Thistle Poole, Poole - Reviews & Ratings
The Quay, Poole, BH15 1HD
Thistle Poole, Poole
Thistle Poole overlooks one of England's largest natural harbours; Poole Quay. Historic Poole town is just minutes from the hotel. Local attractions in... more
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Rooms from £49
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Nigel duncan ( Mature couple)
from Exeter , GB on October 20, 2009
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Anonymous ( Mature couple)
on August 26, 2009
Thistle Poole, Poole - Reviews & Ratings"Ideal location but in need of a refurb. We thought it was expensive for the comfort and facilities we received. " (107349642)
Location
Very dated hotel,bathroom not very clean,mould and mildew on ceiling and tiles, carpet on landing was worn and had holes in it. Public toilets had soap dispenser was hanging off wall and were not very clean.
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Anonymous ( Mature couple)
on June 21, 2009
Thistle Poole, Poole - Reviews & Ratings"Totally disappointed" (107309146)
Location
Dirty, dark, dated, sad, under sized bed & over priced
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on July 14, 2009
Thistle Poole, Poole - Reviews & Ratings"Good weekend overall." (108467822)
Very conveinent for quay ,resturants and shops etc.
£120 a bit expensive for one night,also had to pay for car park cheeky.
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Gillian ( Mature couple)
from Stonehouse , GB on July 9, 2009
Thistle Poole, Poole - Reviews & Ratings"Good." (107323770)
Nice position. Pleasant staff. Easy to book.
Cost rather expensive considering breakfast was not included. Also breakfast was expensive!
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Anonymous ( Mature couple)
on June 7, 2009
Thistle Poole, Poole - Reviews & Ratings"pleasant" (107672825)
Excellent breakfast
As a resident, I did not expect to pay for parking overnight.
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Anonymous ( Solo leisure traveller)
on May 7, 2009
Thistle Poole, Poole - Reviews & Ratings"I only wish I had a room overlooking the seafront instead of the car park which I always have had in the past. Otherwise I had a pleasant stay." (107907694)
Good location and staff very helpful.
Needs refurbishment in places
1 of 1 people found this review helpful:
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Jennifer ( Mature couple)
from Burnham , GB on May 24, 2009
Thistle Poole, Poole - Reviews & Ratings"very good" (107694514)
good location friendly staff
nil
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Paul ( Solo leisure traveller)
from Upton upon severn , GB on April 2, 2009
Request for early breakfast was missed; form did not get collected from door
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on March 3, 2009
Thick dust on the vents of the room heater and bathroom extractor.
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on January 16, 2009
Thistle Poole, Poole - Reviews & Ratings"Friendly, helpful, efficient. Excellent breakfast!" (107625329)
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Neil ( Solo leisure traveller)
from Bristol , GB on October 8, 2008
Thistle Poole, Poole - Reviews & Ratings"Overall quite good. " (107307768)
Nice location, nice room
Qute expensive
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( Mature couple)
from Wakefield , GB on September 10, 2008
Thistle Poole, Poole - Reviews & Ratings"LOVED THE LOCATION THE VIEW FROM OUR ROOM WAS WONDERFUL, WE WILL CERTAINLY RETURN." (107256680)
THE MEAL WE HAD IN THE RESTAURANT WAS EXCELLENT.
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Katharine ( Same sex couple)
from Hampshire , GB on August 17, 2008
Thistle Poole, Poole - Reviews & Ratings"Brilliant!" (108079723)
Excellent views from room and restaurant. Prime location.
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Anthony ( Mature couple)
from Bromborough , GB on August 16, 2008
Thistle Poole, Poole - Reviews & Ratings"Over the two nights the stay was poor for the price charged,the standard average compared with a Premier Inn,but the food in the restaurant excellent.Staff were pretty good on average but attention to detail lacking.How we could be charged for a Saturday and Sunday paper on a Saturday I have not figured out yet !!As retired hoteliers we were not overly impressed." (107109638)
Due to late arrival of ferry we checked in at 2-30am - the night porter was brilliant - cheerful,efficient and helpful.After the last stay we were not charged this time for car parking or room service,and water was provided in the room.
