Mercure Whately Hall Banbury, Banbury - Reviews & Ratings
17-19 Horse Fair, Banbury, OX16 0AN
Mercure Whately Hall Banbury, Banbury
The Mercure Whately Hall Hotel is several hundred years old, and is spacious and comfortably furnished. The Mercure Whately Hall Hotel, originally a 17th-centur... more
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Annette ( Group of adult friends)
from Chainhurst kent , GB on April 22, 2008
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Sharon ( Mature couple)
from Tipperary , IE on April 15, 2008
The room was very small
2 of 2 people found this review helpful:
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Rachel ( Group of work colleagues)
from Evesham , GB on October 30, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Thoroughly enjoyed it and will definately stay here again rather than at the Banbury House Hotel which we usually stay at. The room rate we had was a special offer and was excellent value for money." (107940835)
The staff were very friendly and welcoming and made a real fuss of us. They were very efficient and couldn't have done more for us. The hotel is clean and tidy.
They charged my card twice for the room.
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Anonymous ( Mature couple)
on April 2, 2008
very comfortable
would have liked breakfast to have been included
2 of 2 people found this review helpful:
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Anonymous ( Mature couple)
on October 7, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The location of the hotel and friendliness of the receptionist would make me recommend the hotel. I may stay again.." (107818301)
Very friendly receptionist.
the car park was full and no parking available close by. The shower curtain was mouldy. Food ordered via room service took 35 mins ( advised 15 mins ) and was luke warm. At breakfast one of the waiters was cleaning tables by just using his hand to sweep the crumbs on the floor, he also dropped butter and just left it, was sweating profusely and didn't smell very fresh !
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Henry ( Solo business traveller)
from Exeter , GB on February 4, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The reception / lounge area has been updated since my last stay which was pleasing to see. Both the lounge and bar areas had a warming open fire which was good to see. The breakfast was splendid with a good variety of fruit, juices, cooked breakfast and sweetmeats." (97611343)
Even though the room was in the modern wing it was well presented with a pleasant view over the gardens
Nothing
3 of 3 people found this review helpful:
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Anonymous ( Young couple)
on September 15, 2008
+ wrong order for breakfast + when breakfast arrived the hot food was cold. + very noisy corridor + was woken up by staff who tried to push the bill underneath the door. + Only 1 towel in a two person double room
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Anonymous ( Group of adult friends)
on September 8, 2008
Location.
Very tired bedrooms in need of updating. Our room was directly over a wedding disco which went on until 12.15am. Waited 20 mins for anyone to make an appearance to serve at the bar (10.15pm) despite requests to reception staff.
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Phil ( Group of adult friends)
from Fareham , GB on August 19, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Very Good." (97966127)
The manager running the breakfast room was superb. He is an asset to the hotel.
Coulld have done with a lift for top floor
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Jamie ( Young couple)
from Maidstone , GB on August 19, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"I would expect some form of compensation or voucher for a night's stay we could use in 2009." (108022899)
Room size Breakfast
Lack of hot water and length of time it took to find us a room with hot water on the Sunday morning. It made us late to meet our friends.
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Timothy ( Mature couple)
from Chelmsford , GB on August 14, 2008
Fried eggs at breakfast. Breakfast staff.
Badly maintained old TV. Channels not as advertised. Given furthest room from reception in entire hotel, despite booking very early.
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Anonymous ( Young couple)
on March 5, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"A very enjoyable stay in a lovely hotel. We had a fabulous package which was great value for money inc overnight stay in double ensuite room, full english breakfast (minus black pudding)!!, 2 free sunday papers and a three course sunday lunch, all for under a £100 for 2. Our room was cosy and nicely decorated and very comfortable. Oh just one other thing, the toilet flush was a bit hit and miss but we'll forgive that as we had a great weekend and would definitely go back." (97876833)
The hotel was full of character and very well placed for all we wanted to do in Banbury
No black pudding or beans on the breakfast, even though they should've been!
1 of 1 people found this review helpful:
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( Group of adult friends)
from Bargoed , GB on August 12, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"a lovely old hotel, but not as quiet as I would have liked, although your staff were very helpful and very polite." (108015905)
staff were very helpful and polite
damp and deco in rooms. noisey floorboards.
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Anonymous ( Mature couple)
on February 27, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Lovely hotel. Lovely room and all amenities good. Very clean and welcoming. All facilities in good order- lovely aspect to outside. No problems whatsoever." (97130879)
very comfortable and clean. A very welcoming room and have no detrimental comments. We would certainly return.
could possibly have done with a brighter light in the room.
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on December 27, 2007
Comfortable bed, nice room, very pleasant lounge/bar areas (real fires),good breakfasts.
Maids entered our room early despite our 'relaxing' notice on outside of door. (We were told that the notice was facing the wrong way, but that is no excuse!)
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on August 7, 2008
Room was very hot.
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Robin ( Mature couple)
from Swaffham , GB on August 4, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Satisfactory" (107125008)
Charming lady in reception
Why have loud piped music in the dining room at breakfast time?
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Anonymous ( Group of adult friends)
on January 28, 2008
location, size of room, overall ambience of hotel
noisy could hear other people moving about, lack of towels,
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on July 30, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The staff were friendly and helpful. The building had interesting features and nicely decorated with pleasant grounds to stroll around. Good location with parking facilities." (108046439)
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Barry ( Young couple)
from Bristol , GB on July 21, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Dissapointing!" (108045326)
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Anonymous ( Young couple)
on December 7, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Approaching The Whately was very impressive as it definitely looks imposing, once parked it took us a while to meander round and find reception, as the Whately is going through a re-furb. Once reception was located had a few probs checking in as my details hadn't been typed correctly in the database, which did make me panic and think our booking may not of existed. Finding our boudoir on the second floor was also a little mystifying as we did have to go up 3 flights of stairs. The room overall was comfortable and larger than I imagined. I did think the room was in need of a makeover perhaps slightly outdated but it was clean. I found the way the beds were made up it was impossible to move during the night. Tried several times to try and pull the duvet but it was so tightly wrapped, it didn't budge. Pillows were a little thin." (97368440)
Location was excellent, and the hotel had adequate parking facilities
The hotel seemed quite disjointed, due to the re-furb it was hard to find the main reception, also as we came back late in the night we found the door locked and resorted to tapping on the window to get someones attention. Once inside we had to pass through several rooms and even back outside in the garden to go to another part of the hotel. No where on the website did it state the hotel was going through a re-furb.
1 of 1 people found this review helpful:
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Anonymous ( Young couple)
on June 12, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Very good. Great hotel for overnight stop or longer." (97751350)
Very welcoming, warm and friendly hotel
Breakfast wasn't included in room price. £14 per person for a buffet breakfast was expensive, expected waiter service.
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Stephanie ( Young couple)
from Brentwood , GB on November 21, 2007
overall good experience
room size was small for a double
1 of 1 people found this review helpful:
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Alan ( Group of work colleagues)
from Bury , GB on June 10, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Reasonably happy as we had booked on a promotion and paid only £50.00 on a room only basis. I would have been unhappy if I had paid the full price of £100.00 which I would regard as poor value for money. " (97554481)
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Vanda ( Mature couple)
from Wimborne , GB on September 27, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"When booking in we looked at a standard room on the ground floor and dismissed it as it was small, dark and smelled. Disappointing. Our room on the top floor in the modern part of the hotel was spacious, light and airy. Breakfast was delicious, with plenty of choice, and the staff very attentive and charming. Lunch was a let-down. Small portions, luke-warm food, weak coffee. Both receptionists were very helpful, but rushed when there were several people waiting to check out, and noone else there to help them. Lovely old building, an easy walk to explore the town.I would come to stay again, but choose to upgrade." (97800356)
Spacious room - worth paying extra money for. Large and comfortable bed. Quiet position.
The hot water took a very long time to come through in the shower. My husband would have liked to watch the television from the bed.
