Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings
Parkgate Rd, Ledsham, Chester, CH66 9PB
Macdonald Craxton Wood Hotel, Little Sutton
Nestled amid 27 acres of mature woodland and gardens, this 4-star hotel and spa is ideally located on the outskirts of Chester, just minutes away from the M56, ... more
£
Rooms from £66
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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James ( Solo business traveller)
from Grantham , GB on November 19, 2009
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Anonymous ( Mature couple)
on November 10, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Good value." (108295108)
Room was very adequate for our needs.
Restaurant was too busy at breakfast time and no-one appeared to seat us, so we left and had breakfast elsewhere.
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Patrick ( Mature couple)
from Birmingham , GB on October 22, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Excellent" (108912885)
Service and facilities excellent
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Anonymous ( Mature couple)
on September 13, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"A very positive experience - one to be repeated. We are looking at other hotels in this chain for occasional weekends away." (108194160)
Leisure facilities, ie pool and sauna etc. Room was large and airy. Staff were polite and helpful
1 of 1 people found this review helpful:
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Hazel ( Group of work colleagues)
from Bedlington , GB on September 29, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Hotel is in nice surroundings, and is ideal for visiting Chester. Service and staff were good. Food was very nice. Just a pity the above things let them down. If it was to improve I would use again. I have stayed in a few other MacDonald Hotels and this one is not up the same standard as far as the rooms are concerned. " (108569967)
Staff were very friendly and helpful, especially on desk and restaurant. Food was good.
Room had not been hoovered, we reported immediately to reception. Windows in room and bathroom were very old and in need of painting, infact room was very large which was good, but very tired. Window in room very difficult to shut. Plus room was next to conservatory of hotel, so people sitting in conservatory could see straight in. Also with being 1st room through main door, you are in the way of people coming and going, whilst trying to open your room. Do not think room 101 should be a bedroom. Hairdryers did not work in both rooms (101 & 134), no heating on, heated towel rail did not work. No tissues in bathroom. On leaving our room, whilst checking around to see that we had not left anything, we found a pair of shoes under the bed, obviously had been the previous guests. This said it all about the room not been hoovered. We handed these to guy on receptionist and he was quite shocked. We left a comment cards with guy on reception when we left and he asked if we wanted to see Operations Manager. Unfortunately we were pushed for time, so he assured us he would get him to ring me the next day. I still have not had a phone call.
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James ( Mature couple)
from Ayrshire , GB on September 29, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Overall- enjoyed my stay & staff very pleasant." (108980493)
location for park & ride to chester comfortable bedroom Evening meal and service excellent.
disorganised at breakfast time.
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James ( Mature couple)
from Stockbridge , GB on September 15, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Good Hotel , lives up to brochure Peaceful but too many weddings on our weekend." (108521651)
Food Good but service terrible at times.eg two hours get a meal on Saturday night 12 th Sept. with only two other couples in the the dining room!-Staff were not really trained in serving food and wine-Probably because of two wedding parties over the same weekend. The bathroom shower needs attention and thorough cleaning in room 130.End of season problem??? Safety note I was advised that you could not provide Keys to lock the GF windows on a ventilation setting.Fair Enough but they should be capable of being fully opened for emergency use. A Drop of oil on the mechanism would help here. So come on chaps:they cant be locked for safety reasons( I knew I'd get that from the duty manager)But they damn well should be capable of opening fully when needed.You might save a life if you give this a bit of attention.I wont charge for my engineering experience!
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Robert ( Mature couple)
from Derby , GB on September 8, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Very pleasant stay." (108109021)
Friendly, and helpful staff. Gym and pool
Menu for evening meal was restrictive.
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Robert ( Young couple)
from Twickenham , GB on July 21, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Underwhelmed - had a conversation with a spa member who said reputation from local people was mixed. I couldn't agree more. Staff need to up their game and make feel guests feel welcome rather than cattle to be herded around. I felt rushed by reception when requested late check-out and then stopped in process of returning to room to check we were leaving. Impression I left with was one where hotel reception wanted to process your payment before you had seen your room and couldn't usher you out of the door fast enough on your departure. Efficient service but lacking people skills & leaves much to be desired. Was not asked if we enjoyed our stay on checking out. Summed it up really. " (108336183)
Pool/Steam Room & Sauna were excellent facilities and the only reason to return - but could be so much better equipped with drinks/fruit/recliners. Housekeeping helpful and polite. Breakfast staff helpful & polite.
Lack of recliners, cushions and drinks/fruit around the pool area. Lack of supervision/lifeguard at pool. I can't believe that reception refuse to provide paracetemol (understandable for health & safety) but the pool/sauna area is unsupervised (unacceptable for health & safety). On check-in we were allocated a room smelling of cigarette smoke/ash and were promptly moved, but only after complaining and a staff member came to verify our complaint. On check-in at 11pm on Friday night I was required to pay full amount of 2 nights stay up front. This made me feel as if the hotel expected me to leave without paying - not welcoming at all and a little cheap I have to say.
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Anonymous ( Solo business traveller)
on June 8, 2009
Fantastic Food.
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Anonymous ( Young couple)
on May 26, 2009
very peaceful
the bar was very very over priced.
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Roy ( Mature couple)
from Felixstowe , GB on April 14, 2009
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"good" (107524107)
staff helpfull
bar not open late, pillows too hard
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Nigel ( Mature couple)
from Bristol , GB on March 31, 2009
Swimming pool, staff, public rooms and bedroom.
Breakfast generally very good, but orange juice seemed to be long life and scrambled egg was microwaved - a little disappointing.
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Marion ( Mature couple)
from Southerness , GB on December 3, 2008
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"there was no availability to have a smoking room" (107886948)
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Anonymous ( Solo business traveller)
on October 22, 2008
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"No more than adequate." (107542766)
No mobile phone signal within main building, no wifi access in room, cost of food and drinks. Also, why in this day and age are hotels in the UK still charging for internet access???
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Anonymous ( Young couple)
on April 2, 2008
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The room was spotless and a very decent size with a lovely well presented bathroom. The staff were all friendly and welcoming. The hotel in general was very clean and well presented" (97105949)
Our room was lovely
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Kim ( Mature couple)
from Portsmouth , GB on November 28, 2007
The room was very comfortable
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Chris ( Mature couple)
from Newport pagnell , GB on November 22, 2007
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The whole package was a perfect. The accomadation was superb, as was the location and food (an evening meal to talk about)and all the staff could not have been more helpful and pleasant. I will certainly be staying at the Craxton Wood again. Thank you." (97646711)
The bedroom was one of most comfortable that I have stayed in. Clean warm and very quite.
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Louise ( Mature couple)
from Brough , GB on October 18, 2007
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The overall stay was excellent the room was exceptionally clean and spacious. Having a iron and ironing board was a good idea even though we did not use it. All the staff we encountered were very friendly and helpful. We had noise on the Saturday evening which got louder towards midnight. Fortunately we had earplugs which muffled out the majority of the noise. We appreciate you have functions but was surprised that we were not informed when booking or during our stay." (97564903)
how clean and spacious the room was
noise
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Anonymous ( Group of adult friends)
on May 23, 2007
nice rooms, nice surrounding
description to reach the hotel from Chester City Center as main attraction nearby insufficient; food in the bar: worse than expected, we had to wait nearly 1 hour for sandwiches
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John ( Solo business traveller)
from Airdrie , United Kingdom;GB on February 24, 2007
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"This was my first visit to this hotel and I was most impressed. Staff were helpful and friendly and everything was first class." (99218886)
Comfort and cleanliness
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Richard ( Young couple)
from Northampton , United Kingdom;GB on November 10, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"I was disappointed that the heater in our room didn't work and it wasn't until we asked a porter to check it out that we were provided with a portable heater. Plus the control in the bathroom for sound didn't work. Howeve this didn't stop us enjoying our stay." (3305352065)
General lay out and friendlyness of hotel staff.
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Anonymous ( Family with young children)
on October 30, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The whole stay was very enjoyable, the staff were very plesant and well trained, the layout and facilities of the hotel were superb as was the food." (3305370361)
The rooms were very well set out and very clean.
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Simon ( Solo leisure traveller)
from Clevedon , United Kingdom;GB on October 19, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"I wish I'd had more time to enjoy the facilities and surrounding area. Overall a good hotel and good value for money." (99680751)
Large room with excellent en-suite facilities and comfotable bed.
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Joanna ( Young couple)
from Egham , United Kingdom;GB on August 25, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The Gym was very well equipped and air conditioned. The Spa was a little dated and tired. There was no jacuzzi, which I would have liked and the sauna and steam room weren't very large. A water cooler to provide cold water whilst in the sauna would have been nice, we had to shower and get dressed to go into the spa lounge to get a glass of water. Only general bodywash in showers, would have liked shampoo and conditioners provided. There was an option to purchase them at 25p per sachet. I would have thought a 4* hotel could afford to provide them free of charge. The swimming pool was a good length but not many swimming aids available for young children. Spa was positioned away from main Hotel, so guests have to get fully dressed to return to their rooms. How nice it would have been to be provided with towelling robes and slippers and able to walk through the hotel to the spa." (3305234923)
The evening meal was superb. Talented chef at work creating interesting and tasty dishes. Good value for 3 course dinner. The grounds were tended beautifully and the garden are at the Hotel entrance was impressive.
Lack of attention to detail by some members of staff. Didn't feel that the staff in general were comitted to making our stay memorable.
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Anonymous ( Group of adult friends)
on July 21, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"my stay was excellent would definitely come again" (3304694824)
size of room and standard of fixtures and fittings
nothing
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Carol ( Other)
from Shipley , United Kingdom;GB on July 19, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The variety/choice of menu for the evening meal was pretty poor in fact for the type of hotel it was in sufficient. Also there were two weddings and insufficient staff to cope with other guests. The wait for breakfast on the Sunday morning was extremely lengthy and we had to ask several times for tea/coffee and we waited nearly half an hour to order the breakfast!" (3304628418)
It was well situated for our week-end break in very pleasant surroundings.
We were a party of 6 adults and one child and it would have been nice to have had the accommodation situated close to one another!
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Anonymous ( Family with older children)
on May 3, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Breakfast was a farce though.... we ordered room service as a surprise for our daughter. No butter for the toast etc and my full English was missing.The fresh fruit salad was not FRESH ! Very poor value for money,good job the cost of " (3304605059)
Lovely modern facilities.Our daughter loved the pool. Nice bar area/cocktail lounge
Nothing really
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Anonymous ( Family with young children)
on April 25, 2006
comfortable, clean, friendly, good value. very accomodating to young children, great pool.
no real complaints other than family rooms with internal communicating bedrooms would have been better.
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Ernest ( Group of adult friends)
from Liverpool , United Kingdom;GB on April 6, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"The hotel staff went to tremendous lengths to ensure our celebration party went off well which they acheived." (3304263741)
Very clean and modern
None the stay was very enjoyable
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Anonymous ( Mature couple)
on April 5, 2006
Cleanliness, Stylish Decor
Saturday night staffing at the hotel restaurant, slow service
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Stuart ( Young couple)
from Crewe , United Kingdom;GB on March 29, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"ok, good service, too expensive" (3304426187)
large room and its facilities. Due to british summer time change we managed to be 1 hour late for breakfast and missed it. The staff rallied round and we ended up with the full buffet breakfast - thanks. good service. this was particularly well received since for two breakfast was prepaid at 30 pounds which i would describe as extortionate
bar small and dire rates too expensive for the location/facilities
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Anonymous ( Mature couple)
on March 14, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Pick hotel because of its location and country atmosphere with a young and very friendly staff.We have stayed before." (3304315255)
room quite big for a standard with everything convenientfor a short stay
There is no porter service to help with luggage anyone a little elderly might have problems carrying thier cases..TV is to low down and cannot be seen from the bed we had to lift our on to the desk .Rooms need clocks.
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Anonymous ( Mature couple)
on February 15, 2006
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"This is a good hotel in a nice location, but handy for access to and from a wid earea. It is well kept and clean and the staff are efficient. My only quibble is that if you are spending some time in the room more than a TV could be provided for the price. I didn't have a laptop so didn't check for any internet access, but a cd or dvd player would be reasonable in such a hotel." (3304193504)
Tastefully decorated, clean, ease of access.
The only facility in the room was the TV. It would be nice if there was a cd/dvd player.
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Anonymous ( Mature couple)
on January 9, 2006
location, views and the hotel in general was excellent would recomend its not our forst visit and wont be our last.
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Anonymous ( Mature couple)
on December 31, 2005
Macdonald Craxton Wood Hotel, Little Sutton - Reviews & Ratings"Our stay was short but very pleasant.The hotel was friendly and was of a high standard.We would have no hesitation in booking with the same group again." (3304047535)
Convenient location and good general standard.Ideal for a comfortable and relaxing break in travelling.
No obvious areas.Good overall.
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Colin ( Family with older children)
from Pasadena , United States;US on December 22, 2005
vERY CLEAN, COMFORTABLE AND GOOD STAFF ATTITUDE
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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