The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings
22 - 26 High Street, Godalming,Surrey, GU7 1EB
The Kings Arms and Royal Hotel, Godalming
Built in the 17th century, this hotel boasts a 1920s themed bar and restaurant area and 20 boutique-style rooms. A hotel has stood on the site of The K... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Solo business traveller)
on October 1, 2009
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Anonymous ( Mature couple)
on August 31, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Very satisfied." (108350956)
Clean, comfortable and efficient, with a good breakfast.
No bad points. The pressure on parking might have made for difficulty during the week, but in the event we had no problems. In any case, the information when we booked made it clear that parking was limited.
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Anonymous ( Solo business traveller)
on August 9, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Well placed for the town and railway station. " (108923491)
Very pleasant and helpful staff.
Basic tv channels were not working such as ITV, Channel, Sky news. There were noise problems from the outside road - road sweepers at 6am each morning seemed to take a long time to pass.
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Anonymous ( Solo leisure traveller)
on August 1, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings" I liked the hotel, I just found the above alittle frustrating as it did not suit the purpose of my visit which was to try the London commute from Godalming - and a few details - food serving timings/loo cystern spoilt my stay." (108419491)
Nice Hotel good location
Breakfast started at 7:30 am so no breakfast was available when I left at 6:30 - 7:00, No food available on a Sunday evening, room loo had a cystern fault so was in continuous refill mode for most of the evening, no full time staff manned check in or check out making the experience abit impersonal.
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Anonymous ( Mature couple)
on July 26, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Very good hotel, especially for an overnight stay in a good central location close to the shops." (107414605)
Well appointed room. Excellent shower facilities. Good food - dinner and breakfast. Warm and friendly welcome.
Some restrictions on parking due to building work to rear of hotel.
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Anonymous ( Group of adult friends)
on July 7, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"would come and stay again " (107131927)
Clean room, very good breakfast/pleasant staff
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Stuart ( Young couple)
from London , GB on June 29, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Good" (107629650)
Staff very friendly. Very Clean, room was nice
Too Noisy at night, particularly the Friday night.
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John ( Mature couple)
from Bexleyheath , GB on June 27, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"deightful." (107431179)
outstanding in every respect, Clean, well appointed and excellent service
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Anonymous ( Group of adult friends)
on June 26, 2009
staff very helpful
Room was well appointed but small
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Anonymous ( Young couple)
on June 24, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Very pleasant." (107656051)
The room.
The public bar downstairs.
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Anonymous ( Solo business traveller)
on June 22, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Very comfortable." (107761879)
Easy to find, parking facilities, clean, comfortable, tea making facilities, good food. Reasonable price.
Very hot.
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Mike ( Solo leisure traveller)
from North ferriby , GB on June 11, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Ok for one night, but would not want to stay longer than that." (107372676)
Convenient location, good breakfast, helpful staff.
Very limited parking, TV in room did not work, hotel generally in need of refurbishment.
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Michael ( Solo leisure traveller)
from Birmingham , GB on May 28, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"I wish that I could have stayed longer" (107520426)
A very good atmosphere and a welcoming feeling when you enter the hotel. Staff were so polite and helpful and nothing was too much for any of the staff I had contact with whilst staying there. Rooms were bright and tidy as well as very clean. I would recomend this hotel to anyone wishing to stay one night or longer as this has to be one of the best hotels I have had the pleasure of staying in. Well done all those members of staff for making my stay such a memroble one
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Anonymous ( Young couple)
on April 7, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Pretty decent but perhaps a bit over priced." (107325543)
It was a decent inn with friendly staff and a decent breakfast. Central for the town.
A little noisy as local night spots are nearby.
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Tony ( Solo leisure traveller)
from Stevenage , GB on April 7, 2009
Friendly helpful staff. accomodation is a good standard. food was good
No bath, just a shower in bedroom. Would bwe good to have some bottled water in the room
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Alan ( Other)
from Brighton , GB on April 4, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Fine" (107880630)
Reasonable hotel pretty much as expected.
No record of the reservation. Fortunately we were able to get hold of the booking reference and pin and that was eventually accepted. No point in offering online booking process if the hotel does not record the information!!
