The Mad Hatter Hotel, London - Reviews & Ratings
3-7 Stamford St, Southwark, London, SE1 9NY
The Mad Hatter Hotel, London
Behind this 19th century facade is a modern, comfortable & friendly 30 bedroom hotel. Situated on the South Bank, London's fastest growing tourist area, The Mad... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Mature couple)
on October 8, 2008
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Anonymous ( Young couple)
on August 27, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"very good overall" (107238478)
Friendly staff!
First room we stayed in, we came back to find the door had been opened!! even though we double checked it was locked on leaving! But we had another roomed offered to us straight away by the night porter!
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on June 23, 2008
Good location, near to South Bank, Tate Modern and the Globe
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on June 30, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Better than expected. Although a pub come hotel it worked just like a small hotel - very professional. I was concerned about previous reviews about the smell of smoke but that wasn't an issue at all. Of course this issue should be redundant shortly anyway. The staff were very helpfull and polite. I couldn't get bbc2 on the TV in my room and the staff arranged for me to watch an episode of Rome on a big screen downstairs in the back. The manager even ensured the background music in that room was turned down for me - I didn't even have to ask. I found him to be particularly professional and helpful. I guess the price for what you pay for comes with London, but it's definitely better than a pub come hotel - I was pleasantly suprised overall." (99092073)
clean, smoke free room
3 of 3 people found this review helpful:
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Anonymous ( Solo business traveller)
on December 5, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"No major problems." (107481440)
Efficient check in. Good food facilities. Good location
Requested morning newspaper which was not delivered. TV needed to be reset to receive channels.
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( Solo business traveller)
from Swayl cliffe , GB on August 10, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"A good experience" (107167087)
A very nice hotel in a good location for my London office.
The TV did not work in the room.
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Hayley ( Group of work colleagues)
from Rickinghall , GB on July 22, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"very enjoyable" (97756322)
exellent bar and restaurant, nice room
shower thermostat didn't work poroerly, took several attempts to get toilet to flush
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Chris ( Mature couple)
from Bournemouth , GB on June 16, 2007
The hotel is excellent. the staff were very helpful and the deal on the web was great value for money. A most enjoyable stay.
the only dislike was the length of the double bed. Being a 6 footer I found my feet hanging off the end of the bed. The misses (being shorter than me) had no problem with the bed but found the room to be very hot even with the supplied fan running.
1 of 1 people found this review helpful:
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Anonymous ( Family with older children)
on May 22, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"The hotel is in an excellent position in the heart of London. It is close to attractions such as the London eye and Waterloo tube station is just a quick walk down the road. The staff were very pleasant and the room was large and well equipped with a large en-suite and was very comfortable. Highly recommended." (97849929)
The room was large and nicely decorated, and the staff were extremely helpful and welcoming.
There was nothing to dislike really , although the beds were a little too hard!!
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Anonymous ( Mature couple)
on May 8, 2008
GOOD FOOD, VERY FRIENDLY
THE BED WAS AWFUL VERY UNCOMFORTABLE
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Anonymous ( Solo leisure traveller)
on March 3, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"Location is excellent.My room perfectly adequate. Thank you for thTimes at breakfast. Waitress staff at breakfast clearly not sharing in the employee share options scheme. The Anchor butter pakets were unbelievably sticky and distorted and had the look of being there a very long time. I didn`t find any muesli, the most nutritional seemed to be Corn Flakes. Good sized coffee cup let down as always by the abscence of hot milk,i.e. a universal hoteliers fault. I am returning as a guest so I hope this will stimulate improvements to a hotel full of character." (97336489)
For London this was reasonable.
I think the shower was looking very well used and the shower protector did not protect the floor as I discovered when I subsequently took my trousers down to us e the loo.
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Anonymous ( Mature couple)
on February 13, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"Overall we were happy with the hotel, apart from not being able to regulate the temperature in the room, and the fact that the bed was too soft so we both woke up with back-ache! The staff were efficient and helpful especially when we rang down at 1.15 am to complain about the noise from the private function which was keeping us awake. The breakfast was very good, although the service was a little slow." (97756556)
The location of the hotel is excellent. Our room was of a good size and was at the back of the building and therefore fairly quiet for London.
Unable to regulate temperature of room and ensuite bathroom, both of which were too hot for us.
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Anonymous ( Mature couple)
on January 4, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"In general we enjoyed the hotel, the staff were friendly and helpful, it was nice, clean & warm. The bar downstairs was good too. Its not too far to walk to the attractions of London, we went to see the New Year in. We would stay there again (they made a note of the tap and shower door over the bath, so I'm sure that will have been corrected)" (97530759)
The room was warm and clean.
The hot tap on the sink was extremely difficult to turn you needed two hands to use it, and the shower door over the bath leaked water onto the floor.
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D l ( Mature couple)
from Nr tonbridge , GB on January 4, 2008
The Mad Hatter Hotel, London - Reviews & Ratings"Adequate" (97826138)
Great location and pub attached was added bonus
TV and heater in room did not work
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Anonymous ( Solo business traveller)
on December 15, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Food was cold and under cooked on the first evening. Walked out without getting breakfast 25 minutes after ordering. Ate out after that. Very very poor." (97941179)
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Anonymous ( Mature couple)
on December 13, 2007
Clean, good shower, comfortable bed, cosy duvet
Bit too hot - noisy when window open
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Kara ( Young couple)
from Kent , GB on December 12, 2007
Warm and comfortable room
Breakfast serving was very slow....took 1 3/4 hours to eat breakfast!
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Dirk ( Mature couple)
from Sutton coldfield , United Kingdom;GB on October 25, 2007
The friendliness of the staff and the location and ambiance of the hotel.
The pub/restaurant was very cold, although the hotel area and rooms were perfect.
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Anonymous ( Other)
on July 3, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Excellent for Waterloo, and on to Wimbledon. Superb breakfast, hotel well decorated and spotless. Beds comfortable. Would use again without hesitation." (99451858)
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Anonymous ( Mature couple)
on June 27, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"The staff were very helpful, polite and professional and the food was great. We would definately use the Hotel again." (99207343)
very good comfortable standard, well decorated and maintained
Our room was at the front of the hotel and traffiic noise was quite loud. However we were in London and expected it to a degree.
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Steven ( Mature couple)
from Torquay , GB on June 12, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"The location of this hotel was perfect for our visit, and the general standard of cleanliness was acceptable. The mattress was a huge peoblem. The least you could expect from a hotel is a decent nights sleep. Also, the toilet seat in the bathroom was broken. I doubt we would use this hotel again. However, The staff were very polite and helpfull." (99383772)
Convenient, Clean,
The matress on the bed was dreafull! We were sleepless all night! Which ruined an otherwise wonderfull visit! An expensive way to stay awake!
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Arjon ( Solo business traveller)
from Utrecht , Netherlands;NL on December 6, 2006
it was not clear from the booking that breakfast was not included. Service at breakfast was slow and chaotic
1 of 1 people found this review helpful:
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Keith ( Solo business traveller)
from Sleaford , GB on June 9, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Very well run small hotel. Good value for Central London." (99422798)
Convenient
No Air-con, Noise from outside (but that's London)
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Anonymous ( Family with older children)
on June 8, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"The staff was very helpful and allowed us to leave our bags for a few hours after the checkout time, which enabled another few hours of sight-seeing before our plane." (99185092)
The location was very handy for the area we wanted to visit, the South Bank. The hotel was clean and well-run.
No one could point us to an Internet cafe that was open on Sunday morning. We finally found a kiosk at Waterloo Station.
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V p ( Mature couple)
from Tyne and wear , GB on June 7, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"It was a good hotel, well located for a trnsit stop for us as we were using Eurostar in the morning. The breakfast was excellent, setting us up for a day travelling - we would definately stay there again!" (99033746)
Convenient, bar with good beer
The bar could have stayed open beyond 11pm
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Amit ( Young couple)
from Leeds , United Kingdom;GB on August 31, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"overall it is a good hotel to stay." (3305235280)
location is near to many london attractions
Breakfast should have been included in the room price
1 of 1 people found this review helpful:
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Julie ( Family with older children)
from Llanybydder , United Kingdom;GB on June 6, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"This hotel is very convenient for the South Bank, just a short walk from the Tate Modern and Shakespeare's Globe Theatre. The hotel was fine apart from being over heated! Even with the fan on the bedroom was far too hot. The heated towel rail was on in the bathroom (what a waste!) It was a hot day 25 degrees!" (99607646)
Comfortable and clean
Too hot!!! The upper floors and bedrooms were far too hot.
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Anonymous ( Mature couple)
on May 30, 2007
Excellent position for the South Bank and city.
