Diamond House Hotel - Guest House, Rugby - Reviews & Ratings
30 Hillmorton Rd, Rugby, CV22 5AA
Diamond House Hotel - Guest House, Rugby
The Diamond House Hotel is a privately run hotel, offering the best in comfort and customer care. The Diamond Hotel has wonderful facilities throughout to help ... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Solo business traveller)
on April 29, 2009
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Anonymous ( Mature couple)
on April 26, 2009
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"OK for 1 or 2 nights, as basic 'no frills' accommodation " (107707846)
A very friendly and helpful lady appeared to be managing the hotel. Property was easy to find (directly on the A428 with good connection to motorways and routes to Leamington/Stratford/Coventry. Very convenient for Rugby town centre facilities (5 mins walk to pubs, restaurants etc). Large area of enclosed car parking space at the rear of the hotel. Pleasant breakfast room, flower patio and outdoor areas for seating (in warm weather!)
Exterior of hotel presented a rather shabby appearance and could use some basic redecoration to make it more attractive. Location is quite far (over 20 mins walk) from Rugby rail station. Breakfast time seems very limited (shown as 7.30-8.30 on weekdays), and the hotel seems to be catering for working guests rather than leisure travellers. Heating was not turned on (on a cool night in April). No lift is available, so not very suitable for guests with heavy luggage.
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Anonymous ( Solo leisure traveller)
on February 17, 2009
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"good apart from somebody snoring\11111111 and i could hear someone going to the toilet!!!!!!!" (107741144)
very high standard of cleanliness in room
dirty table linen in dining room
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Jozef ( Mature couple)
from Nova dubnica , SK on February 10, 2009
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"I was satisfy with hotel Diamond facilities and with operating personnel too mainly with Mr.Simone - Head of Hotel. I appreciate that Mr. Simon was in pernament contact with internet and phone and helpful and accommodating and ready to please. " (107483031)
- possibility to leave luggages after check out hours in Hotel.
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Anonymous ( Solo business traveller)
on November 20, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Glad it was only for 2 nights." (107831563)
Check in was hassle free I was expected.
The building is generally in poor repair, a lot of clutter about. Very limited choice for breakfast which is only served between 07.30 and 08.30. Evening meal was a non starter as it was only served between 17.30 and 18.30. Furniture in room was old 1970's MFI style that had certainly seen better days. Poor selection of TV Channels Usual 5 plus Sky sports 1.
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Anonymous ( Mature couple)
on October 16, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"We would stay at this hotel again provided we were guaranteed the use of a more suitable and larger bedroom. " (108000333)
Excellent location for our needs, friendly and helpful staff.
Size of our bedroom was inadequate for our needs; also there was only one chair available. The room was badly in need of redecorating and there was a large damp patch on the ceiling.
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John ( Young couple)
from Earl shilton , GB on September 23, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Overall pleased" (107173554)
Clean and tidy. The room was much better than I expected.
Busy at breakfasts
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Anonymous ( Same sex couple)
on August 5, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"It suited our needs, would use again" (107126167)
Convenient location, reasonable price, good breakfast, facilities adequate.
No bad points but satellite tv not working or available
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Anonymous ( Solo business traveller)
on May 29, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The hotel was good value for money with competitive rent rates." (97622013)
Ideal location, parking available, polite service.
The mattress on the bed needed replacing. It is very worn.
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Anonymous ( Mature couple)
on May 27, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"We would certainly use this hotel again for our annual visit to this area of UK," (97418717)
Friendy welcome,lovely food and a well presented breakfast with excellent content
Only a slight niggle we felt the bedroom tea and coffee making facilities took away a personal touch,which we prefer, as would the supply of fresh milk,and less prepackaged items.
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Mariann ( Mature couple)
from Biatorbã¡gy , HU on April 4, 2008
The bed was noisy and less comfortable.
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Anonymous ( Mature couple)
on March 11, 2008
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Basically only suitable for contractors looking for cheap and cheerful accomodation," (97445551)
The room was warm. The prorietor and staff were friendly
General standard and quality of the furniture and facilities. The shower didn't work. Matress was worn out.
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Ian ( Mature couple)
from Southampton , GB on February 6, 2008
Clean and the staff were v helpful also the room was quiet & the bed was v comfortable
The decor, it looked like it could do with a good paint job. Yellow walls in our room, what were they thinking?
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L ( Solo leisure traveller)
from Amsterdam , NL on December 19, 2007
Very friendly staff and a great breakfast...
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Anonymous ( Mature couple)
on July 25, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Would recommend this Hotel, we infact intend to return in Oct/Nov all being well, the hospitality of the owner was second to none of all of the hotels we have stayed in over past year. Relaxing atmosphere, comfortable, clean and safe parking." (97023028)
Location,hospitality from owner
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Angela ( Mature couple)
from Oswaldtwistle , GB on June 14, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Friendly staff made us welcome, close to town centre, good full English breakfast, value for money, Safe car parking. Will use again next time we are in Rugby." (99251311)
Close to town centre, good value for money.
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Andrea ( Family with older children)
from Houghton-le-spring , GB on June 4, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Was ok for the one night but would not like to stay any longer, would be exhausted from lack of sleep." (99895871)
clean
The bed was so hard and uncomfortable. Was like sleeping on a board.Also the pillows were wafer thin.
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Trevor ( Solo business traveller)
from Liverpool , GB on May 25, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Excellent if I need to visit Rugby again I will definately try to book this hotel" (99436491)
Excellent size room
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Trevor ( Solo business traveller)
from Liverpool , GB on May 21, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Excellent staff, very helpful, very good breakfast" (99887511)
Lovely room, very big which is what I like
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Anonymous ( Mature couple)
on February 14, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"the only thing we did not like was breakfast. a bit plain. also too early on a sunday would have liked it a bit later.the rooms are ok.would have liked a bit more heat as it was a cold weekend." (99377438)
it was comfy
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Karen ( Mature couple)
from Crossgate moor , United Kingdom;GB on February 7, 2007
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"We wanted soemthing very close to town to attend a party. This fit the bill. If we were seeking luxury we would have chosen somewhere else. So for the convenience and price it was fine." (99636710)
the proprietors were very friendly.
The accommodation is in need of a refresh and modernisation - which the owners seem to be in the process of doing
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Gwen ( Family with older children)
from Edinburgh , United Kingdom;GB on December 13, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"It would have been good to know if there were lifts available, a choice of brakfast, and if we could take guests back. You could not sit in the lounge during the day as this was often locked, the brakfast was adequet but not enough, and the hotel was cold, I feel they need to upt their heating considerably. The staff were in general friendly. I have stayed in better hotels but then again I have stayed in worse." (99700398)
Its nearness to the town centre
Hotel was not very warm, breakfast was adequet but consisted on 1 sausage, 1 egg, 2 rashers of bacon small amount of beans (Not enough for growing children or adults) no lift in hotel carrying large cases up two flights of steep stairs was very tiring.
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Anonymous ( Young couple)
on December 8, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"There was some mix up with the booking. The company through whom I booked it changed hands and I was told that the information wasn't brought over properly on the computer system. However, the owner/manager of the hotel was extremely helpful at sorting it out and was most apologetic. I think I would phone the hotel directly in future to make sure that everything was ok with my booking, because we could have got someone that was most unhelpful." (99391978)
The owner was extremely friendly and hospitable.Our room was spotlessly clean and comfortable.It was withing walking distance to everything,i.e. shops, pubs, restaurants and our friends.The heating was on and lovely & cosy, which is a mega bonus in December.
Other guests lack of consideration for their fellow travellers.Why one woman had to have her baby screaming in the hall outside our door and not in her own room at 8.30 am for over 10 minutes is beyond my comprehension. Another person, having their TV blasting at mega decibels, was also entirely inconsiderate.This however was not the fault of the Hotel itself directly.Would probably benefit from a sign asking people to be considerate to their fellow guests.Also,breakfasts are normally served up to 9.30 or 10 am. The breakfasts in this hotel were finished at 8.30 which meant we are not going to get up the same time as if we were working. Hence we missed the breakfast we had paid for in the price and had to go down the town to get breakfast.
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Martin ( Other)
from Newmarket on fergus , Ireland;IE on November 28, 2006
the room was very adequate for our stay
the decor was very bland and there could have been a chair in the room
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Ray ( Group of adult friends)
from Tunbridge wells , United Kingdom;GB on November 15, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"The hotel was clean and tidy, and included breakfast in the price. The room maybe needed a coat of paint, but apart from that it was very comfortable. The rooms had tea/coffee making facilities and the hotel has a very large (safe) car park at the rear. The hotel offered smoking and non-smoking rooms to guests. It is very near to Rugby town centre, the local shops & amenities." (99929277)
Very near to the town centre and the venue for the meeting I was attending.
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James ( Solo business traveller)
from Southampton , United Kingdom;GB on November 6, 2006
Bathroom & shower facilities good.
The television had a poor reception especially on channel 3.
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Mike ( Solo leisure traveller)
from Portsmouth , United Kingdom;GB on October 18, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Very clean, good food, friendly staff. Good value for money. The TV is mounted on the wall at head height, immediately over the kettle. Watch your head!!" (99951136)
Friendly staff
Kettle in room is bizarre
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Anonymous ( Other)
on October 17, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Very good value for the money." (99254960)
Found the bed and pillow very hard. Not to my taste but may be to others.
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Anonymous ( Family with young children)
on August 12, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"When we booked it stated we had booked two rooms adjoining each other, one for us and one for our two young daughters but were given a large single room with four beds on arrival, when the kids got tired we all had to go to bed, not much fun at 7pm! At breakfast there was no high chair for our one year old daughter even though we were in a family room, the portions at breakfast were small and the orange juice old and settled in the glass, we were staying for three nights but there was still no high chair on following mornings. The people running the hotel were very friendly and helpful but we feel the price didn't reflect the quality of stay." (3305128209)
the location within rugby
the room, the breakfast, the price
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Seth ( Mature couple)
from Saint privã© , France;FR on July 5, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"A fine place to stay next to the town centre." (3304891387)
For a British hotel (we live in France), the shower worked properly there was plenty of water coming from it and it was not clogged with limescale, it's often just a trickle in British hotels. You could actually see the pictures on the TV not have to peer through snow. Mine hosts were very friendly, we arrived late having got caught up in transport problems in London and loosing their address.
Nothing.
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James ( Solo business traveller)
from Southampton , United Kingdom;GB on May 23, 2006
Diamond House Hotel - Guest House, Rugby - Reviews & Ratings"Will come back to that hotel again when in Rugby on business again." (3304710802)
Good customer service by the owner. Very helpful when asked.
Minor dislike - was that the heating was on full blast in the room! Also had fun & games controlling the shower temp from freezing to scoldering hot!
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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