Still poor bathroom maintenance - the fan was very noisy.The double was not the biggest in the world.
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Anthony ( Mature couple)
from Bromborough , GB on August 5, 2008
Thistle Poole, Poole - Reviews & Ratings"Going back on return journey to Poole but not really impressed - in hotel management and restaurant profession for over 40 years - things not getting better" (107109654)
Excellent food in Restaurant at dinner.Fun stuff on quayside on evening of stay.
Faded bathroom,no lemon in bar,setting up function tables before breakfast finished,not great breakfast,
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Alexander ( Mature couple)
from London , GB on August 4, 2008
Great Location
Bed was small and uncomfortable
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Anonymous ( Group of work colleagues)
on July 30, 2008
Thistle Poole, Poole - Reviews & Ratings"had we been able to check in when arrived from the airport rather than spend most of the day waiting about and then late for the church service, " (97730053)
service in the breakfast room was excellent, staff polite and helpful
had family christening to attend in local area at 2.30pm arrived at hotel from airport at 10.00am was informed that could not check in or get access to the room until 2.00pm. asked if we could be allowed in slightly early as had to get ready and get to the church by 2.30pm. FORTUNATELY friends had arrived the previous night and had to use their facilities to shower and change as we did not get access to the room until 2.10pm. this meant that we arrived late for the church service. Also the couple travelling with us in the same position had a small baby with them and they could not get access to their room to feed or change the baby.
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Anonymous ( Group of work colleagues)
on July 30, 2008
Thistle Poole, Poole - Reviews & Ratings"would come back.just to inspect the tiles!!!!!!!!" (108003796)
food good,staff friendly.even on first floor ,no disturbance at night
bathroom tiles could be cleaner.and as we had very hot weather and only a fan for air conditioning,a small fridge would have been heaven!!!!
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Malcolm ( Mature couple)
from Taunton , GB on July 18, 2008
Thistle Poole, Poole - Reviews & Ratings"Would not currently choose to use a Thistle Hotel again as our first choice." (97014376)
Although a non-smoking room, smelt of smoke on entering and bits of tobaco in the toilet. Glass left on table with water wasn't at all clean. Sign on bathroom door suggested dressing gowns should have been provided, but weren't - don't know if this means sign should have been removed.
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Robert ( Mature couple)
from Colchester , GB on July 13, 2008
Thistle Poole, Poole - Reviews & Ratings"Good,a bit overpriced" (97715140)
clean,efficient staff,good breakfast
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Tracy ( Mature couple)
from Bognor regis , GB on July 8, 2008
Thistle Poole, Poole - Reviews & Ratings"Very poor and dissapointing" (108061076)
Breakfast was nice,
Drinks too expensive, Having to pay to park in the hotel, Loin of pork in Jolliffs restaurant was unedible, Room wasn't cleaned until 3.30pm on the Saturday, Not enough information conveyed from reception at check in, Couldn't use upstairs restaurants and bars due to functions on both nights stay.Staff in the restaurant that we did use never showed use to our table,curtain collapsed whilst we were eating staff laughed when told with no attempt to remove the curtain.
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Kerry ( Young couple)
from Cambridge , GB on July 2, 2008
Thistle Poole, Poole - Reviews & Ratings"I would not recommend staying at this hotel - it is overpriced and tatty." (108059421)
The staff were polite and gnerally helpful with our queries/problems. The only really good points were that the beds were comfortable and the location of the hotel is right on the quay. The breakfast was of a good standard, but only what you would expect for the price paid.
This is a very tired hotel, a complete refurb is necessary! The room we had was directly over the bins/smoking area for staff, this posed a slight problem when the staff decided to start a BBQ and we arrived back to our room and it smelt of smoke! To make matters worse the aircon unit in the room was broken and thus our windows were open as it was very hot in the room. A fan was supplied by the staff to ease the heat but was so noisy that it kept us awake!
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Anonymous ( Mature couple)
on June 22, 2008
Comfy bed. Nice shower
Poor service at breakfast. Had to ask for toast twice, and cup & knife were missing in our table settings.
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Anonymous ( Mature couple)
on June 2, 2008
Thistle Poole, Poole - Reviews & Ratings"Very good." (97643258)
Friendly staff, comfortable room and great views of the harbour.
Car park was very, very busy and we were charged for parking!
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Anonymous ( Solo business traveller)
on May 20, 2008
Thistle Poole, Poole - Reviews & Ratings"The staff were generally very helpful and welcoming. Perhaps the check-out process was a bit offhand -probably because of other distractions" (97710136)
Very good welcoming service in the dining room at breakfast
Nothing really
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Mohamed ( Mature couple)
from Solihull , GB on May 13, 2008
Thistle Poole, Poole - Reviews & Ratings"over all excellent value for money" (97131281)
we booked a room with sea view and it was overlooking the harbour and it was fantastic
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Elaine ( Mature couple)
from Hereford , GB on May 8, 2008
room with sea-view
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Jacqueline ( Group of adult friends)
from Lydney, gloucestershire , GB on May 8, 2008
Thistle Poole, Poole - Reviews & Ratings"Loved the location. The quay is a great place with lots of good restaurants, bars, cafes etc within walking distance. We were able to walk to our show at the Lighthouse. Easy access to the beaches, and the Purbecks beyond. Fantastic venue to eat breakfast, overlooking the water to Brownsea Island. I am Poole born, and all my famiy still live there, so this was the first time I'd used a hotel as a special break for ourselves and our dear friends. I selected the Thistle for its location, and it worked out perfectly." (97932326)
Spacious yet reasonably priced rooms. Plenty of coffee etc in the room, and more on request at reception.
A little too warm and as we were on the ground floor I wasn't really comfortable about opening a window through the night.
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Anonymous ( Mature couple)
on May 6, 2008
Thistle Poole, Poole - Reviews & Ratings"We had seen the hotel on a previous visit and thought it would be a good [place to stay. The hotel came up to our expectations." (97291218)
Very clean and located near to the Quay
The manner of the car park attentant
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Anonymous ( Mature couple)
on April 29, 2008
breakfast - venue and service very good
room - fabrics all stained but otherwise OK: room service at 10.30 p.m. dreadful - we are surprised to still be alive after the pizza and soup!!
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Simon ( Mature couple)
from Hunstanton , GB on April 23, 2008
Thistle Poole, Poole - Reviews & Ratings"Nice place to stay, but general maintenance of room was not as expected from a prestigous establishment." (97706278)
The view of the harbour
The room decoration was getting tired and the bathroom extractor fan was filthy. The kettle did not work.
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Anonymous ( Solo business traveller)
on March 29, 2008
Thistle Poole, Poole - Reviews & Ratings"Should state if parking is secure and not private as led to believe. Rooms were OK, I expected it to be better for that price." (97392496)
Chinese Restaurant right next door, Indian restaurant not far, 3 pubs nearby incl Wetherspoons. Good sea view for breakfast.
The heater was not working and the room was freezing cold. The room was facing the parking at the back. Area was not fantastic as there were flats behind and cars had steering locks over the steering wheel.
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Greg ( Solo business traveller)
from Wombourne , GB on March 29, 2008
Position
Hotel needs a facelift and they require more on the desk at checkout time (8.00 - 9.00 am)
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Anonymous ( Mature couple)
on February 5, 2008
Thistle Poole, Poole - Reviews & Ratings"The buffet part of the breakfast was very good,lovely fresh fruits and pastries but the orange juice should be freshly squeezed and not concentrated. The cooked breakfast tasted reheated, the scrambled eggs were watery and the fried egg was not cooked with crinkled edges but cooked in a shaped container and so was greasy." (97772131)
The room was large, welll equiped, lovely crisp white sheets, great position for a hotel
bathroom was tired
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Murray ( Solo business traveller)
from Hemel hempstead , GB on December 21, 2007
Thistle Poole, Poole - Reviews & Ratings"Booked on line and received confirmation with booking reference. Arrived at hotel just after 10pm to be told there was no reservation for me. When shown the confirmation was told they didn't have a reservation with that confirmation number either. However they did have a vacant room and on entry the coldness was striking." (97154890)
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Anonymous ( Solo leisure traveller)
on October 23, 2007
Thistle Poole, Poole - Reviews & Ratings"Car parking fee. I would have made alternative arrangements." (97078750)
The room was comfortable, quiet and had the facilities I required. The bed was comfortable. Breakfast was enjoyable and service was good.
I resented having to pay
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Douglas ( Mature couple)
from Swindon , GB on July 18, 2007
Proximity to the centre of Poole and to the relatives made it very convenient.
The bathroom was rather dirty. Tile grout and bathtub were rather grubby. The bed was shockingly small. The room was very stuffy.
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Anonymous ( Mature couple)
on July 17, 2007
Thistle Poole, Poole - Reviews & Ratings"There is very little to say since we lived in Poole until last year and I knew the site of the hotel which was our main requirement." (97987149)
Views of Poole Harbour
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Anonymous ( Mature couple)
on July 14, 2007
Thistle Poole, Poole - Reviews & Ratings"A wedding party stayed in the hotel on Saturday and were still shouting and running up and down the corridors untill 04:00 in the morning with no staff controlling them. It was not possible to sleep in the room." (97634591)
The position of the room provided an excellent view of Poole Harbour.
Being on the ground floor with a small garden used by other guests there should have been net curtains to provede privacy
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Pamela ( Mature couple)
from Manchester , GB on July 5, 2007
Thistle Poole, Poole - Reviews & Ratings"Overall it was a disappointing stay, but we were only in the hotel for a short period, so didn't want to spoil our weekend by constantly complaining. The hotel had an air of being rather tired and the receptionist apathetic. Shame really, because we had a brilliant weekend apart form this." (99355903)
Closeness to the harbour
The room was on a corridor that was being re-furbished. The curtains were torn and the area around the room was scruffy. We were disappointed that we were not offered a room overlooking the harbour even though it was obviously not particularly busy that weekend. The hotel receptionist was rather frosty when I asked her to check our taxi booking on the Saturday night (we had a theatre booking in Wimbourne). Breakfast the next day was only fair - the cold table looked a bit as though it had been left out for a long time - the cold fish and cheeses were curled up and stale. When we returned back from Wimbourne, we were told that the bar would be open until the last resident left and went to bed, but this was not the case. The barman on duty that night seemed to be struggling with a difficult couple, so we wondered whether he closed the bar because of this. I had booked a Thistle hotel because in the past I have had good experiences but I have to say that on this occasion it was like being in a cheapo hotel - lacking in the personal touch.
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Richard ( Young couple)
from Newbury , GB on July 4, 2007
Thistle Poole, Poole - Reviews & Ratings"Breakfast - poor quality, unappetising food that looked like it had been sitting under lights in a pool of water for ages, and lousy, almost non-existent service. It was a struggle to even get coffee, let alone milk. We gave up on toast, it was just too painful. The staff ignored us from the time we sat down. Other tables were asked what they would like to drink and a tray of coffee, milk and toast brought to them. We sat there for ages and were offered nothing, and when we asked, the waitress responded as if we had asked for the earth." (99306966)
Proximity to centre of Poole
Breakfast - see below.
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Anonymous ( Same sex couple)
on June 25, 2007
The Location was very good.
Avertising 2 Lunch-time meals for
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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I THINK BREAKFAST SHOULD BE INCLUDED, AT LEAST CONTINENTAL