Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings
Bransford Road, Bransford, Worcester, WR6 5JD
Best Western Bank House Hotel, Golf & Country Club, Bransford
Overlooking the Malvern Hills, gateway to the Cotswolds, this distinctive hotel has a gym and 18-hole golf course, and is 3 miles (4.8 km) from Worcester. <... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 6/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 6/10 | Overall experience |
| 7/10 | Overall value for money |
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Stephen ( Mature couple)
from Cheadle , GB on August 8, 2009
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Simon ( Other)
from Bude , GB on May 12, 2009
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"basically you get what you pay for,and for that it was good value,at that price we will stay again," (107522979)
value for money
hotel needs upgrading,no papers,only on sundays!!
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Anonymous ( Mature couple)
on April 21, 2009
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"We were very disappointed and will be writing to the hotel management. The hotel is very shabby and the service was not at all good. Although the hotel is a non-smoking area, because smokers stand immediately outside the revolving doors, the smoke gets wafted back into the building which is very unpleasant. We were prepared for there to be groups of golfers staying which there were, and that was not a problem; the consequent poor dinner service and the level of noise were." (107328154)
Reception staff pleasant. Bathroom - heated towel rail that was actually hot, good towels, toiletries not bolted to the wall, large shelf, door hook.
Reception area smelled of smoke. Bar, corridors, bedroom shabby, in dire need of refurbishment. Bedroom carpet stained (with what looked like dried plaster), curtain linings mouldy, kettle lid did not shut properly, duvet cover very bobbly suggesting cheap fabric, washed too many times, had to ask for teabags as there was only coffee in the room. Long wait for dinner to be served as there was a large wedding reception going on downstairs (not our problem - they should have had extra staff to cater for that function). Worst of all - wedding disco was very loud from 9.30 pm to 1.00 am which kept us awake despite our bedroom being on the top floor.
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Mrs ( Mature couple)
from Worthing , GB on March 1, 2009
A pleasant Hotel. Needs a little T.L.C. When I mentioned that the curtain hooks were broken the maintainance man was informed immediately but as this was on checkout I didn`t get to see if it had been taken care off! I would also like to have a toilet brush in the bathroom. Having said that I would use this hotel again as a stopover.
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Matthew ( Young couple)
from Worcester , GB on February 18, 2008
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Large spacious room with all essential facilities and acommodities such as kettle, widescreen tv with on digital and a sofa!! The bed was giant sized never mind king size and very comfortable with option of extra pillows in the wardrobe. I liked the fact there was more than enough teabags as most hotels only allocate one per person per nights stay and I know its a little thing but it all adds up! Compared to a travel lodge this hotel deserves 5* rating! and with a full english home cooked breakfast included in the price you dont need to find a little chef in the morning and pay through the roof. There is unlimited fresh juice, cereals, toast and pastries all included within the breakfast price. Great value for money! Quality service like your actually appreciated for your custom by the staff! Brilliant!!:-)" (97436143)
Giant size comfortable bed, wide screen tv with on digital, a sofa!, large spacious room, kettle with plenty of beverage options. Overall excellent accommodation
7 of 7 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 15, 2008
Kettle did not work, room generally OK but some of the decor required attention, curtain was coming off the hooks, bathroom requires an overhaul.
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Anonymous ( Mature couple)
on May 16, 2008
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Because this is a golf and country club hotel it obviously attracts groups of men who have come for a weekend of golf away from the wife and family. Needless to say, it did get a little rowdy while we were there although it did not bother us at all." (97129924)
Overall the hotel was of a good standard. The public areas were comfortable, bright and modern.
I was a little disappointed with the quality of the room. Although it was clean and comfortable, the decor needed some work (wallpaper was coming off the walls in places) and the carpet had some nasty stains on it.
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Kim ( Mature couple)
from Corston, malmesbury , GB on April 30, 2008
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Over priced tariff for room provided (Standard double). Hotel needs general overhaul/good clean to claim its advertised standard honestly." (97679420)
Position of hotel. Really helpful Lovely staff.
Cleanliness of room. condition of room decor and furnishings. Old stains and marks. Servicing of electrical items (heated towel rail) stamped and signed for being more than a year out of date and therefore unserviceable. Areas of hotel cordoned off with furniture. General peeling paint of exterior doors an windows gave very poor first impression. Poor upkeep of gardens and carpark.
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Jerry ( Mature couple)
from Lhandryde , GB on January 15, 2008
The location and status were excellant. I though the potential was enormous especially for golf breaks.
