Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings
Prince of Wales Road , Norwich, NR1 1DX
Premier Inn Norwich Nelson City Centre Riverside, Norwich
Opposite Norwich Train Station and close to entertainment and shopping, this riverside Premier Inn has a good city-centre location, a Table Table restaurant, fr... more
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Rooms from £70
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 9/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Mature couple)
on December 10, 2009
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Alison ( Young couple)
from Margate , GB on November 25, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Ok would use again but probably only 1 or 2 nights" (108948084)
Close to pubs, resturants, and about 10/15 minutes to main Norwich town centre
Not very good room noise insulation or windows - a lot of street noise could be heard through the windows.
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Anonymous ( Solo business traveller)
on November 3, 2009
very comfortable bed and duvet
horrid lavatory paper, didn't know they still made it like that and I couldn't get it out of the dispenser landing door outside my room noisy in the night
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Jaime ( Mature couple)
from Aylesbury, bucks , GB on October 22, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"ideal position for clubs,restaurants,city centre visiting,nice rear gardens overlooking the river" (108911252)
great location,friendly staff,car parking,good food
balcony door had no handle so were unable to stand outside. bathroom extractor stayed on for a long time and noisey, but these points didnt detract from a good stay.
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Anonymous ( Mature couple)
on October 16, 2009
close proximity to city centre Good restaurant attached to hotel
very poor soundproofing between rooms and floors. very disturbed night the first night having to listen to serious argument from room above us. The second night when it started we phoned reception, who sorted it out.
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Martin ( Solo business traveller)
from Gorey , IE on September 21, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Excellent experience" (108656605)
The hotel was clean and friendly with a nice restaurant attached. It had free internet access and was very reasonably priced.
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Margaret ( Mature couple)
from Long bennington newark notts , GB on September 19, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"very good" (108749667)
size cleanliness and comfort of room
slight chaos at breakfast items not replenished immediately
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Richard ( Solo leisure traveller)
from Snettisham , GB on July 28, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"First class, no complaints, highly reccomended" (107726339)
Friendly,efficient,helpful staff Clean,spacious room Excellent hot shower
no bad points
1 of 1 people found this review helpful:
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Steve ( Mature couple)
from Leamington spa , GB on August 24, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Excellent location in the city" (108868588)
Hotel very clean and modern.
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Anonymous ( Mature couple)
on August 19, 2009
Music in Breakfast room too loud and terrible choice.
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Anonymous ( Solo leisure traveller)
on August 19, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Overall satisfactory for price range - improvements to items under "bad points" would be inexpensive to implement but make stay much more comfortable " (108407212)
Good location, modern facilities, excellent service from friendly staff
Meals could not be charged to room; room lacked drawers for storing clothes (necessitating "living out of suitcase"), no Kleenex in bathroom, shaver outlet (used for charging cell-phone) only operated when bathroom light on
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Anonymous ( Mature couple)
on July 8, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"A pleasurable experience. We were fortunate in being able to get a room at such short notice. We would like you to consider offering a discount to guests who arrive by public transport, as we did, and thereby lessening the pollution of our planet." (108118190)
Convenient for station and cathedral.
Difficult to achieve a comfortable temperature with the room's air conditioner.
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Anonymous ( Mature couple)
on July 7, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"First rate" (108548601)
Extremely clean, excellent food in restaurant, good location
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Anonymous ( Same sex couple)
on July 5, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Great place to stay. Room overlooking the river was lovely. Will recommend to friends coming to visit UEA" (107882494)
very helpful, friendly staff. Great restaurant with a very friendly, attentive waitress who, like ourselves had lived in Leeds
We had been allocated a double room although we had booked a twin. Hiwever, this was immediately rectified by the reception staff
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Anonymous ( Mature couple)
on June 17, 2009
Friendly staff. Public areas and room clean and welcoming.
Ground floor room with sealed windows - couldn't get fresh air. Air-con a bit reluctant.
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Anonymous ( Young couple)
on June 16, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Good." (107424877)
A good choice of food, lovely clean rooms.
Temperature could do with being a bit lower. The TV, could be angled slightly more towards the bed.
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Anonymous ( Mature couple)
on June 9, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"A very pleasant stay, the receptionist was very friendly and efficient and the bar staff were also very good. Would definitely stay at the Nelson again." (107479203)
Very good value for money
None
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Ann ( Group of adult friends)
from West meon , GB on June 8, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"I would stay at the hotel again but only if I was garunteed a different room." (107772506)
Staff, resturant and location all good
The room was noisey as it was next to the lift and some kind of genorator, the window did not open at all. This was a pity as all else was good
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Peter d ( Group of work colleagues)
from Brighton , US on June 4, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"The staff was very apologetic regarding the bathroom and bought us a drink in the bar. If we come back we will skip the breakfast." (107426290)
Excellent location
Breakfast was over priced. Very poor service and the food tasted like it had been sitting in a warmer too long. Had to change rooms as the bathroom hadn't been cleaned - used towels in the bath, unflushed toilet, etc.
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Anonymous ( Mature couple)
on May 27, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Enjoyable on the whole: it could have been worse, but it could also have been better." (107666710)
Pleasant situation overlooking the river. Wonderful to have the restaurant windows open and the sun flooding in for an 'open air' breakfast ! Staff cheerful and helpful.
We booked a twin-bedded room, but were shown to a small double-bedded room. Reception was rung, and another room found - larger, with a double bed and a couch, which was later made up into a single bed. Why advertise twin-bedded rooms if the hotel hasn't got any? This is the only hotel we have ever stayed in (with experience on three continents) that requires payment for each meal (apart from breakfasts) at the time of consumption. Why ??? We had lunch on the way to Norwich at The Brampton Hut, and had soup for lunch. We had an identical soup for dinner in Norwich. Next day we had a virtually identical soup for lunch, and again for dinner in the evening. The whole menu was, of course, identical at The Brampton Hut and The Nelson apart from a very small list of 'Today's Specials', which presumably is exactly the same in all your hotels over the British Isles, and leaves no scope for the individuality of your numerous chefs. Maybe we were amongst the later arrivals for breakfast, but each day items ran out which were not replaced until we asked for them Insufficiency of staff ? Because we were entertaining two friends for dinner one evening we asked if we could book a table, were assured we could, so we reserved a particular table (as far away as possible from the blaring loudspeaker!). When we arrived in the evening the table was already occupied, and we were told that tables could not be booked except for large parties, conventions,etc. Fortunately, the waitress on duty was very sympathetic to our predicament, spoke to the duty manager, and found us a table away from the main dining area which provided a perfect evening for our two guests, who much enjoyed their visit. The loud (too loud!!) speaker in the restaurant did not add to the enjoyment of our meals. The second bedroom seemed to be an awfully long way from reception.(The one next to ours was the furthest.) Wouldn't really like a long stay in the hotel with an unchanging menu.
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Brian ( Mature couple)
from Peterborough , GB on May 12, 2009
if you have the a river view room, beware, there is a fair amount of traffic noise untill about 2am, even with the windows closed.
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Anonymous ( Mature couple)
on May 6, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"overall a good stay and would come again" (107958154)
Clean,friendly,helpful
Breakfast not included in price noisy location at night making getting to sleep a bit difficult parking pretty tight on second nights stay only just found a space
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Anonymous ( Mature couple)
on May 5, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Apart from the noise for part of the night, an excellent hotel." (107973306)
Lovely room overlooking the river in Norwich with excellent restaurant facilities available.
Unfortunately, the room was very noisy especially in the late evening due to nearby restaurants just over the other side of the river.
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Anonymous ( Solo business traveller)
on March 26, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Very easy and straight forward. Lovely restaurant." (107656206)
Really clean and quiet
Breakfast was not included in the price
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Anonymous ( Solo leisure traveller)
on March 3, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"v good" (107705293)
very clean, quiet room was arranged, very helpful staff
breakfast should be included
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Terence ( Mature couple)
from Chislehurst , GB on March 2, 2009
good location for central Norwich for shops station etc.
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Peter ( Mature couple)
from London , GB on February 18, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"The staff were exellent.We would stay here again but would avoid the restaurant." (107501303)
Friendly, efficient staff. Nice rooms.
We changed rooms for our second night because the double bed was broken in the middle and we each spent the night rolling into each other. Also, the lock on the door was inoperative.Breakfast food was decent in quality but everything was luke warm including the tea. Food in the restaurant was poorly conceived and poorly executed.
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D n ( Mature couple)
from Peterborough , GB on January 20, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Entirely pleasant and predictable." (107928536)
Spotlessly clean, mostly excellent service.
Performance of restaurant staff
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Anonymous ( Mature couple)
on December 15, 2008
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Good value at the price. Lenny Henry can have a clear conscience." (107595363)
The whole process was very professional, rooms clean, staff enthusiastic and friendly. Allowed to leave car parked for the day after staying overnight.
Hotel difficult to find by car if a stranger in Norwich. Car parking area could be better lit and signed. The bedrooms could have been better sound proofed. The low numbers lift doors were grating and need attention.
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Anonymous ( Solo business traveller)
on December 8, 2008
overall excellent hotel
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Anonymous ( Same sex couple)
on October 25, 2008
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Loved it. Only stayed one night as we were checking in next day to the Cromer Country Club. Handy for the train station." (107250768)
Very comfortable, excellent location.
Can't think of any. We arrived tired, from the Airport, maybe we could have been checked in earlier but we didn't ask.
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Anonymous ( Young couple)
on October 22, 2008
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"overall very happy, although our room was right above a busy junction, I would use the hotel again." (107460837)
Clean and tidy, good bar area
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Peter ( Mature couple)
from Skegness , GB on January 6, 2009
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"ok it was convenient" (107522685)
Room and corridor to room were so cold - breakfast was very poor took a long time to come and was burnt
1 of 2 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on September 29, 2008
i booked the hotel for my brother. when he arrived at the hotel the room wasnt paid for. i assumed it was. he had no way of paying because it was booked through me. when i phoned to sort it out they told me there was no one of his name at the hotel! he had checked in only a few hours before. then they said that the booking had been cancelled five days before i had even made it.!! even though my brother was there! eventually it was sorted out but i certainly wasnt impressed with the hotel reception losing the booking.
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Anonymous ( Solo leisure traveller)
on August 19, 2008
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"will stay again as very convenient for my trips to norwich." (107127089)
very clean and quiet
finding reception was very frustrating and not well signed.ending up in the job centre ( or whatever it was ) was very annoying . not being able to check in before three after a tedius journey was also frustrating and annoying.
1 of 1 people found this review helpful:
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Mark ( Group of work colleagues)
from Leigh-on-sea , GB on September 3, 2008
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Excellent " (107151344)
Excellent location by the river and easy walk for city centre shops and amenities - very good food (had breakfast two mornings) - good secure parking for city centre (have classic car) - excellent room and facilities for the price. All staff very pleasant and attentive.
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Anonymous ( Mature couple)
on November 25, 2008
good location, clean, spacious, warm, good view over the river, excellent for railway station.
think breakfast should be included in the price.
1 of 2 people found this review helpful:
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Fiona ( Young couple)
from London , GB on August 27, 2008
Premier Inn Norwich Nelson City Centre Riverside, Norwich - Reviews & Ratings"Great, exceeded my expectations by far!" (107223197)
Great value for money in a great location. Standard rooms are great at such low cost. I had a room with a view and the bathroom was greatly maintained. Both housekeeping and reception team were helpful
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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