The Chester Grosvenor And Spa, Chester - Reviews & Ratings
Eastgate Street, Eastgate, Chester, CH1 1LT
The Chester Grosvenor And Spa, Chester
In the heart of historic Chester, this delightful, 5-Red-Star hotel has a Michelin Star and 4 AA Rosettes for its gourmet restaurant. The restaurant, S... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
9/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 9/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 9/10 | Performance of staff |
| 9/10 | Overall experience |
| 10/10 | Overall value for money |
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Anonymous ( Mature couple)
on October 31, 2008
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Mark ( Group of work colleagues)
from Kendal , GB on December 9, 2008
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"A lovely place to stay which was overshadowed by a horrendous dining experience including eyelashes in food, wine that wasn't opened, courses the wrong way round etc." (107314715)
Lovely rooms Good service on check in and check out
Terrible eating experience. Poor restaurant service. Awful catastrophe of errors over dinner.
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Anonymous ( Young couple)
on September 13, 2008
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"Very good." (108063765)
Very relaxing, nothing too much trouble.
Breakfast could have been better, food and service. Quite slow, taste of food average and not hot enough.
1 of 1 people found this review helpful:
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Kenneth ( Mature couple)
from Merthyr tydfil , GB on June 1, 2008
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"We are full of praise in respect of this hotel, its central position within the City, Its facilities and especially the service we received was second to none." (97570731)
Excellent all round service
No tea and coffee making facilities in bedrooms
2 of 2 people found this review helpful:
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Nicola ( Young couple)
from Wigan , GB on February 21, 2008
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"Our stay at The Grovesnor was a special treat for us as we haven't had a night away by ourselves since marrying two years ago. I would like to compliment everyone for making our stay very enjoyable the staff were friendly, professional and appeared to enjoy their work. The food in The Brassirier was absolutely fantastic and of high standard. Overall a very pleasant stay and we will come to stay again." (97665175)
The room was nicely decorated' very clean and spacious. The staff very friendly and made us feel very welcome from the concierge to the waiters and waitress'
The room was a little to cool and unable to work the thermostast in the room but didn't find this a major problem.
3 of 3 people found this review helpful:
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Anonymous ( Mature couple)
on December 21, 2007
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The emphasis on asking for money with regard to any service spoilt the experience as it ruins the excellent ambience and feeling of the experince.It smacks of commercialism above service. Extras should be included in the charge even to a drink in the library.This would crate a very positive feeling with regard to the Hotel and would ensure further visits." (97712896)
The overall service of the staff, they were polite and attentive. the food was excellent.Breakfast in particular was wonderful.
The fact that we were asked to pay extra money at every opportunity.In a hotel at this standard it should not be necessary to have to pay for a morning cup of tea for example.
5 of 5 people found this review helpful:
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Mohamed ( Solo leisure traveller)
from South shields , GB on July 21, 2007
i liked everything they had to serve (arrangement, service and food).
2 of 2 people found this review helpful:
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Anonymous ( Mature couple)
on April 12, 2007
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"My parents were very well treated and I would not hesitate in recommending this hotel for a stay" (99730165)
This was a gift for my parents and they were looked after really well. The room was very luxurious and they were very pampered
The parking was arkward to find apparently but appart from this nothing at all
4 of 4 people found this review helpful:
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Steven ( Young couple)
from Garston , GB on June 6, 2007
The service the decor the layout the staff
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on March 9, 2007
all was fine
waiting time for a table at breakfast
2 of 2 people found this review helpful:
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Anonymous ( Mature couple)
on February 3, 2007
Very well cared for. Excellent service. Wonderful breakfasts
Tea and coffee making equipment in room had to be requested. Toilet phone not in convenient position. Mirror in bedroom at odd angle
3 of 3 people found this review helpful:
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Christopher ( Young couple)
from Warwick , United Kingdom;GB on November 8, 2006
Very nice room. Excellent, friendly staff. Great location for town centre shopping & eating.
