Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings
43 Hide Hill, Berwick Upon Tweed, TD15 1EJ
Kings Arms Hotel, Berwick Upon Tweed
Featuring a blend of 18th century architecture and modern facilities, our hotel is centrally situated in the town, within the medieval walls and a short walk fr... more
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Rooms from £89
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 6/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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David ( Solo business traveller)
from Gillingham , GB on November 14, 2008
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Anonymous ( Young couple)
on May 8, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"For what it was, I felt the room was overpriced. For £130 +, I expect a pretty decent bed and sadly as a result I was awake most of the night, I can excuse a soft bed but not one that feels as though it has a hole in the middle. Also, I was in room 8 which was lovely and clean but facing the front onto a very noisy high street. For the price I paid I would expect to be in a quieter room or for it to have double glazing to minimize noise pollution. If none of these are possible, I would have liked to have been told the location of the room. The staff initially weren't that friendly at reception and I found myself being exceptionally nice in an attempt to bring the best out in them because I didn't want any bad vibes to spoil my special weekend with my partner, they were hard work. In addition there was miscommunication. We were told on the evening we could have a full engslish breakfast brought to our room the following morning and that we could order it in the morning. When we went to order in the morning we were told the girl on reception was new that we couldn't in fact do this, only a continental could be brought to our room. For £139 a night this seems a little lazy. It was again the same inpolite almost smug manner in which we were greeted with, that we were delivered this news. Edward on the other hand was excellent and a credit to the hotel. His pleasant manner redeemed the place. I wouldn't recommend the hotel as it is over-priced and too inflexible as when I pay the price I paid I expect to be able to have breakfast in bed and genuine courtesy as your hotel prices are on par with the Malmaison and the Hilton. I suspect complaicency is setting in as staff may not feel there is much competiton, but this could explain why your hotel was the only one I could get a room in over the Bank Holiday. This speaks volumes. Little things like the Newspaper being delivered. This was dropped with a thud on the floor so loud it woke my partner up and he thought something had happened, it was on the other side of the door. It just wasn't good enough. I really couldn't justify staying there again for that kind of money. It is a shame as I was hoping for a slightly higher standard from the staff. All in all we a had a lovely time as I didn't let the niggly things bother me but if you are really after a truthfull review then this is the way I saw it. I work in the media and have presented a number of travel programs and I would say you are asking first rate prices for a second rate service. The staff were friendly enough when we left but it just seemed too much like hard work to begin with to make me want to return, In these competative times, I would have thought they could have made a bit more of an effort." (97893037)
The accommodation was very clean. I really liked the cleanliness of the bathroom and the shower and bath facilities were excellent. The carpet looked new and I was pleased the standard of general hygene throughout the hotel
The worse thing about the accommodation was the bed. It was like lying in a bowl. Both my partner and myself had serious backache the next day and we are both fit and in our 30's. The bed dipped so badly in the middle it was actually pretty dificult to get out of it.
4 of 4 people found this review helpful:
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Anonymous ( Mature couple)
on October 30, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Served its purpose with central location, but we feel it is very overpriced." (107829206)
Good central position, although no hotel parking, parking was not a problem at weekend. Lovely Breakfast
Overpriced. No biscuits.
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Colin james ( Mature couple)
from Nr pontefract , GB on October 7, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"we found the staff at the hotel very pleasant and helpful, and the food was very good.An ideal position too and not too hard to get to the tourist places of interest, we will certainly visit again." (107893222)
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Anonymous ( Solo business traveller)
on September 29, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Initially good but very expensive for the standard of facilities (Premier Inns offer similar or better rooms & breakfasts for almost half the price)and poor family facilities (ditto Premier Inns, etc). You need to get the loud music sorted out if you want to get repeat business." (107274865)
Room for first five nights of stay; breakfasts; helpful friendly staff.
Family room for final night of stay - poor cleanliness, old equipment/facilities, annoying layout of doors; loud music from pub next door on Thursday/Friday until very late
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Anonymous ( Solo leisure traveller)
on September 23, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Positive " (107299870)
Friendly & Comfortable room and staff Good Location to explore Berwick & surrounding area
No Shower - just bath. Very noisy on Saturday evenings (not the Hotel's fault but due to location of nearby Pub & Bar)
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Jane ( Mature couple)
from Nr. falmourh , GB on September 21, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"we would come back" (107176645)
we very much enjoyed our stay, your head waiter, who always seemed to be there very good........please tell him
head waiter/maitre d' very good............such a shame that both nights things off the menu. how difficult is it to get supplies in !!!!! also breakfast chose not that good, although I do appreciate that this would be different if it was buffet style............ choice of fruit etc.
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Anonymous ( Solo leisure traveller)
on April 2, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"I was a little disappointing, the hotel is in a super location, and the staff were pretty good, but the rooms are so out dated. I have stayed there before for the convenience of it, but not too sure that i would like to in future. If they can't update the rooms, they should make sure everything in the rooms is exceeding expectations, like ensure there is a remote control for the TV, the milk is not out of date and the rooms are a good temperature." (97897969)
It was convenient, and the staff were pretty informative
The room was a bit rubbish. Its old fashioned, the temperature was too cold, there was no remote control for the TV and outside noise made it very hard to sleep (esp as it was a sat night and the bar next door is open)
3 of 3 people found this review helpful:
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David ( Mature couple)
from Birmingham , GB on September 17, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Not something I would EVER want to repeat. Shall never book with this hotel chain again." (107290899)
Central location; relatively good dinner menu (if somewhat pretentious); waiting staff polite and prompt.
Room described as 'Superior' was anything but. Although the room was LARGE, all of the floorboards creaked noisily both in the bedroom and bathroom; the bedcover was stained with what looked like BLOOD; and the under-sheet was holed.
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Leonard ( Solo business traveller)
from Grays , GB on September 9, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Felt comfortable and at ease." (107155759)
Staff first class, polite and helpful.
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Simon ( Solo leisure traveller)
from Horncastle , GB on September 7, 2008
Interesting building and history
Decor old and needs updating - walls in bedroom dirty, Old Television with only four channels not even Channel 5 NOT up to todays standards for the price of £86.00 per night - so expensive for what was provided
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Gareth ( Young couple)
from Sunderland , GB on May 20, 2008
the surrounding area was amazing, the gardens, the main street the surrounding facilities were very good. also the recetionist nad nioght proter were very helpful.
the fact that on the internet the rooms looked amazing but once we got there they looked nothing like there pictures. also the room had not been fulley cleaned out, leaving rubbish in the bins and also old tea in the tea pot. small matters yes i agree but for the price of £89 i did expect more
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on August 20, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Lucky it was only 1 night" (99163801)
Helpful staff
We had two rooms, both smelt damp. The shower in 1 room didnt work.1 room not booked correctly so we ended up with a very small double room.Breakfast service poor, cooked breakfast arrived before cereal could be chosen.
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Anonymous ( Mature couple)
on August 18, 2008
walking distance of concert venue.receptionist and night porter very friendly and welcoming.
mirror behind bath/shower appeared not to have been cleaned.toilet paper set on holder not put on holder. price of drinks at bar to expensive. no apparent bar staff after 10.30pm
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Anonymous ( Mature couple)
on August 18, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"We knew this was an older hotel in an older town. Therefore we got value for the money we paid. We would not bother to stay in this hotel or this town again. We would go to a newer hotel with a lift and parking, and be prepared to pay more for it." (108048620)
Pleasant garden for sitting and relaxing in. Hotel well situated in town and easy to find. Good food and good beer. Pleasant staff who tried to be helpful.
The music being blasted into the garden meant we could not sit and relax in it. Finding parking anywhere near the hotel was a pure lottery. The stairs are steep and winding, and there is no lift. There are also steep steps from the pavement to the front door. Huge bathroom with much unused space, but no shower of any sort. The bathroom window could not be opened without removing the blind, and there was no frosted glass. The waitress clumping noisily around the restaurant was unsettling - at the very least she should have worn quieter shoes. The waitress brought the pot of tea and poured tea into our cups immediately without asking or allowing the tea to brew. Consequently the tea was cold by the time we wanted to drink it. Please tell the seagulls to go to sleep at night - we could not sleep because they did not.
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Anonymous ( Mature couple)
on August 16, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Very good." (108023870)
Made very welcome, hotel very clean & conviently situated.
Wallpaper coming off the bathroom wall, lack of consistency in provisions of milk etc to room. Lack of car park & having to move car from outside at 9am each day. Resturant too expensive for what was provided. A cheaper & more substantial menu would have suited us better.
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Anonymous ( Mature couple)
on August 12, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"A very poor experience. Noisy, dirty and very uncomfortable and well-worn bedding. Reception area and restaurant the only place in hotel worth being in." (107228896)
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Anonymous ( Mature couple)
on August 8, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Good location in Berwick." (108066959)
Bistro excellent.
Kettle lead would not reach the table top
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Anonymous ( Young couple)
on August 5, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"good comfortable stay" (107259377)
breakfast was not the best
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Michael ( Mature couple)
from Shildon , GB on July 24, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"pleasant staff who aimed to please" (108098539)
staff friendly food good but expensive for size of portions,breakfast good,
small room,no shower bath stained, overpriced for the quality of the room
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Anonymous ( Solo leisure traveller)
on July 17, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Overall a very enjoyable stay." (108005425)
Reception staff friendly and helpful. Restaurant service very good on sat night 12th July 2008. Food good. Very refreshing to find a book on Buddhism in the room as well as the obligatory bible.
More of an inconvenience than a bad point point but hair-dryer was missing from room so had to go down to reception with wet hair to ask for one. 2nd night (sun 13th July 2008) restaurant seemed to be short staffed so service not as good as the previous night. No shower cap provided.
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Anonymous ( Mature couple)
on June 26, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Spoiled by not being able to book meals in the restaurant at the required time because of insufficient staff. Staff who were there were polite, hard working and helpful even telling us the best places to eat in town when they could'nt feed us. Seems strange to limit the hotels earning power in this way." (97781411)
Hotel has been tastefully and expensively refurbished.
Lack of staff. Despite the expensive refurbishment some of the hotel still needs work. Things like window sash cords requiring renewal.
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Garry ( Mature couple)
from York, north yorkshire , GB on June 16, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"First impressions were good with newly refurbished lobby, bar and restaurant areas. Rooms need updating, a bit pricey for the facilities. No hotel car parking, on street only." (97679976)
Situated in town centre.
Cleanliness of room, chewing gum on ceiling and lumpy bed with springs that needed replacing in the mattress
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Michael ( Mature couple)
from North ferriby , GB on June 3, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Great time in great place and hotel" (97135797)
Great location. Lovely breakfast. Excellent staff.
None really although would be very hot rooms in high summer.
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Mark ( Solo business traveller)
from Beckenham , GB on May 31, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"OK Would stay again if I had too..." (97493660)
Centre of Town
Rooms old and tired with a lack of facility's.
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Henry ( Mature couple)
from Kirkliston , GB on April 9, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Good value for money friendly staff very clean comfy rooms, good bathroom facilities, problem with noise from outside in town centre." (97879138)
lovely warm colours friendly atmosphere
Noise from street outside, lack of parking space
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Margaret ( Mature couple)
from Sunderland , GB on February 28, 2008
the room was lovely thanks to the staff who l,et us change room as required and breakfast was excellent staff were pleasant and helpful.
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Kenneth ( Young couple)
from Wallyford , GB on February 20, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"apart from room was a good weekend and we wouldnt hesitate to come back to berwick or the kings arm providing rooms were cheered up" (97789450)
hotel was nice staff very friendly, room a bit of a let down and bed was terrible i can home with a sore back, ensuite was nicely done.
bedroom was a let down could do with modernisasion and new bed
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Owen ( Family with older children)
from Rugby , GB on February 4, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"have stayed before, it is an ok hotel" (97353308)
location
could do with updating, but still quaint
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Andy ( Group of work colleagues)
from Ilkeston, derbyshire , GB on January 12, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"I found the staff to all be very approachable & friendly with booking in & out very simple. The evening meal that I had was very good quality and value. The overall fell of the hotel was of a friendly environment & would return again if in the area." (97141436)
Clean & comfortable although like many private hotels the bedroom needs a touch of TLC. But it wasn't a problem.
Floor boards squeaked & no shower in the en-suite
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John ( Mature couple)
from Loanhead , GB on January 6, 2008
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"I have stayed several times in tis hotel and have always enjoyed my stay. This time I was in one of the cheaper rooms - number 28 - and this is needing refurbished. Other rooms I stayed in were all excellent." (97073244)
It is central for the town and easy to get to local attractions.
I disliked that the majority of the dining room waiting staff were foreign and quite inexperienced. It was not like this in my previous stays.
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Anonymous ( Mature couple)
on November 4, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"This was a reasonable stay but not excellent. The food was good and the lounge/restaurant were of a good standard. The service was good and staff friendly. The building is very old and although some parts have been refurbished, the noise that the floors made was unbelievable. We found ourselves trying to tip toe around the room to avoid making such a racket. We also had somewhat of a sleepless night due to the poor quality and old (roll together) bed. Unfortunately we also found Berwick a little uninteresting." (97394862)
Pleasant staff, good food, nice lounge/restaurant
creaky, uneven floorboards everywhere, particularly bad in bedroom, old sagging mattress, no parking
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Anonymous ( Other)
on October 31, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Slow service in the dinning room for breakfast, only a few people present and it took over 20 mins for us to be asked for our order." (97024529)
Space
Decor
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Anonymous ( Mature couple)
on July 4, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"The Hotel was good accommadation for a short stay - comfortable,good food no rush and centrally located." (97071663)
Clean, tidy, helpful staff and centrally based
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Bjorn ( Mature couple)
from Rokland , NO on July 4, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Good, old, charmy hotel in city center." (97972732)
Central location, old charm, large room, good furniture, cleanliness, friendly staff, great garden.
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Anonymous ( Mature couple)
on June 17, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Newly refurbished large room. However located on ground floor facing street with large windows-not for the careless curtain closer!The staff were excellant and the restaurant and food should earn awards!" (99603516)
excellant staff
allocated ground floor room
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Anonymous ( Mature couple)
on June 2, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Although not old (both in early 50's), would have liked prior kowledge of nearby disco and the noise. This would have influenced our choise of hotel. Menue the same every night. Appart from the water situation on Tuesday. A pleasnt stay. Although a little pricey." (99926766)
Clean, staff were friendley.
Noise from nearby disco. No Water on the Tyesday morning from the Hot taps in the room
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Andrew ( Young couple)
from Rotherham , GB on May 23, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Good hotel, excellent location. Only downside was parking and the receptionists were a bit rubbish when organising a taxi for us." (99326477)
Nice size room, location, good breakfast
small bed
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Gillian ( Mature couple)
from Derby , United Kingdom;GB on April 13, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"An excellent welcome, comfortable & tastefully decorated rooms, friendly & informative staff. A good base to experience the Border Country. Menu though excellent could be rather limited in choice for a longer stay." (99307163)
Spacious room. Tasteful decor.Comfortable.
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Ann ( Mature couple)
from Marske-by-the-sea , United Kingdom;GB on March 28, 2007
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Check in time would have been better if it had been earlier we did ask the question but were told no." (99063118)
Modern and up to date facilities bar and dining room airy and clean.Staff on duty in dining room and bar very pleasant and helpful.Food excellent a lovely short break.
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Anonymous ( Mature couple)
on February 14, 2007
The room was magnificent and the separate lounge a complete surprise.
The restaurant was a bit too formal
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Robert ( Mature couple)
from Ayr , United Kingdom;GB on December 2, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"I booked the hotel because it was in the centre of the town and it looked like a historic building which would have lovely old rooms.It did not have a sitting room and the bar was very small modern and uncomfortable.The room we had which was at the front of the hotel was very small." (99074366)
It was quiet and in a good location
on arrival, the person at reception was unfriendly and made a couple of mistakes.he was young and male.The yong woman who was on later was friendly and efficient.cooked breakfast was good but continental was basic like a travel inn.The service was very good.However I think the prices were extremely high as the accomodation was basic,the room beig small and having to pay for parking was poor considering the price of accomodation.In Edinburgh for example parking is paid by the hotel.Tha bar was expensive and lacked atmostphere.Alos the restaurent.That is probably why they were empty.We ate at Popinjays and the Queens Head.We will probably stay there next time as the welcome,ambience and cost is much better.
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Anonymous ( Solo business traveller)
on August 25, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"No comments to make other than the above; food quality (main course particularly) let you down." (3305241943)
Room - OK, bathroom - good. Restaurant service very pleasant and responsive.
Food in restaurant - particularly evening meal; of poor standard and not reflective of what was on the menu. Overall - for the cost of a poor meal.
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Ron ( Same sex couple)
from Oxford , United Kingdom;GB on July 31, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Expected more from a *** Hotel." (3304790874)
No Hotel parking
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Anonymous ( Mature couple)
on July 23, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"We consider " (3304735062)
Central location in Berwick. Pleasant dining room, good menu, meals nicely presented. Recently refurbished bathroom.
No lift to third floor. No air conditioning in very hot weather. Noise from nearby pub at night. Lack of hotel parking annoying.
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Anonymous ( Solo leisure traveller)
on July 7, 2006
NO TEA OR COFFEE MAKING FACILITIES IN THE ROOM
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Anonymous ( Young couple)
on May 4, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"should have been informed about parking conditions. Price was high for the area. Only booked due to lack of choice on Bank holiday weekend." (3304619238)
location, spacious room. clean.
no allocated parking. overpriced. Breakfast was only average.
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Anonymous ( Family with older children)
on April 13, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"Hotel was comfortable and warm for cold weather. Attractive restaurant and good food." (3304121350)
Comfortable room, extra facilities such as armchairs; large size with double bed though I had booked single room.
Nothing, apart from no private parking - paid parking only.
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Joanna ( Young couple)
from Shoeburyness , United Kingdom;GB on April 7, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"really nice hotel just been refurbed and the rooms and restaurant lovely.parking in the area is a problem and if you park outside the hotel you have to pay at certain times which is annoying.staff also really helpful and good at recommending local attractions." (3304410641)
very clean and nice sized rooms.food was lovely.a
parking in the area terrible
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Kelvin ( Young couple)
from Barnet , United Kingdom;GB on April 5, 2006
Kings Arms Hotel, Berwick Upon Tweed - Reviews & Ratings"it was just great stayed there last month and so far so good really no complaints or nothing brill hotel." (3304435666)
the room was lovely and so was the staff.
none
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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