Best Western Lodge Hotel, London - Reviews & Ratings
52-54 Upper Richmond Road, London, SW15 2RN
Best Western Lodge Hotel, London
With free guest parking, Putney's leading hotel is 1 minute's walk from East Putney Tube Station and 10 minutes' walk from Putney's mainline train station and t... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Hugh ( Mature couple)
from Alhaurin el grande , ES on April 16, 2009
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Anonymous ( Group of work colleagues)
on January 21, 2009
the hotel is located near tube station..it only takes about 3-5 mins to walk, that's quite good.
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Anonymous ( Young couple)
on October 20, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Worse than poor." (107761217)
There were none!
Room was horriffic - bed comprised two singels pushed together, of different heights and firmness. Staff knocked on the door in the morning almost an hour before check-out. The entire stay was faceless and below par. The room was far too expensive for what was delivered.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on September 19, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Overall acceptable. The stairs were a bit tired but the room was fine and comfortable. " (107266782)
Breakfast was excellent
The shower was painfully feeble and there seemed to be no way to get the cold water going so after putting hot in the bath we had to fill up the cold from the basin using a waste basket. We were pleased though that when we mentioned this in the morning the breakfast charge was waived.
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Susan ( Other)
from Ross-on-wye, herefordshire , GB on September 15, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Adequate - but not pleasant - to be honest it was a business trip but you would not wish to stay for any longer than you had to. I had stayed there last year because it was convenient to the conference I attended but I would not choose to and did not enjoy the stay" (107180801)
Room looked modern, clean and the fittings were smart and in good condition.
Mattresses on what appear to be new beds were poor and old - most uncomfortable. Pillows were like old puddings - not good. The shower was VERY VERY poor - VERY weak and on the second morning only produced very tepid water. The strem was SO slow it would have been impossible to fill a bath in an hour. I did report this to reception when I checked out and was told that it would be fixed for the next person - not much good to me. It really was inadequate and the screen of the shower was static half way down the bath which meant that you could not reach the taps and plug hole anyway.
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Philip ( Mature couple)
from Cardiff , GB on August 26, 2008
Convenient location for the wedding we attended, otherwise we would have checked out. Breakfast and restaurant service. Car parking available
Given appalling room on arrival - erroneously termed 'executive'. Insisted on room change: left us to explore the hotel ourselves and choose a better room from a most restrictive choice of 2 and then move our luggage ourselves with no help. No manager available to help or apologise. Second room, while clean and modern was incredibly tiny, eg shower room door could only half open to the bed, hardly any room to stand and had to move chair to open wardrobe. Room was overlooked by others a matter of feet away. A disgrace. An awful experience irrespective of the cost and being in London etc
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Stephen ( Group of adult friends)
from Warrington , GB on July 28, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"It was an ok stay but not comfortable in the room" (107111819)
Clean & friendly
No air conditioning - very warm day when we stayed and the corridor outside was extremely warm which made it worse. The bathroom had an angled roof and so it was not possible to use the shower as a shower as it was impossible to stand up in.
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Martin ( Solo business traveller)
from Awliscombe , GB on November 9, 2008
Good breakfast. Smart clean room
0 of 1 people found this review helpful:
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Derek ( Mature couple)
from Northampton , GB on July 14, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Just OK Probably look around for a more competative deal next time, somewhere where there is a on site restaurant !!!" (97908923)
Flexable check in, Clean room,car parking a big plus.
Could hear others talking and television (into early hours)from ajacent rooms, Bar meals could be better, one curry was hardly edible. Over charged for breakfast, did not realise until we had left.
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Carol ( Group of adult friends)
from Manchester , GB on July 9, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"reasonable to fair" (97338781)
rooms adequate. bathroom basic.
phoned for directions as i was lost. response very poor no help whatsoever.
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Jackie ( Family with young children)
from Maidencombe , GB on February 25, 2008
the room smelt of cigarette smoke
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Anonymous ( Other)
on January 24, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Very impressed by everything. Nice and relaxing" (97247802)
friendly staff and very clean
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on January 23, 2008
very clean
central heating did not work, very cold in the room
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on February 6, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Good location, quiet hotel, large rooms and very clean" (97149516)
Large triple room
Shower not the best
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Armando ( Solo leisure traveller)
from Fort worth , US on February 5, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"See other comments here." (97287405)
Nice size room. Good location. Good value. Had iron/board in room.
