The Shaftesbury Kensington, London - Reviews & Ratings
33 - 37 Hogarth Road, London, SW5 0QQ
The Shaftesbury Kensington, London
The Shaftesbury Kensington is ideally located in the heart of Kensington in central London with 85 well equipped rooms. The hotel is a recently refurbished purp... more
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Rooms from £52
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Hans ( Solo business traveller)
from Schiedam , NL on April 21, 2008
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Anonymous ( Young couple)
on December 6, 2008
Clean and comfortable room and bathroom. nice decor!
the tv didn't work very well, kept turning it self back on.
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Anonymous ( Same sex couple)
on November 22, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Friendly and efficient staff for check-in and check-out." (107414552)
Well equipped room with modern facilities. Convenient location.
Radiator gurgled and water flowed but no heat - regardless of setting on knob. I liked it cool but I didn't like the noise and pumping cold water round the system is environmentally unfriendly. Sliding windows 'leaked noise' as they were square and the window opening wasn't ! Poor installation. It would have been helpful if the people on reception understood enough English to send a towel (when requested as one missing) instead of a Newspaper.
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Peter ( Mature couple)
from Dungannon , GB on November 10, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"the first room we were allocated was on the forth floor and was very small and was not doubled glazed, just room to walk round the bed, the light fittings was hanging loose from the wall this was dangerous so we were giving a new room on the first floor this was much better, and the rest of our stay was fine." (107442281)
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Alicia ( Young couple)
from Madrid , ES on November 10, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Our stay was very nice. " (107808155)
Very good value for money
Though location is very good, it will take you 20 minutes by bus to get to Oxford Street, more if it is a rainy day.
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Anonymous ( Solo business traveller)
on April 12, 2008
The hotel was modern and clean in a good location not far from Earls Court tube station.
I was put in a separate block to the main hotel - which didn't feel as safe and meant I had to leave my building and walk down the road to use the hotel restaurant and bar. Kettle in room didn't work properly. Towels were of a poor quality.
4 of 4 people found this review helpful:
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Yiying ( Young couple)
from Sutton , GB on November 3, 2008
becasue there is no shower curtain in the bathroom, so it might be easy wet the floor
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Patricia mary ( Solo business traveller)
from Po box 55 worcester , GB on October 23, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"The whole experience was a positive one and myself and the company I work for will definitely use the hotel again, along with recommending it to others." (107877649)
Was very impressed with the standard of the room. It was very well equiped, very comfortable and very clean. The food I ordered via room service was excellent too.
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Anonymous ( Other)
on April 15, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"If you cannot clean this window, perhaps it might be a good idea to put net curtains close to the glass. Sorry but you asked my opinion." (97643282)
Everything was OK
The window of my room was so dirty. Have never seen such a dirty window.
3 of 3 people found this review helpful:
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David ( Mature couple)
from Kidderminster , GB on October 10, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Generally it was a good experience. Thanks" (107408083)
Staff were excellent and answered all queries. A taxi was called for us when we needed it in a hurry.
The TV was very difficult to operate. It may have been our TV!
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Phil ( Family with older children)
from Russell , CA on February 10, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"THIS WAS GOOD VALUE AND HOTEL HAD A PLEASANT ACCOMODATING STAFF" (97058085)
LOCATION ,QUALITY CLEAN ROOMS,NICELY APPOINTED LARGE SCREEN TV
4 of 4 people found this review helpful:
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Anonymous ( Other)
on September 15, 2008
Excellent location
Sharp corners on the beds
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Eamonn ( Young couple)
from Derry , GB on August 28, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Thoroughly enjoyed my stay at this hotel, other reviews of this hotel made me wary of staying there, saying room was too small. Room was perfect size and very comfortable. Local amenities very good, loads of restaurants to choose from, several pubs there, plenty of shops and small supermarkets (somerfield, sainsburys) near hand too. Close to Earls Court tube staion and Earls Court theatre too. " (107157588)
Nice touch by the hotel leaving a box of chocolates in room for girlfriends birthday. Free newspaper every morning. Good air conditioning in room. Excellent tv.
