Lord Leycester Hotel, Wheyrigg - Reviews & Ratings
19 Jury St, Warwick, CV34 4EJ
Lord Leycester Hotel, Wheyrigg
Under new management since October 2009, this historic hotel is 400 metres from Warwick Castle. It has a bistro restaurant, a late bar, free Wi-Fi and free park... more
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Rooms from £39
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 6/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Group of adult friends)
on December 17, 2009
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Gwendoline ( Young couple)
from Bournemouth , GB on November 25, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"amaxing thank you" (108870033)
Nice friendly staff
check out at 11am would be better at 2pm
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( Solo business traveller)
from Portsmouth , GB on November 18, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"For a reasonably priced hotel near the centre of town I would recommend it." (108868756)
Room was clean and warm. Food in the restaurant was fairly good but choice was a bit limited, but other restaurants close by. General service was good.
Breakfast service was slow and buffet was not always ready when breakfast started.
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Anonymous ( Group of work colleagues)
on November 4, 2009
No hot water
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Annie ( Mature couple)
from Scarborough , GB on October 10, 2009
Had to wait ages to be served breakfast, the floors creaked in the bedroom badly and the people upstairs could be heard walking across their creaking floor. The heating never worked, and we had to run the water for the shower 25 mins before it became warm.
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Anonymous ( Mature couple)
on October 8, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Wouldn't consider booking this hotel again." (108283849)
Location
Room was cold, heating did not work. Needs total refurb. Hot water took over 5 minutes to come through on sink and shower. Breakfast, had run out of tea and coffee, no condiments on table, could not cater for numbers. TV was poor, same programme on over 50 channels! Not enough choice!
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Peter ( Mature couple)
from Southampton , GB on October 1, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Have stayed here before, ideal location, lovely old building, helpful staff, and adequate clean room." (108838161)
Good location, parking, evening meal,breakfast and free wi-fi.
Small television with limited number of channels. Some rooms are small.
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Christopher ( Mature couple)
from Shoreham by sea , GB on September 11, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"enjoyable" (108343096)
staff extremely helpful and efficient
room small - and in need of updating especialy the bathroom
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Anonymous ( Mature couple)
on September 1, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Enjoyable" (108100687)
Central, good parking, friendly staff.
Need of a facelift.
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Anonymous ( Young couple)
on August 28, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Good" (108940566)
Great location
Hotel in need of refub
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Anonymous ( Mature couple)
on August 9, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"only 1 night so put up with it" (108178615)
hotel staff friendly
shower was not working properly,bath was chipped,the hotel could do with refurbishing
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Helen ( Young couple)
from Carmarthen , GB on July 23, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"after looking forward to our break for a number of weeks whilst we had a great time the hotel was the only disappointing aspect of our stay and was below our expectations. we did voice our concerns regarding the bed and tv in the room to your hotel staff and they said that it must have been an error with the online booking company as they did not have rooms with large tvs and beds, which would cause concern when next booking onlne." (107858999)
well positioned hotel for our break
when we booked online i specifically booked a superior double room in order to have the extra large double bed and extra large tv. we however had a small 14 inch portable and two singel beds pushed together, which was uncomfortable for my partner who is 6 ft 4. also the shower was not adjustable and so this caused him problems too. on the last morning the breakfast room was so busy that it was a shambles and staff could not cope. we had to keep asking them for basics like cutlery and to wipe our table etc.
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Anonymous ( Mature couple)
on July 20, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"See above." (108768230)
Ground floor recently nicely refurbished - aimed apparently at corporate conference use. Good parking. Hotel well positioned in town. Clean beds.
Bedroom and bathroom very seedy - neither really clean and dusted. Staff generally flat-faced and unwelcoming - poor morale amongst them very evident.
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Anonymous ( Young couple)
on July 15, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Good value for money" (108446906)
Clean, Comfortable and cosy environment
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Marie ( Group of work colleagues)
from Warley , GB on July 6, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"very good and would be excellent if the staff could be a little more organised. although they did apolise when we had to wait for anything could not fault there manners and attitude." (107605674)
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Russell ( Young couple)
from Epping , GB on June 30, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Very good and would stay there again after the small problem of being given the wrong room when we checked in all sorted very quickly and without fuss " (107333798)
We only spent 1 night in the hotel overall it was very good the staff were very helpful and polite the breakfast was excellent plenty of choice ie juices cereals and of course cooked food
Bad points none really except for the hairdryer didnt work in our room which slightly annoyed my other half and being summer no A/C which made the room a little warm
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Wayne ( Mature couple)
from Hove sussex , GB on June 30, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Good position for the town but the hotel needs a redecoration and if they are going to hold hen parties they should be responsible for the noise." (107701032)
breakfast
hen night when we were there,shouting and screaming outside the hotel until the early hours of the morning. Disco going full blast.tiles fallen off the wall in the bathroom,shower rail loose.
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Anonymous ( Group of adult friends)
on June 22, 2009
Staff very friendly and helpful.
Disappointed in comfort and quality of room.
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Anonymous ( Mature couple)
on June 3, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Although our stay was only for one night,we thoroughly enjoyed the stay and it enhanced our break.We would definitely stay at this hotel in the future." (107920096)
Staff were very helpfull.Excellent dinner and breakfast.The room was of a good size.
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Anthony ( Mature couple)
from Liverpool , GB on May 17, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Dissappointed" (107483682)
The breakfast was badly disorganized. Buffet style ? There were no plates , toast ,bacon . Although staff when available did provide when questioned !
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Anonymous ( Mature couple)
on May 7, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Excellent would recommend and use again " (107802921)
Exceelent all round. Staff very helpful. Hotel very clean and the food in the restaurant for the evening meal and breakfast the next morning was superb
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Duncan ( Mature couple)
from Raunds , GB on May 7, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"FANTASTIC LOCATION FOR THE CASTLE AND THE TOWN. VERY AFFORDABLE AND WILL MOST CERTAINLY COME AGAIN TO THE SAME HOTEL" (107944086)
APPRECIATED ADVICE FROM RECEPTION ABOUT AN EVENING FUNCTION CLOSE TO ROOM AND GIVEN AN ALTERNATIVE WHICH SAVED US MONEY SO VERY HAPPY.
NO HAIR DRYER IN ROOM
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Gwen ( Mature couple)
from Warwick , GB on May 5, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Lovely would not hesitate to go again" (107799098)
Friendly helpful staff, excellent food lovely peaceful atmosphere. Thoroughly enjoyed our stay
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Anonymous ( Mature couple)
on April 1, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Overall very dissapointed" (107550078)
Friendly + staff; good breakfast
room very dated/tired,not very clean,TV remote control filthy,room needs refurbishing, very cold, low water pressure, broken + dirty windows
1 of 1 people found this review helpful:
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Anonymous ( Family with young children)
on April 23, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Very poor. Will never return." (107776454)
No good points
The staff did not have any authority/control over roudy/drunk guests who were singing and shouting until 4am. They did not ask them to leave or stop serving them alochol. They would rather upset all of the other guests staying who were trying to sleep.
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Anonymous ( Mature couple)
on April 21, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"We enjoyed our visit. The room was basic but clean and very comfortable. The hotel offered us discounted tickets for Warwick castle which was a bonus for us." (107599777)
Evening meal was delicious. Breakfast was also very good. We would definitely recommend the food at this hotel.
Some of the Reception staff were a little dismissive but the majority of the staff were extremely helpful and polite to us.
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Anonymous ( Young couple)
on April 16, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"A very enjoyable stay with helpful and friendly staff." (107319686)
Good breakfast. Clean comfortable room with view over High Street. Hotel located in centre of town making it extremely easy to visit the castle and attractive shops.
Room had a cracked hand basin.
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Christopher ( Mature couple)
from Cullompton , GB on April 16, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"We had a very good stay. Breakfast was enjoyable." (107338643)
Friendly and helpful staff. Hotel is in a very good central position.Good parking facility.
The first floor is a bit run down. Creaking floorboards.
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Anonymous ( Young couple)
on March 10, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Exactly what I expected for the price and served it's purpose well. I'd stay again for a cheap night away, but not for a special occasion. Everything was perfectly acceptable though." (107839005)
Room was clean and tidy, hotel was clean and tidy, staff friendly and helpful.
Poor water pressure in bathroom. Teapot lid broken. Breakfast service wasn't the best but the food was fine; just needed some attention to detail.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on March 29, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Not good, spoilt by above comments." (107936558)
Staftt were efficient and friendly.
When booking I requested a quiet room. We were given a room on the main road. The staff quickly and efficiently allocated us another room. However, when evening came we discovered the heating in the room was off and we had no way of turning it on. Also, in the morning there was no hot water. We did run the taps for 10 minutes as advised but still no hot water.
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Anonymous ( Young couple)
on February 26, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"excellent" (107369827)
ideal for purpose of stay
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Karen ( Young couple)
from Newcastle staffs , GB on April 20, 2009
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"loved it would and probably will go again !!" (107713594)
staff extremely friendly breakfast excellent
none really. carpet in room a little tired could do with cleaning and refitting or replacing and door didnt fit properly in the door jar appeared a little warped but this is probably due to the age of the building.
0 of 1 people found this review helpful:
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Anthony ( Mature couple)
from Bagshot , GB on December 23, 2008
Very noisey Beds are very poor
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David ( Mature couple)
from Castle douglas , GB on October 20, 2008
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"I would never recommend the Lord Leycester and will certainly never stay there again. Indeed I would have left after the first night but my husband is more tolerant and did not wish to face the upheaval for just one more night. Very disappointed." (107132048)
Shabby dirty decor in room; tho next door was modernised we were still charged full rate for substandard accomodation. Staff surly, except for one of the receptionists and the overworked chamber guy who was stil trying to get to clean our room at 3.30pm!
1 of 1 people found this review helpful:
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Anonymous ( Family with older children)
on September 3, 2008
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Poor. Won't plan to go back." (97264830)
Staff were very helpful when we decided that we needed to move.
Agreed for a double room, but were given a single room when we arrived - despite checking over 5 times on the phone before arriving. Overcharged on agreed rate when checked in. Room too small for cot and so hot we had to move to allow baby to sleep. Facilities were tired and needed updating.
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Theresa ( Young couple)
from Epsom , GB on August 27, 2008
staff were pleasent and any problem encounted were sorted out straigt away
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Anonymous ( Group of adult friends)
on August 13, 2008
Staff helpful and friendly. Breakfast was good
Both hot and cold taps ran hot. Torn curtains and secondary glazing that would not shut meant room over high st was loud at night. Loud fans outside other room window.
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Anonymous ( Mature couple)
on July 28, 2008
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Have stayed at the Lord Leycester a number of times and have never had any complaints" (108061122)
Good Attentive staff, cleanliness
Don't have any
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Anonymous ( Young couple)
on July 14, 2008
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Nothing special but a decent hotel." (108030470)
Very good location and hotel has character.
Bathroom only had one towel. View from room was not very pleasant. Reception were not aware of the price I was given when booking, though corrected this once I highlighted it.
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Anonymous ( Mature couple)
on July 14, 2008
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Just tolerable." (108050993)
Good Location and Parking Room Standard Good Breakfast Good Internet Access Good
Bed not made on first day - complaint made to Reception, when member of housingkeeping staff came to the room, he was very rude and did not appear to know how to make a bed. Further complaint made to Reception, but no action taken and no apology received.
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David ( Mature couple)
from Ashtead , GB on July 1, 2008
Lord Leycester Hotel, Wheyrigg - Reviews & Ratings"Overall, it was enjoyable, and just what we wanted for a few days break." (97690620)
Location.
Shortage of drawer space for personal items.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Notwithstanding the comments above the experience was good but at a busier time it could have been unacceptable, there being a fine line between a speedy response and a long wait." (108187608)
The staff were attentive, friendly and courteous and dealt with our requests speedily. They did all that was asked but I considered they lacked support, ie, meaning there was not enough supervision from above.
One of our rooms had not been made up when we arrived in the evening, the staff dealt with it immediately, an alternative room was found immediately; another room was very cold, window open, no heating, again an alternative was found immediately. Particularly on the first morning there seemed to be insufficient staff dealing with breakfast, which we all considered to be overpriced. The staff were attentive but stretched. Parts of the hotel have a very run-down look,by contrast to the staff who were bright, smiling and attentive. the staff are clearly let down by their overmanagement from afar. With lesser staff I would have been very disappointed for my celebrative stay with my family. One obvious way to make a profit is to ensure that none of your carpets are threadbare, there is good lighting and no smells in all corridors, that in a maze of a building there are clear easy-to-read direction signs from reception to all bedrooms. If you boast a super restaurant on a poster in the lift, it should be more recent than 2001!( it being 2009 now) The restaurant did not appear to be open, let alone welcoming.