The Chase Hotel, Ross-on-Wye - Reviews & Ratings
Gloucester Road, Ross-On-Wye, HR9 5LH
The Chase Hotel, Ross-on-Wye
A warm welcome awaits you at this highly rated Georgian country house hotel. The Chase is set in 11 acres of grounds and landscaped gardens in the beautiful Wye... more
£
Rooms from £65
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 9/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 9/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Mature couple)
on August 12, 2009
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Sue ( Mature couple)
from Ilford , GB on August 10, 2009
Lovely grounds Good breakfast Very good staff
terrace asnd garden Seeing the helicopter and the balloon
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Malcolm ( Group of work colleagues)
from Sidmouth , GB on July 11, 2009
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"We were accompanied by friends from Germany, who travel around the world. They were fulsome in their praise of the Chase Hotel, and we totally agree with their opinion." (107722572)
The ratings which I have given reflect the feelings of the members of my party.
There were really no bad points.
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Anonymous ( Young couple)
on March 3, 2009
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"A lovely hotel set in lovely surroundings close to the town centre. We would stay here again if in the area." (107831380)
The staff were very helpful and friendly. Our room was clean and the bed was comfortable. The breakfast was lovely!
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Anonymous ( Mature couple)
on February 16, 2009
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Enjoyed it, good value for money" (107767560)
Friendly staff, good breakfast, well placed for town
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Anonymous ( Mature couple)
on February 4, 2009
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"A very nice hotel - lovely atmosphere." (107506953)
Ensuite was in excellent order. Old manor house atmosphere. Good breakfast - nice presentation. Friendly staff. Good lounge food.
Room was quite small for two people - ie contained only a single wardrobe. Bed was uncomfortable.
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Anonymous ( Mature couple)
on January 5, 2009
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Staff very helpful but not always easy to find and service slow due to lack of available staff." (107374993)
Good size bathroom.
Room and bed small, headboard not very well attached.
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Philip ( Mature couple)
from Sheffield , GB on December 31, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"very satisfied" (107455543)
friendliness of staff at reception, bar and restaurant, room, cleanliness
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Richard ( Solo business traveller)
from Milford haven , GB on December 22, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"will stay again " (107860058)
Staff first class, breakfast very good
Dinner in harrys and over cost of wine
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Sharon ( Young couple)
from Cardiff , GB on November 4, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Very pleasant, and due to the online discount very reasonable. Although I would not have paid the standard price to stay there." (107428122)
Clean, friendly and very close to town.
The breakfast service was a bit shambolic, although the food was good.
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Andrew ( Young couple)
from Gateshead , GB on August 27, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"we booked a suprerior room and it was very basic, more like standard " (107111194)
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Anonymous ( Solo business traveller)
on August 26, 2008
No bedroom facilities for disabled.
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Anonymous ( Other)
on July 24, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Fine - would stay again." (108024898)
Hotel is quiet, sits in beautiful grounds and has good parking
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Phyllis ( Mature couple)
from Cork , IE on May 28, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Hotel was old with beautiful lawns, stairs and corridors creaked which was quite charming in many ways. Restaurant very good. Bed room already described. No view at all of the beautiful grounds. I'm saying yes to recommending but bedroom would have to be upgraded!" (97513070)
Hotel had beautiful grounds
Our Standard Double was tiny and very dark and depressing Looking out on concrete walled tiny pump yard. We avoided being in there as much as possible.
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Graeme ( Mature couple)
from Kinver , GB on May 28, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"It is a shame that our stay was mared by such a poor performance on the second morning it spoilt our stay having to ask along with others for nearly everything" (97959669)
The check in, first night and the next mornings breakfast were excellent
The second morning the breakfast was very poor the tables were still soiled from the previous guest and was relaid for us without a thought towards cleaning up every 2 minutes geust were having to ask for replacement food, drink, plates and glasses. The room manager only came out when it was in total chaos and didnt really improve matters but was very quick to shut up shop at 10 am even though it was obvious that his geusts were not happy. This was enforced by the receptionists chatting to each other during our check out with no question of asking us about our stay, I have submitted a complaint but as yet have received no reply
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John ( Solo leisure traveller)
from Radstock , GB on February 12, 2008
EXCELLENT SERVICE BY ALL EMPLOYEES
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David ( Mature couple)
from Barnsley , GB on January 1, 2008
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Very enjoyable stay, very handy for Ross centre but very quiet too. Will be staying again despite the bed." (97018153)
Clean and Tidy very nice meals friendly and helpful staff. Coffee excelent.
hard bed, not much TV choice
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Anonymous ( Young couple)
on November 28, 2007
Nice building overall.
Room size was totally inadequate, tiny. Lack of storage space. The bed was only 6 foot long. My 6 foot 3 partner slept with his feet sticking off the end of the bed, or should i say, didn't sleep.
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Jill ( Mature couple)
from Hatfield, herts , GB on June 3, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"We had an enjoyable two days, a lift would have been helpful as my husband is slightly disabled nevertheless he was able to climb the stairs to the first floor. I appreciate that it is an old building. We requested a room near the facilities and they were very good in supplying this. Would definately visit again." (99108247)
Accommodation details accurate, bathroom superb
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Brian ( Mature couple)
from Birchwood , United Kingdom;GB on May 2, 2007
Location and grounds
The room was small and very noisy and looked out onto an internal well with loud extractor fan.
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Janine ( Mature couple)
from Alcester , United Kingdom;GB on April 10, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Nothing really. We got what we paid for. The only problem we had was the bed so we had little sleep." (99607642)
Centrally located. Nice Grounds. Excellent food
The bed was a little short and on the hard side
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Anonymous ( Mature couple)
on March 25, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Had a delightfull 3 nights will return next year for the Cheltenham festival" (99553232)
Quiet location - ample praking - short walk into Ross - easy to find from M50 - relaxing atmosphere.
The food in the restaurant although very well prepared was not the best value for money. A main course without vegetables was a little dissapointing.
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Raymond ( Mature couple)
from Thonon les bains , France;FR on March 20, 2007
Room was too small and the bathroom poorly equiped. For a price of UKL 155.- per night this was really poor!
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Alan ( Young couple)
from Birstall , United Kingdom;GB on March 9, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"A beautiful place to stay for a weekend break. Staff were courtieous at all times and extremely helpful. The room was very clean and well furnished and the bathroom was spacious, bright and clean. A good selection of drinks and biscuits in the room also made our stay very pleasant and relaxing. We have recommeded this hotel to friends and have passed them the hotel's brochure." (99045871)
Well located. Very clean. Professional, polite staff. Lovely grounds.
Nothing - it was lovely.
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Michael ( Mature couple)
from Grimsby , United Kingdom;GB on March 7, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"The accommodation was very good together with the high standard of culinary experience in the restaurant. We were impressed with the creative presentation of the food. We felt that we had value for money--- " (99380382)
Our room was obviously refurbished recently to a high standard
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Jane ( Young couple)
from Cardiff , United Kingdom;GB on February 21, 2007
We found everything to be of a very high standard during our overnight stay. The staff were excellent, always friendly and happy to assist you, the food was superb with a wide selection of choice, the service was incredible and the cleanliness of the hotel was impeccable. Overall I would say that this hotel should be at least 4star rated and I wouldn't hesitate to stay there again. I would certainly recommend to friends and family - if your looking for a relaxing break away, this would definitely be the place to stay!
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Anonymous ( Young couple)
on February 14, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"The hotel was gorgeous. Warm and freidnely staff and environmet. Clean throughout. A very high standard overall. The description given fitted exactly what we got.....this is a very important feature when booking online. Great directions to the hotel were also given on print out. No problems were encountered at all and I would - and indeed have already - recommend to friends and family." (99855592)
clean and warm inviting atmosphere
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Anonymous ( Mature couple)
on January 17, 2007
Dining room breakfast was excellent
Bathroom
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Elspeth ( Mature couple)
from Brackla , United Kingdom;GB on January 11, 2007
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"For a low cost night stay it seemed a nice location and also a beautiful building in which to stay. I had stayed at the hotel many years ago and have very fond memories of the area itself. The booking was simple on the web site and the reception staff were very pleasant when we arrived at the hotel itself. I was rather disappointed with the service at breakfast." (99419155)
The view from the hotel room was beautiful as was the decor and furniture.
I was aware of the cobwebs on the ceiling and was a little concerned about the cleanliness of the bed cover,although the bed sheets themselves were clean.
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Anonymous ( Mature couple)
on November 1, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"A very enjoyable stay. Nice reception with invariably very pleasant and helpful staff. Public rooms of a very high standard in every way. Restaurant with a good atmosphere and excellent, helpful and accommodating staff serving food of a high standard both at dinner and breakfast. Wine list extensive with a fair selection of interesting wines at (for this sort of establishment) moderate prices. Car parking on site is ample and the grounds are very extensive and very well kept - all only a couple of hundred yards from the town centre. There was an event on at the hotel on the Saturday. On receiving our reservation, reception rang to tell us of this and asked if we wished to proceed as there would be a late finish. We agreed to continue and were upgraded and moved to the quieter bit of the hotel. This is good service." (99094189)
Spacious, quiet, pleasant outlook. Good quality furnishings and pleasant decoration. New bathroom of high standard.
Nothing of any consequence but those even more elderly than us might have found lack of a lift and the steps into the room and to the bathroom a bit tricky though there was a hand rail in the latter.
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Terence ( Mature couple)
from Coventry , United Kingdom;GB on October 31, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Excellent hotel and good value for money." (99836525)
The hotel location and Harry's restuarant were excellent.
The over zealous night porter?
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Anonymous ( Mature couple)
on September 5, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"We wanted to stay another night but home selling commitments prevented us from doing so. Excellent breakfast (especially sausages). Extremely well located." (3305131291)
Extremely helpful and felxible staff
Being woken early by deliver of bar drinks
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Gordon ( Family with young children)
from Eastleigh , United Kingdom;GB on September 2, 2006
Beautiful setting. Near to town. Rooms nicely decorated.
Nil
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Peter ( Other)
from London , United Kingdom;GB on August 30, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"nothing to add to above" (3305145012)
Excellent location and hotel grounds, very clean, dining room very well appointed, breakfast selection excellent
Like a lot of British hotels,price for b and b for singles is expensive
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Malcolm ( Solo business traveller)
from Swadlincote , United Kingdom;GB on August 27, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"AS above" (3305217251)
It was clean, a non smoking hotel. staff good and friendly.
Evening meals costly, more channels on the TV would be good.
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Anonymous ( Other)
on August 25, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"Good grief!!" (3305164035)
The view!
No herbal tea - otherwise nothing!
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A g ( Mature couple)
from Bude , United Kingdom;GB on August 25, 2006
views when upgraded room
first room -extractor fans on roof very noisy
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Anonymous ( Other)
on August 17, 2006
The Chase Hotel, Ross-on-Wye - Reviews & Ratings"This is a high quality hotel with excellent public areas and the staff could not have been better in a top class hotel. The bed was very comfortable and the standard of the bathroom was excellent -having both bath and shower although showers should have detachable heads." (3305167115)
The quality of the room was excellent considering star rating.
You could hear the man in the room upstairs going to the toilet
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"A very pleasant place to stay. Beautiful setting and generally good service. " (108197482)
Location, grounds, access to Ross on Wye, views from room. Standard of food in restaurant.
The water was cut off [local services] and was brown on re-connection. Not a fault of the hotel. A fire alarm bell at 10.30pm - which was due to an electrical fault. No-one's fault, but a general lack of concern shown by staff -whom one supposes, have to put a brave face on these sorts of incidents.