internet not working in room - apparently some strike with the hotels ISP Breakfast far too expensive, never had any in hotel - went to a pub at the end of the road for 1/3 of the price
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Anonymous ( Solo business traveller)
on August 26, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"very poor " (107266534)
clean and good quality rooms and easy booking process
too many for this small point..i asked for another night,was told on arrival no problem,come down in the morning and confirm.I asked if possible to do now..gentleman said no,must be morning,no reason given,no eye contact,no thanks you,no reason for ten pound deposit..general sullen demeanour,lack of knowledge and generaly not interested...in the morning room wasnt available,was offered a room at twice the price elsewhere. And told i was lucky i got the price i did for the night i stayed...hence i doubt i will stay with you again,shame really,as the room was nice and i now trevel in europe frequently for catering related work...also the staff didnt seem to be able to give me the name of the male member of staff working that night or were unwilling..and didnt address me particuarly well infront of other guests...all together a poor experience...i feel the managent at this hotel have a lot of work ahead of them....other points on request...
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( Solo business traveller)
from Tunbridge wells , GB on August 24, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Very pleased" (107152399)
I need to stay up in London at least once every two weeks and so was looking for value for money. At
No real bad points, The air conditioning didn't seem to effective and so the room was a little warm
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Anonymous ( Solo business traveller)
on November 6, 2007
Small room in the basement!
4 of 4 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on August 11, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"pretty good." (107193998)
Clean, tidy, efficient, good exercise facility, helpful staff, central location.
Breakfast was not included. Most places in the world include breakfast in the night rate. The telephone rate is very high. Should add hotel shuttle buses to the airport.
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Anonymous ( Other)
on August 8, 2008
Good location. Nice decor.
Internet connection failed every time. Noisy bath/shower.
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Anonymous ( Family with young children)
on August 6, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"ok" (107103885)
room service was good. high standard of cleanliness
cleaner was hoovering outside our room at 7am.woke us up...
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Lesley ( Solo business traveller)
from Leicester , GB on August 3, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Can't fault anything. Great value for money, best place I've stayed in London yet. " (107123305)
Room quality, working order of everything, superb aircon, gym was great though not adequate for more than 2 comfortably but given the size of hotel and number of people that would use a gym in London hotels it's great. Staff most helpful and friendly, this is now my main stay in London whilst on business
Can't find any. Only thing I can think of is when people read this everyone will flock there and there'd be no room for me.
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Donna ( Group of adult friends)
from Colchester , GB on October 8, 2007
The Shaftesbury Kensington, London - Reviews & Ratings"The areas I need to know about when booking accom are location, ease of access to tourist areas, transport, restaurants etc. This should be on the website, which it was. Internet acces via a accessible computer in the hotel is an asset to travelers, only business travellers carry their own laptop." (97433251)
Great location, close to underground system. Clean roomy accomodation.
Breakfast was disorganised on the morning we left but staff were apologetic and did not charge for breakfast.
3 of 3 people found this review helpful:
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Anonymous ( Other)
on August 1, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"very well located for where we needed to be, we would stay again, a really nice hotel. On booking we were not aware that this was a best western hotel but was pleased that it was as we always find the standard high" (107104271)
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Anonymous ( Solo business traveller)
on July 10, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Staff and location great. Facilities great. Just make sure that they work." (108014758)
Location, area. Staff were friendly and very helpful and personal. Good range of facilities in the room. kettle, microwave, iron, hairdryer. gym for free use excellent.
microwave didn't work througout my stay even after i let them know. the switches fell off the new lamp, bathplug didn't come out after you put it in, internet which they said was free didn't work so i had to pay 24 pounds to go online separately which put up the price. please would you arrange to refund this to me as it was advertised with free internet. i did complain every day and 3 different leads were brought but none worked. Room was unbelievable small.
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Richard ( Mature couple)
from Luton , GB on June 10, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Not that good" (97586497)
Location, bar, reception area, tv in room
Small room, dirty windows, had not been cleaned for ages, discarded cigarette behind sink on wash stand, towel rail - no instructions on how to use, unable to remove bath stopper- had to call reception twice to get problem resolved
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Anonymous ( Young couple)
on November 28, 2007
Excellent room - we were upgraded to Club!
