Park Plaza Cardiff, Cardiff - Reviews & Ratings
Greyfriars Rd, Cardiff, CF10 3AL
Park Plaza Cardiff, Cardiff
A previous AA Hotel of the Year for Wales, this luxury, contemporary-style hotel is in the heart of Cardiff, within easy reach of the main entertainment and bus... more
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9/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 9/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 9/10 | Performance of staff |
| 9/10 | Overall experience |
| 10/10 | Overall value for money |
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Katy ( Young couple)
from Swansea , GB on January 18, 2008
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Anonymous ( Mature couple)
on January 16, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Double yellow lines outside the hotel so couldn't drop off the luggage before finding a parking space in the NCP multi storey car park opposite, which was difficult on a Saturday afternoon." (97318470)
Very comfortable large bed, good size room, power shower. Excellent swimming pool.
The toiletries in the room weren't very luxurious, no hair conditioner!
1 of 1 people found this review helpful:
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Cathy ( Mature couple)
from Sidmouth , GB on October 13, 2008
Stylish and comfortable
Shower didn't work
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Christine ( Mature couple)
from Nr clay cross , GB on January 1, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"This was a welcoming hotel with good facilities. Our only complaint was that the room was cold on arrival and took a long time to warm up. Restaurant was pleasant with good food and efficient staff.Very quiet and restful stay." (97877902)
Modern clean style which was welcoming and not too formal. High standard accommodation with excellent facilities
The room was cold on arrival and took well over 3 hrs to get to an acceptable temperature
1 of 1 people found this review helpful:
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Peggy ( Mature couple)
from Gerrards cross , GB on October 7, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"We really enjoyed our stay and will definitely stay at the Park Plaza the next time we visit Cardiff. The staff at the front desk politely assisted us with our questions and gave us a map with directions when we checked out so we could visit some tourist sites on the way home." (107690782)
The design of the room and bathroom were in line with the spa theme of the hotel. Everything was clean and modern. The bed and pillows were comfortable and there was no noise from outside during the night so we slept very well. The location was within walking distance of the city's center shopping district and the Cardiff Castle so we did not have to use our car the entire weekend.
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Anonymous ( Young couple)
on November 23, 2007
The accommodation was excellent - we liked it very much.
Nothing - apart from the lack of information for smokers - see General review.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on September 23, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"An enjoyable stay. Will ask for a room facing civic centre if staying on a Saturday evening in future." (107193502)
Beautiful foyer , restaurant and bar. Room 5***** very comfortable bed. Fantastic location for shopping in city centre and theatre/St David's Hall. Staff pleasant and helpful. Patio area very pleasant. Excellent breakfast - to be commended for selection and quality of food.
Evening meal not up to expectation. Hock ham starter bland and too cold when served straight from fridge. Steak meal was fine - maybe a little more garnish served with the steak. The extra mushroom as veg did not appear. We did not comment about this at the time. Patio area could do with the addition of floral or greenery.
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Andrew ( Mature couple)
from Bath , GB on November 15, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"The staff at the hotel were very welcoming and accommodating - they squeezed us in for an early dinner, although already fully booked. The lobby area with the gas fires was very inviting and a nice place to enjoy a coffee after dinner. The leisure facilities are fantastic, including a beautiful, large swimming pool; bedrooms are comfortable. All in all a very pleasant stay." (97512095)
The bedroom was comfortable and quiet - bathroom very good.
There wasn't a view from the bedroom window.
1 of 1 people found this review helpful:
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David ( Young couple)
from Nice , FR on August 18, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"It was wonderfull." (107185824)
The doctor who experience gifts
The doctor who experience room. Perhaps something more special like some characters in paper in the room or some usefull items. But this hotel is perfect.
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Henry ( Mature couple)
from Carmarthen , GB on August 11, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"For the purpose of our vist hotel was very suitable." (97562087)
Hotel able to provide Gluten Free Bread. and other dishes. Frendliness of staff always eager to please. Deal with car park.
Noise from the three pubs opposite. Will ask for a back room next time.
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Louisa-jane ( Young couple)
from Mold , GB on August 1, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"I was staying at the hotel as i was running a race in cardiff the next day. Our room was on the first floor and there was possibly a function on? as music boomed on for a large part of the night. Leaving it virtually impossible to sleep. This affected my race performance the next day. I was not impressed. The last time I stayed here the hotel was having some building work done. Noise again, early morning this time. But I was so impressed by the leisure facilities that I would give the hotel a second chance. However, I will not be giving it a third one." (97174778)
central location and i have stayed here before
i couldnt sleep.
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on July 25, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Usually stay here when visiting Cardiff" (108099599)
Hotel staff friendly & efficient.Rooms clean & comfortable.Restaurant has a varied menu & extensive wine list both excellent.Hotel is central & convenient for Cardiff shopping or entertainment.NCP Car Park near.
Rooms at the front would benefit from extra glazing (very noisy on week-ends)
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Anonymous ( Same sex couple)
on June 4, 2008
loud and busy bar area
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Susan ( Solo business traveller)
from Tregynon, newtown , GB on June 2, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Excellent, it is a fabulous venue to relaxe especially when preparing for meetings." (97872091)
Fantastic meeting, greeting, ambience and service
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Shirley ( Mature couple)
from Bristol , GB on May 8, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"I should have asked if there was a shower cubicle instead of a bath. I phoned the consierge to ask for a bathing stool for my husband because he finds it difficult to stand for long periods. Unfortunately she was unable to provide this but did offer a disabled room. As we had already unpacked and I had had my shower we declined the offer of transfer and somehow we managed without a stool.However, the staff were very helpful and would rush to open doors for us. Thank you, our overnight stay was very enjoyable." (97310445)
I liked the deep comfortable bed, fluffy big white towels and pristine bed linen.
My husband uses a wheelchair and although the staff were very helpful, I disliked the lack of automatic doors for the disabled.
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Anonymous ( Young couple)
on April 2, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"We would have preferred there be a seperate bar for hotel guests or a quiter bar: queueing to get drinks and not being able to find a seat in the bar area spoilt the evenings and it was very loud." (97408149)
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Geraldine ( Mature couple)
from Sandhurst , GB on March 14, 2008
Park Plaza Cardiff, Cardiff - Reviews & Ratings"breakfast wasn't very hot" (97241398)
room very spacious
could hear music from nightclubs over the road
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Mathew ( Other)
from Weymouth , GB on May 18, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"I have one question, my wife is disabled and I was planning to bring her up with me the next time I visit your fair city and wondered is your hotel disabled friendly? I hope so. The park plaza hotel is worth every peeny spent staying there as far as i am concerned" (99691243)
The accomodation was more than I expected and was very good the staff were friendly and helpful and the food and service in the restaurant was great
The walls in the room were a little thin and you could hear people in the adjoining rooms getting up in the morning
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 5, 2007
spotlessly clean, and well decorated, excellent breakfast too
n/a
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Catherine ( Group of adult friends)
from Saundersfoot , GB on August 1, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"This was my 4th stay at the Parc Plaza, and every time was excellent, we ate in the restaurant saturday night, and the food was amazing, the service was superb, the staff were very friendly and couteous. We had Sunday lunch also, which was just as good, we all didnt want to go home on the sunday." (97413756)
Parc Plaza is a very modern hotel, with excellent staff and rooms, the bar has a great atmosphere.
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Mathew ( Young couple)
from Hornchurch , GB on June 23, 2007
we got a free upgrade to a suite room. Staff were excellent, very polite, friendly and responsive
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D ( Group of adult friends)
from Pen y bryn , UNITED KINGDOM;GB on June 14, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"this hotel was of a superb standard. the location was excellent slap bang in the city centre. the rooms and leisure facilities was top class cant wait to go back in september." (99399358)
very high standard alround leisure facilities fantastic cant wait to go back
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Anonymous ( Young couple)
on June 12, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Very impressed" (99466279)
The executive room was very large and clean, the staff were very helpful and went out of their way to help
The parking was
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Anonymous ( Young couple)
on June 6, 2007
Almost everything!
The fact that the swimming pool closed at 8pm and didnt open until the following morning.
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Denis ( Mature couple)
from Swindon , United Kingdom;GB on May 23, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"overall a very nice hotel" (99598376)
the room and staff were very good could do with another bar as we found the one you had very crouded dont know if it was open to public
the mini bar wasnt working for the duration of the stay
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H ( Same sex couple)
from Warminster , GB on April 25, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"The facilities and accommodation were first class, we were extremely pleased with our stay. The only comment I have is there were no fried eggs available when i went up for my breakfast." (99936580)
Very plush, big bed, nice pool & steam room
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Patricia ( Mature couple)
from Ashford , United Kingdom;GB on April 24, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Overall this hotel was excellent. Nothing was to much trouble for the staff who were helpful and courteous. Our room was excellent and very clean but we felt that a luggage rack in the bedroom might have been useful. We would definitely stay at this hotel again if we were in the area." (99574501)
Very clean - staff helpful - check-in/check-out fast and efficient - room quiet - an excellent choice
As always at large hotels we dislike buffet style hot food at breakfasts as they never are hot.
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Anonymous ( Solo business traveller)
on April 16, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Much better to stay in Cardiff than in London. The hotels are much more luxurious and cost less." (99569600)
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Ann ( Group of adult friends)
from Crumlin , United Kingdom;GB on April 7, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"The stay at the Park Plaza was very good indeed and I would highly recommend it. My only constructive critism would have been there is a lack of information brochures in the room about things that were on locally, that the hotel did pre/post theatre suppers-I read about this in the theatre during the interval. Best methods of transport to get places etc would have been useful. Certainly the front desk managers were very helpful but they were so busy that I felt embarassed to take up their time over such matters. Maybe it would be useful to organize some form of transport to/from the Cardiff airport as this was tricky finding buses etc in a new city.I think that issue of highlighting visitor transport needs to be taken up at a city level" (99319792)
Everything was very pleasant
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Hayley ( Family with older children)
from Doncaster , United Kingdom;GB on April 4, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"We really enjoyed our stay at the hotel. The food in the restraunt was top class. We will be back!" (99688793)
very clean and modern
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Emma ( Same sex couple)
from Plymouth , United Kingdom;GB on April 3, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"A nice place to stay, close to town," (99451947)
the room was very nice,cleen and tidy
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Lynfa ( Mature couple)
from Thomastown , United Kingdom;GB on March 27, 2007
Large size bed. Location of hotel. Breakfast area with outside patio.
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Anonymous ( Solo business traveller)
on March 24, 2007
Convenient location,good size room,comfortable bed.A bar and restaraunt with atmosphere,good service,and fine food,the choice at breakfast was excellent compared to many hotes.Although only staying overnight a very pleasant experience.
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Simon ( Solo business traveller)
from London , GB on March 22, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Large, traditional hotel. Helpful staff. Central location by castle and stadium. Well organised." (99657295)
Central location Decorated well in traditional manner
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Mark ( Solo business traveller)
from Rhyl , United Kingdom;GB on March 8, 2007
THE HOTEL WAS CLEAN ,MODERN AND VERY COMFORTABLE.THE STAFF WERE EXCELLENT AND VERY HELPFULL.THE HOTEL WAS LOCATED IN THE CENTRE OF CARDIFF WITHIN EASY WALKING OF RESTRAUNTS ETC.I WOULD NOT HESITATE TO STAY IN THE HOTEL AGAIN OR TO RECOMMEND IT TO OTHERS.
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Gary ( Same sex couple)
from Manchester , United Kingdom;GB on March 7, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Very friendly and efficient staff. We had a Superior Double room which seemed significantly larger than a Standard Double. The hotel is modern and welcoming with a very relaxed atmosphere. Breakfast was very good." (99493241)
Good location with modern facilites. Very good service.
Only one lift was working which was irritating when your room is on the 4th floor
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Paul ( Mature couple)
from Maidstone , United Kingdom;GB on March 7, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"EVERY member of staff that we interacted with during our stay was helpful, polite, charming and pleasant. The staff made us feel welcome from the moment we walked in the doors until we left. Thank You to all of you. The food in the restaurant was excellent and very good value for money. The Spa facilities and the pool, especially, were beautifully clean, fresh and relaxing. The room, we think, gets our vote for the best room we can remember staying in in Britain. No; 312! All the common areas were clean, and all was in very good working order. Very quiet for a central city hotel, and such a good location for anything in Cardiff. Thank you very much to the Park Plaza Hotel, Cardiff and all the staff. We will definitely be back!" (99733467)
Generous sized room well designed, furnished with a very good bathroom en suite. We really enjoyed the fact there were no frayed, or Tatty details. We are English, but live in Switzerland and are used to a very high standard of living that british hotels rarely come close to meeting. The Park Plaza, in Cardiff, is one of the exceptions to that.
We very, very rarely say this about any hotel, it,s a survivable down-side of having a beautiful home!, but, Nothing! Not one complaint of any description.
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Claire ( Young couple)
from Plymouth , United Kingdom;GB on March 2, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Fantastic hotel, beautifully designed, clean and comfortable. The spa facilities are wonderful and I recommend trying out some of their treatments. I would definitely stay there again, it's a real gem." (99238745)
Everything! The hotel was as good as it gets...
Only minor downside was a bit of traffic noise but as the hotel is in the town centre that's to be expected.
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David ( Solo business traveller)
from Bythorn , United Kingdom;GB on March 2, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"This is the second time that I have stayed at this hotel. The decor is modern and interesting, there are excellent facilities, the food is of a very high standard - even the bar meals, but above all the staff are welcoming and helpful" (99369174)
Convenient location, friendly and considerate staff
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Debbie ( Mature couple)
from Luton , United Kingdom;GB on March 1, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Cardiff is a great town and is made better by finding a suitable hotel to stay in. The hotel was clean and well presented with pleasant staff. Our room had everything we needed was spotless and in excellent decor. Breakfast was excellent too. I would recomend this hotel to anyone wanting to stay in Cardiff." (99088364)
Very clean and well presented. Room was spotless. staff were lovely and they do an excellent breakfast. Right in the town centre and within easy walking distance to everything.
n/a
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Julian ( Mature couple)
from Newcastle upon tyne , United Kingdom;GB on February 16, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Excellent throughout one of the best hotels I have had the pleasure to stay in" (99031625)
The service
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Pat ( Mature couple)
from Aylesbury , United Kingdom;GB on February 16, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"Additional visiting Guest breakfast price seemed expensive, " (99137805)
very clean, quiet , served the purpose
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William ( Other)
from Winslow , United Kingdom;GB on February 5, 2007
Overall high general standard of room, bar and restaurant. Check-in and check-out were efficient and friendly
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Anonymous ( Solo business traveller)
on January 25, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"I really loved this hotel and would have no hesitation in returning. If the toiletries were higher quality it's 5*. A very pleasant stay." (99013698)
Vewry comfortable, as comfortable as many 5* hotels that I've used. A lovely spacious room and free internet access. Very welcome
An ajoining door between my room and the room next doorwas a bit of a nuisance, little bit noisy
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Sally ( Family with older children)
from Cheltenham , United Kingdom;GB on January 25, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"We enjoyed our stay here. It would have been helpful if there had been a sign or info in the room telling you where to get towels for the pool." (99921860)
comfortable room. very clean
stingy with the tea and milk in the room. charge too much to see a film
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John ( Solo leisure traveller)
from Bridgend , United Kingdom;GB on January 23, 2007
Park Plaza Cardiff, Cardiff - Reviews & Ratings"The Park Plaza is comfortable, central and quiet which is a real advantage when you want to get some rest. Though the starkness of the designer ambience can get a little wearing it's more than compensated for by comfortable beds and good breakfasts. Book it early to get the best discounts." (99788777)
Central
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Anonymous ( Same sex couple)
on January 6, 2007
It was spacious and clean with a very relaxing atmosphere. The room was fantastic and the leisure facilities excellent.
The staff weren't the most communicative on the whole and the night time policy seemed a bit strict. Being halted at the door by the same member of staff on both nights demanding to see are room card was intimidating and sloppy.
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Anonymous ( Young couple)
on December 26, 2006
the tele didnt work
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Sandra ( Solo leisure traveller)
from Blandford forum , United Kingdom;GB on December 22, 2006
Good size room, very comfortable bed, good facilities
Unfortunate noise due to festive party until late
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Stephen ( Solo business traveller)
from Cardiff , United Kingdom;GB on December 12, 2006
Modern Hotel in right in the centre of Cardiff.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Generally my partner and I had a wonderful time. Although it was quite an ordeal to find the hotel following the directions on the website map. Also I would have preferred to have known that the restaurant was closing early that particular night as we were planning on eating there and therefore had to rush to find a nearby pub so that we could eat before seeing our show." (97863437)
I found the hotel to be very modern, sophisticated and welcoming. The rooms were well equiped and had everything that we needed.
The only negative point that I could think of would be the breakfast. I did not like the fact that the first thing that I saw when we sat down for breakfast was the filthy milk jug on our table which had clearly not been cleaned as there was a yellow layer flaking off into the milk! It put me off the rest of my breakfast. Also the hotel does not have any parking which then means an extra charge!
2 of 2 people found this review helpful: