Abode Canterbury, Canterbury - Reviews & Ratings
High St, Canterbury, CT1 2RX
Abode Canterbury, Canterbury
ABode Canterbury enjoys the finest location in Canterbury, right in the heart of of the main pedestrianised High Street. The hotel is perfectly located for expl... more
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Rooms from £89
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Alun ( Young couple)
from Enfield , GB on March 24, 2008
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Anonymous ( Solo leisure traveller)
on February 6, 2008
The hotel staff were very welcoming.
There was an extractor fan right outside the window of my room - this was so noisy that I had very little sleep. When checking out I advised the staff of the noise and my poor nights sleep and they said that they were aware of the problem. Not good enough!
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 6, 2007
Abode Canterbury, Canterbury - Reviews & Ratings"good hotel nice rooms brilliant location centre of Canterbury with parking is rare reastaurant and breakfast too expensive" (99913545)
very nice rooms with airconditioning, spotless clean (even the bathroom) nice shower gel and shampoo
breakfast is highly over priced ( same as the restaurant) I ordered a meal on my room and got 3 calls, to change beacuse they did not have beef burger, no dessert, maybe a different dessert
1 of 1 people found this review helpful:
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Maggie ( Group of work colleagues)
from Kent , GB on November 20, 2008
Abode Canterbury, Canterbury - Reviews & Ratings"Really disappointing as the last time we stayed there it was excellent. Especially as it was a special occasion for us." (107469042)
Overall found the staff unfriendly. Cocktails spilt over us with no apology. Restaurant food disappointing and long wait for stater - 1 and half hours!
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Christopher ( Young couple)
from Burnham-on-crouch , GB on November 14, 2008
Abode Canterbury, Canterbury - Reviews & Ratings"Fantastic." (107940722)
The staff were lovely, the room was great, we had a fantastic stay and will definitely stay again next time we're in Canterbury.
It's not a terrible fault but the pillows though made from down of some kind were like rocks so would advise asking for replacements if you suffer from a stiff neck.
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Colin ( Solo leisure traveller)
from Manchester , GB on October 7, 2008
Abode Canterbury, Canterbury - Reviews & Ratings"A good experience" (107317200)
All staff friendly and helpfull
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Anonymous ( Solo business traveller)
on September 15, 2008
Clean, modern, central, great food, peaceful - it felt easy to be there
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Lisa ( Young couple)
from Gnofall stafford , GB on July 9, 2008
Abode Canterbury, Canterbury - Reviews & Ratings"quieter room would have been nice plus being giving a room which had the worst view in the whole of the hotel when it didn't appear to be that full spoilt the whole experience for us." (108087434)
good location, hotel nicely decorated and modern.
the room was very noisy, constant rattling outside all night so had very little sleep. our room overlooked a building and a flat roof so view not good. room was smaller than we had expected.
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Anonymous ( Family with young children)
on May 19, 2008
Abode Canterbury, Canterbury - Reviews & Ratings"The check-in process was smooth and since we had booked 2 rooms, the hotel was kind enough to give this one next to the other. Although it is not possible for taxis to get right to the entrance of the door, it can get close enough for a slight walk around the corner. Staff is extremely helpful and courteous. The location is fabulous - right in the middle of a variety of eateries and other commercial shops. It is less than 5 minutes (brisk) walk from the main bus station (nevertheless, carrying heavy/semi-heavy luggage this distance is not advised)...a bit more to the stations (East and West). Price-wise this is probably on the higher side. We have been to Canterbury thrice over the last year and have always preferred to stay at this place." (97030304)
Rooms were clean and decently sized. Location was great.
A little pricey.
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Rhiannon ( Young couple)
from London , GB on May 10, 2008
Abode Canterbury, Canterbury - Reviews & Ratings"Overall we really enjoyed our stay. The staff were friendly and the atmosphere of the hotel as good. There could have been a bit more information about the town itself provided in the room, but we were quickly able to get a map and directions from staff. We made a booking at the restaurant through reception but this didn't make it to the restaurant staff - but they were still able to seat us at the time we arrived. The restaurant staff were very friendly and accommodating. For the price of the stay £130 / £95 for each night we did expect there to be more - breakfast included, bathrobes in the bedrooms and comfy chairs in the room. There was also a very strong smell of paint in our room which wasn't very pleasant." (97946110)
The location in the centre of town was excellent. The bed was very comfortable and the room suprisingly quiet for the location.
The room smelt stongly of paint. There were no comfortable chairs despite the size of the room and there were stains on the carpet. It was rather disappointing that breakfast wasn't included in the price
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Frank ( Mature couple)
from Lowestoft , GB on December 4, 2007
Abode Canterbury, Canterbury - Reviews & Ratings"I found finding A parking site difficult to locate" (97992665)
Centrally situated-firstclass Room
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Nadia ( Mature couple)
from Bruxelles , Belgium;BE on November 22, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"no comment" (99400391)
a very nice h
parking was not very easy
1 of 1 people found this review helpful:
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Joshua ( Young couple)
from Bexleyheath , GB on October 30, 2007
Small car park! Hardly any spaces so be sure to get there early so you can actually park your car.
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Janet ( Mature couple)
from East sussex , GB on June 26, 2007
The room was absolutely lovely. Very spacious, and very comfortable. We were able to park in the hotel car park, which was a pleasant surprise.
The fire alarm went off shortly after arriving. Apparently usual for 3pm on a Friday, but we were not told.
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Rachel ( Mature couple)
from Leicester , GB on June 1, 2007
Abode Canterbury, Canterbury - Reviews & Ratings"Enjoyed our stay, would go again. Price was good, but having reviewed prices we paid lowest price that is only available on selected dates" (99381657)
Good room and ambience
I feel that hotels should provide bottled water as a matter of course
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John a ( Mature couple)
from Bury st edmunds , GB on April 18, 2007
Abode Canterbury, Canterbury - Reviews & Ratings"The staff at this hotel were outstanding in their courtessy and good manners . Nothing was too much trouble and their treatment of us contributed too an enjoyable stay in canterbury." (99530289)
Clean tidy well equipped comfortable rooms .
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Anonymous ( Young couple)
on February 15, 2007
The room was well presented and comfortable
It was a nce looking hotel however the room was smaller than expected and noting at all special for the money paid
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Kelly ( Mature couple)
from Acton , United Kingdom;GB on February 7, 2007
It was central to amenities in Canterbury.
The room was basic for the price. The heating was manually operated which meant having to get out of bed in the morning and put it on..not great in the winter! The room overlooked the roof to a neighbouring property. Therefore absolutely no view.
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Jack ( Same sex couple)
from Gisborne , New Zealand;NZ on January 31, 2007
Cosy atmosphere and reat location. Fabulous restaurant.
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Roy ( Young couple)
from Streatham , United Kingdom;GB on January 4, 2007
Abode Canterbury, Canterbury - Reviews & Ratings"I expected more from the accomadation, We stayed in one the rooms called desire - Seemed like any other hotel room with a dimmer switch! and certainly not worth the money ...Slightly over priced, I'm affraid." (99341807)
Excellent staff and Bar area.
No Minibar - in the Desire rooms.
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Anonymous ( Young couple)
on December 29, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"Lovely, contemporary hotel in the heart of Canterbury. Accomodation was luxurious and stylish as were the bar and restaurant. Service was excellent. There is limited parking available at rear of hotel (this is an additional cost)." (99403492)
Style and quality of hotel. Good restaurant.
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Andy ( Young couple)
from Upminster , United Kingdom;GB on December 14, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"The staff were plesant and helpful. The location of the hotel was excellent." (99600993)
The bed, it was huge.
The view of the roof top yard, from the window.
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Anonymous ( Mature couple)
on November 23, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"excellent location" (99411178)
small and noisy, poor ventillatin system caused nasal problems in both of us requiring system to be turned off hence noise from outside as window had to be opened.
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Stuart ( Solo business traveller)
from Finedon , United Kingdom;GB on October 20, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"Everything was fine with my stay. No car parking was a disapointment. It would be good to have some form of luggage drop off as I had to park in a public carpark then carry my bags through the town to the hotel." (99180200)
Everything I needed. Customer service was fantastic.
Limited choice on menu
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Anonymous ( Young couple)
on September 5, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"The idea behind the hotel was a good one, but it fell down in it's execution. The uber-modern minimalist theme was taken to the extreme with so little furniture in the room (bed, small desk, suitcase stand) that we were forced to spread our belongings on the floor. Room service came on a tray and it had to vye for space on the desk with the tea-making tray, our belongings etc. The entrance to the room was so small that room service had difficulty getting the tray in the room and we had difficulty getting our bags out. The bathroom was small and lacked space to put toiletries. The toilet flush was automatic and had been badly positioned (due to lack of space) so that it went off everytime we used the toilet, which got particularly annoying in the end. The flat-screened tv sounds lovely, but it was badly tuned in. The sound was therefore a little distorted and we had to turn it right up before we could understand what was being said. The lighting was poor - we couldn't raise it much above subdued. Difficult if you're trying to get ready to go out. Our ebooking clearly stated 'Breakfast included', but our final bill charged us for breakfast. On enquiring we were told rooms were quoted without breakfast. I suggest a) checking your bill carefully and b) making sure you print off and keep your emails relating to the booking. The hotel did amend our bill without question when we produced the relevant emails. Overall I thought the hotel was overpriced and overrated for what were nicely decorated, smallish rooms fitted out somewhat impractically. We stayed in one of their 'desirable' rooms. I can't imagine what a 'comfortable' room would have been like. Finally a comment on the hotel magazines which contained literature on the owners and the philosophy of the hotels. They promised a 'stunning hotel' and 'luxurious rooms' and an exceptional and memorable experience. I'm afraid not guys......" (3305236503)
The hotel had only just opened and therefore was very clean and tidy. The food was good although the service at breakfast was extremely slow when the restaurant had more clients.
The room didn't 'work' - it was impractical. There was no furniture in the room apart from a bed and a desk. Lighting was poor. The automatic toilet flush went off prematurely each time the toilet was used.
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Robert ( Mature couple)
from Braintree , United Kingdom;GB on August 19, 2006
Abode Canterbury, Canterbury - Reviews & Ratings"From the moment we walked into the hotel we were made to feel very welcome. Very obliging, well trained staff who obviously had pride in their jobs. Restaurant menu excellent using a lot of local produce and breakfast verey good. One downside - trying to find somewhere to park" (3305204195)
Obviously a recently renovated hotel - a lot of thought has gone into the room facilities, extremely comfortable and excellent bathroom
Nothing
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Anonymous ( Family with older children)
on December 18, 2005
centrally located. Good atmosphere.
More reasonable prices and soundproofing the windows.
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Anonymous ( Young couple)
on December 7, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"Excellent location, staff well informed about local facilities which helped us enjoy our stay. The traditional feel fits in with the City itself. Please keep it that way." (2972434)
Size of the bed, cleanliness
Better hair dryer. Breakfast to be served until at least 11:30.
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Howard ( Mature couple)
from Barnsley , United Kingdom;GB on December 2, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"the hotel matched our expectations we expected no more and no less than that which we received. what i am trying to say is that we really enjoyed our stay and would have no hesitation in staying at the county hotel again" (2405328)
clean straightforward and homely
not there long enough to comment we enjoyed our stay
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Anonymous ( Young couple)
on November 22, 2005
convenient location
Staff was not particularly knowledgable or accomodating for a hotel of this rating/cost
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Anonymous ( Mature couple)
on November 16, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"An excellent place to stay, close to all town centre amenities." (2856845)
Cleanliness, fairly spacious, quiet. Polite and courteous staff. Very convenient for town centre.
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Thomas ( Mature couple)
from Eastbourne , United Kingdom;GB on November 15, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"AS IT WAS ONLY FOR ONE NIGHT IT IS DIFFICULT TO GIVE A TRULY OBJECTIVE REVIEW, HOWEVER I WOULD DESCRIBE THE FOOD IN THE RESTAURANT AS EXCELLENT WITH A WIDE AND VARIED SEASONAL MENU. THE WAITING STAFF WERE VERY HELPFUL WITHOUT BEING OBTRUSIVE. iN FACT ALL MEMBERS OF STAFF WE CAME INTO CONTACT WITH WERE EXTREMELY HELPFUL AND PROFESSIONAL. THE ONLY DOWNSIDE TO OUR STAY WOULD BE TO SAY THEAT THE HOTEL IS IN NEED OF ENTIRE DECORATION." (2907912)
It was adequate but a little TIRED
The Standard of decor
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David ( Mature couple)
from Bishops waltham, , United Kingdom;GB on November 12, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"this hotel was well placed to view Cantabury and the rest of Kent an ideal hotel for are visit to Kent" (2937537)
very good hotel will recomend to frends
no need to improve
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Anonymous ( Mature couple)
on November 1, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"A very good location to explore on foot." (2867109)
Better sign posts to the car park are needed
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Anonymous ( Young couple)
on October 31, 2005
great location.room was lovely.breakfast was great.
making sure the rooms are ready for checking into at the specified time.
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Geoff ( Young couple)
from Colchester , United Kingdom;GB on October 29, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"Friendly service staff. Great location, if a little difficult to get to via car." (2898159)
Well presented and dressed rooms.
Paid car park is rather poor quality. £5 is rather excessive.
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Stephen ( Young couple)
from Sidcup , United Kingdom;GB on October 28, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"The hotels is in an excellent location to easily explore Canterbury. It is excellently furnished and the staff were very polite and helpful. Booking online couldn't have been easier and we got a great deal." (2874143)
Location, furnishings, value for money
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Anonymous ( Family with young children)
on October 28, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"For £89.00 it was reasonable, any more and I would have been dissapointed. A four star without leisure facilities? The buiding allows for a nice atmosphere and the bed was comfortable. Breakfast was good and bar food excellent. Just a tweak of the little things and the hotel could be better." (2890849)
The Accomodation has an excellent central location. The building has the potential to display more character. The bar food was excellent. The room was pleasant but the whole floor creaked loudly.
The meet and greet by reception was dull and lacked a personal warmth. Quite abrupt and mechanical. The bedroom shower lacked power and the temperature guage did not mix the water properly so it ran too hot. The brassiere is a lovely room, we asked for the fire to be lit and were told by staff that they would if they had the correct extra long matches, which they did not. That was a shame because it would have made our evening a bit more special. Also the £5.00 charge for overnight parking is unacceptable when you are a guset and spending money at the bar on drink and food, let alone the actual accomodation.
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Anonymous ( Mature couple)
on October 26, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"Firstly we asked for a room which could be accessed without any steps/stairs, this was accomodated, however the room allocated no67 was the furthest from the lift, thus my wife who has walking difficulties did not find this easy. Secondly rooms over the strreet should not be allocated to mature couples who retire before midnight. We departed the hotel on Sunday morning 23 October shattered from lack of sleep! The staff were excellent considering they apparently are being made redundant at the end of this year. The location is superb but the hotel needs upgrading and certainly is the poorest 4* Hotel we haver ever stayed in and we would find it difficult to recommend this hotel to any friends until we were sure the points raised here have been addressed. After leaving the hotel we went over to France and stayed in a 4* hotel which was great and we caught up on a good night's sleep. I don't imagine this will be taken notice of but I have got this off my chest." (2828047)
the room size was ok and tea making facilities were appreciated. The restaurant and bar food was excellent so were the staff.
The room was in need of care and attention, effective double glazing for rooms overlooking the street is essential as you get little sleep before 0230 hours.
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V p ( Mature couple)
from Easton , United States;US on October 22, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"Having stayed at The County on several occasions over the years and attended several local association functions whilst still living in Kent my husband and I thought everything would be to the same high standard we had come to expect - extremely disappointing and sad too. We now live in the USA and always long to return home to Kent and to familiar surroundings but sadly not this trip." (2283367)
Breakfast!
All - a general deterioration since our last stay at The County which was always very highly regarded by the local community. As a Maid of Kent it was sad to see The County is dissaray. Rooms looking out onto the Post Office require immediate action to eliminate outside noise (throughout the night).
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Lynne ( Young couple)
from Crawley , United Kingdom;GB on October 19, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"We enjoyed our stay at the hotel. The rooms were clean and a nice size with a nice bathroom and the the breakfast was very good. The location was perfect but a bit noisy in the early hours of the morning. There was no parking in the hotel car park so we had to walk to a car park a few blocks away which could be inconvenient for those with suitcases." (2794739)
Nice rooms, good breakfast, great location.
There was no parking in the hotel parking so we had to park in a car park about a 5 minute walk away which wasn't too bad for us as we didn't have suitcases.
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Anonymous ( Mature couple)
on October 19, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"The position in the centre of the city was wonderful. I liked the characterful nature of the old building.The information on the website was accurate and helpful." (2815880)
The room was a very good size - spacious and comfortable.The staff were friendly and helpful and the breakfast was plentiful and tasty.
The fan in the bathroom was very noisy.
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Jeremy ( Mature couple)
from London , United Kingdom;GB on October 18, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"Wonderful location, highly efficiently run, helpful and charming staff. I think you have to try hard to think of something to criticise that isn't purely personal taste." (2838156)
It was well-run, clean and the whole service experience thoughtfully put together. Breakfast excellent.
I think the decor is a little dated, but you can't have everything. The reception area feels a little drab in an 'England in the 1970s' kind of way - but there's a charm in that, as well. However, some of the furniture is magnificent but not enough thought has gone into showing it off in its best light. This could easily be rectified with a little interior design flair.
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Anonymous ( Young couple)
on October 18, 2005
Great location and very clean.
Floor boards in hotel are so old and creeky that getting a nights sleep was not at all easy.
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Anonymous ( Young couple)
on October 12, 2005
Central Location, food was good. Rooms were below par.
Car Parking is an absolute joke. When I arrived their were no spaces in the car park and had to park around 1km away and carry all of my baggage to the hotel. Sorry but that's just not good enough.
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Marc ( Young couple)
from Willesden green , United Kingdom;GB on October 5, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"Excellent position in the heart of Canterbury. Friendly, efficient service. Quality rooms and ammenities. Excellent bar (Tudor Room) for a relaxing afternoon drink. Excellent breakfast." (2756595)
cleanliness, quality of fittings and service, quality of bathroom and toiletries
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Anonymous ( Mature couple)
on October 5, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"My wife and I enjoyed our stay at this hotel. It is very central and had a lot of charecter. The bedroom was spacious although some of the paintwork on the windowsills were flaking. The only downside to thye hotel was the price of drinks in the bar which, even for a 4* hotel, were expensive. Car parking was ok but not many spaces." (2792117)
Lot of character
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Pamela ( Mature couple)
from Dover , United Kingdom;GB on October 4, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"I ENJOYED MY STAY EVEN THOUGH IT WAS VERY SHORT,THE STAFF WERE VERY HELPFUL & VERY CHEERFUL .I KNOW CANTERBURY VERY WELL SO I KNEW WHERE YOUR HOTEL WAS SITUATED AND I HAD SEEN THE OUTSIDE BEFORE SO REALLY IT IS VERY DIFFICULT TO SAY,I THINK PERHAPS I WOULD HAVE LIKED TO HAVE SEEN A PICTURE OF THE ROOM BEFORE I BOOKED ,BUT THEN I UPGRADED ANYWAY TO A FOURPOSTER BEDROOM &IT WAS BEAUTIFUL." (2794163)
I LIKED THE STYLE OF THE HOTEL,THE ROOM WAS VERY CLASSY FOR THE PRICE, ALSO THE FACILITIES IN THE ROOM WERE VERY GOOD &CHOICE OF DRINKS WERE GOOD, YOU DO NOT USUALLY GET SUCH A WIDE CHOICE &NEVER USUALLY GET CHOCOLATE BISCUITS!
WHY SPOIL OR CHANGE A GOOD WINNER!
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Anonymous ( Solo leisure traveller)
on October 4, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"My room was at the front and I suffered with the noise of the street for most of the night." (2809539)
Lovely old building full of character
A general update .
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Patricia ( Solo leisure traveller)
from East hampton , United States;US on September 29, 2005
Abode Canterbury, Canterbury - Reviews & Ratings"The location is ideal. And Canterbury is wonderful. But, as mentioned above, a little more attentiveness to guests' need would be an improvement. In answer to the next question, Yes with the aforementioned reservation." (2558507)
Room and en-suite were clean, light and airy -- very pleasant.
I am a 72 year old woman, and had heavy suitcases. No one offered help with the luggage, and my room was as far from the lift as it could be and still be in the same building. I found this to be very shabby treatment of a paying guest. They did, however, send someone to carry bags at checkout.
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Excellent friendly and helpful staff. Quality hotel and very comfortable.Had a great nights sleep. Centrally located close to shops and cathedral. Great restaurant with quality menu. Not easy to find by car.High St is pedestrianised and must access at rear. Car Park is limited only about 15 spaces and was full by the time we located it about 1.30pm on Sat.On line booking unreliable and best to check booking over the phone. My attempt was not registered dispite confirmation em etc." (97032721)
Exceptionally friendly and helpful staff. Made very welcome on check in and useful advice provided regarding off site car part etc. Excellent central location close to shops and cathedral. Very peacful stay. Great restaurant experience-good food and attentative staff.
Not easy to locate by car - High st is pedestrianised and accessed at rear. My sat nav could not find it. By the time i found it the limited car park- about 15 spaces- was full. Best to get there at least 2 hours befor 2 o'clock to get space. There are public spaces about 1/4 mile at a cost of £7 for 24 hours.On line booking is unreliable. On checking my booking over the phone i discovered that it had not registered despite giving me a confirmation em and reference number. I had to rebook over the phone.
1 of 1 people found this review helpful: