The Abbey, Malvern - Reviews & Ratings
Abbey Road, Malvern, WR14 3ET
The Abbey, Malvern
The Abbey is situated at the foot of the Malvern Hills in the Worcester countryside and is convenient for many attractions. Its history dates back to ... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Family with young children)
on November 4, 2008
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Anonymous ( Solo business traveller)
on September 25, 2008
nice room, pleasant bar
could have been warned about the abbey bell which kept waking me up - a room further away might have been better
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Anonymous ( Solo leisure traveller)
on September 23, 2008
The Abbey, Malvern - Reviews & Ratings"Good" (107220643)
Good bar area, breakfast good
Check in later than I wanted (3pm) & hot water spluttering
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Terry ( Family with older children)
from Stanley , HK on August 26, 2008
Difficult if you have a lot of luggage. There's no drop off point and too many stairs. And our room was a long way from the reception desk.
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Anonymous ( Group of adult friends)
on March 28, 2008
The Abbey, Malvern - Reviews & Ratings"It was a pleasant stay. As mentioned, we would have liked to be nearer the lift for the sake of the disabled lady. The food and the service in the restaurant on the first night (Easter Sunday) was disappointing. The second night was much improved, the food was better and the waitress who served us was very pleasant and friendly. We left a blanket behind and it was despatched to us very quickly." (97823765)
comfortable bed, clean, well appointed, nice views.
It was very difficult for the disabled lady to get to the lift - we had given notice that she could not manage stairs but we were so far from the lift that we had to wheel her in her wheelchair from her bedroom.
1 of 1 people found this review helpful:
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Kate ( Family with older children)
from Sheffield , GB on August 15, 2008
The Abbey, Malvern - Reviews & Ratings"Excellent value for money when booked online. Would have been disappointed if Id paid full price." (107214769)
Clean, refurbished room, friendly staff, good variety at breakfast.
'Double' bed was actualy two singles pushed together. Room not ready at 3pm despite us having a small baby.
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Anonymous ( Mature couple)
on August 11, 2008
The Abbey, Malvern - Reviews & Ratings"OK but let down by the poor breakfast service" (97516792)
Good location, large room
Terrible room service breakfast - we complained (something I don't think we have ever done before!)
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Gerald ( Mature couple)
from King's lynn , GB on August 10, 2008
The Abbey, Malvern - Reviews & Ratings"Very enjoyable" (97636977)
Clean & comfortable
Climb from car park at rear of hotel to reception area at the front of the establishment.
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John ( Mature couple)
from Manchester , GB on July 24, 2008
The Abbey, Malvern - Reviews & Ratings"We found the base for our Weekend satisfactory, with a refurbished room, attractive and clean - all one to one communication was polite and effective in the Hotel. Great Views, the Great All-Day Breakfast and Room Service were good." (97782431)
The Abbey has a lot of inherited character and the recent programme of refurbishment is showing good progress. There is usually adquate Parking.
Location, although central, was designed for access by Carriages and Limousines so the Car Park is on the 'wrong' side of the building and slopes dramatically so (as an Architect) investment could be made to create a duplicate entrance at the lower level for access to the lift. The newer Rooms over the Elgar Suite fuction rooms are approached by a tortuous warren of corridors through either the Lounge Bar or the Dining Room and a series of changes in level that was difficult with luggage. There was no mention of Porters and we found the Lift later but access was via the Dining Area on our level. As far as we could tell we were in rooms surrounded by a Wedding Party and immediately on top of the Elgar Suite and Disco so we were rather disturbed to some extent.
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Anonymous ( Solo business traveller)
on July 17, 2008
The Abbey, Malvern - Reviews & Ratings"I was travelling on business. The hotel was so great I extended my stay for another night to relax and enjoy myself. " (108082958)
Staff very professional. Breakfast delicious. Excellent value for money
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Joye ( Other)
from Cambridge , GB on February 20, 2008
The Abbey, Malvern - Reviews & Ratings"I found the information on the differing booking prices confusing. The stay was very much enjoyed by my daughter and myself The meals werre good and vegetarian choices appreciated. Friendly staff. Greatly apprecaited their help in storing our purchases from Malvern's Farmers Market and in being able to use the luggage room. Was a delight to stay at the Abbey Hotel having known of it for 40 years." (97726333)
Large rooom, comfortable surroundings
Was cold on the Saturday night. Was very cold outside
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on July 1, 2008
The Abbey, Malvern - Reviews & Ratings"It was very good being in the centre of the town. Despite the noisy hot room we enjoyed our stay" (108005170)
huge bathroom, nice big white towel, large comfy lounges
our room was beside the flue and fan from the kitchen - sounded like a jet taking off! It stopped at around 11 p.m, but started again at 6.30 a.m.! The flue also seemed to make the room very hot.
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Anonymous ( Solo leisure traveller)
on July 1, 2008
The Abbey, Malvern - Reviews & Ratings"Loved the location. It is handy for family. Would be willing to spend more if rooms upgraded." (108081093)
PLeasant young staff team. Lovely breakfast and views from the bedroom window wonderful. Good location for town and charming exterior.
Room just needs totally modernised and updated. Poor quality furniture and fittings. Black bits in the shower. Shoddy carpet and curtains. Has anything been done since 1970?
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Robert ( Mature couple)
from Basildon , GB on December 22, 2007
The Abbey, Malvern - Reviews & Ratings"a good hotel with many period features and stately ambience although corridors and room a little tired looking. very quite when we stayed with few signs of other occupants. a good central base for exploring Malvern and surronding countryside." (97158043)
location, near centre of town, stateliness of hotel, breakfast facilities.
double bed too small, warddrobe too small, no mini-bar in room
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on June 23, 2008
a great day and night with a fab room and fantastic views
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Anonymous ( Group of work colleagues)
on June 18, 2008
The Abbey, Malvern - Reviews & Ratings"Satisfactory but nothing to encourage me to return." (97722791)
The building itself & location attractive. Breakfast was quite good but no more than most other hotels.
Out of date specials still on the menu with no times for food availability. Tables were not cleared by bar staff when not busy. Unfinished repairs in corridor.
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Anonymous ( Same sex couple)
on November 28, 2007
The Abbey, Malvern - Reviews & Ratings"For a four star hotel the food was decidedly mediocre. The soup that was served as potato and leek on the first evening reappeared in exactly the same form as 'creamy veg' the next evening. On a Saturday night there were perhaps ten or fifteen tables taken only and still the staff couldn't get it right, different staff came to take orders, rolls were brought over twice, no-one brought drinks until we asked again, although we'd booked a specific time at reception no-one seemed to know about it, and a large proportion of the staff was foreign so that at times we had to spell out what we wanted and a lager shandy turned into just a lager because the waiter didn't know what lager shandy was. Breakfast was also not impressive, just the standard items and dodgy service. Still, the location couldn't be better and the surroundings are fantastic for walking. Stay here by all means but eat elsewhere!!" (97560904)
we had a room close to where the hotel held their parties, so we had loud music until 1 am
1 of 1 people found this review helpful:
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Charles ( Mature couple)
from Tadley , GB on May 21, 2008
The Abbey, Malvern - Reviews & Ratings"A lovely hotel, with pleasant staff. The rooms and comfort level are very good indeed, as is the bountiful buffet breakfast. However, the car park is down the hill from the hotel entrance and it is very difficult to haul heavy luggage up to the reception and finally on to your room. We are in our mid 60s and found it a struggle. I would not recommend it to other people our age." (97138329)
The bed and the bathroom were excellent.
The diabolical access from the car park. All up hill and a very long way to carry and haul heavy luggage. Access direct from the car park is essential! We are reasonably fit for out age, but we will not be returning to the Abbey due to this problem.
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Mrs ( Young couple)
from Solihull, , GB on May 20, 2008
The Abbey, Malvern - Reviews & Ratings"Great hotel in a fantastic position,we had a clean and well equiped room,first class. The resturant food we found very good and the full english buffet breakfast was also very good too. We also took our dog ,who was welcomed ,with no fuss,there was a small charge for the pet but I don't mind that as the extra cost was small and to be expected. overall first class and would not hesitate in returning" (97391388)
Excellent room,clean and a very good standard.Good tv with awide range of channels.clean a very high standard bathroom
nothing
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Kathryn ( Group of adult friends)
from Denton , GB on May 10, 2008
great breakfast
bathroom could have been cleaner
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Anonymous ( Group of adult friends)
on May 8, 2008
The Abbey, Malvern - Reviews & Ratings"Helpful staff, good location, good B&B facilities" (97043008)
Pleasantly located, good room with view and friendly reception staff
Poor state of windows, peeling pain. Terrible smell of fish in all lounge areas and TV's blaring so there was nowhere quiet to sit.
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Emma ( Young couple)
from Droitwich spa , GB on May 8, 2008
The Abbey, Malvern - Reviews & Ratings"We booked this hotel as we were attending a wedding nearby, we arrived early and could check in straight away. We stayed in a superior room which was situated in the newer part of the building. It was large, very clean with a huge comfy bed and lots of pillows. The breakfast was buffet style with plenty of choice, but if you are a tea drinker i would advise you have coffee but this was my only complaint. We would recommend this hotel, as not only is it comfortable, the staff lovely, but even due to its perfect location in the heart of malvern we were not disturbed by any noise outside." (97561250)
large comfy bed, very clean, sfaff very helpful, breakfast lovely
The tea at breakfast is not recommended
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Anonymous ( Mature couple)
on May 8, 2008
The Abbey, Malvern - Reviews & Ratings"The room was recently refurbished and very comfortable. Staff were very helpful and polite. The breakfast was freshly cooked." (97654085)
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Anonymous ( Mature couple)
on July 27, 2007
Location of the hotel, excellent food, relaxing surroundings, plenty of space in hotel lounges.
Bed in room did not appear to be of double bed size.
2 of 2 people found this review helpful:
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Kevin ( Solo business traveller)
from Sevenoaks , GB on March 28, 2008
The Abbey, Malvern - Reviews & Ratings"2nd stay. Overall standard good. Breakfast was a bit disappointing" (97425022)
Very comfortable
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Anonymous ( Solo business traveller)
on March 28, 2008
Lovely hotel, wonderful view from my room and very friendly staff.
Wish I was staying longer
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Deborah ( Mature couple)
from Weymouth dorset , GB on July 24, 2007
This hotel is lovely the rooms are so spacious and staff are very helpful
The menu could have changed a bit as at least two of the dishes were on the menu the following night, a bit boring
2 of 2 people found this review helpful:
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Norman ( Mature couple)
from Northern ireland , GB on March 18, 2008
The room allocated was close to all ammenities.
A little noisey as guests left the bar area.
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Peter ( Mature couple)
from Bristol , GB on August 1, 2007
The Abbey, Malvern - Reviews & Ratings"Pleasant hotel in a lovely location. Decor/furniture is fairly typical British fusty style. Breakfast is OK although the excessively sweet Alpen is the only muesli option." (97420716)
Lovely view
Poor pressure from the shower, noise (probably aircon) outside the window
1 of 1 people found this review helpful:
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Lee ( Group of adult friends)
from Ware , GB on March 17, 2008
The Room was excellent and the hotel is clearly updating some of its areas , staff were polite and able to extend our booking .
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J ( Mature couple)
from Birmingha, , GB on March 3, 2008
The Abbey, Malvern - Reviews & Ratings"limited choice in resturant we did really enjoy the meal however, but would have liked a little more choice. have recommended quite a few of our friends to your hotel" (97019526)
very nice room and lovely comfortable bed/pillows and nice linnen
tea and coffee in room a bit sparce
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Anonymous ( Mature couple)
on March 1, 2008
The Abbey, Malvern - Reviews & Ratings"Apart from the buffet breakfast I have nothing to add." (97582056)
Comfortable, close to town and Abbey church, good dinner.
Buffet style breakfast, poor bar staff one evening.
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Anonymous ( Solo business traveller)
on December 5, 2007
The Abbey, Malvern - Reviews & Ratings"Plenty of car parking, helpful staff and excellent accomodation." (97490419)
Clean, modern, spacious room containing everything needed for a short stay.
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Linda ( Mature couple)
from Catrine , GB on November 23, 2007
The Abbey, Malvern - Reviews & Ratings"The staff were all very pleasant but the language barriers caused lots of problems especially in the dinningroom. Not the waiter/tress fault. I believe if they were given more training in what the menues contained then their would have been less problems. The morning we were there the breakfasts got all mixed up. I guess there were no table numbers either that might have helped them get it right. All of them were however were trying their best. However their performance let down the ambiance of old world charm and elegance." (97713291)
liked the old worldliness of the outside and, liked the modern bedroom
the dull lighting in the dinningroom
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Anthony ( Mature couple)
from Market harborough , GB on June 12, 2007
The Abbey, Malvern - Reviews & Ratings"An old hotel updated for 21st century, generaly very well. Standard rooms are on the small side, but well refurbished, the bathroom, allthough small, was well fitted. The cooridors are difficult to improve and show their age.Staff are attentive and courtious." (99282505)
Old world elegance
No lift
1 of 1 people found this review helpful:
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Anonymous ( Group of adult friends)
on November 19, 2007
Friendly staff and good facilities
Nothing
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Helen ( Solo leisure traveller)
from Bolton , GB on June 4, 2007
Looked fresh and clean - great view of the priory - and it's bells!!
Bathroom window very black with mildew - not good for a superior room - basically because of lack of extractor fan.
2 of 2 people found this review helpful:
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Stephen ( Family with older children)
from Andover , GB on November 3, 2007
The Abbey, Malvern - Reviews & Ratings"Stayed overnight to attend daughters graduation in Worcester. Excellent Hotel very clean tidy and well decorated.Breakfast was excellent. Would I stay here again? absoluely" (97739048)
Everything esoecially the confy bed. The pillows were a bit soft though.
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Grahame ( Mature couple)
from Bridport , GB on October 31, 2007
The Abbey, Malvern - Reviews & Ratings"Although the pictures of the hotel don't tell the whole story (ie, the slightly faded sixties extension tacked onto the side of the Victorian main part), we has a very enjoyable two night stay. We stayed on a half board basis and the food was excellent, as were the friendly and efficient waiting staff. A super value break - we'd go again" (97015958)
Nice clean room recently upgraded to a high standard and a very comfy huge bed. It was very quiet.
The bathroom was rather small.
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Robin ( Mature couple)
from Watford , GB on October 31, 2007
The Abbey, Malvern - Reviews & Ratings"There was an old fashioned quaintness to this hotel which I found rather appealing.This is not to imply that it was in any way run down-far from it.There was an air of quality to the place-it was more like stopping over in a stately home.The room was very nice, if not over large, and the fittings and facilities were all in good condition.Conveniently situated-only a couple of minutes walk from the local shops.We would happily come here again." (97933987)
The room was tastefully furnished, very clean, and everything seemed to work properly.Breakfast was more than adequate.
I found the bed a little hard for my taste, but others might disagree.The service at breakfast was very slow on the second day.
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Angela ( Mature couple)
from Margate , GB on October 29, 2007
Spacious clean lovely views
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Anonymous ( Mature couple)
on July 27, 2007
The Abbey, Malvern - Reviews & Ratings"We arrived in Malvern during the floods and were without a room for our first night. The staff were very understanding and did eventually allow us to use a room that was not normally used for guests. We were moved to our proper room the next night, which was excellent. We would have stayed for longer but due to the floods in the area we decided to go home the next day. We will however revisit the hotel at some future date." (99063596)
Good location. very helpful staff. high quality rooms.
Access to car park a long way from nearest entrance to hotel.
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Anonymous ( Mature couple)
on July 6, 2007
The Abbey, Malvern - Reviews & Ratings"We were disturbed on our first night until 04.30 am by the loud noise coming from the bar area making it impossible to sleep however when we called reception the fire door nearby was closed and we could no longer here the noise. Every night after that we closed the fire door prior to entering our room." (99237284)
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Anonymous ( Mature couple)
on June 30, 2007
The Abbey, Malvern - Reviews & Ratings"The room was clean, breakfast excellent, staff friendly and would recommend this hotel to people booking online. Plenty of room to park and excellent location for the Priory in Malvern and also for Worcester itself." (99174662)
clean, friendly, value for money
there was nothing to dislike
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Glenys ( Mature couple)
from Saffron walden , GB on June 29, 2007
The Abbey, Malvern - Reviews & Ratings"I really cannot find fault with anything or think of anything that could be done to improve our stay, as far as we are concerned everything was excellent and we felt very comfortable." (99109926)
Very clean, courteous staff - all highly professional but friendly.
Absolutely nothing
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Anonymous ( Family with young children)
on June 28, 2007
The Abbey, Malvern - Reviews & Ratings"We had a very pleasant stay at this hotel for the weekend. We were in the area for a wedding. The breakfast was particularly fantastic! All the staff that we had dealings with were very proffesional and helpful, especially good for us as we were there with our baby." (99850298)
Good staff, lovely breakfast
the room was particularly small and only just managed to fit our travel cot in for our baby. We also had a long distance down 2 flights of stairs as we were lower level, with our luggage, baby and all the extras we needed for our baby.
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Stuart ( Mature couple)
from Saundersfoot , GB on June 26, 2007
The Abbey, Malvern - Reviews & Ratings"No problems, and represented value for money" (99070348)
Presented better than expected
No lift to room. long corridors.
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Anonymous ( Mature couple)
on June 11, 2007
The Abbey, Malvern - Reviews & Ratings"Overall, this is a very pleasant hotel (as evidenced from the dozens of photographs taken of the frontage and surrounding buildings!) Although there Is an elevator (perhaps more?) the arrangement of steps throughout the hotel sort of negated the advantage of using the lift!" (99383347)
Very fine building in a splendid setting.
No significant dislikes but the restaurant & bar prices were a bit on the high side compared to equal or better qualiy in the town.
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Paul ( Solo business traveller)
from Thetford , GB on June 8, 2007
The Abbey, Malvern - Reviews & Ratings"A thoroughly enjoyable stay apart from no internet access in the bedroom....not working. Staff very friendly and helpful. Nice surroundings with plenty of character." (99588655)
A hotel with character. Excellent restaurant. Hot buffet breakfast.
Internet access should be wireless in bedrooms.
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Martin ( Group of adult friends)
from Corsham , UNITED KINGDOM;GB on June 5, 2007
The Abbey, Malvern - Reviews & Ratings"The stay was fine everything was available within a reasonable time the food was good. Breakfast took a little bit of time a problem with a number eating at the same time." (99064609)
very comfortuble beds overall adaquate for what it was required for.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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The toilet was dirty upon our arrival The shower pressure was not good There was insufficient staff at reception to handle guest check-ins and not enough bar staff prior to the wedding I attended.