Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings
Station Street, Birmingham, Birmingham, B5 4DY
Comfort Inn City Centre Birmingham, Birmingham
Comfort Inn Birmingham is next to Birmingham New Street Station, with regular links to the NEC and Birmingham International Airport. The ICC, NIA and Symphony H... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Solo business traveller)
on October 25, 2009
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Anonymous ( Solo business traveller)
on October 18, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"The hotel is not geared up for meetings/conferences. Tea/coffee either late or didn't turn up, food poor. Insufficient staff to provide decent customer service." (108921778)
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Hywel ( Mature couple)
from Caldicot , GB on October 5, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Enjoyed it and would recommend to others." (107510292)
The room was comfortable although my wife found her matress uncomfortable to sleep on. Reception staff were very helpful. Nothing seemed to be too much trouble. Staff in restaurant at breakfast were really pleasant and came acroos as very happy people.
The bathroom whilst very clean was in need of updating. Too many repair jobs to beading around bath etc.
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Vivienne ( Mature couple)
from Wrexham , GB on September 23, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"required bed and breakfast got neither" (108532308)
evening porter very helpful
one party disabled in wheelchair unable to get wheelchair into lift had to get out of chair and get into lift no help from staff. unable to put wife in wheelchair to get to room like an obstacle course no help from staff. when wheelchair in room unable to get round. bed broken bottom half of bed on the one side no support did not find out until very late and had already had bad experiences with the room had no sleep, reported bed in the morning. no way has this hotel got adequate disabled access, had to carry wife to room. lift door in reception will not take wheelchair too narrow. hotel contacted before we went they should have stressed to us that we would have had difficulties all the way down the line, and not adequate for disabled, lift can be modified to wheelchair access, larger door in bar.
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Anonymous ( Young couple)
on September 16, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"cheap functional room. average facilities but it was far too warm with little ventilation and no air-conditioning which was lead to an uncomftortable night's sleep.." (108423660)
Quiet room and efficient check-in with helpful staff.
Room was extremely warm with little ventiliation - which led to an uncomfortable night's sleep. Weather was not particularly hot that day / night either.
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Michael ( Solo leisure traveller)
from Highbridge , GB on September 15, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"As ever, a pleasant enough stay in an excellent spot. Some concerns about the quality of rooms on this floor as opposed to the otherwise very good standards, but unfortunately, very early departures on both mornings of my stay prevented me discussing this with hotel staff. Wouldn't hesitate to book again, but would request not to have a room on this floor if possible." (108668567)
I've used this hotel again and again due to its excellent central location and good value for money. Staff in particular are very friendly and attentive.
First time I've been allocated a room on the top floor (4th) and found it to be rather musty and smoky smelling. Lift call button not working on this floor.
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Anonymous ( Solo business traveller)
on September 7, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"good" (108234860)
location and price
lift not working properly
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Anonymous ( Group of adult friends)
on September 5, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Good Value for money" (108827705)
Good access to city center reception prepared for late night arrival
Information about car parking possibilities could be better explained (on internet or with order confirmation) Malfunction of room light and toilet vent.
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Anonymous ( Solo leisure traveller)
on September 1, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Booked the hotel just to sleep there, not sit in the room all day long. All in all its ok if u want to live close to city centre for a reasonable price and u don't need a plasma in your room nor jacuzzi in the bathroom :)" (108617875)
Good value for money, very close to New Street Station (3minutes), clean.
Room was a little bit small, bathroom looked like from early 90s.
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Anonymous ( Solo leisure traveller)
on August 18, 2009
noisy room to exposed to traffic noise even with window closed
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Anonymous ( Family with older children)
on August 10, 2009
Friendly staff, reasoable price, nice breakfast and a very clean environment.
No cooling facilities, it was a very hot day, TV was not working, the engineer did not turn up till we left, with a toddler no TV is no fun.
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Michael ( Solo leisure traveller)
from Highbridge , GB on August 5, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Another pleasant and relaxing stay at this hotel. Staff are attentive and friendly - with a special mention for the night porter who is always pleasant and friendly, even at late hours in a city centre hotel! There are elements of decor which are looking a little tired, but this remains a clean, safe and reasonably priced place to stay in the city centre." (107724196)
Centrally situated and convenient for railway and coach stations, local transport links and city centre attractions.
The hotel is in a busy and sometimes noisy city centre location, so opening windows for ventilation can allow excessive noise into rooms.
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Anonymous ( Mature couple)
on August 2, 2009
Reception good. Breakfast good.
Service in restaurant slow.
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Anonymous ( Young couple)
on July 22, 2009
Location of the hotel, price was ok
The breakfast was aweful, the furniture in the rool ugly and old
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Michael ( Solo leisure traveller)
from Highbridge , GB on July 15, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"A comfortable and very good value base for a couple of days in the city. The hotel is safe, clean and the staff very friendly and knowledgeable about the area. Like any city centre budget hotel, facilities are not always brand new, but the hotel remains a good place to stay when in Birmingham." (107668197)
Located in the heart of the city, ideally situated for railway station and with easy access to the city centre and entertainment districts.
Location means hotel can be noisy late into the night, rooms a little tired and in need of refreshment. Lift unpredictable - doesn't always arrive when called!
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Anonymous ( Solo leisure traveller)
on June 4, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"A very pleasant one-night stay. Wasn't at the hotel much, so can't comment on the other facilities, apart from my £39 en-suite double room which was excellent quality & value. Didn't have breakfast so can't pass judgement on it." (107363235)
Convenient location, very close to Birmingham New Street Station. Within easy walking distance of the National Indoor Arena, for the event I was attending. Excellent room. Polite staff.
The television reception was poor. Lots of static/hissing marring the broadcast on all channels. Manual adjustment of the aerial did not help. Having said that, I wasn't there to watch telly!
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on June 2, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"More than adequate, nice room, " (107932644)
Good value, quiet, helpful staff (ordering taxi), room served its purpose.
Remote parking, awkward to find, breakfast too expensive, no biscuits!!
1 of 1 people found this review helpful:
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Maxine ( Young couple)
from Tipton , GB on June 1, 2009
THERE ISNT ANY
ON ARRIVAL MEMBER OF STAFF CUDNT FIND MY ONLINE RESERVATION. WASNT GIVEN ANY INFO OF BAR & RESTAURANT TIMES ROOM WAS DIRTY. HOT AND STUFFY WHEN ASKED A MEMBER OF STAFF FOR ELECTRIC FAN TOLD NONE AVAILABLE. NO COLD WATER JUST HOT IN BOTH TAPS AND YET THE SHOWER WAS COLD. OVERALL VERY DISAPPOINTED
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on June 22, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Hotel fine. Pricing comments as above." (107945698)
Cost £89 for same equivalent room, in same hotel, as I stayed in on 8th May for £49!
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Barbara ( Solo business traveller)
from Liverpool , GB on May 22, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"good for a short stay good location for train station close to shopping centre" (107666362)
Hotel staff all very helpful and pleasant. Breakfast really good
Room very small. Would have liked bottled water for making hot drink, water from tap in bathroom gave tea a funny taste.
1 of 1 people found this review helpful:
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Christopher ( Mature couple)
from Exeter , GB on June 17, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Great stay will come again." (107954007)
Friendly staff. Nice clean room. spacious. good value. Close to train station ,taxis buses, shopping centre, bullring and markets and all theatres and the National indoor arena.
Ironing room needs updating and new carpet on back staircase otherwise excellent
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Peter ( Solo business traveller)
from Argens-minervois , FR on May 10, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Room was comfortable although somewhat shabby and sense of "not cared for". Staff were polite and HELPFUL ESPECIALLY MAN ON RECEPTION ON MY ARRIVAL" (107361479)
Person on reception was very helpful; towels good
bedroom ceiling stained and poorly painted, carpet stained/burned, bath chipped, paintwork poorly done. Bathroom fan not working
1 of 1 people found this review helpful:
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Sandra ( Mature couple)
from Paignton devon , GB on April 30, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"A most enjoyable stay" (107766203)
A very well placed good hotel the staff were very friendly and the rooms were very clean.
1 of 1 people found this review helpful:
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Sam ( Solo business traveller)
from London , GB on April 24, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"nice" (107859097)
clean, comfortable
too hot
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on April 24, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Good" (107977086)
very tidy room. All equipments work well. Convenient to travel, good location (near the central railway station), value for money
No
1 of 1 people found this review helpful:
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Clare ( Solo leisure traveller)
from Exeter , GB on April 8, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"OK - much better than an outer London 3 star place I used recently where it was old-fashioned and smelled of fumes, and it cost £87 per night inc. breakfast, but when I went down at 8.30 it had finished and a sharp East European woman sent me away with a flea in my ear. Hence I don't do breakfast anymore. I did not feel welcome." (107545273)
Clean, well presented, comfortable bed and good shower. I felt my business was valued.
The cold tap ran warm all the time and I could not drink the water for teeth and overnight refreshment. The room was over warmly heated and the atmosphere was rather dry, but it is a difficult time of year for heating.
1 of 1 people found this review helpful:
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Sheila ( Solo business traveller)
from Montrose , GB on April 6, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"The hotel was very quiet and although we paid a low price I felt the allocation of room could have been a bit more generous." (107738559)
The price was probably the only good point.
The room was small and dark and smelled of disinfectant/musty. The carpet was soiled. Although there was a restaurant, there was no facility to eat in the evening. The bar had no white wine so we had to leave the hotel to eat/drink.
1 of 1 people found this review helpful:
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Martin ( Solo business traveller)
from Gillingham , GB on April 6, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Far too hot to be "Comfortable"" (107792654)
Central location. clean room staff friendly and helpful
Heating on far too high - stopped me sleeping on 2nd night - first night it would have too but i was so tired arriving late. I wouldn't have stayed Had i been aware of this after first night. - Reason why room rated Poor.
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on March 31, 2009
Central location.
Room stank of stale smoke despite requesting a non smoking room. Decor was tired and grubby. Shower gave out only warm water on 2 separate ocassions and was falling apart. Shaving light in bathroom did not work. Bed was old and uncomfortable.
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Anonymous ( Group of adult friends)
on December 23, 2008
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"great" (107781220)
lovely clean room and bathroom nice breakfast, close to town
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on December 22, 2008
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Quite acceptable for a short stay." (107541586)
Reasonable price considering proximity to City Centre attractions.
No car parking apart from expensive shopping centre multi storey.
2 of 2 people found this review helpful:
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Mary ( Solo business traveller)
from Edinburgh , GB on February 13, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"The staff were excellent. The room was clean and warm." (107852244)
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Anonymous ( Solo business traveller)
on May 23, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"good" (107692977)
near train station.neat room. value for money
shower in the bathroom was very slow
0 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on April 30, 2009
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Worth it" (107859021)
Nice service
0 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on December 9, 2008
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Sean - excellent customer service." (97569079)
Booked through the Internet (Priceline) and reserved 2 x Twin Rooms in July. On arrived was informed that this was not the cas. What was booked was 1 x Double 2 x Single, totally inappropiate for the party travelling. However Sean (manager) provided excellent customer service in providing (as part of compensation)breakfast for all parties, and did everything possible to make a comfortable stay. Although the accomodation was good it would have been better had we received the rooms requested.
Will not use Priceline again, will book direct via hotel next time.
1 of 1 people found this review helpful:
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Denis ( Young couple)
from Paris , FR on December 2, 2008
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"fair price compared with standing of the hotel but check in staff absolutly outrageaous, anc charged the room without atuhorisation, no pin, no signing as if it was a no-show. No excuses." (107316938)
Easy to book, close to City centre
Room charged without any notice 2 minutes after Check in !!!!!
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on December 1, 2008
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Pleasant experience" (108053727)
Friendly efficient staff on reception. Prompt in answering calls to reception Very clean, well presented room Comfortable night's sleep with no noise disturbance
Only drawback was lack of hairdryers, despite enquiring beforehand to ensure that one would be available.
1 of 1 people found this review helpful:
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Anonymous ( Same sex couple)
on November 21, 2008
Comfort Inn City Centre Birmingham, Birmingham - Reviews & Ratings"Very good" (107895998)
excellent room good value for money
phone wasn't working so our wake up call didn't come through - but porter dis knock on door in person later
1 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"The hotel is old and very tired. I attended a conference there, the hotel is just not geared up for conferences, tea/coffee late, insufficient cups and also plates at lunch. No paper and pens provided for delegates. Only one member of staff who was trying to look after reception as well as the conference. " (108642055)
Upon arrival the hotel had no record of my bookig despite me having the print out of the booking confirmation. I also had a reservation for later in the week so I double checked that reservation and again there was no record of the booking. No parking at the hotel.