Express By Holiday Inn Poole, Poole - Reviews & Ratings
Walking Fields Lane, Poole, BH15 1RZ
Express By Holiday Inn Poole, Poole
Located in the centre of Poole, these rooms come with Wi-Fi and air conditioning. Free parking and continental breakfast are included. Express By Holid... more
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Rooms from £55
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Same sex couple)
on November 11, 2009
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Karen ( Mature couple)
from Hereford , GB on November 7, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Very positive experience, nothing negative to say about it. Would recommend to others" (108102672)
Friendly, helpful staff. Convenient location. Clean, well-equipped room. Dinner menu limited (as would be expected), but well cooked and good value. Breakfast excellent.
Only gripe is not enough tea/coffee in room, but was soon remedied by helpful staff!
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Melvyn ( Mature couple)
from Bicester , GB on October 11, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Good" (108182324)
Location
Hot tap would not turn off proprely
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Anonymous ( Solo business traveller)
on October 8, 2009
I stayed in a disabled room (must have been the only one available when I booked). The alarm cable was located directly above the bed, across the light switches (why this is so badly located, I do not know), which i inadvertently pulled when asleep (why I was not told about the alarm cords seeing as I was being allocated a disable room, I do not know). Received a phone call ( at about 02:30) from reception about it which was reasonable. Then 20mins later, was woken up again by staff who came in to see about the alarm but did not have a clue about it so she then went off to get someone else (why she was sent out in the first place, I do not know). She came back with someone else and they both spent another 10mins trying to find the reset button (why the company does not train its staff, I do not know). After all these, I could not get back to sleep till about 05:30.
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Anonymous ( Mature couple)
on October 7, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"very good" (108111749)
Clean hotel and very helpful staff
Our room was very nice and clean but there was a background hum from the exterior extraction fan
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Anonymous ( Mature couple)
on September 15, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Very nice hotel and would definately stay there again." (108897954)
Excellant hotel and the continental breakfast was very good.
Reception staff had not told us that the key cards had the arrow incorrectly printed on them so it took several attempts (up and down to reception) before we could obtain access to the room. All was resolved in the end.
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Anonymous ( Group of work colleagues)
on August 26, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"not much to say" (108445352)
2 ignorent staff
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Steve ( Mature couple)
from Southend on sea , GB on May 25, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Hotel was very good but more expensive that booking direct. " (107555723)
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Neil ( Mature couple)
from Corsham , GB on February 17, 2009
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Despite the poor provision of drinks at the bar, we were pleased with our stay. Poole has many restaurants of a good standard. I must recommend Corkers restaurant down on the quay as they served us some superb seafood starters and main meals. The next time I travel to Poole I will definately consider staying at the Express Holiday inn." (107607049)
The room was very pleasant and the hotel appeared to be very clean. The grounds and public areas appeared well maintained.
As we stayed on a weekend night, no evening meal was available. I was offered dirty glasses with the drinks I purchased. Only bottled beer was available, as the draught beer needed changing.
1 of 1 people found this review helpful:
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Gordon ( Mature couple)
from Evesham , GB on December 17, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"A very poor experience not to be repeated in any Holiday Inn Group" (107840319)
The only good point was the location of the Hotel.
Inadequate staffing. Untrained staff. Cleanliness of the room unsatisfactory. Poor quality of food very unsatisfactorily prepared, remaining only partially defrosted. Inability of staff to deal with complaints. Rudeness of staff. etc etc
1 of 1 people found this review helpful:
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Paul ( Group of adult friends)
from Woking , GB on November 4, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Excellent staff, clean and comfortable, good facilities" (107477781)
easy to find, good staff and facilities
Check in time of 3pm would have prefered noon onwards. Difficult to find exit from this particular hotel back into main road due to poor signage by council at one way system ( so maybe a sign by hotel exit would help!)
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Richard ( Mature couple)
from Hintlesham , GB on September 9, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"A pleasant stay. The hotel is basicly simple and efficient. It is modern with up to date equipment." (107152395)
Needs more car parking dedicated to the hotel. Some parking spaces are not well illuminated.
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Michael ( Mature couple)
from Rhondda-cynon-taff , GB on July 10, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Excellent" (108022258)
Light & pleasant hotel, well located for travelling from Port onwards into France.
No evening meal available on the night we arrived, and not very clear instructions on where to find alternative resturant, which was very close by - once we found it.
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Anonymous ( Mature couple)
on July 4, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"receptionists, house girls and dining room staff were friendly and attentitive to our needs, overall excellent experience and would stay there again. Our thanks to all." (97446445)
All staff we encountered were very friendly and helpful, hotel was very clean. Dining room was tastefully decorated and modern, lots of choice for breakfast and plenty of it. Shower superb.
Not really a bad point but having made a mistake when origionally booking I had to cancel and re-book, the price had increased, my own fault I suppose.
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Anonymous ( Mature couple)
on June 30, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"very comfortable stay" (97879679)
good breakfast. very close to town & quay. friendly staff
not enough tea and coffee in room
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Anonymous ( Same sex couple)
on June 21, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"The location did not suit our purpose - very close to a main road and to the bus station. The coast/harbour were around 20 mins. walk from the hotel. The evening meals on offer were expensive for what they were e.g. " (97591375)
Helpfulness of front desk staff.
Location. Quality of food.
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Nick ( Mature couple)
from Gosport , GB on June 10, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"All in all very good, but smoking rooms are awful" (97078663)
Smoking room and neither of us has ever smoked!
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Anonymous ( Solo business traveller)
on May 25, 2008
Having to sleep in a ground floor room. Not good when you are female and on your own. Also a lot of traffic noise.
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Brenda ( Other)
from Badminton , GB on May 16, 2008
Clean, well-appointed room.Friendly, helpful staff. Efficient check in/out process. Good selection of continental breakfast items. In fact, all one could desire of a transit hotel.
Absolutely nothing.
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Charles ( Mature couple)
from Kingsbridge , GB on April 8, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"I found breakfast a little disappointing in a few respects Toasters were slow and rolls and croissants would have benefited from being warmed to provide crispness. My biggest complaint is not about the hotel which coped wonderfully when it became apparent that my on-line booking and booking reference had NOT been passed on so I was not expected and had no reservation. At another time this could have been very embarassing." (97845981)
The qualityof the Shower room was excellent with the slight exception that the mirors were difficult for make-up and shaving
1 of 1 people found this review helpful:
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Michael ( Mature couple)
from Jersey , GB on March 26, 2008
Fairly central, easy to park, tea / Coffee in room. Food basic Continental but plenty of it. Cheerful maids. Free daily Newsppaer
Bed not fixed to wall or headboard so bit unsteady. Television quite small. Pedal Bin broken, needs some coat hooks.The Hotel is light and airy but lacking any dedicated bar area. Buffet breakfast was a bit chaotic with tables left uncleared at times.
1 of 1 people found this review helpful:
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( Group of adult friends)
from Longframlington , GB on March 20, 2008
lots of space big bed
1 of 1 people found this review helpful:
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Hilary ( Other)
from Bristol , GB on March 19, 2008
It was available in the place we wanted
Musak in the foyer made it hard to hear the receptionist. Breakfast from machines and packets
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on March 19, 2008
Express By Holiday Inn Poole, Poole - Reviews & Ratings"This is a great hotel, with really friendly staff that work very hard, enjoyed every minute of our stay!" (97334444)
All the staff were really friendly, it was also close to all the shops and pubs
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on January 23, 2008
Clean and comfortable. Nice bed linen and towels. Lovely shower .
Lack of cooked breakfast option for breakfast Bottle of mineral water in room would have been nice.
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on January 23, 2008
Room features extremely ergonomically designed.
Lack of choice on evening bar menu for evening meal.
1 of 1 people found this review helpful:
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Colin ( Mature couple)
from Swansea , GB on November 18, 2007
this hotel was very clean, staff were very good and was close to the venue we went to see
nothing
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 3, 2007
Express By Holiday Inn Poole, Poole - Reviews & Ratings"The person at checkin was extraordinary frindly and supportiv!" (97683241)
1 of 1 people found this review helpful:
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David ( Family with older children)
from Uckfield , GB on November 3, 2007
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Very good, disappointed at the limited choice of food available for the evening meal, probably because so close to the town centre." (97935307)
Clean, good sized room and all the facilities required for stay
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on November 2, 2007
Express By Holiday Inn Poole, Poole - Reviews & Ratings"I didnt expect what i saw when we got to Express, i didnt realise how big it was, how modern and spacious. I thought i would have to pay more as i booked online and the confirmation asked what our method of payment was but overall it was an ideal hotel in an ideal spot, close to the town and a short walk to the harbour. pleased with my booking choice!" (97417087)
Modern and plenty of space. We could do our own thing rather than being pushed into one place with lots of other visitors.
1 of 1 people found this review helpful:
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David ( Group of adult friends)
from Derbyshire , GB on October 9, 2007
Express By Holiday Inn Poole, Poole - Reviews & Ratings"very good clean staff friendly and meal facilities good but breakfast could bee somthing hot like scrambles eggs on toast .hade my own toast just need a bowl of eggs /beans" (97593320)
clean rooms good position
breakfast would like something hot
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on October 8, 2007
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Very efficient,central hotel with adequate parking. Highly recommendable." (97201380)
Everything was very functional. Bathroom particularly good. breakfast excellant.
1 of 1 people found this review helpful:
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Alison ( Mature couple)
from Bournemouth , GB on October 5, 2007
Express By Holiday Inn Poole, Poole - Reviews & Ratings"Only stayed for one night for a birthday treat as have young twins and needed some time out. The stay was great just what we were hoping for." (97038211)
Clean,tidy and very comfortable for what we needed.
nothing to dislike.
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on October 4, 2007
Cleanliness
1 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Good." (108659432)
Staff were friendly and very helpful.
If you are on your own it is expensive.