Diamond House Hotel - Guest House, Rugby - Reviews & Ratings
30 Hillmorton Rd, Rugby, CV22 5AA
Diamond House Hotel - Guest House, Rugby
The Diamond House Hotel is a privately run hotel, offering the best in comfort and customer care. The Diamond Hotel has wonderful facilities throughout to help ... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Mature couple)
on October 16, 2008
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John ( Young couple)
from Earl shilton , GB on September 23, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Overall pleased" (107173554)
Clean and tidy. The room was much better than I expected.
Busy at breakfasts
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Anonymous ( Same sex couple)
on August 5, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"It suited our needs, would use again" (107126167)
Convenient location, reasonable price, good breakfast, facilities adequate.
No bad points but satellite tv not working or available
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Anonymous ( Solo business traveller)
on May 29, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The hotel was good value for money with competitive rent rates." (97622013)
Ideal location, parking available, polite service.
The mattress on the bed needed replacing. It is very worn.
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Anonymous ( Mature couple)
on May 27, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"We would certainly use this hotel again for our annual visit to this area of UK," (97418717)
Friendy welcome,lovely food and a well presented breakfast with excellent content
Only a slight niggle we felt the bedroom tea and coffee making facilities took away a personal touch,which we prefer, as would the supply of fresh milk,and less prepackaged items.
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Mariann ( Mature couple)
from Biatorbã¡gy , HU on April 4, 2008
The bed was noisy and less comfortable.
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Anonymous ( Mature couple)
on March 11, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Basically only suitable for contractors looking for cheap and cheerful accomodation," (97445551)
The room was warm. The prorietor and staff were friendly
General standard and quality of the furniture and facilities. The shower didn't work. Matress was worn out.
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Ian ( Mature couple)
from Southampton , GB on February 6, 2008
Clean and the staff were v helpful also the room was quiet & the bed was v comfortable
The decor, it looked like it could do with a good paint job. Yellow walls in our room, what were they thinking?
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L ( Solo leisure traveller)
from Amsterdam , NL on December 19, 2007
Very friendly staff and a great breakfast...
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Anonymous ( Mature couple)
on July 25, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Would recommend this Hotel, we infact intend to return in Oct/Nov all being well, the hospitality of the owner was second to none of all of the hotels we have stayed in over past year. Relaxing atmosphere, comfortable, clean and safe parking." (97023028)
Location,hospitality from owner
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Angela ( Mature couple)
from Oswaldtwistle , GB on June 14, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Friendly staff made us welcome, close to town centre, good full English breakfast, value for money, Safe car parking. Will use again next time we are in Rugby." (99251311)
Close to town centre, good value for money.
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Andrea ( Family with older children)
from Houghton-le-spring , GB on June 4, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Was ok for the one night but would not like to stay any longer, would be exhausted from lack of sleep." (99895871)
clean
The bed was so hard and uncomfortable. Was like sleeping on a board.Also the pillows were wafer thin.
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Trevor ( Solo business traveller)
from Liverpool , GB on May 25, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Excellent if I need to visit Rugby again I will definately try to book this hotel" (99436491)
Excellent size room
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Trevor ( Solo business traveller)
from Liverpool , GB on May 21, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Excellent staff, very helpful, very good breakfast" (99887511)
Lovely room, very big which is what I like
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Anonymous ( Mature couple)
on February 14, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"the only thing we did not like was breakfast. a bit plain. also too early on a sunday would have liked it a bit later.the rooms are ok.would have liked a bit more heat as it was a cold weekend." (99377438)
it was comfy
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Karen ( Mature couple)
from Crossgate moor , United Kingdom;GB on February 7, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"We wanted soemthing very close to town to attend a party. This fit the bill. If we were seeking luxury we would have chosen somewhere else. So for the convenience and price it was fine." (99636710)
the proprietors were very friendly.
The accommodation is in need of a refresh and modernisation - which the owners seem to be in the process of doing
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Gwen ( Family with older children)
from Edinburgh , United Kingdom;GB on December 13, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"It would have been good to know if there were lifts available, a choice of brakfast, and if we could take guests back. You could not sit in the lounge during the day as this was often locked, the brakfast was adequet but not enough, and the hotel was cold, I feel they need to upt their heating considerably. The staff were in general friendly. I have stayed in better hotels but then again I have stayed in worse." (99700398)
Its nearness to the town centre
Hotel was not very warm, breakfast was adequet but consisted on 1 sausage, 1 egg, 2 rashers of bacon small amount of beans (Not enough for growing children or adults) no lift in hotel carrying large cases up two flights of steep stairs was very tiring.
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Anonymous ( Young couple)
on December 8, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"There was some mix up with the booking. The company through whom I booked it changed hands and I was told that the information wasn't brought over properly on the computer system. However, the owner/manager of the hotel was extremely helpful at sorting it out and was most apologetic. I think I would phone the hotel directly in future to make sure that everything was ok with my booking, because we could have got someone that was most unhelpful." (99391978)
The owner was extremely friendly and hospitable.Our room was spotlessly clean and comfortable.It was withing walking distance to everything,i.e. shops, pubs, restaurants and our friends.The heating was on and lovely & cosy, which is a mega bonus in December.
Other guests lack of consideration for their fellow travellers.Why one woman had to have her baby screaming in the hall outside our door and not in her own room at 8.30 am for over 10 minutes is beyond my comprehension. Another person, having their TV blasting at mega decibels, was also entirely inconsiderate.This however was not the fault of the Hotel itself directly.Would probably benefit from a sign asking people to be considerate to their fellow guests.Also,breakfasts are normally served up to 9.30 or 10 am. The breakfasts in this hotel were finished at 8.30 which meant we are not going to get up the same time as if we were working. Hence we missed the breakfast we had paid for in the price and had to go down the town to get breakfast.
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Martin ( Other)
from Newmarket on fergus , Ireland;IE on November 28, 2006
the room was very adequate for our stay
the decor was very bland and there could have been a chair in the room
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Ray ( Group of adult friends)
from Tunbridge wells , United Kingdom;GB on November 15, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The hotel was clean and tidy, and included breakfast in the price. The room maybe needed a coat of paint, but apart from that it was very comfortable. The rooms had tea/coffee making facilities and the hotel has a very large (safe) car park at the rear. The hotel offered smoking and non-smoking rooms to guests. It is very near to Rugby town centre, the local shops & amenities." (99929277)
Very near to the town centre and the venue for the meeting I was attending.
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James ( Solo business traveller)
from Southampton , United Kingdom;GB on November 6, 2006
Bathroom & shower facilities good.
The television had a poor reception especially on channel 3.
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Mike ( Solo leisure traveller)
from Portsmouth , United Kingdom;GB on October 18, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Very clean, good food, friendly staff. Good value for money. The TV is mounted on the wall at head height, immediately over the kettle. Watch your head!!" (99951136)
Friendly staff
Kettle in room is bizarre
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Anonymous ( Other)
on October 17, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Very good value for the money." (99254960)
Found the bed and pillow very hard. Not to my taste but may be to others.
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Anonymous ( Family with young children)
on August 12, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"When we booked it stated we had booked two rooms adjoining each other, one for us and one for our two young daughters but were given a large single room with four beds on arrival, when the kids got tired we all had to go to bed, not much fun at 7pm! At breakfast there was no high chair for our one year old daughter even though we were in a family room, the portions at breakfast were small and the orange juice old and settled in the glass, we were staying for three nights but there was still no high chair on following mornings. The people running the hotel were very friendly and helpful but we feel the price didn't reflect the quality of stay." (3305128209)
the location within rugby
the room, the breakfast, the price
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Seth ( Mature couple)
from Saint privã© , France;FR on July 5, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"A fine place to stay next to the town centre." (3304891387)
For a British hotel (we live in France), the shower worked properly there was plenty of water coming from it and it was not clogged with limescale, it's often just a trickle in British hotels. You could actually see the pictures on the TV not have to peer through snow. Mine hosts were very friendly, we arrived late having got caught up in transport problems in London and loosing their address.
Nothing.
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James ( Solo business traveller)
from Southampton , United Kingdom;GB on May 23, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Will come back to that hotel again when in Rugby on business again." (3304710802)
Good customer service by the owner. Very helpful when asked.
Minor dislike - was that the heating was on full blast in the room! Also had fun & games controlling the shower temp from freezing to scoldering hot!
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Cyril ( Solo leisure traveller)
from Elizabeth, , Australia;AU on May 2, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Extremely friendly staff, clean and bright accomodation and good food." (3304347113)
Clean, friendly, convenient, excellent parking facilities and good value
NOTHING
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Anonymous ( Group of work colleagues)
on May 2, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The internal fittings of the hotel are generally fairly shabby with a slightly agressive management style from the owners, but this is overcome by the high levels of room cleanlines and service in the breakfast restaurant. A true contradiciton as the first impression of the hotel is one of apprehension due the poor internals and fittings condition. I would recommend with reservations." (3304424540)
Clean and comfortable
General shabby appearance of older sections of hotel and mildly agressive style of management.
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Anonymous ( Solo business traveller)
on April 28, 2006
Friendly, clean and tidy.
Hours for serving food too short
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Anonymous ( Mature couple)
on April 26, 2006
Openess and cleaniness
N/A
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Dale ( Mature couple)
from Aurora , United States;US on April 13, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The hotel and its staff were very friendly and helpful. Breakfast was good and plenty. Room was kept clean but needed some urgent redecorating as wallpaper coming off walls due to damp which was clearly obvious around base of window. Tea and coffee facilities in room available although a automatic kettle would be more advantageous. Parking available on site. Overall, good value for money." (3304421817)
Convieniently situated for the center of Rugby.
Room needed redecorating.
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Rodney ( Mature couple)
from Ramsgate , United Kingdom;GB on April 12, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The staff were very friendly and helpful.The room was a little in need of a repaint and although adequate the furniture was rather well worn 70's.The car parking was brilliant.And the breakfast more than made up for the shortcomings.All in all I think it was good value for money." (3304472233)
Friendly staff
Could do with updating and redecorating.
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Anonymous ( Solo business traveller)
on March 14, 2006
Breakfast and friendliness of staff. Also the plumbing and the TV worked well.
Information. No one told me on arrival in the morning that, if I wanted to get in at lunch time, I would have to go round to the back of the hotel. Also it is very unusual for there to be no soap at all in the room (luckily I had some with me). The room was very hot.
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Colin ( Solo business traveller)
from Glasgow , United Kingdom;GB on March 11, 2006
The owner was friendly, it was handy for my place of work
General Cleanliness could be improved, TV signal and channels improved, decor needs vast improvement with wall paper coming off the wall etc. Security in their annex building - the door seemed to be unlocked at all times.
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Michael ( Mature couple)
from Birmingham , United Kingdom;GB on February 7, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Great location for Rugby was able to park our car and within 5 mins was in the town no problems would recommend" (3304198596)
Very spacious
Very difficult to say as we only used the accomodation for a base but from what we saw it seemed adequate clean & tidy
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Sean ( Young couple)
from Faringdon , United Kingdom;GB on December 21, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"This hotel was basic but very clean.The manager was chatty.The breakfast was good(could do with a bit more for vegetarians though!)Good price for a double room." (3304050755)
very clean and tidy room.
modernisation of decor.
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Tim ( Solo business traveller)
from Brynmawr , United Kingdom;GB on December 21, 2005
good parking
better facilities concerning the tea and coffee,bar could be open later for guests
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Anonymous ( Solo business traveller)
on December 17, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"I had a pleasent stay in Rugby, both at the hotel and in the town. I would gladly recomend the hotel to others for a short term stay. Even though I think it was a bit living to close to your neighbours if I would have stayed there for more than a week." (3304000165)
The staff was very friendly. The room size was good.
Warmer showers.
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Glenys ( Other)
from Bolton , United Kingdom;GB on November 23, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Very friendly and helpful staff. Excellent breakfast and facilities. Hotel ideally situated for transport links and train station. Two minutes walk from the town centre. Very happy with all aspects of my stay. Thank you" (2972926)
Very clean, very nice room, plenty of space and very nice en-suite bathroom.
n/a
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Anonymous ( Solo business traveller)
on November 19, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Very friendly service, good value. TV signal was poor, shower/bathroom freezing cold!" (2927888)
Friendly service
TV signal!