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David ( Solo leisure traveller)
from Puslinch, ontario , CA on March 26, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"The hotel was very difficult to find - a complex series of one-way streets which are far from intuitive. I arrived and left hungry and a little frustrated. I would not wish to repeat the experience." (107457447)
On my late arrival, Manager and Receptionist were warm, helpful and friendly. Room was clean, quiet and comfortable.
Room lacked amenities - drinking water, local information and maps, information on hotel services (e.g. breakfast - included in the price - was only available for 1 hour and although this was posted as a notice somewhere, it was not made obvious to me). I was offered no meal on arrival either, just an expensive drink. Also there was no payment receipt available - it was 'all taken care of'.
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Judy ( Group of adult friends)
from Hudson oaks , US on March 21, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Very Good." (107849465)
Excellent Service. Breakfast in particular seemed very personal which was good.
Some noise at night from bar next door.
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Anonymous ( Mature couple)
on February 23, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Not enough choice in the food and quite expensive. Overall the lady in charge was very welcoming and could not do enough for you" (107571810)
The lady of the house was very nice and accomodating the man needs lessons in people skills - the room was modern and clean and so was the hotel
No one to greet guests - the bar was busy and the barlad tended to customers before seeing to guests who had travelled a fair distance. The food choice was limited
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Anonymous ( Solo leisure traveller)
on February 22, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"overall satisfactory" (107489373)
excellent "old world" ambience with modern bedroom facilities.lady in charge very friendly.very tastefully upgraded without compromising the obvious history attached to the hotel.
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Anonymous ( Mature couple)
on February 18, 2009
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Okay, but not best we've stayed in, not as expected for price." (107403265)
Great room, nice view, good location
Very noisy late at night, up to 2am, hotel next door to night club. Breakfast room was cramped, service slow and many items, like milk jug on each table, not available, cutlery not clean. TV in room very poor reception. Overall hotel needs a maintenance person, many light bulbs blown.
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Anonymous ( Solo business traveller)
on December 15, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Overpriced and would never recommend this hotel to anyone!" (107704827)
Hot water and good central heating
Mascara on towels, no bulb in side tables, no TV reception, bathroom ceiling came in, had no breakfast second morning because it took 25 mins for beans on toast.
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Gillian ( Mature couple)
from Ipswich , GB on November 25, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Overall a nice hotel and we wish the new owners evrery sucess for the future. I am sure when they have found their feet the hotel will be outstanding " (107131154)
The staff were very helpful especially as the owners had only taken over the Hotel 5 days earlier and were still finding their feet.Very quick to find another room for us when the heating was not found to be working in the original room.Food that was served was well prepared and good portions. Great Breakfast.Hotel well placed in the High street and good parking.
Fire alarm went off but Disco still kept playing and member of staff dd not know where the evacuation point was or indeed if the hotel was to be evacuated. Menu very basic would have liked to have seen more variety.
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Anonymous ( Same sex couple)
on November 17, 2008
breakfast was very poor, offers of the menu were not available (for diner and breakfaast) diner was served in the bar
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Trevor ( Solo business traveller)
from Worcestershire , GB on November 14, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Certainly was not value for money" (107499387)
Bedroom was well fitted out and comfortable
Evening food was well below standards that you would expect anyware. Breakfast had a poor choice of cereals. Restaurant was dusty on chairs and fittings. On checking out there was know one on reception.
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Jean ( Group of work colleagues)
from Orpington , GB on November 4, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"The most unpleasant stay in a hotel for many years - and one of the most expensive. Nothing at all like the brochure online. Massively disappointing." (97773460)
Convenient to venue. Lovely town.
So many - tiny room with two beds, surly, disinterested staff - seemed to be staffed by school leavers, no adults at all - except for the chef who couldn't be bothered to get off his backside to cook two vegetarian breakfasts -although I had checked that these were on offer and available two days before. Rest of breakfast tasted as if it had been cooked hours previously - dried up and horrible. When we got back to the hotel after midnight there was a loud disco with some very drunk people - we hadn't been warned that this would be so. We'd just been to a gig, we have no problem with loud music, but this was horrid. Rooms were underheated - very chilly, we could have done with another duvet each.
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Anonymous ( Mature couple)
on October 28, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"As this weekend was booked to celebrate my father's 80th birthday we were very disappointed with the service and food. I also ordered a birthday cake which did not appear and no mention was made. I think the place lacked management direction!" (107389861)
Staff extremely friendly, helpful and polite and couldn't do enough for us.
Dinner/Breakfast service extremely slow. The food was not good at all. Four of our party (of 11 people) had the 'special' soup and I think the chef forgot to put any flavouring in as it was absolutely tasteless (and we were still charged for it). Main course was adequate but many meals were cold! The manager offered us some chocolate with our coffees but nothing turned up and we had to ask, only to be told they had none! At breakfast we asked for butter and for a party of 11 they bought 4 small pieces and when we asked for more we got another four!!!!Overall food dreadful but staff great!!
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Anonymous ( Young couple)
on October 22, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Great location in centre of town with easy parking" (107546340)
staff very helpful and friendly room good size + large bathroom
Directions to hotel incorrect so some difficulty finding hotel Breakfast rather basic
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Linda ( Mature couple)
from Bristol , GB on September 23, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"We await an explanation of what happened and would be reluctant to book via active ever again." (99297703)
The Hotel denied any knowledge of the booking even though we showed them the Confirmed Booking email from active!! So at 7.30pm we had to find alternative accommodation and ended up in a B&B several miles away - NOT A GOOD EXPERIENCE!
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Anonymous ( Solo business traveller)
on September 11, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Very good - only one night, but enjoyable. Refurbishment of rooms done very well." (107288901)
Very late arrival, bar closed, but staff were excellent and provided room service
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Julia ( Group of work colleagues)
from Isle of wight , GB on September 6, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Disappointed due to the above, not that breakfast had not been served at time stated but that we had been lied to an apology would have gone a long way. It was a 40th Birthday celebration and this was a bad start to my birthday." (107219590)
room was very comfortable and spacious
On room info breakfast was due to be served at 0715 on the Saturday am, we waited in reception area til 0800 no one came breakfast room locked. On later speaking to gent whom I assume was manager he stated I was mistaken and that he himself was about from 0700. When another guest in our party questioned this he then stated that breakfast at weekends was served from 0800. We went to our room and took down the info stating Mon - Sat 0715 and Sundays 0800. He stated this was misprint. He did offer us a free 1 pint and 1 half pint of lager however as there were four adults in party we feel this does not reflect the cost of breakfast which we had to purchase elsewhere at £5.95 per head. Unfortunately we were unable to wait past 0800 as had transport booked.
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Anonymous ( Family with older children)
on July 21, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"overall, out of a total of 10 , value for money paid etc...i would rate an 8." (97978747)
everything was great. staff went out of their way to be helpful. room was nicely appointed and obviously had been recently retrofitted in the ensuite bath. we will come again when in the uk
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Anonymous ( Family with young children)
on July 8, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Satisfactory. Nice pub." (108039021)
Room and hotel was clean. Staff were helpful.
Odd layout of the room with the beds at opposing corners with acute angle views of the flat screen TV on the opposite wall. Said TV had an unfathomable on/off switch (staff assisted however). Cleaner on the second day did not replace all of the bathroom items.
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Anonymous ( Solo business traveller)
on June 23, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Would definitely go back." (99036451)
Spacious clean room. Friendly staff. Good food.
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Katie ( Young couple)
from Upminster , GB on June 18, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Excellent" (97905537)
The staff at the hotel were extremely hospitable and the rooms were also very well decorated.
Only negative is that when using your website my booking was transferred from a double reservation to a twin reservation. The hotel sorted this immediately for me but next time I would book direct with the hotel to avoid errors.
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Margaret ( Group of adult friends)
from Nerja 29780 , ES on June 8, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"Train time-tables were printed for us and brought to the room. A continental adaptor was found for my mobile... Thank you Mr. O´Doherty!" (97715671)
Excellent management and customer service.
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Anonymous ( Mature couple)
on May 8, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"I would like to have known we were on the 3rd floor as I have a problem with stairs...obviously booking online does not give you a choice....I would like to have know we could not get a meal in the evning as that was an important reason for booking a hotel" (97129841)
friendl staff
no evening meal as it was a Sunday
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David ( Mature couple)
from Wigan , GB on May 8, 2008
The Kings Arms and Royal Hotel, Godalming - Reviews & Ratings"we for 2 nights, as we were attending a wedding, I have a medical problem, they cooked meals for my requirement, and arrange a hairdresser, The staff did more than I have had in the past when booking in a hotel." (97515536)
everything, the staff went out of their way to be helpful
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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