Royal Hotel, Kingston upon Hull - Reviews & Ratings
170 Ferensway, Hull, HU1 3UF
Royal Hotel, Kingston upon Hull
In the heart of the city, Royal Hotel is a 19th-century Victorian building.The hotel is adjacent to Hull Rail Station and the new £150 million St. Stephens shop... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Solo business traveller)
on November 29, 2009
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Anonymous ( Group of adult friends)
on November 24, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Overall a pleasant experience, despite the mix up with the rooms." (108560799)
Reception staff were very helpful and tried their very best to sort out a problem that was not of their making.
Rooms allocated to us were already allocated to other guests. We were offered 5 different rooms (that were already allocated) before we got the rooms we booked.
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Karen ( Mature couple)
from Hornsea , GB on November 3, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"we had a lovely stay, but booking in ? out was rather embarrassing trying to get things sorted while other visitors were there." (108287201)
very friendly staff, comfortable room
staff had no booking for me when i arrived, luckily i printed off a copy of my booking before leaving home, it took a while to sort out so i was given a key & told it would be sorted out later & i handed over the booking conformation i had printed. on booking out though i was asked for more money than i was quoted on the booking & i could not show them the printed off sheet has i had already handed it over the day before, so again i was left quite a while till this was found & amended.
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Anthony ( Group of adult friends)
from Dereham , GB on October 20, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"overall good, some points let down the room" (108457605)
Fine victorian decor close to town centre facilites
Drafty windows easily solved, evidence of damp on walls either from internal humidity (most likely) or through wall problem, both are fixable.
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James ( Solo business traveller)
from Settle , GB on October 5, 2009
Location, ease of parking and free wireless internet connection an excellent benefit
Small room and television reception terrible.
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Christine ( Mature couple)
from Dorchester , GB on September 16, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Enjoyed the stay apart from the comments made above." (108582115)
Location of hotel. Friendliness and helpfulness of the staff.
Disappointed in standard of evening meal in the restaurant. No al'acarte menu available. Standard of table d'hote menu poor.
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Anonymous ( Mature couple)
on September 11, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Good atmosphere. Excellent location. Very helpful staff." (108564297)
A well maintain established hotel in a good city centre location.
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Daphne ( Solo leisure traveller)
from London , GB on August 22, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"I have stayed at this hotel three times. It is in a convenient position for both the old and the new parts of town. " (108549971)
The Royal is a comfortable hotel in the town centre. The accommodation is good with a good breakfast. The staff on reception, and the restaurant staff are very helpful.
No bad points.
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Janet ( Same sex couple)
from Luz , PT on August 12, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"The Hotel was is very good and so are the staff." (108769041)
Slap bang in the middle of Hull,just across the road from the shops and entertainments
A bit noisy from the road and a night club if the window is open
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Anonymous ( Solo business traveller)
on July 20, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Good hotel, no problems booking in, room clean and ok for a nights stayover. " (107992251)
Clean room, well decorated as was the communal areas of the hotel.
Old TV, at floor level so difficult to see from bed, only six channels. Bath slow to empty
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Wing wai ( Solo business traveller)
from Kowloon , HK on July 19, 2009
Breakfast and close to the train station.
Room #131, it's too hot that the air conditioner in the room was broken.
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Karen ( Group of adult friends)
from Stockport , GB on July 17, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Not bad at all." (108857548)
There were key members of staff that were excellent, they even put coco pops behind the counter for my 19 year old daughter at her request because she was going to work at 5am! Fabulous location if you travel by train.
Breakfast was a bit hit and miss (no beans left and scrambled egg clearly left out for a while).
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David ( Mature couple)
from Westcliff-on-sea , GB on June 8, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Disappointing." (107577205)
Reception and staff were excellent. Room was clean. Air conditioning worked and was efficient.
The room reqired redecorating, especially the ceiling which was stained from an earlier flood from above. The liquid soap dispenser over the wash basin was empty. On a point of safety, the copper pipe to the cold tap on the wash basin had been replaced but the earth bonding cable had not been reconnected. The bed was uncomfortable. TV reception was poor. The ceiling tiles in the corridor were badly stained and one was missing.
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Kevin ( Mature couple)
from Barnstaple , GB on May 27, 2009
Excellent staff
Hotel needs a refurb, then charge a little more
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Dewi ( Group of work colleagues)
from Holyhead , GB on May 22, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Adequate for an overnight stay but not for an extended holiday in Hull." (107756416)
Helpful staff and new beds when we arrived!
Dated, not the cleanest bathroom, strange keycards to open doors impossible to fathem!
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Anonymous ( Mature couple)
on April 30, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"nice hotel in a good location for all amenities in hull." (107952928)
friendly staff,helpful,romms were cleaned every day which was a bonus.
buffet breakfast most of the food was dried up, but waiting on staff got us fresh food made up.
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Martin ( Other)
from High wycombe , GB on April 23, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Good." (107772073)
Easy to find, good location (for centre of Hull), easy parking, friendly staff.
Reservation from active hotels did not reach hotel before arrival - fortunately they had rooms and honoured the reservation with no problems.
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Anonymous ( Mature couple)
on April 15, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Overall good value for money" (107938245)
Very helpful and pleasant staff
We were not expected at the hotel and reception claimed they had not been advised by Active Hotels of our booking.
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Andy ( Group of work colleagues)
from Mablethorpe , GB on April 7, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"great hotel and central location very handy for all amenities." (107434925)
easy to find location in centre of town. free parking. pleasant helpful staff. period decor but modern fittings in rooms. full cooked breakfast - serve yourself as much as u want - included in the price.
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Wendy ( Family with older children)
from Rearsby , GB on April 7, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"A pleasant and relaxing time with family" (107570259)
central location with good parking
Noise from night time revelers- double glazing should be fitted! Small bath with leaky plug.
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Anonymous ( Mature couple)
on April 5, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Unrepeatable" (107751920)
Cheap
Dirty room. Cloudy hot water. Broken bed
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Kim ( Same sex couple)
from Birmingham , GB on March 24, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings" generally positive. " (107742106)
Building and decor high standard. Food- choice and taste positive. car parking excellent Location of hotel very central easy to access all local shopping theatres etc Bar staff helpful and friendly.
Booking in clerk poor communicator and unable to answer questions, she told us reception wasnt her usual job. Waiting staff at breakfast were preoccupied talking about the death of someone. I had to ask twice for tea as they were having conversations and not aware of customers. Would have welcomed the opportunity to be able to have a sandwich when we arrived back from theatre at 10.30pm but not available
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Tony ( Group of work colleagues)
from Doncaster , GB on March 22, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"it was clean and tidy but the rooms need updating think its star rating is a bit over rated" (107466425)
friendly staff
needs a lick of paint air con not working in hotel breakfast expensive
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Clive ( Family with older children)
from Dublin 12 , IE on March 3, 2009
The hotel is pretty bland and i found out whilst over at the hotel there are some newer hotels around which are up to twenty pounds per night less expensive.
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Bernard ( Solo leisure traveller)
from London , GB on March 3, 2009
Royal Hotel, Kingston upon Hull - Reviews & Ratings"If it works leave it alone" (107824614)
overal, a pleasant stay
Tv bad reception
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Anonymous ( Young couple)
on November 11, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"would stay again but hopefully quieter room. pleasant stay." (107323628)
food lovely.friendly staff. lovely warm room.
Noisy room over front entrance.Busy noisy road.
1 of 1 people found this review helpful:
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Torstein ( Group of adult friends)
from Trondheim , NO on November 19, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Good" (107347923)
Excellent staff
The shower was difficult to handle
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Anonymous ( Group of work colleagues)
on November 19, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"As I work away from home I stay in hotels all the time — mostly 5 star.The Royal Hotel was very good value for money. In a great location and the atmosphere was happy and welcoming." (107356454)
welcome, ambience lovely , staff obviously happy to work there.Nice that the hotel was rebuilt as it would have been. Bar /reception area welcoming.Location good.
Easily remedied — TV needs to be on higher table so that you can see it when in bed. this is important as our room was small with no room for chairs.( the size is ok as it was reflected in the cost of the room)The bathroom needs a bit anti mould spray in the corners.(this said, generally the hotel was clean)
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Michael ( Mature couple)
from Winterbourne bristol , GB on September 2, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"I know I have made some critisim but we enjoyed staying at your hotel and it is very central so will stay again in the future. The lounge was cool and airy." (107208008)
the staff were excellent friendly and helpful.
Unfortunately the board around our bath did not fit properly and was unsightly. We found the shower too powerful and difficult to keep at a comfortable temperature. We found the shower curtain too long and found it dangerous when showering. The tables were we had a drink should have been kept clean not sticky and spillages mopped up. Finally I found the staircase and well dusty from the third floor to the ground.
1 of 1 people found this review helpful:
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Anonymous ( Other)
on July 21, 2008
Breakfast very nice
A little expensive
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 2, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings" Good" (97124372)
Staff good genertally - friendly helpful but bad experience with car park detracted from stay
Reception did not change my car number plate number on their register when I gave the wrong number at booking in and I got a parking ticket - but the repetionist said this would be overturned by the hotel and I was given all the help required for this genuine mistake - and it is goofd to have free parking in busy city.
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on April 9, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Bath or shower; Overall stay was pleasant, staff friendly decent breakfast." (97770905)
No bath; shower only.
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on April 4, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"The food in the restaurant was disappointing. The tv remote was broken (i fixed it myself). The towels were frayed and stained and had someone elses hair in them. Disappointing for so much money. I will probably avoid Quality Hotels in the future." (97937833)
Free parking
Bathroom wasn't very clean.
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on March 4, 2008
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Stayed there on a few occasions now so I knew what to expect.They tend to shut the bar early even when there are punters around." (97972406)
Gave me a suite when no doubles were available. The room was away from the station. It stood up to the earthquake!!!!
You do need to ask for a room away from the station , very noisy at night.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on February 28, 2008
The music in the restaurant in the morning was very irritating and the staff were at a loss to how to turn it off. The internet connectivity was too expensive. The payment mechanism was cumbersome.
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Anonymous ( Other)
on December 20, 2007
Royal Hotel, Kingston upon Hull - Reviews & Ratings"Disappointing - two main areas: advertised leisure facilities were not available residents bar shutdown at 10.30 p.m and it was farsical watching other residents trying to get a drink" (97700149)
It was ok
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Anonymous ( Family with older children)
on December 17, 2007
Gozy and classic place to staty with a warm welcome and happy faces to serve you
Noise coming from the Rail Station next door Confirmation email received was blank with only the reference number on the subject line. The reference number on the subject of the email did not match the hotel reference after I had to call to confirm my reservation and the on-line reservation functinoality took a long time to load and did not work properly.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"The hotel lived up to my expectations. I had a first floor corner room at the front of the hotel, ideal for people watching, as windows looked out onto station forecourt and main street. The hotel is currently being refurbished and the extra TLC is going to make a good hotel even better. " (108535934)
A period hotel in superb location for trains, taxi's and shopping district. Staff were friendly and accommodating.
The shower hose had partly come away from the shower head so that you got an uncomfortable extra gush of water when showering. Table staff in the dining room were more on the ball than kitchen staff. At one stage six customers were at the breakfast server picking over what was available, 10 minutes later after the waitress had shouted for more supplies, all dishes were full but the rush was over.