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Anonymous ( Mature couple)
on November 11, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"WE seem to have been booked for two rooms, although we only wanted one and only received one confirmation reference number" (2918515)
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Anonymous ( Solo business traveller)
on September 23, 2005
Good value for money
Car parking security
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Anonymous ( Solo leisure traveller)
on September 14, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The hotel was really easy to find on the main road; plenty of parking space at the back. The welcome was excellent; nothing was too much trouble for the staff.A substantial breakfast kept me going all day. Excellent value for money. I would certainly stay there again." (2721433)
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Stephen ( Family with older children)
from Southampton , United Kingdom;GB on August 9, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"After the worst trip for many a year from Southampton to Rugby, we arrived for a two day break in Rugby. We booked in at the Diamond House Hotel through the internet as their prices were very competitive and the room options suited are needs. .A single room for my daughter and a three bed room for my wife and I and our youngest. Other options are available for 2,3 or 4 person occupancy. We arrived at the hotel not knowing what to expect. Normally we would stay at the Hilton or Marriott, but these options are not available in Rugby.The big question was did we make the right choice. Well YES. This privately run licensed hotel provides you with optimun customer service. Nothing appears to be to much trouble. Both the rooms we had booked were well furnished (TV in each room), clean, spacious and en suite. The only real down side to the room was the small size of the bathroom, although not really a major problem. The hotel has a nicely furnished TV lounge and also a bar that doubles up as a reception area. Not a great variety of drinks, but certainly enough to have a drink before hitting Rugby town or for a quick nightcap on your return. Another good point was the drink prices Coke, Lemonade ETC £0.50, Stella £2.40 a pint cant be bad. The price of £38 per person per night includes a full breakfast. Start with fruit juice, then cereal. Then bacon, eggs, sausage and beans with tea, coffee and toast. Again the customer service was excellent with all hot dishes cooked to order. Unlike a lot of the larger hotels your breakfast was bought to you, not the buffet option used by many major chains. Would we use this hotel again. Well yes as long as the management does not change." (2343729)
the efficiency and freindly manner of the staff
decor dated
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Anonymous ( Mature couple)
on August 9, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Adequate" (2535069)
Claose to all required ameneties
Serve dinner weekends
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Philip ( Young couple)
from Horsell , UNITED KINGDOM;GB on August 9, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"We enjoyed our short stay overall. Relaxed atmosphere. Easy parking, near the town, friendly people, and although the buiding was old, it did have character." (2553872)
Very near the town centre, and quiet. The staff were very very friendly, made you feel very welcome, the breakfast was very nice. Although the room was old fashioned with an old bathroom.
They could revamp the rooms.
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Lesly ( Mature couple)
from Hastings , United Kingdom;GB on July 13, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Overall, the hotel was very nice, with a large airy room, tea and coffee making facilities, which were replenished each day, fresh towels and soap daily too. We went for the Grand Prix weekend and it would have been nice if just for that weekend breakfast could have been earlier - we had to miss it on the Sunday, although they kindly brought it forward half an hour on the Saturday. It was plentiful and beatifully cooked and served very quickly. The manager and staff were pleasant and helpful, and the hotel was very clean. The conservatory and grounds were very pretty. The only slight reservation was that it needed some redecoration. We enjoyed our stay very much, and would certainly stay again if we are ever in the area." (2051471)
The room was large and comfortable, and the standards of cleanliness were very high.
The room needed some work done around the window bay - replastering and repapering. Toilet seat wonky.
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Anonymous ( Mature couple)
on July 8, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"generally very good, food excellent, bed could do with a new matress" (2476959)
clean, location, price
old worn matress (could do with replacing), key for front door
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Bjorn gunnar ( Family with young children)
from Naerboe , Norway;NO on June 30, 2005
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The manager of the Dimond hotel was a werry kind an handsome man that did all he could to help us if we asked" (2406157)
short walk ton center of Rugby
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David ( Solo business traveller)
from Southminster , United Kingdom;GB on May 30, 2005
A simple room but good value for money.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"We would stay at this hotel again provided we were guaranteed the use of a more suitable and larger bedroom. " (108000333)
Excellent location for our needs, friendly and helpful staff.
Size of our bedroom was inadequate for our needs; also there was only one chair available. The room was badly in need of redecorating and there was a large damp patch on the ceiling.