Bathing was a trying experience. No shower. Tub had a handheld shower wand, but the tub is located in an alcove with a sloping roof such that you cannont stand. So, have to squat or sit in a small tub to shower. Was hard on my 40 yr old body, so I can see it being really difficult for older or infirm folks and just plain uncomfortable for everyone.
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Margarete ( Young couple)
from London , GB on January 1, 2008
Shower was too low in height. You had to sit in the shower instead of standing.
1 of 1 people found this review helpful:
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Ashley ( Family with older children)
from Chicago , US on December 28, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"Convenient location; good breakfast." (97771507)
Friendly staff, good food, clean facilities
No elevator for heavy bags
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 27, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"My PA does all my hotel bookings and she knows what sort of accommodation I enjoy being at. The hotel was in a good location for my business trip and staying in London the parking was also a convienance." (97848802)
It was close to the venue I was attending and their was parking
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on February 9, 2008
Best Western Lodge Hotel, London - Reviews & Ratings"Ideal placed hotel for Twickenham Rugby ground, close to Underground and overland train facilities. Easy access into central London. Good variety of restaurants in locality." (97694433)
The room was clean and well presented. The temperature of the room was appropriate and could be managed to suit tastes. Bathroom facilities were excellent, providing a high quality shower and bath. Although next to a main road, there was no disturbance from outside.
Poor storage -limited wardrobe space for hanging garments.
2 of 3 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 12, 2007
Location close to Airport and final destination
Nothing, only that staff could be more experienced and faster
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 10, 2007
Clean, modern and orderly.
No bath, no evening meal available and a bit noisy (other guests).
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on October 17, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"the receptionists were very hard faced and never smiled or made any friendly comments the waiting staff were nice a shortage of tea coffee available for breakfast one small cup and then you had to ask for more why not permanently keep offering it or better still give a pot to each person windows didnt seem very secure on ground floor broken chains" (97579669)
good room for a 3 star big quiet room
ground floor no bar no fridge noisy hotel workers in nearby room shouting talking loud
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on November 5, 2007
It was very clean. It was an easy walk to the tube. The internet service in the lobby was always accessible.
We are fairly tall people and couldn't fit in the shower in an upstairs room but they graciously switched us to a downstairs room which was much, much better. We had alot of trouble regulating the water temperature - it was either extremely hot or cold, but we would always eventually get it figured out.
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Anonymous ( Family with older children)
on September 27, 2007
comfortable room, good bathroom
no bedside lamp - I like to read before going to sleep
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on October 22, 2007
nice pretty hotel and room. Staff pleasant
The lighting was not very good
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Raymond ( Mature couple)
from Walmer, deal, kent , GB on September 27, 2007
Nice presented, clean room. Courteous, helpful staff.
Not impressed by large horse chestnut tree in front of hotel. I know it was one of those things but a large conker decided to land on my forehead as I was leaving the premises on Friday morning, which left a bruise. We were a little disappointed that when visiting the bar area, which was completely empty, and enquired if the tv channel could be changed to watch the sport we were told we had missed the match, which we hadn't so returned to watch the match on our small tv screen.
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Anonymous ( Mature couple)
on July 18, 2007
It was convenient for the event that we were attending. The room was comfortable and the beds were comfortable.
It was very hot and we had to have the windows open which meant that we could hear the planes to or from Heathrow. The shower was very volatile i.e. it went cold and then very hot.
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Paul ( Solo business traveller)
from Dublin , IE on June 6, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"I think guests should be informed if they are in a room above a party room and be accomodated in another room that would not be as noisy. I had been at a course and doing an examination and could have done with things being a little quiter." (99689797)
It is conviently located near the transport system. It was clean and functional
My room #20 was directly above a party room and there was a noisy party on ONE night and it was impossible to sleep until the party ended. The room was warm as the weather was warm and the bedclothes were inapporpiate for the weather, for me anyway
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Anonymous ( Young couple)
on April 20, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"This booking was made primarily due to its location for an appointment that we were due to attend on Monday 16th. Therefore on this occassion, no further information was required." (99153955)
The decor and cleanliness of the room. The very well kept gardens. We also the liked the art work on the walls connecting the two buildings. Parking facilities good.
TV very small and had a poor picture.
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Robert ( Solo leisure traveller)
from Worcester , GB on April 14, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"I'd stayed in the hotel twice before, and so knew what to expect. I recommend the Oxford room to anyone!" (99749877)
Super room (suite), and all staff were efficient and friendly. Breakfast was first-class. It's withing easy walking distance of tube.
One minor irritation: the basin tap had very low pressure and I couldn't get the water completely cold, and the shower temperature seemed to oscillate between too hot and too cold.
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Richard ( Group of adult friends)
from Rotterdam , Netherlands;NL on April 8, 2007
easy going, correct service, well located for our event
some of our rooms & bathrooms were really tiny, some were fine.
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Anonymous ( Young couple)
on February 27, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"Very good three star hotel, we would use it again if in SW1 area." (99854669)
Smart clean room.
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Anonymous ( Mature couple)
on February 16, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"The hotel was basic but the staff were helpful and friendly." (99140345)
We were moved to a second room after the first developed a leak and also had faulty heating, the second room was much better.
Heating controls faulty, shower cabinet mouldy, noise from other rooms was disruptive.
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Anonymous ( Solo leisure traveller)
on February 14, 2007
Location, staff were efficient and friendly
Room was clean but fairly basic
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Anonymous ( Young couple)
on February 1, 2007
Best Western Lodge Hotel, London - Reviews & Ratings"A real shame about the showers - otherwise a good stay. Also, it would have been nice if the hotel bar was open a little longer." (99288935)
Interesting room, comfortable bed.
Showers were stuck at extremely hot, and unusable. Unfortunately we didn't discover this until the morning, and it was too late to change rooms.
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Anonymous ( Young couple)
on December 13, 2006
Best Western Lodge Hotel, London - Reviews & Ratings"Overall we were disappointed with the quality of this hotel. I have stayed in many hotels and even B&B's around the world and I have to say that this was one of the worst." (99802526)
It was close to the tube and train stations.
We booked an executive double room but the room was tiny. Mu husband is over 6ft tall and he could hardly fit into the shower as it as so small.
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Lone marie ( Family with older children)
from Prestbury , UNITED KINGDOM;GB on November 27, 2006
Best Western Lodge Hotel, London - Reviews & Ratings"THE POSITION OF THIS HOTEL WAS SUPERB FOR TRAVEL, AS I ARRIVED FROM PADDINGTON TO MEET MY DAUGHTER WHO FLEW IN FROM ROME AND VISIT MY SON WHO LIVES IN PUTNEY CLOSE TO THE HOTEL. WE ALL HAD WALKING ACCESS TO EACH OTHER TO BE ABLE TO MEET UP IN A FAVOURITE FRENCH RESTAURANT AND CONTINUE OUR JOURNEYS VIA THE STATION WHICH WAS ALSO WITHIN WALKING DISTANCE. THE HOTEL WAS EXTREMELY COSY AND FRIENDLY AND FANTASTICALLY HAD INTERNET ACCESS TOO." (99972539)
THE WARM WELCOME AND ATTENTION TO MYSELF AND MY DAUGHTER.
NO PROBLEMS EXPERIENCED.
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Anonymous ( Solo business traveller)
on November 25, 2006
Clean and warm
Room keys a bit awkward
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Martin ( Group of work colleagues)
from Wolverhampton , United Kingdom;GB on October 29, 2006
Best Western Lodge Hotel, London - Reviews & Ratings"While car-parking is a bonus in London, complete lack of lighting leaves you feeling vulnerable at night. Public areas very nicely done, but the two rooms I had were truly shabby by comparison. Hats off to the architect who managed to fit a toilet, sink and shower inside a closet in the cramped twin room I had. Breakfast was adequate but service was poor. Only it's location saves this hotel." (99668004)
Car-parking is always a bonus in London
Shabby roooms in contrast with high quality reception and public areas. No lighting at all in car park raised security concerns
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Phillip ( Mature couple)
from Sheffield , United Kingdom;GB on September 12, 2006
friendliness of staff
room too small,bathroom tacky,hotel too hot passed reception,breakfast not presented very well.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"When i booked the hotel i was told by you that the bill for my room would be 601 gbp the final bill for my room was 129 per night a total of 645 gbp should i get a rebate" (107684127)
The staff were very nice and very helpfull
As i am in my 66th year and i was on the top floor and there was no lift i would not use the hotel again