Hilton London Heathrow Airport, London - Reviews & Ratings

8/10 Overall rating

• 8/10 Anonymous ( Solo business traveller) 

  on  September 12, 2009

  The curry I ordered was not hot and I had to send it back to be re-heated or replaced

• 9/10 Anonymous ( Solo business traveller) 

  on  September 10, 2009

  overall environment professional and relaxing

  food costs high

• 6/10 Anonymous ( Mature couple) 

  on  July 14, 2009

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Average compared to other Hilton experiences" (108163221)

  Proximity to airport (covered walkway) Availability of food/drink options

  Bed/mattress was inadequate for a Hilton Was not able to receive free Gold member upgrade due to insufficient rooms

• 8/10 Anonymous ( Solo leisure traveller) 

  on  July 14, 2009

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "I enjoyed my stay. The hotel is pleasant and the staff is very helpful." (108342673)

  Pleasant hotel - staff was very accomodating. Free shuttle to and from terminal 5.

  Wireless not available in rooms - wired is available in room - separate fee for each. This is not the closest hotel to terminal 5.

• 6/10 Anonymous ( Family with older children) 

  on  July 8, 2009

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  " Ok apart from 1. Baby being woke up at 11pm by reception staff demanding I pay room service bill by cash as credit card was declined, when in actual fact credit card was not declined it was not swiped on arrival 2. We accidently left our satelite navigation in the room but when we asked for it reception said they could not go to room and check as room was booked back out.We were left with our 5 month old baby in an area we don't really know.We then had our item returned next day by post but then had to pay the postage. Personally if room was cleaned adequately item would have been seen in drawer under tv." (107185445)

  Very clean,good breakfast

  Unhelpful staff,poor communication,not very tactful

• 8/10 Anonymous ( Mature couple) 

  on  May 26, 2009

  Very nice, large hotel with nice size room and bath. Nice views.

• 8/10 Naomi ( Mature couple) 

  from Perth , AU  on  May 24, 2009

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "A good value for money room and a great nights sleep knowing we were in easy access of the airport for our flight the following morning. The maitre de at breakfast was tops. " (107796358)

  Easy access from Heathrow Breakfast was included and was particularly good. The maitre de was very helpful and accommodating.

• 6/10 Mark ( Mature couple) 

  from Worcester , GB  on  April 20, 2009

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Dissapointing" (107630665)

  clean comfortable functional room.

  swimming pool closed due to bank holiday!!! The avaialbility of a pool was reason we booked. Why close it in a holiday period? Food was very expensive and breakfast was poor in both choice and quality.

• 7/10 Gary ( Mature couple) 

  from Ilford , GB  on  April 2, 2009

  far far too expensive to eat and drink £4.70 a Pint of beer £20.20 for breakfast

• 7/10 Anonymous ( Mature couple) 

  on  December 25, 2008

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "I might look for a cheaper flight with free wifi where we could catch a train to the airport. Everything else was good. The staff was very helpful." (107324135)

  Very handy access to the airport, that is an excellent thing for an early flight. There was no worry of getting taxis, traffic jams, leaving super early to add to the total amount of sitting time, etc. Liked the signout sheet under the door.

  Toilet didn't flush properly, door key didn't work and we had to switch rooms (keys are very finicky even then). We shouldn't have to pay 15 lbs for internet service. Thats ridiculous. I got free wifi on the train and everywhere else. Charge 5/hour if you must. We needed to print our Boarding pass and it ended up being kind of a hassle. But the staff was helpful.

• 6/10 Philip ( Solo business traveller) 

  from Co dublin , IE  on  November 30, 2008

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "ok " (107535131)

  pleasant check-in staff

  took nearly ten minutes to check in at 2220 Thursday evening. No shaving mirror in room. Difficult to get to termninal 1 - train only every 30m minutes. Same for shuttle bus to T 5. More expensive than Sofitel in T5. Lowergrade hotel Yotul in T4 much cheaper and in terminal itself.

• 7/10 Anonymous ( Solo business traveller) 

  on  September 29, 2008

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Convenient but the rooms could use some updating as well as the corridor areas." (107182377)

  Lobby and restraunts. Access to Heathrow.

  Rooms and corridors are dated and dimly lit.

• 5/10 Sean ( Solo business traveller) 

  from Tarporley , GB  on  July 11, 2008

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Nothing actually wrong with the hotel - but terrible value for money! Seriously unimpressed when they tell you they're fully booked & they're not!" (108039986)

  For

• 8/10 Anonymous ( Mature couple) 

  on  March 20, 2008

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "it is ok, but not up to the expected hilton standards." (97205487)

  the convenience of being at terminal 4 for an early morning flight.

  the long walk thru a freezing tunnel from the terminal to the airport. no wifi in the room. not very good food in 2 restaurants.

  2 of 2 people found this review helpful:

• 6/10 Anonymous ( Solo business traveller) 

  on  March 19, 2008

  Bathroom smelt of urine, noisy air conditioner

  2 of 2 people found this review helpful:

• 8/10 Anonymous ( Other) 

  on  April 11, 2008

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "handy access to terminal 4, comfortable room, shame not to have a jacuzzi with the pool, sauna and steam rooms. cheaper breaksfast option would have been helpful" (97547399)

  good size bath, comfortable bed,use of pool

  expensive breakfast

  1 of 1 people found this review helpful:

• 10/10 Diana l. ( Family with young children) 

  from Los angeles , US  on  March 8, 2008

  Room was exceptionally quiet (both internal and external noise). Interior atrium very dramatic. Proximity to terminal.

  Restaurant food was average for price. Servers were too aggressive in taking order (we wanted to RELAX and they came back four or five times asking to take our order!) and then forgot several items (beverage, salad)

  2 of 2 people found this review helpful:

• 8/10 Anonymous ( Young couple) 

  on  January 3, 2008

  close to terminal

  food prices were expensive and the food wasn't very good

  2 of 2 people found this review helpful:

• 9/10 Anonymous ( Solo business traveller) 

  on  December 20, 2007

  The closeness to the airport, that airport lugage buggies were easily accessible, the felxibibility for check out, the check-in and -out staff were lovely, TVs were great too, and nice to have internet access with link-cords provided.

  The fact that the windows in my room fasted an public courtyard and had to be curtained at night for privacy, and that I had to figure that out..could have been informed by staff, and my room was a bit cold at night...

  2 of 2 people found this review helpful:

• 10/10 Robert ( Mature couple) 

  from Southwick , GB  on  November 22, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Definitely the best airport hotel I have used. Excellent breakfast !!" (97579204)

  Excellent facilites

  2 of 2 people found this review helpful:

• 7/10 Amy ( Solo leisure traveller) 

  from Houston , US  on  December 18, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "I've stayed at the Heathrow Hilton twice now and both times the check in process, even at 22.00, was very slow. There is not adequate staff at the check in counter. I had few bags but I feel a customer should have help with their luggage, even if it's a hanging bag." (97205503)

  very nice room, overlooking atrium of hotel. room and hallway was very quiet

  although the room was non-smoking and smoking in buildings in London is prohibited, the hallway smelled of cigarette smoke.

  1 of 1 people found this review helpful:

• 10/10 Yale ( Solo leisure traveller) 

  from Richmond , CA  on  November 29, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Good quality for a reasonable rate. What more can you ask for." (97604072)

  People were really pleasant. Easy access to Heathrow.

  Bathroom faucet was not working properly.

  1 of 1 people found this review helpful:

• 8/10 Steve ( Young couple) 

  from Newport isle of wight , GB  on  November 27, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "I would have liked more milk for tea/coffee. I would have liked access to the mini bar." (97552328)

  The hotel was idealy situated for terminal 4 arrivals and was an excellent way to complete our trip to New York.

  I felt like a second class citizen because i chose to use such an out moded method of payment ie cash instead of credit card.

  1 of 1 people found this review helpful:

• 10/10 Anonymous ( Mature couple) 

  on  November 18, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "An excellent hotel with first class facilities in probably the most convenient location of all hotels at Heathrow Airport. I had a room service meal, which was excellent and a breakfast prior to departure. The fact that I obtained the room at a discounted rate on the internet made it incredibly good value for money for a hotel of this quality." (97662004)

  location, facilities and value for money.

  1 of 1 people found this review helpful:

• 8/10 Anonymous ( Mature couple) 

  on  October 24, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "relatively painless (free) experience to access the hotel from heathrow (t1) to (t4) and covered walkway (allow half an hour if you need to get back to the airport in the morning just because of time delays on the heathrow express between terminals). hotel was quiet clean and modern. room size good, bathroom good. only bugbear is why is room service so expensive? feels like a rip-off as you are a captive audience when you've been travelling all day and too tired to sit in the restaurant. I know this happens world wide but it still grates every time I read a room menu. otherwise comfortable and easy." (97808941)

  convenient for heathrow, modern and clean

  room service very expensive

  1 of 1 people found this review helpful:

• 8/10 Monzer ( Solo business traveller) 

  from Dedeh , LB  on  November 15, 2007

  The hotel itself was very nice, as a building, in the same time the reception was really warm and professional.

  i had some problems with online menu via the tv, the wakeup call didn't work and i nearly missed my flight

• 9/10 Stuart ( Solo business traveller) 

  from North yorks , GB  on  November 2, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Check out was very poor .A long queue and 10 minutes before extra staff arrived to help" (97055757)

  Clean and comfortable

  shower operation button was not fixed to the operating rod

• 10/10 Craig ( Solo leisure traveller) 

  from Worcester , GB  on  October 5, 2007

  Hilton London Heathrow Airport, London - Reviews & Ratings
  

  "Everything was to a very high standard. Staff were friendly and extremely helpful. Thoroughly ebjoyed the stay." (97836775)

  Clean and Tidy room

  1 of 1 people found this review helpful:

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