Shower was poor in bathroom - very low pressure of water. No tea or coffee making facilities in room.
2 of 2 people found this review helpful:
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Anonymous ( Young couple)
on August 28, 2006
The room was excellent and the facilities was great., also it is in a fantastic location.
The receptionist was rude and aragant, she didnt make us feel welcome. I did not like the way she kept asking if this is the hotel we want to stay in because she thought we deserved to stay in a less star hotel, cheek.
1 of 1 people found this review helpful:
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Dawn ( Group of adult friends)
from Wigan , United Kingdom;GB on August 26, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"We chose to access the Grosvenor via the front entrance, this was a very easily signed route and the concierge quickly parked our vehicle and every need was met by the very welcoming staff. Everyone was very pleasant and friendly. The check in procedure was excellent and we even recieved a room upgrade.. All fascilities including room service was good. Quality of room very nice. We enjoyed the brasserie resteraunt very much. A beautiful place to stay. Felt very relaxed and would love to return." (3304947662)
The central position and quality
No dislikes
1 of 1 people found this review helpful:
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Alan ( Mature couple)
from Gilfach goch , United Kingdom;GB on August 13, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The last night of our holiday and we splashed out on a more expensive hotel than we normally can afford. We've seen how the other lives and would like to join, if only we could afford it on a regular basis!!" (3304935040)
The best hotel we have ever stayed at.
The most expensive hotel we have ever stayed at.
1 of 1 people found this review helpful:
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Roderic ( Mature couple)
from Sheffield , United Kingdom;GB on July 8, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"Superb stay in a gem of a city" (3304948524)
quality and location
1 of 1 people found this review helpful:
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Joanne ( Mature couple)
from Liverpool , United Kingdom;GB on June 5, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"this hotel is first class, i never have any luck when booking a hotel for an overnight stay, but this hotel made me feel like a queen for the day, the rooms are lovely the bathroom is spotless, if you want you can have your bed turned down for the night, the hotel is in the centre of the town centre, thought we didnt no how to get to the carpark the hotel will park your car for you, and on the day you leave they will either bring your car to the front of you hotel or you can ask if you can get it yourself, good choice of breakfast, there is no smoking in the bedrooms but on the first floor there is a smoking area, check in was quick, all the staff in this hotel where very helpfull and polite at all time, if you are wishing for a hotel that has class then this is the hotel for you, this hotel is " (3304611698)
this accommodation was firt class, value for money, rooms are clean and well looked after
none
1 of 1 people found this review helpful:
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Ray ( Mature couple)
from Swansea , United Kingdom;GB on April 22, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The hotel overall was quite beautiful and you knew from the moment you entered, that you were in five star luxuary. The location was excellent but was a bit difficult to find." (3304489264)
The overall cleanliness was excellent. The decor of the room was lovely and the bathroom was first class.
The room was a bit on the small side and it was strange not to have tea and coffee making facilities in the room.
2 of 2 people found this review helpful:
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Ian ( Young couple)
from Swadlincote , United Kingdom;GB on June 6, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"Overall the stay was excellent. We have no criticism other than a glass of port cost me " (3304761289)
The service from the staff was second to none.
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Larry ( Family with young children)
from Houston , United States;US on April 24, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"Both the rooms and the food were great. Just make sure you get directions to the parking garage! It is convenient but hard to find!" (3304431002)
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on April 16, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The Hotel was very grand and luxurious, quiet, reserved, I felt relaxed and pampered just by the surroundings. We had a classical room which with it's high ceilings, decor and doors to separate areas felt like I was in a suite, Really enjoyable stay" (3304521189)
The Hotel was very grand and luxurious, quiet, reserved, I felt relaxed and pampered just by the surroundings. We had a classical room
1 of 1 people found this review helpful:
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Jenny ( Solo business traveller)
from Filton , United Kingdom;GB on February 28, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The hotel is very comfortable and well equipped and seems to be popular with Americains staying for a few nights. The breakfast was lovely. If you are travelling on your own, it would be nice to know that housekeeping come to turn down the bed, you have to ask for a hospitality tray and the papers are left hanging on the bedroom door... all reasons to have to open the door..presumably though bad experience assume you are going to take everything from the mini-bar without saying so go for full authorisation on your credit card!!!" (3304268903)
Comfortable and well equiped room, reasonable temperature adjustment and quiet
Not particularly single female friendly..
2 of 2 people found this review helpful:
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David ( Mature couple)
from Aberystwyth , United Kingdom;GB on February 14, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The staff were very attentive and courteous,the hotel was very relaxing, the only slight criticism is of the Arkle Restaurant which was unable to cater too well for my wife's vegetarian diet, as she also has a cream allergy and the only meal they could offer was sea bass and steamed vegetables, which she felt was very bland, the tomato based sauce she had suggested to accompany it never materialized, although, we have to say the rest of the meal was excellent!" (3304226435)
It was very clean and compact without being too small, disappointed that there were no tea making facilities in the room though!
2 of 2 people found this review helpful:
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Carolyn ( Mature couple)
from Llangollen , United Kingdom;GB on March 8, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"None" (3304318388)
It was spacious and very quiet
None
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on January 31, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"You pay for what you get at this beautiful hotel." (3304121060)
Fantastice staff, beautiful hotel & fantastic location.
Tea and coffe facilities should be included in price and be present in the hotel room free of charge.
2 of 2 people found this review helpful:
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Anonymous ( Young couple)
on January 20, 2006
Everything. I think i have passed through alot of hotels over the last few years and this is the best one i have had the pleasure to stay in. Pitty it was only for one night!
None
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on January 4, 2006
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"We didn't know Chester at all, so trying to find the hotel was a little difficult. We didn't know about having to report to the gatehouse in the centre of the town in order to reach the hotel. Once we got to the hotel, however, the service was excellent." (3304066988)
Room was very clean and well decorated.
1 of 1 people found this review helpful:
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Andrew ( Young couple)
from Wallasey , United Kingdom;GB on December 2, 2005
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The hotel itself is excellent, very extravagant and the customer service from staff is second to none. A little pricey but what do you expect from the chester grosvenor. Overall, we thoroughly enjoyed our stay." (2967767)
The accomadation was very luxurious and spacious. The service from the staff was exceptional.
It would have been useful to know in advance that they pre-authorise your credit/debit card in the amount of £200 when you arrive, this is for room service, not the actual room booking. When you check out it takes a few days for this to be reversed at your bank.
2 of 2 people found this review helpful:
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Laurence ( Young couple)
from Lincoln , United Kingdom;GB on December 9, 2005
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"Nice Hotel but very difficulut to find by car. Staff were very polite and attentive, nothing too much trouble." (3010722)
Central Location
1 of 1 people found this review helpful:
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Jane ( Mature couple)
from York , United Kingdom;GB on October 23, 2005
The Chester Grosvenor And Spa, Chester - Reviews & Ratings"The hotel is perfectly placed for the sights of Chester-on the main street. Unfortunately this means, being the society we seem to be in today, there is some noise from youngsters who have been out drinking late at night. This is in no way the fault of the hotel,it is the fact of being central coupled with the UK drinking culture! We have nothing but praise for the Grosvenor and would stay there again. It is worth being cheeky and asking for an upgrade-it seemed the hotel wasn't very full (Oct midweek),so we got one!" (2840279)
The room and facilities were excellent- we were upgraded as it was our anniversary.La Brasserie is recommended for an evening meal.Staff were attentive but not obtrusive.
None.
1 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Very good" (107671444)
Food, room, service
Only negative was the fact there were no tea/coffee making facilities in the room which meant you had to order this and pay for it. It should be included in the price of the room if tea/coffee making facilities are not present!
2 of 2 people found this review helpful: