Ramada Maidstone, Maidstone - Reviews & Ratings
Hollingbourne, Maidstone, ME17 1RE
Ramada Maidstone, Maidstone
Stay at the Ramada Hotel and Resort Maidstone and experience everything you expect from an international hotel company. Enjoy a 3-star superior proper... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Mature couple)
on January 24, 2008
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Anonymous ( Mature couple)
on December 9, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"Let down by quality of food. This more worrying as dur to location little option." (107503955)
Facilities, especially the pool were good
We had an evening meal and the food quality was just that of mainstream pub. This made worse as we had to send back my wife's main course as the middle remained almost frozen.
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Leonard ( Mature couple)
from Great yarmouth , GB on July 11, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"There good have been a little more attention to detail in respect to cleanliness. The room could do with a bit of a makeover, tatty net curtains and a couple of small bits of wallpaper peeling away. Staff were really nice and the food was excellent.Great breakfast." (99127230)
Comfy bed with a good view
Room a tiny bit tatty in places
1 of 1 people found this review helpful:
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Amanda ( Solo business traveller)
from Havant , GB on December 4, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"Whilst generally my needs were met, the hotel was adequate. Rooms a little worn and tired. Food good and plenty of fresh cooked breakfast. " (107700577)
Staff attentive and cheerful.
Looks drab and unkempt. Needs decorating and updating.
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Anonymous ( Young couple)
on July 10, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"Even given that breakfast was included in the rate, a Travel lodge would have been better value." (99121771)
It was within walking distance of Leeds Castle
Not room to swing a kitten..let alone a cat! Poor value for money
1 of 1 people found this review helpful:
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Stuart ( Other)
from Wrexham , GB on November 10, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"Hotel and staff were both excellent. Facilities both indoor and outdoor were again excellent and gave a good point to relaxation from a busy couple of days." (107698542)
At 6 foot 5 inches tall I found both the bed and shower were excellent. All facilities and restaurant were excellent.
Sauna was out of order and the Jacuzzi water temperature was low.
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Luke ( Young couple)
from Northfleet , GB on July 8, 2007
I thought the rooms were very clean and kept in immaculate condition. I felt the bathroom and all facilities were brilliant.
I thought breakfast was a little expensive but was very tasty.
1 of 1 people found this review helpful:
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Toni ( Young couple)
from Rainham , GB on October 20, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"I think you get what you pay for......... but next time I would probably pay the extra and go somewhere else. " (107480195)
booking on line was easy
language barrier with reception staff, tap hanging out of the bathroom wall, coleslaw was off when we ordered room service, room cleaning staff woke us up the following morning yelling down the corridor at each other.
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Vera ( Young couple)
from Twickenham , GB on June 27, 2007
Good value for money, great service, nice room, gym and swimming pool
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on September 23, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"The hotel was in a pleasant setting, staff were welcoming but the points I've just mentioned let the hotel down. In addition, the varied spelling of questionnaire gives a bad impression of the hotel." (107282303)
Staff generally were friendly and helpful.
There seemed to be inefficiency in the restaurant. Some of the staff appeared to need more training. Plates were not cleared away. Drinks were taken to the wrong tables. Food was adequate but not spectacular. Steam from bathrooms activated the fire alarms, why not put more efficient fans in the bathrooms. To avoid accidents when using the shower, why not put hand rails in the bathrooms.
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Mark ( Young couple)
from West wickham , GB on June 1, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"i feel the overall experience was very satisfactory and the hotel itself as well as the room was clean, tidy and very comfortable. the only point i might like changed would be the room service and hotel restaurant prices being reduced slightly. I had the breakfast in the morning and although it was enjoyable enough, i felt it was a high price for what i got. i did not order any room service as the prices put me off but would certainly have been tempted had the prices been 20% lower. However, for a 4 star hotel I suppose this should have been expected." (99837229)
Stylish, simple, functional and practical
lack of enough towels
1 of 1 people found this review helpful:
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Peter ( Group of work colleagues)
from Middlesex , GB on September 16, 2008
Lovely food in the resturanr
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Anonymous ( Solo business traveller)
on May 19, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"Cleanliness Comfortable bed and nice linen Friendly staff Ample parking Easy to find" (99541851)
Friendly staff and clean room. Should have brought my swimming costume!
1 of 1 people found this review helpful:
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Kay ( Mature couple)
from Swansea , GB on September 2, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"Excellent" (107239097)
Very helpful staff
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Graham ( Family with older children)
from Warlingham , United Kingdom;GB on April 23, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"we stayed only one night so is hard to give a general review" (99354916)
it was comfortable and offered good facilities
1 of 1 people found this review helpful:
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Michael ( Solo business traveller)
from Shrewsbury , GB on August 14, 2008
Well equiped room, nice leisure facilities, good service, good buffet breakfast
Room small and a long way from reception, food only ok better to try the hot buffet next time
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Martin ( Mature couple)
from Stevenage , GB on April 18, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"the food was very good indeed -and the gym and general conditions throughout the hotel were excellent" (99896843)
the room was very hot due to lack of air conditioning
room very small - no room around bed.
1 of 1 people found this review helpful:
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Michael ( Mature couple)
from Hatfield , GB on July 2, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"This hotel proved very good value for money, with superb facilities for sport or just relaxing, friendly and professional staff and excellent food. It has the bonus of being located in huge open grounds down in the beautiful Garden of England, with the stunning Leeds Castle on its doorstep and the County town of Kent, Maidstone, only 4 miles away. Even the weather was great!" (108039212)
Excellent hotel. Newly refurbished and well looked after.
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Anonymous ( Solo business traveller)
on April 12, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"I was a single female staying at the hotel, but the courtesy and helpfulness that I received from all of the staff made me feel quite at home and relaxed. Everyone was extremely helpful and friendly." (99085121)
Very comfortable and spacious room with all amenities available
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on March 9, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"noisy hotel room, could hear other guest talking, mobile phones ringing, walking and walking round. very small bathroom, unappealing restaurant, went out to dine. Would rate the hotel as average accommodation. Have stayed in much nicer at a more competitive rate." (97957171)
location, good size bedroom, nice view.
Restaurant unfriendly, unappealing menu. The bathroom to small dangerous got burnt on radiator whilst on the loo ! informed staff at reception
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Anonymous ( Mature couple)
on March 1, 2008
Ramada Maidstone, Maidstone - Reviews & Ratings"Comfortable stay. A sign in the car park to Reception would have been helpful! Breakfast very good. Restaurant staff night and morning excellent but evening meal was a disappointment. We also heard someone else complain. We had to wait far too long for a simple cold starter and then our main courses arrived as the first was taken away. It had clearly been ready for some time and had been re-heated. The sauce had a skin on it." (97083459)
It was a perfectly good standard room such as you would find in many hotels.
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Neil ( Family with older children)
from Hemel hempstead , GB on April 10, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"Restaurant food was great (better than expected, given that the menu is prob the same wherever you stay!)and we were particularly impressed with the (head?) waiter's concern over our teenage boys' peanut allergy. We weren't very impressed with the bar entertainment, a female vocalist, and beat a hasty retreat once we'd eaten!! She was much too loud for such a small bar area ( and we could still hear her from our room on the first floor....) We enjoyed being able to use the pool. We wouldn't hesitate to return for an overnight stay ( we were there for a go-kart meeting in Sittingbourne on Saturday)" (99411102)
excellent room, well appointed and very clean
1 of 1 people found this review helpful:
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David ( Solo business traveller)
from Littlehampton , United Kingdom;GB on February 21, 2007
Nice level fittings in the bedroom.
Room : Creaking floors and tired bathroom. Food : Chose the NON carvery option but received poorly presented veg and yorkshire pudding which had been over cooked... unlike with meat which was perfect.
1 of 1 people found this review helpful:
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Gary ( Mature couple)
from Grays , United Kingdom;GB on January 31, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"As we only had a over night stop, we did not get to use the full facility's of the hotel, ie bar & restaurant, pool ect!( did you have one? not a lot of information in the room )also local activity's in the area, golf courses , Leeds Castle or the functions in your Hotel, when we were leaving you had a wedding fair running, i dont think this was advertised in your reception lobby if it was i did not see it!. hope this is of help please contact me if you require further information. i would also like to add that the hotel staff that we meet were helpfull and polite and smart in apperance." (3305443614)
Hot water!
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on December 11, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"From arriving at the hotel found every one friedly nothing seemed to be to much trouble,resturant good,again staff good,bar staff not quite so good." (99032718)
clean and comortable
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on November 8, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The hotel is easy to find and is set in beautiful grounds. Staff are all very helpful and very informative. Its only a quick 5-10 minute drive into the town centre of Maidstone by car and there is plenty of parking around town however if you do not want to drive into town the bus service only runs every 2 hours (on Saturdays). It is only a 5 minute walk to one of the entrances to Leeds Castle. It is the perfect location for a weekend away." (3305484240)
The room we stayed in was very clean and nicely decorated.
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Anonymous ( Solo business traveller)
on October 16, 2006
Nice room, good view, very quiet. Good leisure/relaxing faclities.
Couldn't book a massage as the one beauty therapist had gone home. Room service took over an hour to come and only ordered soup and a sandwich, but bread was stale and the crips were stale too. Couldn't be bothered to complain as it took over an over to get it!
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Anonymous ( Young couple)
on August 30, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The reason we stayed here was because it is so close to Leeds castle. I think the room was a let down in that the lights were not working and that it was very tight between the end of the bed and the fitted furniture, the gap was not really big enough to walk around the bed comfortably." (3305122527)
The breakfast was excellent
The room was not set out very well.
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Barrington ( Family with older children)
from London , United Kingdom;GB on August 9, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The location was excellent, the hotel itself very clean and welcoming with every amenity that there could be. The staff were to a one all friendly and helpful. The restaurant had a smashing menu and again, the staff were impeccable - also , as we were there on a Saturday, there was entertainment and it was really professional without being intrusive on our meal. I would thoroughly recommend this hotel for all age groups, and I would imagine it would be great for family functions such as birthdays or weddings." (3305069993)
Everything
Nothing
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Anonymous ( Mature couple)
on August 9, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Breakfast was good and service efficient. The accommodation we were in gave a run-down impression." (3305100096)
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Barry ( Mature couple)
from Thetford , United Kingdom;GB on August 2, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"This was a very busy hotel at the time of our stay, therefore dinner in the dining room was extremely hectic, although the standard of food was good. " (3305040598)
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Thomas ( Mature couple)
from Hythe , United Kingdom;GB on August 1, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Good quality room (needed air con) staff, facilities and food excellent.Hotel location and grounds good." (3305088679)
Spacios, Clean .
No air con. or fan in room.
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Anonymous ( Young couple)
on July 27, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The staff at the hotel were very helpful & nice but would have preffered not to have to ask for imformation from them everytime I needed to no about hotel servises.Notice boards need updating with more info.We were very dissapionted that we could not use the health & beauty services as we were not informed that we would need to book treatments well in advance of our actual arrrival.The health club also advertise treatments and servises that they no longer offer." (3304898067)
clean & practical
hot & stuffy,very plain decor,very basic.
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Anonymous ( Solo business traveller)
on July 21, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Met my needs for one night but I would think carefully before using it again. I would recommend it for convenience for business but not for any other purpose." (3304971134)
Comfortable, clean Food good
Room was very hot; general instructions to find room abyssmal and necessitaed many steps and wanderings
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Alasdair ( Solo business traveller)
from Didcot , United Kingdom;GB on July 21, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Good breakfast" (3305049670)
I was given the choice between a cool room and a room with a view.
Some mold/discoloration on the bathroom ceiling
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Anonymous ( Same sex couple)
on July 17, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The hotel is an excellent place to stay if you are attending one of the open air concerts at Leeds Castle. The entrance to the castle grounds is only a couple of minutes walk but there is quite a long trek to the concert venue from the entrance." (3304906555)
The room was clean and presentable and all the domestic staff were friendly and helpful.
Our main gripe was the quality of the breakfast. There was an excellent range of juices, cereals, fruit etc but the cooked breakfast was awful. The mushrooms were soggy and bitter tasting and the scrambled egg was inedible.
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Michael ( Young couple)
from Prestwich , United Kingdom;GB on July 14, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"We travelled from manchester to see james blunt in concert a leeds castle.when we returned from the concert it was about 10 .15 and the bar area was packed-there were no seats left and people were not allowed to sit anywhere else.After waiting at the bar to be served for 45 minutes my husband and i got rather fed up as we were tired and hungry.we decided to go to our room and order room service and then we realised that the ONLY person serving on the bar was the person answering calls for room service.we cannot understand that when there IS a large event going on at leeds there was no provision made for the people staying at the hotel.We did bring this problem to the attention of reception along with other guests but were told there were no more staff available to use on the bar...." (3304326164)
The room itself was clean and well equiped.
The room was very small and to get to it you had to walk through corridors that smelt very musty.I would not have like to have spent qnother night here.
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Violet ( Group of adult friends)
from Herne bay , United Kingdom;GB on July 12, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"the hotel is very date;d and the bar very very slow lots people late at night and about 2 bar people was told to go to the marriott nent year as we go to the summer nights every year .but the food is nice" (3304344019)
near to leeds castle for the summer nights
stay.ed here about 15 year;s ago rooms look the same
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Anonymous ( Other)
on November 8, 2007
Ramada Maidstone, Maidstone - Reviews & Ratings"Everything was very good from our arrival to departure. Receptionists went out of their way to be helpful, cleaning staff were very good & polite. Only downside was the service in the restaurant was very slow, but the food more than made up for that." (97292428)
The room was exceedingly clean & the beds were very comfortable.
No fridge
0 of 1 people found this review helpful:
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Jeff ( Mature couple)
from Southend , United Kingdom;GB on July 11, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Generally good,clean room, excellent food and lovely grounds." (3304323289)
Friendly staff and atmosphere.Lovely view of grounds.
Room size, bed smaller than I am used to.
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Anonymous ( Mature couple)
on July 11, 2006
we were upgraded to a suite
nothing
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C ( Group of adult friends)
from Weston super mare , UNITED KINGDOM;GB on July 6, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Although the fixture and fittings are a little dated, for a one night stay I feel that this hotel is generall of a good standard although you do need to read the small print re breakfast not being included. Its location next door to Leeds Castle makes it great for the summer events as you can walk to the event. Taking the dated facilities into account, I do not think this would stop me staying at the hotel again but it was not to the usual standard I expect of a Ramada Hotel." (3304364002)
The hotel is set in a lovely location right next door to Leeds Castle. The room was a good size with everything we needed - especially the biscuits after our long journey. The bed was the most comfortable hotel bed I have ever slept in.
The hotel did not include breakfast within the tariff which was an additional expensive
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Keith ( Mature couple)
from Littlehampton , United Kingdom;GB on June 30, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"nothing springs to mind - we enjoyed our nights stay" (3304890322)
Well equipped room - especially the provision of a fan on a hot day/night
nothing
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Anonymous ( Mature couple)
on June 28, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The hotel was ideally situated for our purpose which was to attend an event at Leeds Castle (within easy walking distance). We had a very enjoyable lunch with good service. Breakfast was excellent. The room however was a disappointment - I paid " (3304803330)
The hotel is ideally situated for Leeds Castle, food very good, breakfast excellent, good service.
The room was adequate but far too hot - we needed to keep the windows open all night. The bathroom was adequate but dated. Overall there was nothing specific to complain about but I expected better for the money.
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Nigel ( Solo business traveller)
from Cardiff , United Kingdom;GB on June 23, 2006
comfortable
nothing
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Pauline ( Young couple)
from Maidstone , United Kingdom;GB on June 22, 2006
location and grounds
room very small and shabby noisy
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Tim ( Solo leisure traveller)
from Winchester , United Kingdom;GB on June 17, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"Not bad, I've stayed before because the hotel is easy to get to and gives access to where I need to get to. The hotel does not seem to want single people staying at weekends (I booked a double room in the end) which makes this an expensive stay. I've taken to sleeping with earplugs when staying because of the noise." (3304820749)
location, size, parking,
distance to walk to room, noise - the door banging kept me awake at night. Couldnto get room service around 10pm on the saturday night (kitchen was too busy).
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Jodie ( Young couple)
from Northfleet , United Kingdom;GB on June 14, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"My boyfriend and i had a very pleasant stay,all facilities exceeded expectations and it was very good value for money. The restaurant was lovely with top quality food and a range to choose from.There was a singer in the bar after dinner who was very good and ended a perfect day. All the staff were friendly and helpful and it had a nice atmosphere." (3304819013)
The range of facilities,the quality and presentation of the hotel, the fact it was set back from the main road with trees surrounding it.
There was no air con in the rooms and the room was quite small.
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Anonymous ( Mature couple)
on May 13, 2006
Ramada Maidstone, Maidstone - Reviews & Ratings"The staff where very helpful and friendly. Nothing bad to say at all" (3304483660)
Having had the castle suite was spacious wid a very nice view of the grounds
no dislike at all
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Anonymous ( Mature couple)
on April 11, 2007
no A/C
0 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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ROOM REALLY TOO SMALL FOR TWO PEOPLE
1 of 1 people found this review helpful: