De Vere Grand Harbour, Southampton - Reviews & Ratings
West Quay Road, Southampton, SO15 1AG
De Vere Grand Harbour, Southampton
Set within the shadows of Southampton's medieval walls, this contemporary hotel boasts a unique glass design and an excellent location directly on the waterfron... more
£
Rooms from £63
per night
Enter your dates of stay to see rooms to book
| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 9/10 | Overall experience |
| 9/10 | Overall value for money |
-
Paul ( Family with older children)
from Peterborough , GB on June 30, 2008
-
Paul ( Mature couple)
from Portsmouth , GB on July 1, 2008
the overall look of the hotel was outstanding,but on entrance it was taken away by the bad management of the check in desk,was stood for over 10 minutes while staff dithered over some problem
bad points were,we stayed in a room with no air conditioning apart from a fan in the corner of the room which when trying too sleep was made almost impossible,if you turned the fan off with 2 people in the room it became hot and unbearable within 20 mins,at over
2 of 2 people found this review helpful:
-
Anonymous ( Mature couple)
on June 24, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"Very friendly staff " (97098150)
food in restaurant
1 of 1 people found this review helpful:
-
Anonymous ( Young couple)
on February 21, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"We were not particularly impressed with our stay. The service in the restaurant in the evening was ok but our drinks were taken from the table when we ordered new ones, even though we still had drink left in our glass! The location and breakfast were good but we would not hurry back" (97127359)
We were not told times for breakfast or dinner facilities, yet when we came down to reception later on, other guests were being informed of this. The view from our room, 123, was not very scenic to say the least. We were not sure if all of the rooms catered for disabled guests but ours was definitely arranged for someone who was disabled which was not our request.
2 of 2 people found this review helpful:
-
Ian ( Mature couple)
from Guernsey , GB on April 9, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"We were able to check in early which was an added bonus to us, the staff were extremely friendly and very helpful, a very pleasurable stay and will be staying again as well as recommending the hotel to friends." (97040218)
1 of 1 people found this review helpful:
-
Susan anne ( Group of adult friends)
from Gosport , GB on December 21, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"Excellent, will stay again." (97384675)
That there was every facility required
A really small point, the bottle bank from the bar could be heard being filled late at night.
2 of 2 people found this review helpful:
-
Hugh ( Young couple)
from Bognor regis , GB on December 22, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"despite trip advisor reviews, i thought that the hotel was up to 4* standard in the UK and will stay again when/if the current economic climaye allows." (107822502)
No smoking room/clean/bathroom nice/good breakfast
steam room u/s....rotten view despite email request to consider a sea view when booking.
-
Anonymous ( Young couple)
on December 8, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"As expected. A nice experience. We have stayed here 40-45 nights in the past 6 years." (107692939)
Priced right, polite, helpful staff.
Very expensive hotel bar with no atmosphere.
-
Anonymous ( Solo business traveller)
on December 1, 2008
Old TV-needs to be updated
-
Anonymous ( Mature couple)
on September 13, 2008
no one told us to get reservations to eat in the restaurant. we could not eat a good meal.
-
Anonymous ( Mature couple)
on November 23, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"There was more space in our room than in comparable-priced rooms in other hotels we've stayed in. Service of the hotel staff was very good. Unfortunately the large atrium public seating area was roped off for a private function the evening we were there, which limited space downstairs to relax and have a drink. We liked the fact we were allocated a table for breakfast, rather than just joining a scrum as we have had to in other hotels. Would have preferred filter coffee to instant in our room. Otherwise a very enjoyable stay." (97997196)
Room was spacious Seated at table for breakfast buffet
Instant coffee in room - would have preferred filter coffee
1 of 1 people found this review helpful:
-
Gary ( Mature couple)
from Nr newquay , GB on August 17, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"Lovely hotel, I would not hesitate to stay again." (107252332)
We were made very welcome, all staff very helpful/polite and the food was excellent.
It would of been nice to have had "air con" and not a fan in the corner of the room
-
Anonymous ( Young couple)
on July 3, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"Fabulous!" (99047035)
Beautiful hotel - staff amazing very luxurious
nothing - we loved our stay :-)
-
Peter ( Mature couple)
from Uckfield , GB on November 2, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"A very pleasant 5* 2 rosette hotel let down in that instance by lack of aircon, much unwanted noise at night and incidents of poor service. The rear of the hotel faces a neighbouring leisure centre, and the function room appears to be at the rear. The hotel front faces an urban dual carriageway, busy at peak times on weekdays. Good facilities, within walking distance of shops inc John Lewis, free hotel parking, free internet access by 100mbps ethernet cable - make sure the router is plugged in and powered to work. A second visit on business a few days later was better including an unexpected upgrade to the front. Better." (97418000)
A spacious traditional room at 4th floor
The bed had no support in the middle - replace mattress. The room was too hot even thought the radiator was off, and the window was partially open. The window was locked open but not secure and was without a key to close it at night - essential because of the noise from clearing up from functions or adjoining premises. Bins being moved, crashing of bottles, tanoys and warning bleeping from 3.30 am onwards. So about 3-4 hours sleep. The window being key locked open required room service to unlock, but it presented a Health and Safety hazard because there was no window stay/restrictor. Service at breakfast was not impressive - order not taken for ages for tea or coffee and had to find a member of staff, and then the another 20 mins wait for it to arrive.
1 of 1 people found this review helpful:
-
Louis ( Same sex couple)
from London , GB on July 13, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"Everything was fine except the restaurant! Ate there only once, partly because there was no daily change of menu, but mainly because there was nothing on the menu which wasn't dressed up in a fancy way. I know chefs like to impress with their modern skills, but isn't it possible to have a few simpler British dishes?" (99136108)
View was the back of the hotel. Would have preferred a view from the front, but online this was not mentioned
1 of 1 people found this review helpful:
-
East ( Young couple)
from Bournemouth , GB on May 30, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"Our only moan was that the spa was broken, however we did apprectiate that these things do happen." (97768249)
The grand appearance of the hotel was very nice, lovely reception area and restuarants and the location was excellent.
The attention to detail in our room was not up to the expected standard, I expected a hotel of that star rating would have everthing just perfect.
-
Jeffrey ( Mature couple)
from Sutton , GB on April 2, 2008
De Vere Grand Harbour, Southampton - Reviews & Ratings"The staff and hotel are excellent and would recommend without question. The food is of high quality and position is great for pubs town centre and casino. Had a great time and have allready advised friends to visit and enjoy themselves." (97207246)
The kingsize bed
TV could be upgraded to give a better picture quality.
-
Carolyne ( Family with young children)
from Albourne , United Kingdom;GB on October 26, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Well I think I have made most of the comments above, these are meant as constructive criticism as apart form this we still enjoyed ourselves, Oh the room service menu was poor and no choice of pillows; duck down are preferred! As I say we usually stay in 4 or 5 star accommodation so i am possibly being too particular." (99419905)
The valet parking, the pool area.
well where do I start? , you state you are a 4 star hotel, we stay in 4 star hotels all around the world and this is a 3 star hotel.There was no air conditioning, even a travel lodge has air conditioning, the room was too hot, the bed smelled of urine, (not at first glance only when the heat of your body was on it and the pillows smelled of smoke again not at first only after a few hours of sleep, so possibly not housekeepings fault. You ran out of slippers and the robes had seen better days, there was no bottle opener in the mini bar and the toiletries were inadeqaute, no coditioner, or bubble bath. The toilet roll was of an inferior brand. And the fire drill at 9.30 am spoiled our stay as we have a neurotic child who was aware of this and was worried having been in a hotel fire before! Had we been aware of this we woudl not have stayed with you on this particular evening.
1 of 1 people found this review helpful:
-
Anonymous ( Mature couple)
on October 19, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Hotel room was fine ,large and clean .However the wait to get into the dining room for breakfast was far too long (30mins!)Once in the dining room at a table the wait for tea and coffee was ages .We never did get any toast !The poor service at breakfast really lets the hotel down ,and it was just because it was badly managed not busy." (3305463168)
1 of 1 people found this review helpful:
-
Keith ( Mature couple)
from Swindon , GB on November 27, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"a wee bit on the expensive side but having said that , we had a very enjoyable stay" (97751656)
friendly and welcoming staff , well kept and run hotel
-
Jane ( Mature couple)
from West hoathly , GB on November 26, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"we will stay there again." (97528577)
Good quality bed, very comfortable. Good quality fittings
nothing
-
Alan ( Mature couple)
from Ashton-u-lyne , United Kingdom;GB on August 25, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"To poor to comment." (3305000455)
Very spacious. The staff in the restaurant were most unhelpful. After sitting down for Dinner (Table booked at 21.00 we were not served or acknowleded until 21.30. This was after I attracted the waiters attention.The food was daibolically over cooked to the point of being burnt. I did complain but I should have saved my breath
The over-all staff were not cutomer friendly!
1 of 1 people found this review helpful:
-
Anonymous ( Family with older children)
on November 11, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"little things let it down, tea making facilities no coffee and biscuits missing. in the wardrobe, only ok for half hanging not full lenght dress. view from window just roof of other part of building. found the resturantfor evening meal, extremely expensive and very bad service. breakfast service was 1st class." (97527599)
very nice decor
cold in lobby/bar area
-
Michel ( Solo business traveller)
from Leicester , GB on October 1, 2007
Cleanliness and excellent service standards
Internet connection through Ibahn did NOT work despite eight attempts. Need to get WIFI in all rooms asap, please. Using ethernet is just such a nuisance and is prone to difficulties.
-
Richard ( Mature couple)
from Bognor regis , United Kingdom;GB on February 21, 2007
De Vere Grand Harbour, Southampton - Reviews & Ratings"I have stayed in top 5 star hotels all over the world. This hotel is certantly up there with the best." (99046249)
Good clean accommodation very high standard Staff very very good
-
L ( Young couple)
from Birmingham , United Kingdom;GB on November 23, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Very welcoming at the hotel entrance. Large comfortable bed but the room was not very spacious for an executive suite. unclear parking and not a practical distance to the hotel if you have heavy baggage to carry." (99101950)
very comfortable bed
room service food
-
Anonymous ( Young couple)
on November 14, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Overall excellent hotel and I would definitely stay again and I will recommend to others." (99294167)
Efficient Staff,good size accomodation and good location.
No bath robes in the room
-
John ( Family with young children)
from Knaresborough , United Kingdom;GB on September 8, 2006
Very high quality hotel. Excellent friendly staff and good leisure facilities. Great views of liners ariving and departing.
Room was a bit warm - there was not enough control over room temperature.
-
David ( Young couple)
from Holmes chapel , United Kingdom;GB on September 5, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"I would recommend this hotel to anyone. The rooms were extremely comfortable, the location ideal and the facilities and service level from all of the staff were excellent." (3305293915)
This is a very well appointed hotel; our room was spacious and very comfortable. The spa facilities were also excellent.
Nothing!
-
Pamela ( Mature couple)
from London , United Kingdom;GB on September 2, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"The surroundings of the hotel, especially the lake, were quite serene, even though a busy road ran alongside. The position of the hotel was perfect as our room overlooked the Medieval city walls and the Solent. It was easy walking distance to both and to the large Mall at the other side of the car park. The Pool and spa were lovely and extremely clean and well-run. All the staff were friendly and helpful without being sycophantic. The room was quite large and had all we needed - the absence of airconditioning could have been a problem, but a large freestanding fan was provided." (3304958530)
View from room, situation of hotel.
Nothing.
-
Anonymous ( Solo business traveller)
on August 22, 2006
The bed was comfortable...
1. Shower did not work 2. Broadband connection failed after 10 mins and was ridiculously expensive 3. lack of air conditioning
-
Frank ( Mature couple)
from Weymouth , United Kingdom;GB on August 12, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"There was a wedding party in on at the same day as us and the bar was under staffed." (3305127372)
-
Susan ( Mature couple)
from Alford , United Kingdom;GB on July 30, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Great location for access to town, ferries, restaurants etc. Unbelievable that a relatively new 5 star hotel should not have airconditioning. Our room was unbearable even with a fan and the bathroom, which did not have a window was almost unusable. Very soft bed and generally a very uncomfortable night. Would not reccommend staying here in summer." (3304982657)
Staff very friendly and helpful
No airconditioning
-
Anonymous ( Mature couple)
on July 26, 2006
good sized room
no air con or opening windows. had to prop balcony door open.
-
Wendy ( Family with young children)
from Morpeth , United Kingdom;GB on May 3, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"I think the cost of " (3304280175)
The dining facilities, gym and pool and proximity to harbour
The size of the room was inadequate for a deluxe room. The bathroom was tiny and too small for my husband to fit in comfortably - he is slim and 6 feet 2 tall so not enormous.
1 of 1 people found this review helpful:
-
Anonymous ( Mature couple)
on July 15, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Very Nice." (3304873445)
Very Roomy
The Check In process was a bit slow
-
Gordon ( Mature couple)
from Aylesbury , United Kingdom;GB on July 2, 2006
comfort
lack of air conditioning, room was far too hot
-
Anonymous ( Young couple)
on June 15, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"A nice and enjoyable stay although I do not believe that they brought enough milk for breakfast for two people to have cereal and tea/coffee, this was the only disappointing part of our stay" (3304656824)
It was very comfortable
Nothing
-
Kathryn ( Other)
from Worthing , United Kingdom;GB on June 13, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"My sister in law & I wanted a hotel to stay at overnight, close to shops & harbour and the stadium and that was exactly what we got. Real pampering for a couple of busy girlies." (3304074848)
The whole package
Nothing
-
Larry ( Young couple)
from Londonderry , United Kingdom;GB on June 6, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Very happy with booking service very good check in procedures excellent location overall excellent hotel would be happy to return or recommend to our friends" (3304677269)
location perfect for our stop after our cruise, excellent facilities food and atmosphere lovely staff very helpful and friendly bed bed I have slept in for ages
piano music in bar may need revising a little too typical for our taste
-
Martin ( Young couple)
from Portsmouth , United Kingdom;GB on June 2, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"would have preffered a online menu to there restaraunts, or at leats a menu in the room, we did not eat here because of that." (3304781452)
good breakfast, good standards, gym, pool.
unable to assist with mini bar problem after 11pm, unable to order a deserrt at 11.03 as they stopped at 11pm.
-
Anonymous ( Mature couple)
on May 25, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"THE STAFF WERE VERY HELPFUL AND THE ACCOMODATION WAS GOOD WE HAVE STAYED THERE BEFORE AND WE WOULD DO SO AGAIN." (3304547441)
-
Anonymous ( Mature couple)
on May 24, 2006
Friendly staff. Room in good order
-
Anonymous ( Other)
on May 18, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"We had a great night away. The accomodation facilities and staff were great. The barman who suggested the local chinese restaurant deserved the pat on the back he got. Thanks...." (3304618543)
Excellent accomodation. Kingsize deluxe room was great.
Tea & Coffe facilities provided but no milk!
-
John ( Mature couple)
from St helens , United Kingdom;GB on May 12, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"Very good service , nice Hotel Down side it was not the hotels fault some body put a brick threw the glass window which the glass then went into the pool so we could not use it In the pictrues it look a nice pool too,SHAM" (3304582430)
Nice big room
I was very Happy with my room
-
Robert ( Mature couple)
from Bexhill on sea , United Kingdom;GB on May 10, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"The hotel is conveniently located and offers excellent facilities and accommodation. The restaurant and bar is very comfortable. We would rate this hotel very high on our list of visited hotels and would have no hesitation in recommending it to friends or visiting again ourselves." (3304374622)
We were upgraded to a De Luxe room at no extra charge and the facilities were excellent.
-
Philip ( Young couple)
from Shrewsbury , United Kingdom;GB on May 10, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"overall stay was great, pool and spa facilities were good, hotel staff were friendly and helpfull." (3304649479)
bed was very comfy, room was well maintained.
balcony needed decking, room needed air conditioning, tv needed more choice on channels some music channels would have been good.
-
John ( Mature couple)
from Highbriodge , United Kingdom;GB on May 5, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"good" (3304586399)
friendly staff good food and drink
i felt sorry for the breakfast manager as the breakfast queue was very stressful for her as everyone arrives at 9-930 on sundays ? extend times or tell guests at reception that sundays queues are likely at set times and advise avoiding them if poss.
-
John ( Solo business traveller)
from Abergele , United Kingdom;GB on May 1, 2006
De Vere Grand Harbour, Southampton - Reviews & Ratings"The breakfast could do with a proper selection of freshly prepared fruit compotes. Area behind bar was dirty and untidy Peanuts should be dispensed to the customer in indiidual containers from a sterile source. Insufficient bar staff and waitresses at busy times and even not too busy times. NB this is not a five star hotel, four star yes!" (3304599814)
Good size,clean room Nice double bed
Decor a little dated. Television quality poor and unable to access pay tv, even after reporting fault,still unable on second night.
-
Anonymous ( Mature couple)
on April 20, 2006
very luxurious, bed very comfortable, room exellently prepared
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
De Vere Grand Hotel Brighton, Brighton
De Vere Oulton Hall, Leeds
Logis De La Grande Cascade, Le Tholy
De Vere Venues New Place, Southampton
De Vere Slaley Hall, Hexham
De Vere Venues Whites Hotel, Horwich
De Vere Venues Gorse Hill, Woking, Surrey
De Vere Belton Woods, Grantham
De Vere Mottram Hall Hotel, Macclesfield
De Vere Venues Sunningdale Park, Ascot
"Apart from the Meal - Satisfactory, I have stayed in De Vere Hotels before and always found them to be outstanding, The restaurant at the Grand Harbour let the whole hotel down" (108008383)
Room Clean (although did look at little worn)
Meal was extremely dissappointing - My daughters 'Chicken dish' was practically inedible unless you had iron teeth, My wifes meals was also very dissappointing 4 - 5 star hotel, with a minus5 star restaurant. I very rarely comment on hotel stays, as I am not normally one to complain, but I now regret not asking for compensation.
5 of 5 people found this review helpful: