The Best Western Phoenix Hotel, London - Reviews & Ratings
1-8 Kensington Garden Square, London, W2 4BH
The Best Western Phoenix Hotel, London
Set in the peaceful Kensington Gardens Square, this 19th-century residence is located in the heart of bustling Bayswater, where it combines elegant historic fea... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Dunstan ( Mature couple)
from St paul's bay , MT on October 30, 2007
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Anonymous ( Young couple)
on October 18, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"Hotel was efficiently run , room generally comfortable , staff were very obliging and pleasant . Location was great - parking absolute nightmare - We were'nt told about having to pay for english breakfast-tut tut ." (99897972)
Room well furnished , comfortable bed , good bathroom, nice views over gardens
No heating mid october - noise between floors was annoying above us we had London's answer to Nelly the elephant pacing the room for an hour - found it difficult to sleep because of this
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Nadia ( Same sex couple)
from Zetzwil , Switzerland;CH on September 7, 2006
close to public transportation (Bayswater tube station and bus stop but not on main road, therefore not too much traffic. clean, midsized room. friendly staff.
the two power plugs in the room did not work. little storage room for towels and belongings in bathroom.
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Anonymous ( Mature couple)
on June 5, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"Overall, we felt that this was very good value, considering the cost of hotels in London. It was comfortable, clean and quiet. Even though it was come distance from Heathrow, we had no trouble getting there on the underground so it proved to be a good choice for an overnight transit stay. There were lots of reasonably-priced restaurants in the area. Using public transportation we were able to spend a couple of hours sight-seeing in the Buckingham Palace area in the morning before boarding our afternoon flight." (3304184861)
We loved the location. The hotel was quiet and clean. The bath towels were fabulous. We were pleasantly surprised by the breakfast.
We had trouble finding the hotel when we came out of the Bayswater Underground station. Granted, we were jet-lagged and had been up for 36 hours so we weren't thinking very clearly. The directions should clearly state that you go left from the Bayswater Station and then turn left at the traffic lights.
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Brian ( Solo leisure traveller)
from Scarborough , United kingdom;GB on May 24, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"Overall good hotel, well located with ease of access to the tube network. Friendly staff & plentiful supplies of food available at breakfast." (3304431679)
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Anonymous ( Young couple)
on May 3, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"Good Area, Clean Rooms, quite small but cosy. Easy to get to from Tube. Staff helpful enough. On the downside: No Vending machines in hotel, so you have to drink tap water unless the bar is open. Very noisey floor boards, the people above were walking about til 2 in the morning and it was enought to keep me awake, saying that the building is from the Victorian era. Would stay again with ear plugs in case of above problem, but I'm sure it was a one off. Would recommend - just because of cost, nice clean compact rooms, and location. However would like to also add, no air con, and even in April we had to have the windows open full, which still did not cool the room that much, maybe not one for the summer months?" (3304599445)
Good Area, Clean Rooms, quite small but cosy. Easy to get to from Tube
No Vending machines in hotel, so you have to drink tap water unless the bar is open. Very noisey floor boards, the people above were walking about til 2 in the morning and it was enought to keep me awake, saying that the building is from the Victorian era.
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Anonymous ( Solo business traveller)
on April 8, 2006
excellent value
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Anonymous ( Solo leisure traveller)
on March 29, 2006
Location was close to transit
Staff were never speaking english
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Anonymous ( Group of adult friends)
on March 17, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"Crowded room, but clean and adequate for those just needing to shower, sleep and eat breakfast. I would stay again." (3304169859)
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Tom ( Solo business traveller)
from Darlington , United Kingdom;GB on February 11, 2006
Nice reception and clean rooms. A bit old fashioned rooms. Could do with a bit of jazzing up!
Just the look and feel of the rooms dont really appeal to me.
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Petur ( Solo business traveller)
from Akureyri , Iceland;IS on February 9, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"I bougth a cheep accomodation and therefor did not have great expectation but the quality of the accomodation exceeded my expectation." (3304188181)
Compared to the price the hotel is a very good choise.
Better facilities to use lap-top and internet in the rooms.
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Anonymous ( Solo business traveller)
on January 31, 2006
The Best Western Phoenix Hotel, London - Reviews & Ratings"The location is excellent. Very safe for a woman traveller. The rooms are in good decorative order. It is clean and warm (I stayed on a cold day). Staff were pleasant but not intrusive. It is very good value for money. Breakfast was nice with not just Full English Breakfast but also arrange of other cooked options at lower prices. Absence of arestaurant for dinner was not a problem as a huge range of restaurants are available very near by." (3304159965)
good value for money. Pleasantly furnished. very convenient location. friendly staff.
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Anonymous ( Solo business traveller)
on December 15, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"I could not park outside the hotel. NCP is quite good value and only up the road on queensway. If I stay again I will probably journey by train. Good Hotel good location and value for money." (3304029015)
Clean spacious
Tea coffee in the room
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Anonymous ( Solo business traveller)
on November 4, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"Rooms and bathrooms to small, but good standard in the bathroom. The room had no shair for sitting down and watching television. The bed was to small and hard for my back. The room had no mechanical ventilation system only window to open." (2875629)
Good breakfast area, but no smiling servants.
The rooms are all to small.
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Andrew ( Group of adult friends)
from Glasgow , United Kingdom;GB on September 7, 2005
Excellent location with good transport links and within walking distance of all major tourist attractions.
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Anonymous ( Solo leisure traveller)
on September 4, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"I had stayed at this hotel before, so I knew I liked it. Generally, it was very good. It's not easy to find a great hotel in London that's also affordable. I would definitely recommend it." (2656618)
The room itself is great: clean and has everything you'll need, the bathroom is very nice and up-to-date, breakfast is good (lots to choose from) and the hotel location is fabulous: close to shopping mall and tube station
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Anonymous ( Group of adult friends)
on August 25, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"There are very steep stairs and no lift." (2510763)
The interior design is beautiful.
We did not have hot water for 1 day and the owner did not adjust the bill for our inconvience.
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Anonymous ( Other)
on August 14, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"My stay in the hotel was very comfortable. I liked the location. I have no further comments to make." (2516393)
The Room/breakfast
A refridgerator in the room
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Anonymous ( Solo business traveller)
on June 18, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"faded appearance inside and out. badly needs updating" (2405607)
convenient to underground/restaurants
breakfast, poor quality food ,watered down orange, limited breakfast on offer . unclear as to extra cost for english breakfast
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Ac ( Mature couple)
from Solna , Sweden;SE on June 9, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"We liked the neighbourhood, the accessability, and the mix of guests at the hotel best. The room and the breakfast was good but the reception staff seemed to be struggling to keep everything together." (2087682)
An good hotell and breakfast in an excellent environment
A littel more of a host in the reception
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John ( Group of adult friends)
from Brockenhurst , United Kingdom on June 7, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"Nice hotel, good position with a good standard of decor and cleaniness" (2233679)
Clean with good decor
The bar could open on time
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Jean ( Solo business traveller)
from Westow , United Kingdom on May 3, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"I really enjoyed the neighbourhood. Interesting restaurants of all kinds including Moroccon, Russian, Japanese, French and only a short walk from Kensington Park, but away from the crowds on a side street. I would definitely stay again." (1969615)
Room was newly renovated and pleasant with a view over a small park.
Many rooms along the hallway were under renovation which wasn't too bad, but smelled of paint. Slightly noisy at night, but that's London.
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Francis ( Solo business traveller)
from Morecambe , United Kingdom on January 30, 2005
The Best Western Phoenix Hotel, London - Reviews & Ratings"I would have liked the opportunity to have had a bar snack or meal in the evenings at the Hotel." (1794629)
Bed comfortable, room attended to each day.
Single room small, shower and shower doors need attention
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Anonymous ( Solo leisure traveller)
on December 7, 2004
The Best Western Phoenix Hotel, London - Reviews & Ratings"Rooms well appointed , helpful staff, excellent value for money and above all wonderful location near to tube entrance , Whiteley's mall with great shopping and cafes and movie theatre complex." (1665832)
Location , nice decor, service excellent and maid service thorough, cheaper than surrounding B & B's for what you get.
My mattress was very hard and uncomfortable and the eiderdown was very heavy ; if you stripped it off you froze with just one thin blanket.
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Pauline ( Group of adult friends)
from Flushing, falmouth , United Kingdom on December 5, 2004
The Best Western Phoenix Hotel, London - Reviews & Ratings"Stayed before at this hotel and as before hotel and staff normally great but had a small fire on Thursday morning with no continuous alarm, we were eating breakfast only to have the fireman checking the hotel clear us out of the dining room - as it was a major electrical fault in a store room this may have been why but l would have expected a battery backup on the fire alarm. the staff did do their best after to help everyone and also feed people in reception." (1134718)
Good hotel central or easy to get from and venues visiting
Not sure the fire alarms / procedures up to standard
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Anonymous ( Mature couple)
on November 21, 2004
The Best Western Phoenix Hotel, London - Reviews & Ratings"We chose this hotel as it was within our budget for a midweek two night stay; it was a Best Western so we expected a good standard of accomodation even though it was reasonable in price compared to other hotels examined on the web. The good clean accomodation and friendly staff did not disappoint and we will stay there again." (1677106)
Good value for money,convenient to tube station, friendly staff, sociable bar,some customers regulars.
None.
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Udo ( Mature couple)
from Berlin , Germany;DE on May 18, 2005
Ruhige Lage
wenig freundliches Personal an der Rezeption
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Anonymous ( Group of adult friends)
on May 10, 2005
Nahe Anbindung an U-Bahn Station
Frühstücksraum zu klein,langes Warten auf den Aufzug,Fenster undicht.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"perhaps we had an advantage of knowing the area from previous visits and so we had no surprises. The underground network is very handy,though not ideal to travel from/to Heathrow. Taxi is best option which we took for our return trip. Queensway itself may not be the most cordial of high streets yet had all comforts from pharmacy to late opening tesco for our late nite bite and other needs." (99755655)
reliability, no queues for breakfast, adequate breakfast to start off a new day, staff all knowing what to do and having practical answers to all querries, good feeling when returning from a long london day, all facilities working effectively even if without frills. Our best hotel experience in 25 years of annual visits to the capital
not much really, poor TV channel choice perhaps and need to organise space well as the room is comfortable for only one large piece of luggage, but nothing compared with some rooms in other hotels we experienced in the past.