The decor was a bit outdated. The hotel could do with a make over.
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on December 16, 2007
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Staff very friendly but hotel old fashioned and rundown in parts" (97640971)
Poor decor, furniture - not worth the money at all. Only stayed as everywhere else was booked. Shame as it is in an ideal location for me
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Sara ( Young couple)
from Worcester , GB on December 5, 2007
the size of the rooms in alot of hotels you can be left feeling cramped but the rooms here where an excellent size and had a table for breakfast in you room
i couldnt pick out one thing because it was brilliant
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Anonymous ( Group of adult friends)
on November 5, 2007
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Receptionist was very welcoming and helpful. A request for a ground floor bedroom was responded to immediately and effeciently. All the staff were extremely courteous and helpfull. Excellent breakfast. All in all a very pleasant stay and most certainly value for money." (97340164)
A good 'open'reception area. A very comfortable,light and airy room. Ample parking. A cosy bar area with plenty of comfortable chairs.
No lift to breakfast room
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Anonymous ( Mature couple)
on June 28, 2007
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Nightmare the hotel closed the restaurant with out notice because they only had ten guests, even though our tariff included dinner, ate at a nearby Pub, explained the situation to them and they commented that it happens frequently beware........." (99396791)
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Roger ( Mature couple)
from St. albans , GB on June 6, 2007
Pleasant accommodation, lovely dinner and a cracking golf course next door.
If only the girl on the front desk was a little more accommodating!
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Anonymous ( Mature couple)
on May 15, 2007
The room was spacious and the area was lovely
For the price it was run down and not as clean as could be
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Anonymous ( Young couple)
on April 10, 2007
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"It would have been better if the menu had been a la carte and not restrictred to a set menu as the food there was not to our taste. But on the whole, we really enjoyed our stay. We found good food locally." (99889857)
It was clean and tidy, the staff were helpful.
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Ruth ( Mature couple)
from West haddlesey , United Kingdom;GB on March 7, 2007
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"It would have been better if we were actually made to feel welcome when checking into the hotel. Given that there was such a limited menu available in the restaurant I would have expected the food to have been excellent - at best it was mediocre. It was not piping hot, some items were unavailable and the staff who served us could give no information about the food e.g. flavour of cheesecake, what the vegetables were. The staff were generally very pleasant, but only the manager made any attempt to engage in conversation." (99327905)
The hotel was clean and comfortable
I would have liked a shower cap in the bathroom and the room to be a little brighter
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Peter ( Solo business traveller)
from Wakefield , United Kingdom;GB on December 16, 2006
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"I had problems finding the hotel, due to my Sat Nav (my fault!) but on contacting the hotel I was given excellent directions by reception. I had en evening meal and the waitering staff were excellent and the food was very good. On the whole the staff were very friendly and polite." (99617761)
My stay in the suite gave me ample room to complete work on my lap top in a very spacious and comfortable setting
The room was not as clean as I would have like. It was obvious the bed had not been moved to clean underneath and there were remnants from wedding decorations on the floor
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Anthony ( Family with older children)
from Po.box 939 abu dhabi , United Arab Emirates;AE on November 11, 2006
Best Western Bank House Hotel, Golf & Country Club, Bransford - Reviews & Ratings"Was this a family run hotel or a chain. Had it recently been acquired? One bed was damaged. However the hotel reduced the room rate with no fuss. The room condition might have benefited from being checked before the keys were handed over to prevent us raising the matter." (99148820)
Proximity top the city. Locatoon set in lovely grounds( that needed some attention)
somewhat barren atmosphere. employees were functionally polite but with little ownershipminset The hotel had a barren atmosphere. Staff were functionally polite with little 'ownership mindset. Bar area had a very temporary unloved feel
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Jamc ( Group of work colleagues)
from Boxtel , NL on June 17, 2009
De boeking was bij het hotel niet bekend. Gelukkig hebben wij nog ter plekke een kamer kunnen boeken.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"There were 2 coach tours and we had to wait a long time for our bar meal. Sujith apologised and re-imbursed us for our trouble. Thanks to the wonderful staff at this hotel, we had an enjoyable stay." (108131668)
Sujith the Duty Manager said if we book directly with him next time he will get us the best rates, as my company Qinetiq is a regular user of this hotel. He brought my wife a tray with coffee whilst she waited 10 minutes for the room to be ready, which was a lovely gesture.
Our original hotel, the Malvern Hills, was cancelled at the last moment. We had to find somewhere urgently and booked this on the internet with Priceline, unfortunately we paid an exorbitant price.