Best Western York House Hotel, Eastbourne - Reviews & Ratings
14-22 Royal Parade, Eastbourne, BN22 7AP
Best Western York House Hotel, Eastbourne
With an indoor swimming pool and free Wi-Fi, York House has a stunning seafront position, less than 400 metres from the pier, and only 20 metres from the gently... more
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Rooms from £42
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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June ( Solo business traveller)
from Rothwell , GB on July 14, 2007
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John ( Mature couple)
from Ross on wye , GB on December 3, 2008
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Disappointing, I assumed that Great Western had certain standards for rooms which were higher than the standards which we encountered." (107322580)
Friendly staff, reasonable breakfast. Not expensive.
Very small and old fashioned room with tiny bathroom, more like a (jaded) B&B than a Great Western 3 Star hotel, we were very disappointed, the room was gloomy and we couldnt wait to get out and about rather than stay there. It was not the stay that we had expected.
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Anonymous ( Mature couple)
on September 16, 2008
Best Western York House Hotel, Eastbourne - Reviews & Ratings"overall good, but price did not reflect in breakfast, would of preferred to have pain for 'room only' on this occasion" (107129784)
Room was large and clean, bed and bedding comfortable
Shower head riser would not stay up therefore had to bend to have shower. Breakfast item choice not very good, fried eggs only and had sat under cover a while. There was porridge covered near egss etc but did not know until after we had cereal, no notice to say there was porridge. Came back at 11.30 ish to hotel bar for coffee & liquer to be told 'coffee machine had been used all day and had run out of steam/pressure!'
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Valerie ( Mature couple)
from Sothampton , GB on August 28, 2008
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Comfortable...." (107253783)
plenty of hot water....comfy bed.....polite staff.....food edible....good position...
Decor slightly tatty....pat testing date for hairdryer out of time...parking dreadful.
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Anonymous ( Solo business traveller)
on May 12, 2008
Best Western York House Hotel, Eastbourne - Reviews & Ratings"there is no mention of the work going on in the hotel. staff in the resturant struggled to understand english" (97406954)
The condition of the hotel is not like the photos on the web site
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John ( Mature couple)
from Wargrave , GB on March 27, 2008
Best Western York House Hotel, Eastbourne - Reviews & Ratings"I didn't think the food came up to the standard of the hotel. At breakfast the plates were cold and by the time you got your food to the table it was getting cold. I didn't think the choice of food at Dinner was good and we ate in the Bar instead one night. Staff was very friendly" (97575112)
Very Clean large warm Bedroom
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Christine ( Group of adult friends)
from Crystal palace , GB on February 7, 2008
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Very well presented hotel. Clean and tidy throughout with extreamly helpful and friendly staff. Beautiful veiws." (97354151)
The room was lovely and warm when you entered. Very clean and tidy.
It took quiet long to check as the staff were checking details.
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Anonymous ( Mature couple)
on January 23, 2008
Very clean good food friendly staff
Bar area very open and not very warming as a bar should,needs more comfortable seating
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John ( Mature couple)
from Leigh on sea , GB on January 6, 2008
Renovation is in progress so it is difficult to judge. When we arrived we wanted a coffee but this would have been served from the bar area which was not inviting - we chose to find a cafe elsewhere. First impressions are important and this did not impress us.
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David ( Group of work colleagues)
from Tunbridge wells , GB on December 27, 2007
Rooms need upgrading, no hot water without a complaint, no bar or room service.
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Anonymous ( Mature couple)
on December 5, 2007
Excellent size room with great seaviews.
Hotel generally needed a bit of redecoration. As our stay was in December this may be adddressed over the coming months. Would not have liked to stay in one of the rear view rooms
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Anonymous ( Solo business traveller)
on February 9, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"My stay was fine the Hotel is dated and in need of refurbishment. My cooked breakfast would probably get 4/10 as is was poor and cold but I did not complain as I needed to get to a business meeting." (99800910)
The size of the room and the sea view
The bathroom was very dated and poor with the vinyl floor covering all pealing uparound the edges
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on July 28, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The overall opinion of this hotel would be 3 out of five because of the poor service on day two at breakfast when we waited for 20 minutes for our tea and coffee order to be taken and noticed that people arriving for breakfast after ourselves were served first.The organisation of staff attending tables given that coach parties were there could have been more efficiently deployed the supervisor on this day could have helped his staff by clearing tables as well as helping guests to be seated. It would also be helpful if staff were given a set number of tables to concentrate on rather than each of them try to cover any table. Hope to be constructive not hyper critical! Overall this hotel is very good and we would return at some point" (97961053)
Room was very bright and airy sea view excellent pity that the curtains did not match the paper but overall that did not matter.