Disinterested service.
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Anonymous ( Mature couple)
on April 25, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Excellent, the staff were very friendly and very helpful. I was actuallly running the London Marathon and this hotel is in easy walking distance to the train to take you to the start which could be beneficial to state on the read up about the hotel so as if (like me) you don't know London that well it tells you. Had a great time and would definitely use this hotel again!" (99330077)
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Anonymous ( Solo business traveller)
on April 17, 2007
The courtesy of the the staff
The bed was too short
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Anonymous ( Solo leisure traveller)
on March 3, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Good night time security is important to travellers and the mad hatters hotel did have good night time security. hotel was efficiently run. booking in was simple and straight forward as was the rest of my stay. hot breakfast food was prepared fresh for each customer which was great (I hate hot plate stuff) and newspapers also available for customers. waitressing staff very helpful. nice smelling toiletries." (99236145)
very clean, smelt nice, good toiletries available. exactly what i expect but rarely get. breakfast cooked fresh for each customer and it was lovely. waitressing staff excellent.
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Anonymous ( Young couple)
on March 1, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Mad hatter has an excellent location and a friendly feel. Booking through this website saves you alot of money too as it substantialy more if you come in off the street. The staff were very friendly and the breakfast was more than adequate. The room decor could do with an update, fresh lick of paint etc, but all in all it excellent value for money> i would stay again." (99250980)
Quiet and nice and clean
Bathroom could do with a renovation. Old tiles, mastic. Room decor could do with a little tlc
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Anonymous ( Family with older children)
on February 23, 2007
The Mad Hatter Hotel, London - Reviews & Ratings"Stayed with a friend and our 11 year old daughters. Reception staff friendly and helpful. Easy walking distance to Waterloo International, great access to city sights. Did not take breakfast as early start on Eurostar, but would be happy to eat there. Refreshments in room welcome, as was cleanliness and comfortable bed." (99145176)
Clean and looked recently refurbished.
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David ( Mature couple)
from Hitchin , United Kingdom;GB on December 12, 2006
Very comfortable, clean and spacious. We would certainly use the hotel again and would have no hesitation in recommending it to opthers
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Chris ( Young couple)
from Warrington , United Kingdom;GB on December 8, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Arrived at hotel - easy to find and close to train station - greeting at reception was friendly. Handy that the bar was downstaires and open to hotel guests and public. Rooms were clean but considering ours was a non-smoking room you could still smell smoke in there. Very, very hot in the hotel but fans were supplied. The bed was comfortable but small. Staff were friendly until breakfast time when they must have asked us several times what we wanted but then 20mins later said the kitchen had closed! After much confusion we did get a breakfast but don't think they were too happy! Hotel looked after luggage for the day once checked out of room which I felt was very handy for those staying only for 1 night. Overall a good stay and I would recommned to others - must make sure you get to breakfast 15 minutes before it closes!!" (99233005)
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Anonymous ( Solo business traveller)
on November 11, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"The hotel was easy to find from Southwalk Underground station. The staff were friendly and helpful. It was a lovely place to stay." (3305461343)
The hotel was clean and well maintained with a good, spacious room.
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Anonymous ( Mature couple)
on October 23, 2006
Friendly and with character
Traffic noise
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Sheelagh ( Family with older children)
from Darlington , United Kingdom;GB on August 23, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Idealy situated for easy access to all areas of London, South bank is right on the doorstep. Waterloo station within easy walking distance, busses to kings cross and covent garden just round the corner. Staff were very friendly and extremly helpful. Bar was wonderful and food was great. Visit Borough Market just towards Tower tube station pubs and resturants are great." (3305122748)
clea, tidy comfatable rooms easily accessible.
View of yard.
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Anonymous ( Mature couple)
on August 22, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Availability of food -" (3305088459)
Convenient for overnight near Waterloo Station. Receptionist's accurate guestimate of where we could find a meal at 9.30pm on a Sunday evening !
No food available on Sunday evening - no breakfast early on Monday Morning.
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Anonymous ( Solo leisure traveller)
on August 22, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"The Mad Hatter was a very nice hotel to stay in. The check in staff were helpful and polite. The only downside was having to eat your breakfast in the pub. The smell of stale smoke and beer is not the best thing to be greated with. Also while the breakfast itself was wonderful the service was not. The girl didn't say one word to anyone, didn't smile, ask if everything was ok. In fact I'm not entirely sure she could speak at all. There was no butter with the toast, I and other customers had to take it from other breakfast tables that hadn't been cleared, which was another disapointment. Dirty, uncleared and uncleaned tables. They were sticky. I didn't pay the rack rate of " (3305158387)
Spacious room
The rack rate of
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Estelle ( Group of adult friends)
from Stevenage , United Kingdom;GB on August 16, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Hotel was situated in an easy to find area by car. It looked how it did in the picture and the rooms were tastefully decorated. Booking in was easy as they had all the information per the on line booking. Value for money was excellent for London prices, booking on line gave us a discount. Taxi booked by hotel reception to take us into main hustle and bustle arrived within the 10minutes they had advised it would take. Food was excellent and i was especially pleased that they included a vegetarian full english breakfast which i have never been able to have before. Would definately go there again." (3305196941)
It was comfortable and homely decor.
Nothing major. View was very poor, looking out into a back yard area.
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Helen ( Solo business traveller)
from Callington , United Kingdom;GB on August 15, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"I liked the room in every respect except the faulty toilet flush. Proximity to Bankside, Waterloo Station and bus stops for buses traveling to The Old Kent Rd etc a great advantage. The staff I met were extremely helpful and friendly. The hotel would be a good stop-over for other people working for Action for Blind People, which is a national charity with its main office just off the Old Kent Rd and therefore it would be beneficial if you could offer a concessionary charity rate. Thankyou" (3305178369)
Very comfortable and small enough to make you feel like a human being rather than a mere room number
Unfortunately the flush was not working in the en suite - hence the low score
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Anonymous ( Other)
on August 1, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Water Pressure and an Iron in the room Info Only!!! But other than that it was very an Pleasant stay!!! Teller close by was a Plus!!!" (3304859713)
Everything was all good except for below.
Water pressure in the shower was terrible!!!
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Anonymous ( Solo business traveller)
on July 25, 2006
No working aircondition
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Anonymous ( Mature couple)
on July 18, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Nice hotel central location, continental breakfast choice not good for the price otherwise good would stay there again." (3304898979)
Big room fairly central location
Beds a bit soft, traffic noise, no extractor fan in bathroom
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Ann ( Mature couple)
from Maldon , Australia;AU on July 15, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"We really have no complaints other than the lack of air conditioning in the rooms. The breakfast was terrific and covered all requirements (as did the air conditioning here!) The two meals we ate in your restaurant were good value. Your staff were without exception pleasant and efficient. The position so near Blackfriars Bridge and public transport was great. I guess the only grouch is the horrible view of the adjacent demolition site from our room (308) but we realise this is not in your hands and no doubt will be fixed in the fullness of time." (3304780464)
The generous size of both the double room and also the bathroom (the cat could be swung easily!) Makes a nice change.
The heat - a fan is no alternative to proper air conditioning in summer.
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Anonymous ( Solo leisure traveller)
on July 3, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"The hotel was very cute and clean. Desk staff were very helpful. Kitchen closes early so couldn't get anything to eat after 9 one evening and didn't want to walk out at that stage. I didn't realize that this hotel was on a very busy corner. Not a problem though as all windows seemed to keep noise out. Not aware of no air con in rooms until my daughter visited and mentioned. Also no problem though as weather was mild and fan worked well and was very quiet. Overall a small and personal hotel." (3304800694)
Desk staff very friendly and helpful. The bar is a nice place and breakfast was quite adequate.
When I checked in the batteries to the door lock were not working and I had to wait til the next day to have it fixed. Room staff were not attentive to detail. There was no room card to ask for service so room was not cleaned one day at all. No extra soap or shampoo provided except when I specifically asked after several days, expected basics.
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Anonymous ( Young couple)
on July 2, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Food in the bar was good." (3304528912)
Good size room, clean. Nice bathroom.
Would of preferred a better view!
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Mrs ( Other)
from Westcliff-on-sea , United Kingdom;GB on June 28, 2006
Ideally situated for sighting around London at a reasonable price
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Anonymous ( Solo leisure traveller)
on June 17, 2006
The Mad Hatter Hotel, London - Reviews & Ratings"Excellent. I was especially pleased with how friendly and helpful the staff were. A very pleasant weekend with no complaints whatsoever" (3304693469)
clean comfortable room - everything I could possibly need for a weekend break
nothing
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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1 of 1 people found this review helpful: