The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings
Newport road, Chepstow, Monmouthshire, NP16 5PR
The Chepstow Hotel, Chepstow, Monmouthshire
Ideally placed for Chepstow Racecourse and the M4/M48 motorways; this 3-star hotels offers quiet, uncomplicated comfort. When not relaxing in the homel... more
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Rooms from £59
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Joyce ( Mature couple)
from Maidenhead berks , GB on December 9, 2008
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Alan ( Mature couple)
from Wirral , GB on December 1, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"The staff were friendly but the hotel is tired and the impression given is of a lack of managerial responsibility" (107855234)
Excellent value in dining room
washbasin chipped and cracked. bed uncomfortable due to plastic sheet underneath sleeper. cobwebs in bedroom. poor wine list. receptionist ignored phones (2) whilst I was checking in and out. woken by a delivery (but it was 08h15)
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Victoria ( Solo business traveller)
from Alverstoke gosport hants , GB on November 25, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Staff are friendly Room is adequate but safety in reguard to booking in and reception being manned is a major issue." (107334987)
A Friendly member of staff
On arrival there was nobody at reception and I stood there for 10 mins with staff passing by totally ignoring me. It wasn't until I left reception and went to the bar and asked how I book in as I had been left there for so long that I actually got any attention. Once the member of staff came to book me in she was very friendly and efficient. I wanted to order room service but unfortunately there was no number in the room for me to phone to order so I dialled reception but as it was not manned I couldn't get any attention. Eventually I went to the bar and ordered food to be delivered to my room. This was once again delivered by a really friendly member of staff. Had there been an emergency for me in my room and I had not been able to leave the room I'm not sure what I would have done as reception not being manned was a major issue.Breakfast on a Sunday morning is not served until 8am which was too late for me as I had a 30 mins journey and had to be at the venue for 8:30am.
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Anonymous ( Solo business traveller)
on November 23, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Fantastic value for money" (107440143)
Excellent rooms
Food could be better, no internet access.
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Anonymous ( Solo business traveller)
on September 29, 2008
comfortable & quiet
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David ( Solo business traveller)
from Basingstoke , GB on September 5, 2008
Fair-sized room and bathroom, quite comfortable.
I was disturbed in the night due to noisy plumbing or some kind of external fan. Disappointing breakfast. Hotel decor a bit outdated.
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Anonymous ( Solo leisure traveller)
on August 19, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"pretty good - room was quite small and needs updating" (107267719)
convenient to area i needed to visit
pretty run down
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Anonymous ( Mature couple)
on July 22, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"enjoyable allthough a little outside of town on top of a steep hill" (97923102)
good staff excellent food value
room needs updating cold tap not working
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Anonymous ( Group of work colleagues)
on June 17, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Hotel is at top of long and winding hill from station" (97846786)
Clean, comfortable.
Shower fitting coming away from wall
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Carol ( Other)
from Epsom,surrey , GB on June 11, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Satisfied with hotel but when i came to check out the price that was quoted on the internet was different to what i was charged, so i had to pay more." (97953707)
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Anonymous ( Mature couple)
on June 5, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Quite satisfactory" (97418292)
Friendly efficient staff, good quality linen, good value bar meals.
tiling in bathroom needed attention
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Anonymous ( Mature couple)
on May 28, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"The breakfast service was slow. We also wanted a night cap before retiring to bed and asked for two glasses of port, only to be told that there was no port available." (97761005)
Room was light and airy.
The hot tap on the sink in the bathroom did not work properly. It took ages for the hot water to come through and when it did it was scalding hot.
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Anonymous ( Mature couple)
on May 24, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Not a very wide range of food but very good overall. If I had known the second floor was so cold I would have asked for a room lower down." (97619266)
Service
Lift broke down and room was cold
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K ( Family with older children)
from Liverpool , GB on May 9, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"The food was not up to much, my wife sent back her meal , the replacement was not much better. On leaving the hotel we were overcharged.Breakfasts were itemised on the bill that had already been paid for. Also the price we had been quoted for by Late Rooms was not the same as the bill, £18 has been added on. I had previousy received by email( which I Still Have) confirmation of the booking from Late Rooms as £60.00 per room but somehow this had on departure migrated to £69.00 per room??? I visit many part of the country during the year and can honestly say that this is the first time I have been overcharged by any hotel." (97560587)
The room was clean and well presented.
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Patrick ( Solo business traveller)
from Derby , GB on April 26, 2008
Nice room
Worst English breakfast ever eaton in a hotel
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Robert ( Solo business traveller)
from Brighton , GB on March 17, 2008
Warm clean, excellent staff knowledge of the area
inadequate comfortable working space in the room.
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Anonymous ( Solo business traveller)
on March 8, 2008
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Staff here are great ! Friendly and nothings too much trouble !" (97664754)
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Anonymous ( Solo business traveller)
on February 9, 2008
Location
Size of room & bed
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Damian ( Young couple)
from Dunstable , GB on November 20, 2007
It took us over 20 mins to find someone to check out, this was not acceptable considering we had an appointment to keep!
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Anonymous ( Mature couple)
on October 18, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"We were very satisfied with our short stay.If we had been staying longer perhaps more information on your website regarding local places of interest for visits would have been apreciated." (97781304)
It was sizeable, clean and contained all that we required for a comfortable overnight stay after a long drive.
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Sylvia ( Mature couple)
from Chester , GB on July 31, 2007
Clean attractive appearance Good breakfast when I finally got it.
Sundry incompetences
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Fay ( Solo business traveller)
from Swansea , GB on July 20, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"I will not being staying at this hotel again!!" (97739108)
The hotel smelt like a Nursing Home and my Bedding was stained!!
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Elizabeth patrica ( Mature couple)
from Carmarthen , GB on July 17, 2007
clean and friendly
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David ( Mature couple)
from Shrewsbury , GB on June 27, 2007
Clean tidy & peacefull
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John ( Mature couple)
from Liverpool , GB on June 1, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"The Hotel was clean and the furnishings and decor were fine.The breakfast and bistro were satisfactory with reasonably priced food,beer and wine.The staff could have been a bit friendlier-the personal touch was missing.We would be happy to stay again." (99839625)
The room,bar and bistro were all reasonable standard.
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Paul ( Solo business traveller)
from Earby , GB on May 19, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Whether you are staying on holiday in Chepstow for South Wales or on business and need an overnight stay. This hotel is perfect. Located perfectly for South Wales visitors and anyone doing business in Bristol. I have to visit Bristol weekly and require an overnight stay, and I will be using this hotel again rather than staying in Bristol. Thank you again." (99119692)
Great service, friendly staff and a lovely atmosphere
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Brian ( Solo business traveller)
from Hyde , GB on May 15, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"very clean, comfortable, very friendly and helpful staff, and the food was excellent." (99780913)
conveniance to destination
lift not working
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Michael ( Mature couple)
from Haslemere , United Kingdom;GB on April 4, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"REASONABLE FOR TYPE OF HOTEL, CLEAN WITH BRIGHT APPEARANCE IN THE PUBLIC AREAS. IF YOU DO NOT LIKE UPPER CASE LETTERS SUGGEST YOU PUT AT THE BEGINING NOT AT THE END, NOT GOING TO RE-TYPE." (99003945)
FIRST ROOM, DAMAGED SANITARY WARE. APPEARED UNKNOWN TO MANAGER.MOVED ROOM OK, BATHROOM TILES AROUND BATH NOT VERY GOOD. OVERALL OK. STAFF VERY HELPFULL AND PLEASANT BUT NOT VERY PROFESSIONAL. RECEPTIONIST ON DUTY ALL THE TIME WALKED OUT OVER WORKED! RETAURANT AND STAFF GOOD, MENU LOOKED LIKE A MCDONALDS,WHICH WAS A PITY, AS SOMEWHAT OFF PUTTING BUT, FOOD GOOD.
BEDROOM RATHER SMALL BATHROOM NEEDED ATTENTION. SMOKEY, NO NONSMOKING ROOMS AVAILABLE.
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Anonymous ( Mature couple)
on April 1, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"My husband and I were generally very happy with the hotel. The staff in the Bistro could have been more attentive, especially at breakfast." (99978506)
Room very clean
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Gordon ( Mature couple)
from Northampton , United Kingdom;GB on January 31, 2007
The Chepstow Hotel, Chepstow, Monmouthshire - Reviews & Ratings"Good" (99518824)
Convenient
Room a little to hot
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"We stayed at your hotel because the Premier Inn at Newport was full - but this was to OUR advantage. We were well pleased and will certainly use your hotel (availability permitting) every time we stay overnight when visiting our daughter." (107400629)
Extremely pleased with our stay. We also showed one of our dinner guests our room and he is going to recommend it to his parents when they come to Wales to visit him. All of your staff were friendly and extremely accommodating. Excellent value for money - both for the room and for the meals.