1 of 1 people found this review helpful:
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Greg ( Young couple)
from Farnbourgh , GB on May 28, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"brillent" (97186159)
the room was very clean and spacious fantastic for money paid :)loved the 12.00 check out time
it was all good
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Romain ( Young couple)
from Swindon , GB on May 28, 2008
The room was a bit tiny.
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Nicholas ( Group of work colleagues)
from Hove , GB on May 18, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"The stay started badly as my colleague was ut in the basement, and They attempted to put me in an annex. They gave me another room in the hotel whihc was OK." (97121768)
The rooms are very appointed and good lighting
The room was a bit small - the chair was too big to out by the desk to use a computer. The shower head was poor
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Anonymous ( Group of adult friends)
on March 1, 2007
The Shaftesbury Kensington, London - Reviews & Ratings"I had difficulty communicating with the staff on the phone prior to our stay. Checking in, I found the receptionist to be incompetent and rude. Other than that the hotel is located well and the room was nice and had good facilities. I would not have liked to have any more dealings with the receptionists however, who seem to struggle with communication skills." (99436796)
The room I was in was lovely, comfortable and clean and serviced well.
Our friends were put in a basement room with no window, this should have been specified before and should not cost the same price. They found it to be claustrophobic and airless.
5 of 5 people found this review helpful:
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Anonymous ( Solo business traveller)
on May 13, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"When offered a corutesy double room as a remedial, the airconditioning stopped working at 9 pm & could not be repaired & nothing was done about it. Also the shower flow in the remedial room was very poor & the shower handle malfunctioning. I also had a phone call by mistake at 4 am on the first night to ask if i booked a taxi or not! There were no apologies thereafter either. I must admit that it was my worst experience of my many London hotels. I am disappointed at the service and handling of my stay." (97331562)
Good furniture and air conditioning
Very narrow rooms, was offered a very small room with no windows nor daylight in the begining & told that we were fully booked otherwise.After discussion i was offered a slightly better room on a lower ground floor which is again very narrow and very little day light
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Lorraine ( Solo business traveller)
from Hemel hempstead , GB on July 15, 2007
The Shaftesbury Kensington, London - Reviews & Ratings"I would have liked more information on the location of parking.After driving around and around trying to locate the NCP car park (and going the wrong way down a one way street!)there was only one parking space left! I would have cried if I had had to start looking further - a real disadvantage to an otherwise good hotel. The food in the restaurant was disappointing - never had mozeralla cheese that looks and tastes like Edam. But my room made up for everything - perfect!" (97100646)
fabulous room - would stay again if I could be guaranteed the same standard
would have ordered room service but no information in my room
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on September 27, 2007
The Shaftesbury Kensington, London - Reviews & Ratings"Overall I found the accommodation clean and comfortable with all the facilaties for business travel." (97743663)
Very central and compact.
The show was broken.
1 of 1 people found this review helpful:
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Gerry ( Solo business traveller)
from York , GB on April 12, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"It does what it says on the box. Value for money at the price paid but not a first choice hotel every week." (97960147)
Would have appreciated a little more warm bedding.
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James ( Family with young children)
from State college , US on July 12, 2007
The Shaftesbury Kensington, London - Reviews & Ratings"This hotel is conveniently located to the Earl's Court tube station. Just a simple 5 minute walk. The general area seems like a nice upscale area. The hotel is clean and neat. It's on a smaller side street and there was no street noise at all in our room. The staff was extremely friendly and helpful--including the hotel desk staff, porters, and restaurant staff. Our deluxe double room was quite nice but small. For the price we paid (200 pounds a night), it should have been larger. The climate control in the room worked very well. Breakfast was not included in the room rate. However you can get an excellent breakfast in their restaurant. However, the breakfast was quite expensive--over 10 pounds a person. Overall, nice hotel, nice location, but expensive and the room was too small for the money. We'd consider staying again but would look for cheaper but nice alternatives. I'd recommend this to someone based on quality but with the warning about the price." (99056103)
The hotel and room were very nice. High quality and quiet. Everything was neat and clean and looked new.
We stayed in a deluxe double--but it was a bit small. For the high price we paid it should have been larger. It really was just the standard small size.
1 of 1 people found this review helpful:
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Peter ( Mature couple)
from Grantham , United Kingdom;GB on May 30, 2007
Convenient for Chelsea Flower Show plus other attractions plus tube
2 of 2 people found this review helpful:
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Nick ( Young couple)
from Norwich , GB on April 3, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Location of the hotel was convenient for underground access to Royal Albert Hall. Windows in both bathroom and bedroom appear to have not been cleaned in a long time, multiple floor tiles in bathroom were cracked, and very rude cleaning staff." (97795293)
Close to tube station, easy access to Royal Albert Hall
Cracked floor tiles in bathroom, lack of space between bed and wardrobe. Cleaning staff should learn some manners
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Nerys ( Solo business traveller)
from Llandudno junction , GB on June 29, 2007
The slippers + bathrobe were a treat after a tiring day!!!! The plasma t.v. + kitchen area.
1 of 1 people found this review helpful:
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Harry ( Solo business traveller)
from Bolton , GB on February 23, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Excellent value for money in an area where that is very hard to achieve. This hotel deserves to do well" (97939438)
Clean, modern, well-decorated room with quality furniture and fittings
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Ralf ( Mature couple)
from Altenburg , DE on June 24, 2007
Hotel was great. Service very friendly. breakfast good.
Problems with parking. nearby garage very expensive and very limited spaces.
1 of 1 people found this review helpful:
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Andrew ( Other)
from Calpe , Spain;ES on April 26, 2007
Location
Too small! faults not fixed
1 of 1 people found this review helpful:
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Thomas ( Solo business traveller)
from Malmo , Sweden;SE on March 21, 2007
The Shaftesbury Kensington, London - Reviews & Ratings"Too much furniture in tiny room. Internet connexion not for serious work. Better in nearby pubs with free wi-fi." (99702500)
Clean room - 5 minutes to tube. Good bathroom
Seriously slow internet. Very small room.
1 of 1 people found this review helpful:
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Stephen ( Group of work colleagues)
from Otley, leeds , GB on October 31, 2007
Our rooms were in the annex rather than the main building, but were sufficient for an overnight stay.
Why are hotels generally too warm?
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Anonymous ( Group of work colleagues)
on January 30, 2007
clean
rooms small, poor staff service, restaurant disappointing
1 of 1 people found this review helpful:
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Simon ( Solo business traveller)
from Mickleover , GB on October 2, 2007
the rooms where very small and very poor value for money. The room was suppose to have been a deluxe @
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Anonymous ( Solo business traveller)
on August 12, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"BAD" (107135648)
0 of 1 people found this review helpful:
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Anonymous ( Young couple)
on January 7, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"Overall for the price the hotel was good value for money, if looking for somewhere to stay within walking distance of the Earls Court Exhibition centre this definately fits the bill. I wouldn't class it as a 4 star hotel but for £60 for a double room I can't complain!" (97781101)
The price was very reasonable and the hotel close to Earls Court tube station so easily accessible.
The room was very small.
1 of 2 people found this review helpful:
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Antonio ( Young couple)
from London , GB on January 6, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"the time of the chek in i think it s little late" (97294734)
i like everything price cleaning......
1 of 2 people found this review helpful:
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Anonymous ( Group of work colleagues)
on May 9, 2007
The fixtures and fittings were all high quality.
We booked to stay in the Shaftesbury Best Western (4*), but we stayed in the Hogarth Hotel (3*). The room was small. The noise of the nearby train line was overbearing.
2 of 3 people found this review helpful:
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Anonymous ( Same sex couple)
on February 19, 2007
Cleanliness and facilities in the rooms
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Anonymous ( Group of work colleagues)
on April 16, 2008
The Shaftesbury Kensington, London - Reviews & Ratings"It was very welcoming and booking also had been so easy." (97757533)
the room was so well-furnitured and the lightining was too good,either.
0 of 1 people found this review helpful:
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"I would have liked to be warned that only a basement room was available, which would probably have caused me to look for another option. As it turned out, the room was good." (97365420)
The room was surprisingly high quality/good value, with the exception of being a basement room with no daylight
Basement room/no daylight
4 of 4 people found this review helpful: