Auchen Castle Hotel, Beattock - Reviews & Ratings
Beattock, Beattock, DG10 9SH
Auchen Castle Hotel, Beattock
In 35 acres of magnificent formal gardens and woodland, this luxurious 4-star country house hotel offers elegance, comfort and fantastic food in Dumfries and Ga... more
£
Rooms from £89
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Mature couple)
on August 22, 2009
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Anonymous ( Mature couple)
on April 19, 2009
Auchen Castle Hotel, Beattock - Reviews & Ratings"We thoroughly enjoyed our stay, and were impressed by staff, service, and food." (107501031)
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Anonymous ( Solo business traveller)
on April 8, 2009
Auchen Castle Hotel, Beattock - Reviews & Ratings"Overall the service made up for the problems with the heating and the walls of the hotel are so thick they are well insulated!" (107302734)
Excellent and attentive service, excellent locally sourced food
The heating didn't work
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William ( Mature couple)
from Redhill , GB on August 28, 2008
Auchen Castle Hotel, Beattock - Reviews & Ratings"Disappointing - lodge is not shown on any web pictures and now we know why!" (107151011)
Staff and food excel;ent, location good
Poor condition of so-called Lodge, tatty and tacky, rooms average, not good vakue for money
2 of 2 people found this review helpful:
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Anonymous ( Group of work colleagues)
on October 15, 2008
Auchen Castle Hotel, Beattock - Reviews & Ratings"Much appreciated refuge halfway through a long journey." (107856769)
Excellent staff, really friendly and helpful,wonderful setting,beautiful grounds.
Shame it is bang up close to the motorway and railway line. Having said that, they did not actually disturb us during the night.
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Anonymous ( Mature couple)
on September 20, 2008
Auchen Castle Hotel, Beattock - Reviews & Ratings"Excellent hotel for the value. Service was superb!" (107112437)
Very romantic setting
Room should have been thoroughly inspected prior to being occupied
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Anonymous ( Other)
on September 1, 2008
Auchen Castle Hotel, Beattock - Reviews & Ratings"Very poor service certainly would not stay there again. When one has travelled as we did for seven hours when you arrive at an Hotel you expect a modicom of comfort especialy in this price range. Will not use this server again." (107275113)
None, other than the location and breakfast was good.
Despite telephoning to advise time of arrival the hotel were unable to provide any sort of meal and were extremely unhelpfull.Room was dirty, bedside lamp not working, very noisy fridge, The most uncomfortable bed I have ever slept in.
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Ian ( Mature couple)
from Tewkesbury , GB on August 19, 2008
In my opinion the key to any business is the people. In the case of the staff in the Auchen Castle Hotel, they were helpful, friendly without being overpowering and most importantly ererything was done with a genuine commiment and a big smile!
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Anonymous ( Mature couple)
on February 2, 2007
Auchen Castle Hotel, Beattock - Reviews & Ratings"Great location, very peacefull with well kept gardens. Parking is no more than 20 steps from the reception. The building is beautifull inside and out and the staff are very friendly. Nice relaxing place to stay with great service and an great chef." (99955652)
Warm and cosy
Standard double bed
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Rob ( Mature couple)
from Pedreguer , Spain;ES on April 5, 2006
Auchen Castle Hotel, Beattock - Reviews & Ratings"This was a lovely hotel in terms of decor and external presentation, let down by uncaring kitchen skills. There was some overkill with the amount of waiting staff (head waiter, sommilier, commis, barman all vieing for something to do with only 2 couples to cater for! However, as mentioned above, this hotel appears to cater mainly for the function market and as such either does not have the skill or interest in catering for the casual leisure market." (3304468344)
I chose the location as I had seen it many times over the years from the motorway. The grounds were very well maintained, there seemed to be plenty of TLC applied to the overall fabric of the hotel and the room (originally booked as a standard) was upgraded on arrival to feature room which was a pleasant surprise.
This hotel is clearly geared to function trade such as weddings and not for the general public/leisure traveller. I say this as it was clear that the kitchen was not geared to providing the quality of food indicated in the menu. Both evening meal and breakfast were disappointing in one way or another. Specifically, starters good (crisp parma ham and goats cheese/mushroom tartlet) however the main course meats were wholly unacceptable for the price charged. Medallions of venison were in fact thick slices of overcooked reheated braised venison, the fillet steak was either reheated also as to get it so overcooked and dried up would have been impossible to do in the time between ordering and receiving. Galette of potato was reheated as were the roast potatoes. Remaining vegetables good. Sweet (Treackle Sponge) was good. Breakfast generally Ok but again, feature product of haggis was overcooked and dry, fried eggs old and watery.
2 of 3 people found this review helpful:
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"Enjoyed our time here!" (107601633)
Impressive building and grounds, a bar area with service as well as the dining area and a lounge area.
None really, the room was adequate.