Crabwall Manor, Chester - Reviews & Ratings
Parkgate Road, Mollington, Chester, CH1 6NE
Crabwall Manor, Chester
In beautiful, peaceful grounds on the outskirts of Chester, just 4 miles (6.5 km) from the heart of the city, this beautifully preserved manor house is today a ... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Steve ( Solo business traveller)
from Middlesbrough , GB on October 19, 2009
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Anonymous ( Mature couple)
on October 15, 2009
Crabwall Manor, Chester - Reviews & Ratings"this was our silver wedding anniversary,it was a pity the above faults were not spotted when the room was being prepared, apart from that we had an enjoyable stay." (107952024)
good food, polite staff,beatiful grounds.
radiator in our room was cold this was fixed promptly the next day.although the towel rail in the bathroom was not fixed even though we had reported it.
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Marilyn ( Mature couple)
from Manchester , GB on August 14, 2009
Crabwall Manor, Chester - Reviews & Ratings"manager extremely helpful lovely gardens" (108953354)
excellent spa area very pleasant restaurant
furniture and decor very tired looking carpets worn out
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Anonymous ( Group of work colleagues)
on August 12, 2009
Crabwall Manor, Chester - Reviews & Ratings"Good, not great" (107411279)
Nice location, traditional hotel with nice features, great breakfast, spacious rooms, overall not bad
Although well presented, the decor is tired and in need of updating. The checkin process for many of my wedding guests was a nightmare, apparently due to Superbreak booking issues and some of my guests had to be relocated elsewhere!!! Staff not prepared for busy wedding weekend and were understaffed, particularly in the late evening (just 1 guy on duty, splitting himself between bar and reception!!).
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Anonymous ( Mature couple)
on July 20, 2009
Crabwall Manor, Chester - Reviews & Ratings"Enjoyable generally - shame about the weather!" (108870515)
Nice setting. Good location. Large room with sitting room. 2 TV's. Food generally good. Nice Spa
Very understaffed. Poor lighting - especially in rooms. Bathrooms need updating. Mirrors badly positioned.
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Anonymous ( Mature couple)
on April 15, 2009
Hotel very pleasant public rooms friendly staff beautiful gardens.
Food undercooked. Charged extra to eat meal ordered in bar in the resteraunt. Drinks a bit pricey.
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Sounita ( Solo business traveller)
from Jesmond , GB on March 23, 2009
Crabwall Manor, Chester - Reviews & Ratings"Very good!" (107918653)
Staff very friendly, in a lovely location, very peaceful and quiet.
Not really any bad points, maybe just one. I stayed on the ground floor in the hotel, the windows were quite old and single glazed so I felt a little uneasy.
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Anonymous ( Solo business traveller)
on March 18, 2009
Good VFM. A little old fashioned but good room, bathroom and leisure centre. Food was very good with attentive service.
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Anonymous ( Group of work colleagues)
on March 6, 2009
Crabwall Manor, Chester - Reviews & Ratings"Wonderful, relaxing, we would recommend to anyone." (107398896)
Just like staying in an old manor house. Staff very friendly, very attentive, very helpful. We were offered another room (because of a problem with our bedroom) which had seperate lounge area and a bedroom with a 4 poster bed. It was a lovely suite. The evening meal was excellent quality, and plentiful with a reasonable range of choice. The breakfast was an excellent buffet. The swimming pool, jacusi, sauna and steam room were all modern, a good contrast to the manor house part where our bedroooms were. Didn't use the gym but it was well equipped. Staff in the spa were also very friendly and helpful.
There was a problem with the lock on the door to the balcony from our first bedroom which meant that the door would not lock.
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Ivor ( Solo business traveller)
from Lightwater , GB on February 28, 2009
Extremely friendly and helpful staff, nothing was too much trouble.
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Julie ( Family with young children)
from Frodsham , GB on January 29, 2009
Crabwall Manor, Chester - Reviews & Ratings"Ok but would not rush back. Have stayed in far better 3* hotels & paid a lot less." (107800480)
Breakfast was lovely. Bathroom was huge. Downstairs was very pretty.
Main meal was cold & duck was tough. Not enough tea, coffee & milk in room. No face cloths provided. No mini bar. When leaving, staff never even said "hope you have enjoyed your stay etc". Could not turn radiator off in room, so had to have window open full & was still to hot. Hole in bed sheets. Long black hairs in the bed!
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Anonymous ( Other)
on January 16, 2009
Crabwall Manor, Chester - Reviews & Ratings"Very impressed with appearance and position of hotel - convenient Good value " (107677251)
Very good food and restaurant facilities. Good public areas Comfortable bed Excellent TV
Bathroom not very clean
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James ( Mature couple)
from Stirling , GB on November 28, 2008
Crabwall Manor, Chester - Reviews & Ratings"Would have given a four star rating but for being served a very poor main course at dinner" (107922138)
Nice location, nice hotel. Reception staff very helpful Room service excellent
Disappointed with dinner in restaurant. Breakfast expensive
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Anonymous ( Solo business traveller)
on November 18, 2008
Crabwall Manor, Chester - Reviews & Ratings"Good." (107424473)
Beautiful Hotel. Great room
Two Singles rather than the double I asked for. Food was very expensive.
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Chris ( Young couple)
from Southport , GB on November 17, 2008
Crabwall Manor, Chester - Reviews & Ratings"This a fabulous hotel, the rooms were great, the staff friendly and helpful. We only stayed one night, would love to have stayed longer." (107993992)
Beautiful hotel and lovely gardens. We booked a double room and got a full suite, it was fantastic. The evening meal and breakfast were delicious.
There were no bad points!
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Kay ( Young couple)
from Westhoughton , GB on October 22, 2008
Crabwall Manor, Chester - Reviews & Ratings"Very nice Hotel surrounded by the Cheshire countryside. Our room was of a good size with a large bathroom. We just wish we had arrived early enough to make use of the Spa facilities. We would have no hesitation in recommending it to friends and family." (107532607)
It's in a great location, lovely grounds and surrounding area. Friendly staff, nice room - good size, large bath.
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Steve ( Family with older children)
from Liverpool , GB on October 3, 2008
Crabwall Manor, Chester - Reviews & Ratings"extremely disappointed and would think twice about using active hotels again (this hotel was advertised as 4 star - I have stayed in better 2 star hotels in UK and Europe." (107435116)
room was a disgrace, furniture and walls in need of a good paint, squashed insects all over walls and ceilings, bathroom floor & wall tiles in desperate need of re-grouting, shower cubicle not fit for purpose and extremely dirty, no lift had to carry pram and child up and down stairs
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Graham ( Mature couple)
from Weston super mare , GB on August 11, 2008
Crabwall Manor, Chester - Reviews & Ratings"Very tired and dated.Carpets threadbare and dirty in main areas.Bedrooms also extremely dirty.Forty-five minute wait for breakfast.Leisure facilities good and clean.But unable to book spa treatments as full all weekend.Under-staffed!!" (107226382)
The leisure facilities were good.
Room very dirty,got moved to a suite which was also not very clean. Tried to book into restaurant, told it was full,only half of the room being used and still three empty tables when we arrived at 20.45.
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Anonymous ( Same sex couple)
on August 8, 2008
Very quiet location well positioned for sight seeing.
English Breakfast was very basic.
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Anonymous ( Solo business traveller)
on July 25, 2008
Crabwall Manor, Chester - Reviews & Ratings"As a constant traveler I was most satisfied by the relaxed atmosphere in the hotel." (108037327)
General comfort and relaxing environment.
Online booking was not recorded at the hotel, staff provided a walk-in service.
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Anonymous ( Mature couple)
on July 7, 2008
Crabwall Manor, Chester - Reviews & Ratings"excellent location,grounds, room and facilities." (108070030)
Excellent facilities and rooms and friendly helpful staff
Buffet Breakfast could benefit by having heaters under the self service plates to keep the breakfast hot, as our breakfast was only lukewarm.
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Anonymous ( Mature couple)
on April 9, 2008
Warm and comfortable. Food gorgeous. Very polite staff
Standard of decoration not perfect
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on March 16, 2008
Crabwall Manor, Chester - Reviews & Ratings"The restaurant staff were very attentive, friendly and efficient." (97676235)
Spacious and pleasant decor.
The common hallway was in need of fresh pain. The tables in the room Tables in the room were scratched and therefore made the room look a little tired.
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Nick ( Solo business traveller)
from Kings lynn , GB on March 1, 2008
Room was big and warm. Food okay, having said that I did suggest to the waitress that I'm not sure I had much spinach in my pasta dish which inferred that it was in the recipe.
No half botles on the wine menu. Cobwebbs on the window, made the room look unclean, as you give a closer inspection eg in the bath room, where there was something unmentionable on the heated towel rail. Cracked floor tiles in the bathroom, and the shower was great but had a tendancy to wash the floor as well as the person in the shower.
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Cyril ( Mature couple)
from Leeds , GB on February 1, 2008
Crabwall Manor, Chester - Reviews & Ratings"Dinner was reasonable but I would not have been happy with the choice if it had not been part of the package. Apart from a bed of spinnach and three small circles of potato there were no other vegetables. Breakfast was one of the worst I have had in a hotel for years. Choice of fruit was linited. The smoked haddock was undercooked and on a cold plate and quite unedible." (97250533)
I did fill in and leave a report form at the hotel! Bathroom - no soap, shampoo etc for the bath. Bedroom - lighting over the bed inadequate for reading. Television had no instructions for switching on and had no remote! The member of staff who came when called showed me how to switch on and then brought a remote. The TV was old, 5 chanels did not work, the remote worked once and then packed up! Although there was adequate tea & coffee it was surprising for this standard of hotel that there were no biscuits. The hair drier lead was not long enough or the wall plugs were badly sited to enable my wife to look in a mirror to dry her hair.
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Nicky ( Young couple)
from Driffield , GB on November 21, 2007
Crabwall Manor, Chester - Reviews & Ratings"Some of the hotel is in need of a little TLC. The hotel is in a lovely location and the facilities are good but it wasn't quite the luxury we were expecting for the money we paid." (97532920)
The facilities of the spa were very nice and the food was excellent.
Some rooms were in need of some attention; seemed a little tired. Breakfast was a bit disappointing in relation to the standard of evening meal.
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Keith ( Mature couple)
from Wallasey , GB on July 27, 2007
Crabwall Manor, Chester - Reviews & Ratings"i would like to have a restaurant price list available online and maybe a sample menu too." (97625722)
the location,surroundings,the large rooms,leisure facilities.
Had lots of trouble with access to the room,faulty door lock on main door,unsecure windows and trouble with bathroom door.
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Anonymous ( Group of adult friends)
on July 10, 2007
location
No suitable place to eat a bar meal.
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Joy ( Mature couple)
from Mangaf , KW on June 22, 2007
Crabwall Manor, Chester - Reviews & Ratings"I would have liked to have known that it had lost its 4* rating the previous year, and was not rated at all. The Hotel is in a beautiful setting but the rooms were in a terrible state walls stained and very dirty. The bathrooms had mould growing on the tiles in the shower.We ordered room service and the remains of the meal on tray were left outside the door for 24 hours we had to ask several times for it to be removed. We chose to have breakfast out of the hotel due to finding cockroaches in the room. When we spoke to the staff they were not interested only to say that they were no longer a 4* hotel." (99408713)
Location and grounds of hotel
very dirty,very outdated, rooms needed refurbishment,rooms not cleaned properly beds not changed,
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Damian ( Young couple)
from Mirfield , GB on June 20, 2007
Staff and location excellent, lovely building and grounds, spa and pool very impressive.
The room albeit extremely spacious looked very tired and worn.
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( Mature couple)
from Bristol , GB on June 16, 2007
the hotel room needs refurbishment,the restaurant and parts of the hotel were good, and the staff very friendly.
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Anonymous ( Family with young children)
on June 12, 2007
leisure facilities, the accommadtion
The meal prices were quite high
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Anonymous ( Young couple)
on June 5, 2007
Crabwall Manor, Chester - Reviews & Ratings"Decor a little tired in Bathroom, tiles missing, ripped wallpaper. No pens available in room. No extra touches such as flowers, complimentary chocolates etc... However: Staff were professional and helpful, the food in the beautiful restraunt was outstanding, the grouds provide a very pretty back drop...all in all a lovely little weekend oasis!" (99096677)
The welcoming and friendly faces presented by all of the staff we met.
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Sarah ( Other)
from Halesowen , GB on May 26, 2007
Crabwall Manor, Chester - Reviews & Ratings"Hotel in good location to Chester town centre and Cheshire Oaks designer outlet village. Restaurant food was of a good standard in pleasant surroundings." (99603361)
Spacious rooms.
Bathroom needed refurbishing as pipework noisy especially from rooms above us, shower tray did not drain water away very quickly so showering in a pool of water!
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Anonymous ( Group of adult friends)
on May 4, 2007
Crabwall Manor, Chester - Reviews & Ratings"The property needs an internal general refresh. Not a proper restoration, but new carpets in the rooms, some new blankets, and a good, in depth cleaning of bathrooms (those black stains in the shower or above the sinks are never nice to see). Buy some additional pool stick!" (99668114)
Large room and bathroom, plenty of space. Good service overall, excellent spa. Beautiful garden and property. A great stay for the price.
Old stains, old linen, a general feeling of deep dirt in some parts of the bathroom (shower), but it's something that need to be solved with a specific action. It's not addressable to the everyday cleaning personnel.
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Ian ( Solo business traveller)
from Deal , GB on May 2, 2007
Crabwall Manor, Chester - Reviews & Ratings"whether travelling on business or having a leisure stay, well worth the visit. Only sorry that I stayed 1 night. Definately use the venue when in the area again." (99790057)
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Anonymous ( Solo business traveller)
on April 24, 2007
The rooms are badly in need of refurbishment. They should have been done YEARS ago.
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Anonymous ( Group of adult friends)
on April 18, 2007
Friendly staff
Very comfortable informal.
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Anonymous ( Young couple)
on April 12, 2007
Crabwall Manor, Chester - Reviews & Ratings"Fantastic staff who never stopped working the food is great and the views exceptional" (99304635)
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John ( Young couple)
from Market drayton , United Kingdom;GB on April 3, 2007
Crabwall Manor, Chester - Reviews & Ratings"second time we have stayed.cant fault the food or accomidation. brilliant gym and pool facilities, one of the best places we have stayed in a while." (99093933)
everything was really good
the double bed being two singles pushed together very uncomfortable.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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