couple)
from Darlington , United Kingdom;GB on October 25, 2006
Westland Hotel, London - Reviews & Ratings"Hotel description gave the impression that there was a pull - in area to stop before parking. In fact you have to stop on a very busy road -difficult with 2 people, impossible with 1. Staff were willing to help carry in luggage however which was very helpful.Parking is some distance from the main hotel entrance and rather precarious - they scraped someones car while moving it out to get ours out.Having said that the hotel was very good value and very conveniently placed." (3305520812)
Friendliness and efficiency of staff - particularly the breakfast waitress who was delightful.
Bed was very hard and uncomfortable
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Anonymous ( Solo business traveller)
on August 15, 2006
Good Location,near to Central Line. Friendly staff. Freshly cooked breakfast...Quiet...Good bedroom and bathroom..
Some smells of smoke in room from previous occupiers!
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Michael ( Family with young children)
from Vilseck , Germany;DE on July 28, 2006
Westland Hotel, London - Reviews & Ratings"Nothing more to add." (3305031082)
Great location. Directly located across the street from Hyde Park and only a two minute walk from the Queensway Tube Station and four minute walk from the Bayswater Train Station. Several nice restaurants and pubs within a five minute walk. The breakfast that is included with the room is excellent.
Lack of air conditioning. Even with the fans that are available on request, the rooms during the Summer months are quite uncomfortable.
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Anonymous ( Solo business traveller)
on July 8, 2006
Excellent location,handy for tube.Quiet,and room was cool.Breakfast is freshly cooked,and very good.
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Anonymous ( Solo business traveller)
on July 7, 2006
Very good location,very helpful and friendly staff,quiet bedroom and no noise.
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Anonymous ( Solo business traveller)
on July 3, 2006
Great Location if you need to be in or around the west end.
The Staff are limited. They try hard but just don't have the tools. Breakfast is from 8am onwards, so if your a business traveler book your meal in advance.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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