Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings
Main Rd, Worleston, Nantwich, CW5 6DQ
Rookery Hall Hotel & Spa, Nantwich
Rookery Hall is set in 38 acres of beautiful Cheshire countryside and yet conveniently located close to the M6. The Hall was built in 1816 and today is a fully ... more
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Rooms from £84
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
9/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 9/10 | Performance of staff |
| 9/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Mature couple)
on September 18, 2009
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Anonymous ( Group of work colleagues)
on September 15, 2009
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"The hotel and room clealiness was good, but the service received from staff was disappointing given the class of hotel." (107364562)
The hotel looks great and has fantastic gardens for the wedding photographs. The hotel was clean and tidy and well furnished. The service received during the wedding breakfast was good, with staff refilling wine glasses regularly. The selection of breakfast food was good and there were generous portions of the cooked breakfast.
At breakfast the day after the wedding, the service from staff was less than expected. We advised the restaurant manager that we were with the wedding party and asked if there was a large table or area for us to all eat together. They advised that there was no table set up for the wedding party, and we were shown to a table in one of the dining rooms. The groom who had seen us seated, came to our table and advised that they had in fact, reserved a selection of tables in a different room so that the wedding guests could be sat in a room together rather than dotted around the hotel. We asked to be moved into the other dining room, and were accomodated. We asked for more coffee when our breakfast was served, the service was very slow and we had to ask again for coffee, by which time we had already finished our breakfasts. One of the guests did not have any black pudding on their breakfast plate, they did not have an opportunity to advise staff of this as no one came to ask us if our breakfast was okay. I would have expected a check back from staff at some point during our breakfast.
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Anonymous ( Mature couple)
on January 4, 2009
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Very pleasant. Lovely public areas, well maintained. Excelent dining room presentation and breakfasts." (107990828)
The staff were very welcoming and friendly in every way.
There was confusion as to which package the staff thought we were on and therefore what would be inclusive for us e.g afternoon tea on Christmas Eve. We felt we had to ask what we were entitld to! Their handout letter on arrival was a bit confusing. Our stay was from Tues 23 Dec to Boxing Day and so straddled their "packages", we think! They did not seem to be up to speed on their internet bookings. Also there was confusion for us and others as to where our (free)pre lunch drinks would be on Christmas Day. Our room was small - ok. Very nice bathroom. However, there was no drawer space and nowhere to put cases out of the way which was difficult and we had to use them as drawers.
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Deborah ( Young couple)
from Stourport-on-severn , GB on March 12, 2008
Decoration, large double bed and TV over bath
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Steve ( Group of work colleagues)
from Thame , GB on January 18, 2008
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Pleasant staff, nice food, nice room, clean room" (97358233)
Spacious Room
Rattling windows
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Chris ( Group of work colleagues)
from Fleet , GB on July 24, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"over all I reallyl iked my stay at the hotel, apart from they had no record of my booking - thankfully they did have a room for me." (97258653)
Character and comfort
More room in the restaurant needed!
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Anonymous ( Mature couple)
on July 18, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"staff helpfull,food very good,setting excellent,not cheap but worth it." (99250543)
quiet location,great setting
food and drink pricey
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Anonymous ( Young couple)
on May 13, 2007
Unexpectedly upgraded to a suite
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Anonymous ( Young couple)
on May 13, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Superb venue and excellent customer service. Will definitely use again." (99936762)
Excellent accomodation and first class service from the staff
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Anonymous ( Mature couple)
on April 13, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Perhaps looked into the history of the place in times past." (99859523)
Size and quality of the room. Old fashioned cigar room. Decor and charm. Friendly staff but not 'over the top'. Good food. Room service.
Nothing. Dining was a bit on the expensive side.
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Anonymous ( Other)
on April 1, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"In answering the question 'would you recommend the hotel'? I wpould answer yes - with the proviso to taqking extreme care with the menu or preferably eating elsewhere." (99292447)
The setting is excellent
The food was extremely poor for the cost. The wine is over-priced.
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Anonymous ( Young couple)
on March 3, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Overall, we were very impressed with our short stay at the hotel. Because of the noisy door outside our room on the first night, we were upgraded for the second night to the June room which was simply outstanding and a real treat. We ate in the hotel restaurant on the fisrt night of our stay and while service was impeccible, we both found our food while being well presented, to be lacking in seasoning and therefore tasting a bit bland. As we both had different choices, you can see that it refers to more than one dish. We also noted that, even though construction work was taking place during our stay, apart from what is visable as one exits the hotel grounds, disruption and disturbance was very much minimal" (99612856)
The Setting
Two Doors Basically - Firstly, the main door entrance to the hotel was quite hard to open and secondly, the Fire Door outside our bedroom on the fist night of our stay banged noisily aginst its frame all night as people walked through.
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David ( Mature couple)
from Thornton cleveleys , United Kingdom;GB on February 27, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Wonderful house and surroundings. Excellent resturant. I would stay at this hotel again." (99353654)
Location, room size, the service.
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Anonymous ( Young couple)
on February 2, 2007
The accomodation was to a high standard of cleanliness and order
The building work outside our window, which started at 6am on Friday 25th January 2006, and again at 7:30 on Saturday 26th January 2006. There was no warning of this.
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Robert ( Mature couple)
from West wickham , United Kingdom;GB on January 15, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"The location and buildings provide a superb country retreat, and the helpfulness and friendliness of the staff is quite outstanding. The food is also extremely good, although I would say that the wine list is a bit on the expensive side! I just wish we could have stayed for their legendary afternoon tea!" (99878656)
The room was magnificent with stunning views of the surrounding gardens and countryside. The receptionist kindly upgraded us as it was my birthday!
There is extensive building work going on at the hotel, although to be fair it didn't really affect us except for the exit road! However once the work is finished in summer 2007, this will be an even better hotel with excellent leisure facilities.
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Alan ( Group of work colleagues)
from Wollaton , United Kingdom;GB on January 12, 2007
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"The quality country house hotel accommodation and atmosphere was offset by poor service and exorbitant costs for wines and beers" (99139856)
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Anonymous ( Mature couple)
on December 18, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Sample of menus and prices would have been helpful in preparation of our stay." (99201671)
Staff are very friendly and professional. Breakfast was excellent. Hotel is warm, welcoming and has a relaxing atmosphere.
Prices of food and drink are expensive
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David ( Mature couple)
from New milton , United Kingdom;GB on November 28, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"The hotel is set in amazing grounds and is a stunning building which is currently being extended even further to provide a spa. The staff were exceptional everyone we came into contact with were excellent and nothing was too much trouble. Our stay there was one of the best we have ever had and we will certainly be back. The only criticism was the room service we had was expensive, " (99033293)
Style and size
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Pete ( Group of adult friends)
from Plymouth , United Kingdom;GB on November 21, 2006
The whole atmosphere was one of being made welcome, all the staff were friendly, courteous and helpful. I can honestly say that I would stay again if I had to remain overnight in the area again.
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Anonymous ( Mature couple)
on November 7, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"A great experience and definitely worth a return visit. I was nearly put off by the earlier reviews, which majored on the state of the internal decor, but we saw absolutely none of this. The staff were excellent and genuinely made you feel welcome." (99250774)
The whole experience had a quality feel to it.
Nothing really. The restaurant prices were not cheap, but not that different to anywhere else at this end of the market. If you chose to eat out there is plenty of choice in nearby Nantwich.
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Joseph ( Solo business traveller)
from Barrington , United States;US on November 3, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"I will absolutely look to stay at Rookery Hall if in the Cheshire area. The website was very helpful and provided accurate information." (99822183)
Overall exquisite accomodations. Restaurant was an experience. Staff were extremely friendly.
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Andrew ( Young couple)
from Sale , United Kingdom;GB on September 7, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"A great hotel, with superb accomadation espcially the fabulous bathrooms. A wonderful wine list and great food. A real treat!" (3305189101)
The staff are friendly and welcoming and nothing is too much trouble, the service is fast and effiecient and always with a smile. The rooms are fabulous, spacious, and luxurious with brilliant bathrooms to help relax. The hotel really is a pleasure to stay at.
A bit pricey for some items, but then again someone has to pay for this much qulaity.
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Anonymous ( Family with older children)
on July 8, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"The staff were pleasant and exceptionally helpful at all times!! The food was of a high standard." (3304884313)
The style and decor of the rooms and reception areas, and gardens well maintained. The food was of a very high standard.
Ants in the shower. No fan provided in the hot weather. Bedroom windows did not lock. It would be nice if windows could be left open but secure from intruders. Ceiling in the shower, paint peeling.
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Michael ( Solo business traveller)
from Margate , United Kingdom;GB on June 24, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"This was a very comfortable overnight stay with good facilities and a very large room with all mod cons. Apart from the slightly musty smeel which I think was due to the leaky shower and wet carpet, my only adverse comment was that although the meal was exceptionally good it was more cordon bleu and as such quite expensive. If I were to stay there for more than one night I would probably find eating there too expensive and there is nowhere close within easy reach to go to eat. Nantwich is ~6miles away and would need a taxi to get there. Overall though I was impressed with the hotel." (3304880249)
Spacious room. Comfortable bed. Good shower.
nothing really but the shower had leaked which had made the carpet wet and left a slightly must smell in room.
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Lynne ( Mature couple)
from Watchet , United Kingdom;GB on June 7, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"I would have liked to have known the hotel was booked for a wedding that weekend as it was very busy and the staff asked us to wait before getting into our room and seem to forget about us as they said they would get us some tea while we waited. Staff seemed more interested in wedding guests." (3304583864)
spacious, well appointed, good food, clean
nothing
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Anonymous ( Young couple)
on June 2, 2006
fire alarm at 6 am. no one told us what had happened, we were just expected to go back to our rooms. Told at reception the next morning this happens once a week due to a power surge! terrible service!
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Anonymous ( Young couple)
on June 1, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"If you are looking for a peaceful retreat amongst stunning surroundings then this is the place! Rookery Hall is a beautiful building with a generally well kept interior - dining areas/lounges especially. The staff go out of their way to make your stay an enjoyable one. Just make sure they put you in a well kept room - don't settle for less!" (3304588588)
The staff were lovely - very friendly - lovely relaxed atmosphere. The hotel and grounds are stunning.
The first room we were put in was very disappointing. The carpet was so worn out that I was shocked the room (No.18) was in use - once replaced, this room would be lovely. However, when I explained how I felt, we were moved to another room which was beautiful.
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Michael ( Mature couple)
from Stockport , United Kingdom;GB on June 1, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"The food was beautiful but the potions were a little small. We ate of the table-d-hote menu which was " (3304732687)
We were given a suite which was lovely and spacious with a bathroom to die for.
Fire alarm going off at 6.00am
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Jan ( Mature couple)
from Castletown , United Kingdom;GB on May 30, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"We could smell the wood rot wafting from our bathtub panel before we put the key in the door, which together with the disgusting black grunge throughout the tile grout made one reluctant to take a shower or a bath. The entire bedroom seemed as tired and threadbare as the hall carpet. We chose this hotel for our anniversary because of the reputation of the restaurant, which did not disappoint. The staff was immaculate in every way as was the food and the wine list, but the extremely sorry state of the hotel accommodation made us reluctant to spend as much money on dinner and wine as we otherwise would have and ruined what could have been a memorable evening. We didn't bother spending " (3304710731)
The hotel grounds are beautiful, very peaceful and relaxing. A sheet and blanket hotel who's housekeeping staff was nice enough to search for over an hour to find us a duvet. Although reception was a bit taken aback that we would actually request the fruit bowl offered (on a card in our room)we did receive it with a smile.
The hotel entrance, sitting rooms, dining room and reception area totally belie the state of the sleeping accommodation. We went from opulence to degradation in the length of the hallway to the bedroom.
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Ruth ( Solo business traveller)
from Maidstone , United Kingdom;GB on May 26, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"My only niggle was with my evening meal (room service) which I thought was a small portion. The actual dish (chicken caeser salad) was ok, but I felt at the time that I wish I'd ordered something else." (3304600143)
Charming Room, lovely large bathroom and great shower.
Nothing.
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Patrick ( Mature couple)
from Dublin 22 , Ireland;IE on May 23, 2006
Rookery Hall Hotel & Spa, Nantwich - Reviews & Ratings"Again knew what to expect. The rooms are a very good size, bathrooms very well appointed with a very generous supply of toiletries" (3304664731)
Have stayed on two previous occasions always made feel very welcome Excellent value for money
Arrived late and probably got the last room beside a door into the corridor
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Anonymous ( Solo business traveller)
on May 23, 2006
Quiet location, well appointed room.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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