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on May 12, 2008
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The hotel was very quaint and charming, was ideally located in the center of Banbury, and was priced at a very reasonable rate." (97075842)
good value for the money, great location, and very helpful/accommodating front desk staff
the TV programming was pretty sparse but i guess that's the norm.
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Mwenzi ( Group of adult friends)
from Salisbury, wiltshire , GB on November 6, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"I liked the feel of the hotel, felt that the corridors could do with a face lift as felt shabby. The hairdrier was faulty, but not a great bother to me." (97780954)
lovely traditional feel to the loby
The room was way to hot and no way to control it, even with the window wide open at the end of october!!
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on October 3, 2007
The fag butt in the toilet, the smell of smoke in the room. Being woken up by a banging door
1 of 1 people found this review helpful:
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Peter ( Mature couple)
from Manchester , GB on March 7, 2008
good check in clean fresh room
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Nigel ( Mature couple)
from Redditch , GB on November 7, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"fantastic stay, will go back very soon," (97081698)
very well presented, rooms were very nice. situated close to all amenities.
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Anonymous ( Young couple)
on July 25, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"In general, a very pleasent hotel, great breakfast, nice staff and great location. Apart from the minor issues mentioned above, no complaints." (97397816)
lovely building with decor in keeping with it's character. nice gardens and well appointed room.
Our room was near a generator outside and had the view of a very large flat roof. Not the loveiest sound or view. Not enough to really disturb though. However, our room was positioneed next door to the chamber maid's station who started chatting very loudly at 7am. The age of the building makes for poor accoustics so better positioning of this station and more consideration towards paying guests would have been appreciated.
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Vicki ( Family with older children)
from Franklin , US on July 24, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The hotel was full of character. The lobby was charming with quiet sitting areas to sit and enjoy tea or a snack. If we were to go back to Banbury we would book a room at this hotel again." (99734363)
The rooms were clean and roomy. We had a room facing front and it was nice to open the windows and watch the activities outside. It was a nice walk to many stores and restaurants from the hotel.
The refrigerator in our room did not work which was a minor problem. At 3:00 a.m. I woke up because there were people outside yelling and being generally loud. This went on for some time. I heard from locals it was a typical Saturday night there.
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Anonymous ( Young couple)
on July 18, 2007
gardens and location
too warm in the bulding and room was a twin and not double as booked
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Henry ( Solo business traveller)
from Exeter , GB on July 13, 2007
The accommodation was spacious with views of Banbury Cross and the church. The room had modern facilities and still retained an historic character. Well presented and good quality breakfast.
The carpet and some of the chairs in the reception and bar areas were looking faded.
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Louise ( Young couple)
from Deal kent , GB on July 11, 2007
looks good from the outside
vastly overpriced, very small room, small uncomforatable bed, very dated orerall, place in general needed a good clean, car spaces are small, very dirty carpets in the bar area, prompting us to dine elsewhere
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George ( Mature couple)
from Gourock , GB on July 11, 2007
good central location
Not worth the price paid
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Anonymous ( Mature couple)
on July 3, 2007
Room had Character
room small
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Anita ( Group of work colleagues)
from Brandon , GB on July 3, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Lovely hotel - very plush & all the staff we welcoming & friendly - couldnt fault any aspect of my stay! I would stay there again" (99388348)
Very clean, very comfortable, excellent shower!!
I would have preferred a duvet rather than layers of blankets on the bed
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Anonymous ( Mature couple)
on June 20, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Wish I has known there was a wedding and the restaurant was subsquently closed." (99354446)
Friendly staff, food excellent.
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David ( Young couple)
from Washington , GB on May 1, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The hotel is in a very central location, near to the historic Banbury Cross. The reception on arrival was warm and welcoming and the check-in was quick and efficient. This is the second time that we have stayed at the MacDonald Whateley and we will be returning again soon." (99408657)
The location and feel of the hotel was superb.
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Anthony ( Mature couple)
from Norwich , GB on April 25, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Generally enjoyed our stay which was excellent value for money(Lazy Sunday) Staff were very good as was the food.Only downsider was noisy wedding group and the general noise of Banbury which went on to 0400.Not being town dwellers we are not used to it.It made a nice finish to our holiday and I would stay again." (99319881)
Very smart
Noisy Saturday night which went quiet at 0400-church bekks started at 0800!!! Not your fault
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Andrea ( Solo business traveller)
from Stoke-on-trent , United Kingdom;GB on January 23, 2007
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Very good accomadation, comfortable bed & clean bathroom. Food was very good in the restaurant, but a bit pricey. Breakfast very nice with a good selection of hot and cold food." (99215579)
Nice spacious room, with good facilities
No milk
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Tony ( Mature couple)
from Walsall , United Kingdom;GB on November 20, 2006
Historic building created good atmosphere. Public areas are comfortable and tastfully furnished
Hotel room and corridors tired and in need of revamping
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Sandra ( Mature couple)
from Esher , United Kingdom;GB on November 2, 2006
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"In general the stay was excellent. Staff were helpful but not over familiar. Accommodation was clean and well presented, with attention to detail." (99038264)
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Timothy ( Other)
from Steyning , UNITED KINGDOM;GB on October 18, 2006
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The stay was excellent, I just didn't tick the excellent boxes in this questionnaire case I have an even better stay next time." (99481064)
A wonderful oak-beamed old-fashioned room in a beautiful Cotswold Stone builing with a fantastic view of the unique church opposite and nearby Banbury Cross.
I like real fresh air and there was some traffic noise if the window was open but if you want a great view of the most attractive part of a busy market town like Banbury, well you can't expect to have it both ways.
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T ( Mature couple)
from Woodbridge , United Kingdom;GB on September 4, 2006
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"The dining room staff were excellent at both dinner and breakfast. We thought the food was also excellent." (3305236259)
A quiet room, as we requested.
Perhaps rather cramped. Would have preferred a King- or Queen-sized bed. We reuested a wake-up call, which unfortunately we didn't get.
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Peter ( Mature couple)
from Southend-on-sea , United Kingdom;GB on September 4, 2006
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"This pleasant hotel was worth it's 3 stars because although the standard double room was small and ordinary, it was clean and functional. The lounge and restaurant, however, were far superior to many establishments of greater repute. The menu, although limited, provide us with meals of outstanding quality. The service was just right - professional yet freindly - attentive yet not over-bearing. We will use the MacDonald's chain again, but next time with an up-graded room, perhaps!" (3305259054)
Clean Room - Central Location - Excellent restaurant
Room too small - no view - no leisure facilities -
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Ray ( Young couple)
from Walsall , United Kingdom;GB on August 31, 2006
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Our stay at the hotel was great.We where invited to a friends wedding recieption,every thing was well layed out and organised.My girlfriend (who has worked in tourism and the the hotel buisness) also agrees (and she doesnt hold back on comments!!)The only compliant i did have was the price of the drinks at the top bar? Breakfast was great(great choices)." (3305083360)
the room was very smart,clean and well presented, also the same for the bathroom.the bed was very comfortable.
theres nothing i could find fault with the accommdation
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Anonymous ( Mature couple)
on August 28, 2006
cleanliness and comfortable
nothing
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Barbara ( Mature couple)
from Hinckley , United Kingdom;GB on August 16, 2006
Mercure Whately Hall Banbury, Banbury - Reviews & Ratings"Overall a very nice stay, the food was excellent and plentifull and the hotel has a lot of character. We only really needed bed & breakfast and I am glad we had a side room as the main street seemed very noisy some nights. The proximity to a local park was ideal for dog walking. The staff were very helpful and attentive. The entry to the car park was not for the feint hearted - a bit tight !" (2867026)
The fact that we could take our dog was the major factor in our booking this hotel and the proximity to where we were going in the area
The undercover parking was a bit tight and we noticed those there early with large vehicles (4x4's) parked over 2 spaces
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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Clean and comfortable rooms
bar area lacked atmosphere
2 of 2 people found this review helpful: