Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings
East Street, Turners Hill, East Grinstead, Nr Gatwick, RH10 4QD
Alexander House and Utopia Spa, Turners Hill
Rated one of the top 200 hotels in the UK, you can enjoy panoramic views, extensive gardens, a stunning décor and a convenient location at this historic hotel a... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
9/10 Overall rating
| Category | Average Rating |
|---|---|
| 10/10 | Check-in process |
| 8/10 | Your room |
| 9/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 9/10 | Performance of staff |
| 9/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Same sex couple)
on October 16, 2009
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Anne ( Solo business traveller)
from Ascot , GB on October 11, 2009
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"A pleasure to stay somewhere that treats you as a welcome and valued guest. " (108819275)
Excellent facilities. Professional but friendly staff. Beautiful setting. Overall a well-managed hotel.
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Anne ( Solo business traveller)
from Ascot , GB on October 4, 2009
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"I highly recommend this hotel for a business or leisure stay. From the minute you arrive to your departure you are made to feel welcome and treated as a person not a room number. A true gem of a hotel." (108476206)
Well managed hotel. Excellent facilities. Friendly but very professional staff.
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Anonymous ( Mature couple)
on April 29, 2009
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"Excellent location, facilities, rooms " (107551705)
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Anonymous ( Family with young children)
on May 10, 2008
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"The only thing that let the stay down was the breakfast, everything else was excellent, from the speed of service received the perception was of under staffing, which at £145 per night, you expect a higher standard; this asside, its a gorgeous hotel, exceptionally equipped spa facility, and fantastic location for exploring countryside and/ or brighton beaches." (97580331)
Extremely courteous and professional staff, beautiful hotel and grounds, everything you could want in the room provided.
We ordered breakfast as room service as we have a young baby (part of the order was warm milk for babies weetabix). Requested breakfast for 9am, eventually arrived at 9:50 after 3 chase up calls, when it did arrive half of what we ordered was missing... All staff were extremely professional and polite when served, however, if we asked for anything, we soon got used to the fact we would not get it in a hurry!!
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on April 26, 2008
well appointed room with very very comfortable bed, pillows, egyptian cotton linen
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Simon ( Young couple)
from Gatwick , GB on February 5, 2008
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"We only regret that our stay was one night only !!!! We will be looking to spend a weekend at the hotel in the very near future." (97513044)
We felt the customer service and attitude from the hotel staff were second to none, the hotel was clean and the room was a delight.
None
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Gene ( Mature couple)
from St.augustine , United States;US on June 17, 2007
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"We were looking for a nice place to stay near Gatwick airport before flying back to the United States.The Hotel was in the country side and it was peaceful. The rooms was very large with plenty of room to relax.The bathrooms were very nice and large.It was nice to walk the grounds and see the flowers and the plants that was well taken care of by the groundskeepers. We spent three nights here and went to the towns and villages in the area which was in easy driving range like Royal Tunbridge Wells and Tonbridge." (99794833)
The hotel and the grounds were clean and well taken care of and the staff were very friendly and were always there to help anyway they could.
We can not think of anything that we disliked
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on June 13, 2007
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"This is a superb Sussex hotel with exquisite decor and beautiful surroundings, amazing food, extremely polite staff, amazing attention to detail and most impressive of all a stunning spa. Very highly recommended." (99638572)
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Anonymous ( Young couple)
on April 20, 2007
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"Everything was absolutly perfect, excepct for the food. It was not worth the price we paid for it, and was not what I expected from such a wonderful hotel." (99432610)
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Anonymous ( Solo leisure traveller)
on February 28, 2007
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"It would have been good to have been told to make sure I booked treatments asap - not wait until a few days before my stay - I missed out on some of the treatments (expensive ones too!) that I would have liked." (99111791)
Good sized bedroom, that wasn't all style over comfort. A beautiful resident's lounge to relax in.
I hate the duvet being tucked in on all 3 sides - it was a struggle to untuck it every night.
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Anonymous ( Young couple)
on February 23, 2007
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"Had a lovely time!" (99586520)
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Tsuruo ( Group of adult friends)
from Finchley , United Kingdom;GB on January 28, 2007
Alexander House and Utopia Spa, Turners Hill - Reviews & Ratings"What is good about to stay in this hotel is good services and all the staff's kind and polite and friendly attitudes. We tried the main restaurant, the dishes in which were very good and satisfactory, but we did not try the other one becaus of our short stay. The hotel does not mention the fact that you can enjoy the spa without any service charge but it is worth trying. The only problem we coped with was the difficulty of locating this hotel in a huge forest area." (99656636)
My wife and two of her friends enjoyed together the spa very much. It was free from charge for any guests staying in the hotel. I liked the main restaurant because the staff's manner and attitudes were polite and friendly as well as very attentive, and all the dishes were good to enjoy.
We went to the hotel from London via Rye and Hastings by car but got lost before reaching the hotel after leaving A23 because there were few roadsigns or landmarks shown for drivers for guidance, and besides no precise map in the area was offered by the hotel either on the internet nor at the reception desk.
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Sharon ( Young couple)
from Putney , United Kingdom;GB on August 29, 2006
a mix of contempoary and tradition, antiques everywhere, ornate orignal features and a brand new spa and bathrooms very impressed
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Would definitely return to this hotel. The staff were warm and friendly and the facilities were excellent. A perfect place for a relaxing retreat to re-charge and indulge yourself." (108472096)
Beautiful hotel, well thought out and in a quiet location. Room was modern and nicely decorated with a view of the outdoor jacuzzi. The shower was superb, strong flow with lots of hot water.
Wasn't sure what the deal was with the digital TV in the room as we only got 4 channels plus sport and news. When pressing the DTV button on the remote control nothing happened. We could have called reception and checked but as we were only there for one night it was no big deal.