Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings

8/10 Overall rating

• 8/10 Jutta ( Solo business traveller) 

  from Newport , GB  on  November 24, 2008

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Reception treats guests as numbers. When I arrived, I was handed by key and sent off to the lift to 2nd floor. The room was nowhere to be found and a waiter delivering room service explained I had to go down to 1st floor, cross the hotel, and then walk up a staircase. Not pleasant with a heavy suitcase. When I complained about the lack of direction to reception staff, I was told the layout of the place was so complex that reception staff could not be expected to know that sort of detail. What chance do we guests have then?" (107802045)

  Large comfortable rooms, well maintained bathrooms, very nice breakfast buffet served from 6:30 a.m.

  No attention to detail, many rooms on 2nd floor only reachable by stairs rather than lift, basic furtiture such as a stool for the suitcase missing

• 4/10 Anonymous ( Young couple) 

  on  November 18, 2008

  Very Clean

  When we were checking in, another colleague was pestering the receptionist for information relating to another party staying in the hotel and we found this quite rude when it happened more than once. Also, having booked online quite a long time ago, I was dismayed to be told that our double room was not available and only a twin was. As we had no other option we had to say yes to this. The plug in the sink would not come out and we ended up using the bath taps to wash.

• 8/10 Anonymous ( Mature couple) 

  on  November 18, 2008

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "I would stay again as it is very conveniently situated." (107531389)

  Very good hotel, extremely clean and well presented, staff pleasant.

  The bed was like a rock. I would have preferred the twin room I had booked rather than the double I was given. Soundproofing against noisy late night guests might help.

• 5/10 Anonymous ( Mature couple) 

  on  October 6, 2008

  Room was adequate

  Food and drink in the restaurant was tepid and below standard

• 9/10 Tracy ( Family with older children) 

  from Birmingham , GB  on  July 22, 2008

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "see good points." (108089933)

  Excellent check. Was given room in quiet part of hotel. As I had children & there was a wedding reception. Also given 2 adjoining rooms as I had 2 children. Was taken to room & shown where to park. Have recommended this hotel to my friends & family. Excellent Customer Service. Would Stay there again.

• 10/10 Anonymous ( Family with older children) 

  on  July 9, 2008

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Would like more facilities for children...play equipment outside, a creche /games room for under fives etc" (108072305)

• 8/10 Anonymous ( Solo leisure traveller) 

  on  June 3, 2008

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Pretty good. Certainly good enough that I would stay again, and reccommend to any friends (except if they don't bother with breakfast)." (97550248)

  Breakfast was outstanding, to the extent that it is the single factor that would make me want to stay there again. On arrival TV remote was missing, but staff quickly found a replacement.

  Bar is a little on the expensive side, and the bar food a rather mean on quantity for the prices charged.

• 8/10 Paul ( Mature couple) 

  from Shrewsbury , GB  on  November 6, 2007

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Difficult to fault anything - except for long maze of corridors and inconsiderate guests shouting and banging doors in early hours of morning." (97159239)

  Friendly, helpful staff.

  Noisy guests during the night!

• 8/10 Vivian ( Mature couple) 

  from Kidwelly , GB  on  June 14, 2007

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "The dinner and breakfast were good and value for money. We had booked a twin bedded room, but were initially given a double room, which was sorted out, without delay. We enjoyed our stay." (99130045)

  As much as we required, being only a one night stay.

  My wife, being disabled, had a long walk, from our bedroom to the dining room. Our room was suggested by the staff, to be well away from a wedding reception, which was likely to be noisy. On that point, we were not disturbed.

• 9/10 Susan ( Group of work colleagues) 

  from Larvik , NO  on  May 30, 2007

  Very pleasant room and really comfy bed. Adequate bathroom and I really appreciate the tray of coffee or tea.

• 5/10 Anonymous ( Group of adult friends) 

  on  May 9, 2007

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "the rooms were small and compact, the carpark didn't seem to be that busy but our rooms seemed as far away from reception as possible. The shower was nice and powerful but not for use for someone on the larger side as it was rather a tight squeeze. Staff weren't that cheerful but I guess I wouldn't be working a bank holiday weekend!" (99911698)

  whilst the actual room smelt clean the rest of the hotel smelt of stale smoke, thankfully the weather was dry so we were able to sit outside whilst awaiting for our friends to arrive. The person on reception at check out was not the most cheerful of people and even though we were hung over we still felt like our custom hadn't been appreciated

• 7/10 Anonymous ( Mature couple) 

  on  March 28, 2007

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "My first stay in March had no problems - but the second stay on the 23rd March I had to ask for a second large towel and coffee sachets. the shower had a very loud squeal and could only beused when turned on at a low flow - I did mention this at the hotel. I will be booking again towards the end of April as my visits are necessary after my mothers death earlier this year to sort out her affairs. I expect to make at least 2 or 3 more bookings at the same hotel" (99411332)

• 5/10 Steve ( Solo leisure traveller) 

  from Northampton , United Kingdom;GB  on  September 5, 2006

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "The room was in an extension block, wasn't part of the main hotel, more of an annex. The walls were thin, the layout ridiculous (huge room, tiny bathroom) the taps leaked everywhere, half the bulbs didn't work, and I was woken in the morning by building work. It appeared that this room was amongst a number of rooms due for decomission and renovation. I made my complaints known in the morning. the staff were friendly, courteous and reasonable. I was given a discount for my inconveniences. I did manage to see other rooms in the hotel, and these seemed very nice. maybe I was just unfortunate, but it was a shame and i don't think i'll be using the hotel again as a result." (3305303830)

  location

  poor quality of room, poor fixtures and fittings, woken by building work

• 9/10 Paul ( Young couple) 

  from Market harborough , UNITED KINGDOM;GB  on  March 1, 2006

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "all good apart from shower was too hot to shower and could not be turned down" (3304300302)

  excellent hotel clean all staff helpful and had a great meal in the restaurant

  the hot water in the shower was far too hot which made it impossible to take a shower

• 7/10 Edward ( Mature couple) 

  from Bexhill on sea , United Kingdom;GB  on  January 10, 2006

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Room too distant from main hotel facilities. Disturbed by false fire alarm in the early hours.we should have been advised quickly that there was no need to evacuate." (3304081436)

• 9/10 Sandra ( Mature couple) 

  from Melton mowbray , United Kingdom;GB  on  December 19, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "We had rather a dramatic end to our stay....the explosion at the Oil Depot. The hotel was evacuated shortly after 6am on Sunday Dec 11. At all times the staff were calm, organised, and kept us informed. Both my husband and I felt they were in control, following emergency proceedures and dealing with the situation in a reassuring way. The M1 motorway is very close to the Hotel but surprisingly noise level was low." (2985877)

  Very conveniently situated for Hemel and St Albans. Attractive, well maintained grounds and rooms. Good ambience and friendly staff. We had a slight problem with flushing the toilet. This was dealt with immediately...very impressive

• 5/10 Jane ( Group of work colleagues) 

  from Brighton , United Kingdom;GB  on  October 1, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "It is hard to believe that a company such as yours employs people who don't know what they're doing and it was no wonder that only 4 tables were occupied in the restaurant while we were there." (2782888)

  Clean and tidy

  Restaurant was terrible, chef couldn't cook. Even the waitress apologised for the poor standard of the food.

• 8/10 Anonymous ( Family with older children) 

  on  September 6, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "The staff were friendly and efficient and the room was well equipped.Our only problem was that my daughter and her partner had to call the desk three times to complain about loud music from the room next door which pretty well ruined what would have been a good visit." (2689211)

• 9/10 Andrew ( Young couple) 

  from Coventry , United Kingdom;GB  on  June 2, 2005

  Lovely surroundings, helpful staff a clean and welcoming hotel.

• 7/10 Anthony ( Family with older children) 

  from Debenham , United Kingdom;GB  on  June 2, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "In general I would not recommend this hotel for a stay longer than one night because of my perceptions of the poor standard in the restaurant. For the prices charged, the standard is not good enough." (2348405)

  Good comfortable room. All the facilities that you would expect. However, the shower head dripped annoyingly and the window latch was not secure despite being on the ground floor. The restaurant was adequate and the bar was good. Checking-in and paying was efficient and friendly. The restaurant manager was very good but the waiters less so. The payment system appeared awkward. Breakfast was excellent but overpriced. Car parking was more than adequate.

  It seemed an age to get to the room. There were confusing steps up and down and long corridors. There was no facility for portering bags/luggage despite the fact that an escort showed us the way to our room. There was only one lift and a much quicker way to the bar/restaurant via a side entry/exit which we had to find ourselves. Our evening meal was good in places, but the roast lamb was tough and tasteless. The carrots seemed to be designed for animal feed by the look of their size. The waiters 'dumped' the plate of food on the table and did not offer any fresh glasses for water. One of the wine glasses was contaminated with lipstick. We had to wait too long for our table despite booking in advance. The dado rails were covered in dust and the rubbish bins were full. There were dirty cloths, clean cloths and cleaning fluid left on a table beside the eating area.

• 6/10 Anonymous ( Mature couple) 

  on  May 21, 2005

  clean and adequate

  a long walk to the rooms - shower in need of repair. tea,coffee facilities could be improved

• 10/10 John ( Other) 

  from Leeds , United Kingdom;GB  on  April 1, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "I must congratulate the receptionist on duty when we came early with my partner feeling not well, she behaved in a thoroughly professional manner and proved superb excelling over and above what is usually the norm. helping to get us booked in early so she could rest and recover. Answering this e mail saves posting the letter i had ready. She is to be congratulated, all to often bad or adequate service is the norm, this young lady shows excellence still exists." (2037117)

  good atmosphere, nice decor, good setting

• 8/10 Anonymous ( Solo business traveller) 

  on  March 13, 2005

  The shower was great!

  The fire alarm in the early morning was a nightmare.

• 5/10 Ian ( Solo business traveller) 

  from Warwick , United Kingdom  on  March 4, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Hotel was good. Room was poor." (1979654)

  helpfulness of staff

  I am certain (unless in error) that I booked a non-smoking room. The room reeked of smoke - as did my clothes in the morning. The mattress was hard and lumpy.

• 7/10 Mark ( Mature couple) 

  from Minchinhampton , United Kingdom;GB  on  February 23, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "Staff were excellent. Breakfast was expensive at 11.95 and pre-issued invoice assumed that both of us would required breakfast. My partner only wanted coffee but such flexibilty was not obvious. Wardrobe handle was broken, en-suite WC handle was very loose, tears and scratches to some bedroom and corridor wallpaper." (1951639)

  Staff, food, facilities.

  Some rather shoddy decorative finishes to common parts and room within our particular wing.

• 9/10 Anonymous ( Mature couple) 

  on  February 2, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "I had a really nice stay, it is the second time I have booked to stay here and I will certainly be going again. I will always remember my time there." (1807470)

  The room was very cosy and comfortable, exceptionally clean nice area and grounds

• 7/10 Anonymous ( Solo leisure traveller) 

  on  January 4, 2005

  Bill wrong, staff not very alert - was an early departure for a flight wake up call didn't arrive.

• 9/10 Anonymous ( Mature couple) 

  on  December 22, 2004

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "I had a lovely time at the Ramada, nice location and I will definately go there again." (1741021)

  clean, very comfortable and cosy

  Check in was at 2pm but there was a delay in getting the room.

• 8/10 Anonymous ( Solo business traveller) 

  on  December 21, 2004

  Accommodation was suitable, price was rather expensive, I would have expected Breakfast to be included in the stay of £85 per night.

• 8/10 Sandra ( Solo business traveller) 

  from Ashford , United Kingdom  on  October 11, 2004

  Spacious, clean, comfortable

  Fire alarm early in the morning. Noisy guests in the grounds at 3 and 4 in the morning

• 8/10 Anonymous ( Solo business traveller) 

  on  September 18, 2004

  Of the expected standard; easy to find; convenient for purpose

• 9/10 Malinda ( Young couple) 

  from Bothell , United States  on  September 7, 2004

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "it was great" (1453125)

  room was beautiful

  location- far away from everything

• 8/10 Carole ( Young couple) 

  from Paris , France;FR  on  June 8, 2005

  Ramada Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
  

  "le personnel est agréable et la chambre est très confortable. le seul point négatif est la mauvaise l'insonorisation: à partir de 7h nous avons été réveillés par des voix dans le couloir. nous aurions également aimé être prévenus des bruits éventuels par rapport aux évènements organisés dans la soirée (nous entendions de la musique assez forte, peut-être un mariage?)." (2354924)

  chambre agréable, lit confortable, bon petit déjêuner, parking gratuit

  l'insonorisation des chambres (par rapport au couloir, surtout)

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