Citôtel Roncevaux, Pau - Reviews & Ratings
25 Rue Louis Barthou, Pau, 64000
Citôtel Roncevaux, Pau
Housed in a former monastery, the charming Citotel Roncevaux is set in a private courtyard, just a few steps from the Hotel de Ville and the Chateau de Pau.
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Rooms from €70
(approx. £63) per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Mature couple)
on November 10, 2009
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Anonymous ( Mature couple)
on October 28, 2009
Citôtel Roncevaux, Pau - Reviews & Ratings"Excellent" (107877378)
Staff very friendly and helpful.
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Catherine ( Mature couple)
from Romford , GB on July 22, 2009
Citôtel Roncevaux, Pau - Reviews & Ratings"Enjoyed the stay and would recommend this hotel. Represented good value for money." (107768729)
Reception staff were very welcoming and helpful. Had good knowledge of local attractions and gave good directions. Rooms were clean and spacious with good bathroom.Nice and quiet,well signposted in the town and close to all amenities.Reserved parking.
We stayed in another citotel hotel on our tour and the general standard of decor is a little tired and dull ( using lighter, brighter colours would help!).
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Richard ( Mature couple)
from Rugeley , GB on October 20, 2008
Citôtel Roncevaux, Pau - Reviews & Ratings"On the whole, a pleasant enough place to stay. The hotel would certainly benefit from a little investment in the fixtures and fittings. Maybe then, the star rating, and the price, would be a little more justified." (107896409)
Excellent position close to the town centre, with plenty of places to eat nearby. Friendly and helpful staff. Nice breakfast in a pleasant little restaurant area.
The room itself had certainly seen better days. There were broken tiles around the bath and on the bathroom floor. The decor looked tired and dated. The down side to the town centre position is that the hotel is quite difficult to find.
1 of 1 people found this review helpful:
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Andrew george ( Same sex couple)
from Ontinyent, valencia , ES on April 7, 2008
Citôtel Roncevaux, Pau - Reviews & Ratings"The location of this hotel is fantastic and is within easy walking distance of all you need. The staff we friendly and professional and had accommodated a change in the booking and a special request for birthday champagne. The overnight stay was great with breakfast served in the room as we had our dog with us. Overall a positive experience and would definitely go back to this hotel again." (97472522)
The location and friendliness of the staff
Not sufficient tea and coffee in the rooms for two people
4 of 4 people found this review helpful:
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Anonymous ( Mature couple)
on June 1, 2008
Clean, comfortable, large bath, English tv, very nice breakfast, sunny breakfast room, helpful staff, free private parking
difficulty getting to the hotel - even with our GPS, we were defeated by Pau's series of one way streets and barricades. We had to park the car and find our way on foot to the hotel and ask for directions on how to get the car to the hotel and parking. Staff had a map and directions ready to help us with this.
2 of 2 people found this review helpful:
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Anonymous ( Group of work colleagues)
on October 26, 2008
staff, excellent english and very helpful, good location
tired decor
0 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on November 4, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"very pleasant accommodation, staff very helpful and friendly, was perfect for our requirements" (97399851)
position
1 of 1 people found this review helpful:
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Terry ( Solo business traveller)
from Broad , GB on July 10, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"Amazingly friendly staff...even to the extent of providing full breakfast at 06.30 as I had to leave for the airport early. Public rooms fine, but bedroom dark ( even when lit) and airless." (97120964)
Min bar availability.
Generally dark with small window. A common feeling among UK hotel guests is that a tea/coffee making facility has become de rigeur in home based hotels: it would be nice to have this outside the UK. A few of my German & French colleagues have purchased mini kettle kits to accompany them in Europe
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on August 1, 2007
Very central to the city
Rather small room
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Alan ( Mature couple)
from Upminster , United Kingdom;GB on June 13, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"We enjoyed it very much and as with most weekend breaks we were not in the room much, just required somewhere clean and comfortable to shower and rest. The hotel is a bit 'tired' but is competitively priced so you get what you pay for. Great location and friendly staff helped." (99828555)
Location was excellent, staff friendly and helpful.
The hotel is a bit 'tired', could do with a makeover.
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on May 16, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"I changed my stay from two nights to one, prior to arrival. This was dealt with very efficiently." (99235065)
Nice bathroom
I did not receive the wake up call which I requested. Check out was slow, due to problems with the computer.
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Anonymous ( Mature couple)
on May 4, 2007
The staff were friendly and helpful
The hotel seemed run down and the corridors were unlit with switches difficult to find
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Martin ( Other)
from Wigan , United Kingdom;GB on February 10, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"Ther position of the hotel and the friendliness of the staff were excellent . The hotel is situated in the city centre ,close to all amenities yet in a quiet street. The check in process was very easy which was helped by the friendly staff. Although the room requires an update I would reccommend this hotel." (99291081)
The friendliness of the staff
Has charm but the bedroon needed updating
1 of 1 people found this review helpful:
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Pauline ( Mature couple)
from Romford , United Kingdom;GB on February 18, 2007
Central location, pleasant staff.
condition of bathroom, door did not closes, no bath plug, condition of bath below standard room in need of modernisation, view of car park.
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Anonymous ( Family with older children)
on February 14, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"Like to have known the size and condition of the bathroom." (99849475)
The staff are friendly and accomodating.
The carpet is dirty. The bathroom has only a sliding door and the fan is not strong. The corridor was dark.
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Sally ( Mature couple)
from East grinstead , United Kingdom;GB on January 17, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"The staff were incredibly hospitably and we could not fault them for this. First class. The only unpleasantness was the bath was so small with a lost plug (which the staff ran around and found a replacement) and the mini bar,. No other faults with the hotel." (99384368)
We like the four poster bed and the old french furniture
The very small one man bath and shower - mini bar no key - no plug for the bath
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Robert ( Mature couple)
from Worcester park , United Kingdom;GB on January 13, 2007
Citôtel Roncevaux, Pau - Reviews & Ratings"We would like to have had a better idea of the rooms and their aspect. Ideally we would have preferred a room which had more daylight. Overall the staff was good. It was helpfull to have the accommodation priced withoutv breakfast as this ment we could eat in the town" (99277349)
Staff were friendly and helpfull, the room was large with good facilities.
It was a dark due to it adjoining a wall from the next building. The beds were a bit narrow(3 single beds). I think we could have changed rooms as it wasn't very full.
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Debbie ( Mature couple)
from Leighton buzzard , United Kingdom;GB on November 20, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"I'd actually reviewed the hotel before the booking so was well prepared for how welcoming and accomodating the staff would be, however I do think that this masked the 'state'of the hotel. The reception obviously looks the part but once you start ascending the stairs you quickly become aware that the hotel is a lower 3*, it's threadbear, 70's lookings decor, and the rooms, albeit adequately furnished are, well.......cheap." (99763791)
The staff - very helpful and very, very friendly - they couldn't do enough!
Rooms a little shabby.
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Anonymous ( Mature couple)
on November 3, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"This hotel is well positioned for the city centre and has very helpful staff, in particular the receptionists. It was also very convenient that there was on-site carparking. We where a little disapointed with the hotel building, as the web site suggested that it was a much older and interesting place. We would certainly use this hotel again if we where visiting Pau city." (99796920)
Close to city centre. Very helpful staff. Car parking.
Not the period features that where expected
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Anonymous ( Family with older children)
on August 20, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"Old building with quaint layout, but spacious and airy rooms." (3304781940)
Well located. Large rooms and bathrooms. Good value.
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Carol ( Group of adult friends)
from Blackrock , Ireland;IE on August 18, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"The room and breakfast were great considering the price. The staff at the hotel were second to none. Extremely friendly & helpful. I don't think I've ever before experienced such a pleasant staff in a hotel!" (3305170606)
The Staff.
Nothing.
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J l ( Mature couple)
from Oadby , UNITED KINGDOM;GB on August 5, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"Pleased with the overall standard of the hotel, although the room was dark. As hotel wasn't busy, we could have been upgraded. Location was excellent, in walking distance of nicest areas of Pau and restaurant area. Not easy to park around hotel, and difficult to find during road alterations currently taking place." (3304941831)
The hotel was very close to the castle area which was very pleasant, and in walking distance of very good restaurants. Room was clean and tidy. Service was good.
Not much parking provided, and our room was very dark, facing a wall. There was not always much choice left at breakfast.
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William ( Mature couple)
from Bury , United Kingdom;GB on August 1, 2006
LOCATION
VERY LIMITED BREAKFAST CHOICE
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John ( Mature couple)
from Portrush , United Kingdom;GB on July 11, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"As above." (3304609156)
The hotel had its own parking. The rooms were very pleasant and in the old fashioned style. The receptionist was extremely helpful regarding food and places to eat. Clean, central and with airconditioning. Very good.
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Ashleigh ( Mature couple)
from Norwich , United Kingdom;GB on April 11, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"I was happy with the hotel and booking service." (3304331940)
It was central
Iasked for a double and got a twin
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Anonymous ( Mature couple)
on March 21, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"The stay met our needs perfectly." (3304229674)
The comfort & convenience
Do not serve fried or scrambled eggs at breakfast unless they can be made to look and taste appetising.
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Anonymous ( Mature couple)
on February 9, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"Staff were very friendly, helpful and informative. We would use your chain again and may well do in the summer when we come back to France." (3304004947)
Loved the curtains and decor was good.
Shower curtain needed in bathroom. Door had a big split in so didnt look very nice. Air conditioning in bathroom didnt work. It seemed very dark as the window shutters were closed. Wouldnt really like to stay for over 2 nights at a time.
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Mark ( Group of adult friends)
from Widnes , United Kingdom;GB on February 7, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"staf where spot on and friendly" (3304201600)
good rooms and showers
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Anonymous ( Mature couple)
on October 19, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"Nice 2-star hotel very convenient to train station, Chateau and excellent restaurants. Room was well appointed and quiet. Some facilities have been upgraded, some not yet. The upgraded rooms are quite comfortable, the older ones are a bit more difficult. Staff was very professional, helpful and efficient." (2709770)
Very convenient to train station, Chateau and excellent restaurants
Some rooms have been renovated (very nice), some have not - but should be
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Joseph ( Same sex couple)
from Wirral , United Kingdom;GB on October 11, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"We only stayed for one night and arrived late so we can't really comment on the hotel's facilities or services. But, the man on reception who checked us in was very helpful and friendly. Our room was also nice and the general feel of the hotel was nice too, so we will probably stay at your hotel again when we come back to Pau." (2831563)
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Anonymous ( Young couple)
on October 4, 2005
The hotel staff was very friendly and helpful.
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Doreen ( Family with older children)
from Kraainem , Belgium;BE on October 1, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"This hotel is perfect if you want to be in the centre of town, ie walking distance to many things inc the castle and cafes and restaurants. The staff are very friendly and helpful. Breakfast filling and well balanced compared to many other little hotels which only offer croissants and jam and coffee. Our room was large but rather gloomy. Appreciated having tea and coffee-making facilities in the room." (2722566)
The reception staff were very friendly, helpful and gave us loads of information when we asked questions. Hotel well located in town centre. Limited off-street parking available. Breakfast well balanced as it included fresh fruit salad as well as bread, cheese, ham etc. Tea and coffee-making facilities in the room. WC separate from bathroom
Although there were lots of lamps in the room, the level of light was still rather low. Lots of dark furnishings also made the room a bit gloomy. Door to room wasn't very secure. Our window opened onto a wall which also cut down on the light in the day.
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Stephen ( Mature couple)
from Bridgwater , United Kingdom;GB on January 12, 2006
Citôtel Roncevaux, Pau - Reviews & Ratings"A car park in the centre of Pau gives this hotel an excellent introduction. Very good reception staff compensate for fairly lacklustre room and bathroom. Overall value for money is very fair and we loved Pau." (2973702)
LOCATION
UPGRADING BATHROOM FACILITIES
0 of 1 people found this review helpful:
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Trevor ( Mature couple)
from Sleaford , United Kingdom on September 12, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"During six days stay lift not operating for four days,stairs are badly lit and steep making access for elderly or infirm residents difficult.Rooms on the road side of hotel are very noisy due to traffic and are in need of updating, However aftre relocating to rear of hotel traffic noise ceased to be a problem. Hotel parking is for four cars only and street parking is restricted." (1981552)
Staff very helpful and pleasant
Parking and general standard of rooms, also tea/coffee making facilites in room would be good.
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Lucy ( Mature couple)
from Leighton buzzard , United Kingdom;GB on August 10, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"Generally good didn't know what to expect. Reception staff were lovely and upgraded our room for us when we asked. One English channel on the TV would have been nice to get the news and weather but not totally necessary." (2207447)
Good position in the town. Very helpful reception staff.
Breakfast. Air conditioning
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Jamie ( Young couple)
from Winsley , United Kingdom;GB on April 21, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"We were a little apprehensive about booking the hotel after reading some of the reviews but I would have absolutely no hesitation in staying at the Citotel Roncevaux again. The room we had was decorated in a chalet style with wood panelling. We thought this made the room very cosy rather than dark. There were extra pillows and blankets and air conditioning if too hot. The room was clean, cosy and well maintained. The only comments I would agree with are that the hotel is ackward to find if driving from the airport and that the parking isn't wonderful although when we had problems with parking the receptionist took our car keys and moved the car for us when a hotel space became available. Our biggest plus about the hotel was the helpfulness of the staff. We asked where we could hire a car from and the hotel arranged it all for us at no extra charge and had the hire car bought to the hotel and picked up from the hotel at the end of our stay. How's that for service!" (2117036)
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Karen ( Mature couple)
from Dagnall , United Kingdom on February 21, 2005
Citôtel Roncevaux, Pau - Reviews & Ratings"The hotel is well situated in the heart of Pau - convenient for shops and restaurants. The room was very small however, and as their was a very cold spell in the weather, the heating was inadequate. The room was clad in dark pine wood from floor to ceiling making it extremely depressing." (1808431)
The reception staff were very good
The rooms was cold, the shower did not work properly and there were insufficient towels
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"We stayed for three nights and were very disappointed to find the hotel nothing at all like we expected from the hotel website. In fact we wondered if we were actually at the wrong hotel when we walked beyond reception and to our room. Guests need to be aware that there are two very different sides to this hotel - the rooms that have been upgraded are those used for the website photos. The other rooms are dark, bland & basic and offer a totally different experience. It was disappointing that considering we were one of only three people staying at the hotel during our stay, that we were given an old style room at the back of the hotel with a view of building rubble." (108677400)
Very convenient location in heart of old town and easy to find. Free parking (albeit just 5 spaces). Friendly staff.
Room was bland and very basic - not all the rooms are like those beautiful photos in the brochure. Only 10 rooms in the hotel have air conditioning - ours was not one of them. Corridors and main stairs very badly lit (even in middle of the day they are dark). View of building rubble and concrete wall from our room. No shower curtain meant however carefully we washed the bathroom was flooded. No public area in the hotel (the room that could have been used as a lounge area was emply of furniture). The hotel does not have a restaurant (only a breakfast room) instead offers a room service menu to guests enquiring at reception.