The size of the bath because when on holiday I find it nice to relax in a bath rather than a shower after a long walk.
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Anonymous ( Same sex couple)
on June 28, 2007
close to amenities
a bit old fashioned
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Bunny sai bun ( Group of work colleagues)
from Lai chi kok , HK on May 23, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"beautiful beach. the town is quite and good for people who is looking for a nice view and quite town." (99526142)
cleanliness. the location is very nice, where is close to the beach.
About the room location, which is right behind the dinning room. a bit disappointed.
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Terence ( Mature couple)
from Erith , GB on May 10, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"the hotel had everything we wanted,the staff were very good and nothing was too much trouble for them.a small problem with the room lock resulted in us being upgraded to a nicer room for the inconvenience. my only criticism would be dont order the crispy duck for a starter as it appears the chef has not got the hang of cooking this dish and we had to return ours as it was inedible and by all accounts the same on many previous occasions but well worth the stay." (99361039)
the room had everything we required,it was clean and comfortable
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Michelle ( Young couple)
from Cannock , GB on May 9, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"We stayed in room 184 which is on the first floor and has a lovely seaview. The room was very bright and clean and appeared to be newly decorated. Bathroom was clean and featured a (slightly weak but usuable) shower over bath. King size double was also clean and comfortable. Only slight downside to this room was that the curtains were ripped which made them look a little shabby. The cooked breakfast was somewhat disapointing, not a particularly large helping on a large plate made it all look a little lost. Tasted ok but you wouldn't want to pay the extra " (99106513)
Very bright, airy & newly decorated. Clean
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Karen ( Mature couple)
from Surbiton surrey , GB on May 2, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"what a lovely hotel room fantastic all staff very polite and very helpful i shall stay here again and will recommend it to others great value for money breakfast was good had a fantastic weekend" (99029507)
the room was very clean and was big bathroom quite big with bath and shower and vary clean bed very comfy was given a sea veiw ant no extra cost what a lovely suprise
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Beverley ( Family with young children)
from Slough , GB on May 2, 2007
The sea view was excellent and the room was very big and spacious, well worth the cost. The food was excellent too and we had the swimming pool to ourselves which was nice. Breakfast was very good, a good selection.
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Anonymous ( Young couple)
on May 2, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Really friendly hotel, rooms fairly basic but clean and tidy and staff were very good. Would def go back if in the area again." (99999246)
This was a dog friendly hotel which is great as we can bring our dog along when we go away and they don't charge extra for him like other hotels..
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John ( Mature couple)
from Holton cum beckering , United Kingdom;GB on February 7, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Having lived in Hailsham/Eastbourne since 1993 until 2004. I have considerable local knowledge. As I wanted a good middle of the range hotel room, not too expensive not too cheap for a one night stopover, I chose your hotel and upgraded to a seafront/sea view room. What a total disappointment upon my arrival I was given room 294. The room had an electric heater, wall mounted, in the OFF position. Thus the room with single glasing has assumed the temperature of that outside zero degrees. I turned the heater ON and went out to a local restaurant for a couple of hours until the room had warmed up. Furthermore, I have travelled many continents over the years and I have never come across a bathroom so small as this one in 294!! Our cousins from across the pond would laugh at this recepticle!!. With only single glazing installed the noise of the traffic was also unacceptable. Personally, I would have been better off staying at a Travel Lodge for £50 less offers. At least you know what you are getting before you arrive Nationwide!" (3304158647)
Sea View
Havung the room above the outside temperature. Zero degrees on the day of my arrival.
2 of 2 people found this review helpful:
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H ( Family with young children)
from Kent , GB on April 22, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"very good" (99267366)
Very clean, the best breakfast in england, I ate continental buffet and cooked fish dish,it was great! The pool was warm clean quite big, we enjoy family swimming in the morning and evening! everything more than I expected, I think very good standard as a 3star hotel.
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Anonymous ( Family with young children)
on April 18, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"we enjoyed out stay and would stay here again. The staff were friendly and helpful, and our double room with sea view was very clean and bright (despite the bathroom being a little dated!)The view was great, excellent location for beach and facilities. Breakfast could have been better: it was a little disorganised - the hotel was busy with a function, and we were asked to move tables unnecessarily by staff. Overall good, and we would definitely stay here again" (99885332)
The staff were friendly and helpful, and our double room with sea view was very clean and bright (despite the bathroom being a little dated!)
breakfast was a little disorganised - the hotel was busy with a function, and we were asked to move tables unnecessarily
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Anonymous ( Family with young children)
on April 10, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"This was a nice hotel in a great position. Parking was difficult in the afternoon but found a space in the early evening. I would stay here agin but eat out." (99409660)
The room was spacious and clean, the bed was comfortable. We had a sea view which was lovely. The swimming pool was small but great fun. The staff were polite and friendly.
The shower was very poor. The food in the hotel restaurant was horrible! If you stay here go out to eat.
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Anonymous ( Mature couple)
on February 25, 2007
clean,tidy,well serviced
romm was uncomfortably warm even with heating turned off!
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Anonymous ( Solo business traveller)
on September 20, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"none" (2745556)
Fair
Modernisation
2 of 2 people found this review helpful:
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Anonymous ( Mature couple)
on February 23, 2007
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The hotel had an air of faded past glories.The bar area is small as is the swimming pool.The breakfast was rather dissappointing but the service was quite good." (99022301)
The people in the room above got up at about 6.30 am & proceeded to walk about the room which had extreamly creaky floorboards.
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Anonymous ( Solo business traveller)
on October 14, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Sunday evening meal. I was the only diner left and after main meal, I decided to have pudding and coffee in the lounge. The staff were clearing tables and setting up the breakfast tables which meant it was very 'clatterery'. Also, served course after course, rather than a small break in between. Would like to see this improved as staff generally were very helpful and friendly." (2831495)
Stafffriendly and helpful
Food service. Allow time between courses not serve one immediatelty after the other.
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on November 1, 2006
It was very central
The room was too hot
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Anonymous ( Mature couple)
on October 31, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"great to have use of pool breakfast good one evening meal we had not impressive" (99797345)
efficient friendly staff cleanliness
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Rebecca ( Young couple)
from Chatham , United Kingdom;GB on October 19, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"See above comments. Had a fantastic stay, was made to feel welcome and would like to stay again." (3305490978)
The location was fantastic, and staff were helpful and friendly. I was able to check in earlier than the 1400 hours check in stated which was much neeeded, and running very late when we arrived, but staff saw me quickly to my room where I was able to get ready.
The price! I loved the hotel and t5he atmosphere, howevere unfortunatrely prices to stay away are so expensive, though this is a country wide problem, not just your hotel!!
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Lesley ( Young couple)
from Cambridge , United Kingdom;GB on October 18, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The room was shabby, especially the bathroom - floor was lifting around the edges, the woodwork around the roof light was chipping and needed maintenance, the shower was barely a trickle and the toilet was not always easy to flush. In the bedroom, the fitted sheet did not actually fit, so as soon as we got into bed, all four corners let go - this made for a fairly uncomfortable sleep. I realise we did not have an expensive room, but I actually expected a bit more for " (99894847)
The location was good and the staff were friendly and helpful. The breakfast was good.
The room was a bit shabby (more detail below) - we did leave a comment card with the hotel on departure.
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Anthony ( Mature couple)
from Queens park , United Kingdom;GB on August 30, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The location of the hotel is lovely...on the front.......the rooms were fine at the price.....and the breakfast was quite good.....except for the worst coffee I have ever tasted.... simply brown water. Why is it that seaside hotels in Britain have not the first idea about how to make a cup of coffee.....? Strange... but I'm sure its no worse than many others. Why dont they buy a cafetiere, some Illy coffee and a milk steamer or Italian plunger creamer? Not a huge investment." (3305242946)
Nice location
A bit creaky.... and fading grandeur
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Raymond ( Other)
from Williamsville , United States;US on August 24, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The staff was very accomodating, particularly in the dining room. The dinner was well prepared with a good selection of dishes. The room was clean and modern, but rather small. As an American, I thought the room rate of 90 pounds B&B (about $165.00) was rather high. The room was pleasant, but not luxurious, and did not have an ocean view." (2611588)
The room was clean and had all the customary ammenities. The bathroom, although small, was bright and modern.
The water in the shower was only lukewarm.
1 of 1 people found this review helpful:
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Ian ( Other)
from London , United Kingdom;GB on August 25, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"I was travelling with a small, extremely well behaved dog; so before booking a table for dinner in the Hotel Restaurant I checked whether pets were permitted in the Dining Room. I was clearly told they were welcome. Arriving for dinner, a waiter showed us to our table and we sat down with our menus. When the waiter came to take the order, he said pets were not allowed. I explained that before I booked I confirmed that they were, and the waiter said in that case we could remain. Before the food arrived he said the dog must leave. At this stage in the evening it was too late to find anywhere else to eat, so I had to take my pet to the hotel room for the duration of the meal. The Hotel should employ more honest ways to encourage guests to choose to have dinner in their restaurant, and find staff who are as courteous and cordial as my dog." (3305208930)
Large Room with excellent view.
Guests were treated very poorly by hotel staff.
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Anonymous ( Young couple)
on July 27, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"We had a very enjoyable weekend in Eastbourne and on the whole the hotel was very good. The staff and service were excellent and the breakfast delicious. The hotel could do with a lick of paint and is a bit tatty, but we would be quite happy to go back." (3304953206)
The hotel staff were very friendly and helpful. The position of the hotel is excellent with amazing views and just a short walk to the pier.
The room smelt strongly of air freshner and was a little shabby. It was also very hot, but the staff gave us a fan which was very helpful.
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Anonymous ( Mature couple)
on July 27, 2006
Location
Nothing
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Patricia ( Solo leisure traveller)
from Chertsey , United Kingdom;GB on June 23, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The hotel staff were friendly and courteous very helpful.We felt very relaxed and comfortable. We had a lovely sea view. The hotel itself was very clean and we would not hesitate to stay there again. This was our second stay at the york house. We would recommend our friends stay there when visiting eastbourne. A thoroughly enjoyable experience." (3304267773)
lovely sea view
size of the room
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Colin ( Mature couple)
from Gravesend , United Kingdom;GB on May 31, 2006
Had a sea view
The hotel was very busy
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John ( Other)
from Shipston on stour , United Kingdom;GB on February 4, 2006
Best Western York House Hotel, Eastbourne - Reviews & Ratings"We arrived late but were helped by courteous staff who rustled up some sandwiches which we ate at a comfortable table in the foyer with a round of drinks from the small but well stocked bar. Comfortable night and some of us rose early to use the small but well maintained swimming pool before breakfast. Good breakfast, promptly served on hot plates. Smoked haddock and poached egg - a bonus! Efficient checkout - no problems - an enjoyable overnighter." (3304083496)
friendly staff
Some additional heat in the bathroom would have been an advantage on what was a cold january day.
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Edna ( Mature couple)
from South harrow , United Kingdom;GB on November 3, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The hotel staff were very welcoming and helpful and the hotel is in a prime location for the beach and the local shoping centre and resturants. In the hotel the breakfast was very good and overall the hotel service was excellent and very friendly." (2878930)
Spacious well kept room with good facilities
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Anonymous ( Other)
on September 6, 2005
Brilliant sea view room
Swimming pool facilities. Changing room very poor with no showers
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Anonymous ( Mature couple)
on September 1, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"ok" (2668902)
room had an excellent sea view
television was set to low could only see it when lying in bed
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Klaus-norbert ( Mature couple)
from Buettelborn , Germany;DE on August 29, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"Best hotel in England we ever had. :-))" (2169815)
The process to get an early riser breakfast does not work as reception told us it would. We did everything they told us to do and still went without a breakfast on our departure day. We just had some tea with the material supplied in our room.
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Anonymous ( Other)
on August 24, 2005
Location was good & breakfast was excellent, friendly
no need for silver service for evening meal, food was just heated up and not fresh, I think, bar drinks expensive, basic rooms with no SKY
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Anonymous ( Mature couple)
on August 23, 2005
Convenient
It was too hot, heating on in bathroom
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P j ( Mature couple)
from Herne bay , United Kingdom;GB on July 13, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"wanted DB&B, made to pay for dinner seperatly, thus costing more, asked for pos sea view, dident even listen." (2507989)
clean and tidy
could listen more to guests.
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Barry ( Mature couple)
from Ledbury , United Kingdom;GB on July 10, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"with out doubt the major problem is parking,or perhaps i should say yht lack of it!" (2086938)
the sea view
decoration
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Anonymous ( Young couple)
on June 1, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"The room was great, very clean and nice view of the sea. The only minor issue is the availability of Wi-Fi, which only when we arrived and checked-in, was told it did not reach the side of the hotel where our room was located. Also, would have preferred not needing to walk through the dining area everytime we came in and out of our room." (2301914)
Clean room, good view, essentials all available.
Wi-Fi access not available on the side of the hotel where we stayed in. Would be useful if customer knew of this at time of booking.
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George ( Young couple)
from Lewisham , United Kingdom on May 25, 2005
Best Western York House Hotel, Eastbourne - Reviews & Ratings"THe purpose of our trip was for a relaxing atmosphere in pleasant suroundings. The hotel was lovely but I would have liked to have known that it was more for the eldery. The background music was old time music. There was alot of elderly customers. Not that we would have appreciated lots of youngsters. But we did feel it was more for 55plus age group." (2302864)
Very clean. Staff very pleasant and helpful. Friendly atmosphere.
possibly a little too geared towards the elderly.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"I would definately stay in this hotel again and would recommend to my friends" (97023866)
clean, tidy & just what you described
2 of 2 people found this review helpful: