The Royal Chace Hotel, London - Reviews & Ratings
The Ridgeway, London, EN2 8AR
The Royal Chace Hotel, London
In beautiful, peaceful grounds, just north of London and less than 3 miles (5 km) from junction 24 of the M25, this 4-star hotel offers free Wi-Fi, free parking... more
£
Rooms from £75
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Anonymous ( Young couple)
on May 25, 2009
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Caroline ( Solo business traveller)
from Bury st edmunds , GB on May 9, 2009
My only problem was when I arrived after a long work day and long journey, I was told there was no booking for me. I said I had made it myself, only to be told I was booked for the following day. Fortunately I had my paper confirmation confirming I was correct. The receptionist then just walked away to another room, behind the desk, only to return several minutes later and proceed with my booking. At no time was I told "sorry", or "dont worry madam we can sort it out" or similar.
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Anonymous ( Mature couple)
on May 5, 2009
The Royal Chace Hotel, London - Reviews & Ratings"Would stay again" (107542883)
Very clean hotel
The smallest room I have ever stayed in
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Anonymous ( Group of adult friends)
on April 23, 2009
The Royal Chace Hotel, London - Reviews & Ratings"Very good " (107977284)
Very thing was fine
No general issues, only that the price of breakfast was extra.Should always be thrown in.
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Gemma ( Solo leisure traveller)
from Hoddersden , GB on April 20, 2009
The Royal Chace Hotel, London - Reviews & Ratings"other than the issue with the bath, the stay was very nice. " (107612512)
Clean and pleasant.
The bath plug would not remove, so i was left with a bath full of water in the morning.
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Lynda ( Mature couple)
from Gwent , GB on April 1, 2009
Clean well run hotel. Good value for money.
Only one bath towel in bathroom. Radiator noisy all through the night.
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June ( Mature couple)
from Bedford , GB on February 25, 2009
The Royal Chace Hotel, London - Reviews & Ratings"Very good, we would stay again. " (107410019)
We thought that the hotel was clean and bright. The Receptionist was excellent, very friendly both when checking in and out.
No bad points, just remember that the tea things are hiddin away in the wardrobe, and it wasn't until we were leaving that we found this out!
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Chris ( Other)
from London , GB on November 24, 2008
The Royal Chace Hotel, London - Reviews & Ratings"Fun and just the job" (107457226)
Very friendly and helpful staff, clean room, plenty of hot water, great breakfast..
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Anonymous ( Solo business traveller)
on October 26, 2008
The Royal Chace Hotel, London - Reviews & Ratings"good overall" (107439357)
fruit & papers ost of roo service was brilliant
room a bit small limited products
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Anonymous ( Solo leisure traveller)
on October 14, 2008
The Royal Chace Hotel, London - Reviews & Ratings"A fair room at as I was paying a reduced rate a fair price. Don't think I would have been as happy if I paid the full rate." (107784414)
Staff friendly and the hotel was clean
Room was very small and a couple of complimentry shampoo and conditioners wouldn't have gone amiss
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Anonymous ( Same sex couple)
on September 10, 2008
Bed very comfortable & quite location
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Anonymous ( Mature couple)
on September 2, 2008
The Royal Chace Hotel, London - Reviews & Ratings"Too expensive. Booking on line did not include breakfast." (107286314)
Food excellent.
Room and general decor a bit old fashioned and tired looking.
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Anonymous ( Solo business traveller)
on July 28, 2008
no wifi signal in room despite being advertised as such very annoying
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Anonymous ( Solo business traveller)
on July 19, 2008
Location to where I had to be ! Ample car parking
Receptionist when I checked in was 'barely interested'. Despite being ladend down with bags and work I was just pointed to the stairs - is there a lift??The initial impression of reception was ok, but as with many hotels I am becoming increasingly convinced they allocate certain rooms for 'late' bookings. The room was dated and dark. Bar food was not of good quality either. The signage says 4*........very questionnable !
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John ( Mature couple)
from Liskeard , GB on July 13, 2008
The Royal Chace Hotel, London - Reviews & Ratings"Lovely hotel, good room and bar facilities were excellent" (97249500)
Check-In staff were first class at sorting out the mix-up with the online booking.
The online booking reference wasn't recognised by the hotel so there was some confusion at check-in. Due to the high volume of party guests there was lots of doors banging around 2am and again at 5:30am which didn't make for a great night's sleep.
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Anonymous ( Solo leisure traveller)
on June 1, 2008
The Royal Chace Hotel, London - Reviews & Ratings"Overall very relaxing. Would go there again for a short break." (97135023)
Very clean and tidy. Excellent room service. Excellent food from the Kings's Bar.
Satellite t.v limited to terrestrial channels plus sky news and sport. Would have liked to have had some movie channels. Some building work going on so a bit noisy at times.
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Anonymous ( Mature couple)
on May 22, 2008
The Royal Chace Hotel, London - Reviews & Ratings"bathroom faci quite facilities i/e size of the bath which was quite small" (97050301)
cleadiness, comftabile, great quality
no mini bar
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Anonymous ( Group of adult friends)
on May 15, 2008
The Royal Chace Hotel, London - Reviews & Ratings"I would probably return. Overall pleasant experience." (97491635)
Beautiful Location and handsome exterior. Clean bathroom. Friendly staff. Easy accessibility to taxi company.
Breakfast ending at 10am - should be later. Breakfast service at table not well organised. Watied for coffee for 15 minutes. Not told in advance that there was a total no smoking policy in each room and told of this for first time on arrival. Told when booking that price did not include breakfast but told the opposite when booking in.
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Michelle ( Mature couple)
from Potters bar , GB on February 18, 2008
The Royal Chace Hotel, London - Reviews & Ratings"Very happy with our wedding night stay on Valentines Night! Lovely hotel, nice rural setting, well decorated, immaculately clean, very comfortable overall." (97933742)
Nice furnishings, well kept, immaculately clean
2 of 2 people found this review helpful:
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Anonymous ( Group of work colleagues)
on January 19, 2008
The Royal Chace Hotel, London - Reviews & Ratings"Good food,service,comfort,value etc Just make sure you ask for a Full Bathroom" (97798832)
Clean, tidy and comfortable
I am 6'2 tall of muscular build so struggled to use the shower cubicle in the room. In fact I think my 10yr old daughter would have done as it was shall we say a little COMPACT!!
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on December 22, 2007
The Royal Chace Hotel, London - Reviews & Ratings"Complete the refurbishment and unclude lobby/check in area as asoon as possible as this is generally unwelcoming. Staff make up for it but I had to get a member of the bar staff to locate the desk staff as they were away and there was no way to attract attention or contact them for me to check out." (97744722)
Comfortable, good bathroom these upgraded rooms are a big improvement on the poor quality un-refurbished rooms I have sometimes stayed in before at this hotel
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 24, 2007
The Royal Chace Hotel, London - Reviews & Ratings"Could have done with a location map, better instructions on how to get there as it is on a country lane. Rooms could have had more information in them and a minibar or room service menu would have been good for lone travellers." (97655961)
Conveniently situated for my meeting. Nice big room. Friendly staff.
Lone female traveller, had connecting door to room next door, slightly uncomfortable with this although it was locked. not enough blankets on bed and no spares. No room service. Very noisy central heating system!
1 of 1 people found this review helpful:
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Philip ( Mature couple)
from Bideford , GB on November 4, 2007
The Royal Chace Hotel, London - Reviews & Ratings"It was like meeting up with an old friend having spent many social occasions at the Hotel,if anything it seems to have improved with age and made trip from North Devon more enjoyable" (97775150)
A pleasent ground room with all the facilities at ones use
We could not in honesty find any fault in our accommodation
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Anonymous ( Young couple)
on October 23, 2007
The decor was very attractive and it was nice to have a larhe TV with lots of channels
The bathroom was a little small
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Anonymous ( Solo business traveller)
on July 21, 2007
The accomodation was an excellent standard.
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Andrew ( Solo business traveller)
from Dursley , GB on July 9, 2007
location
noise from a function at the hotel
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Alwyn ( Solo business traveller)
from Grimsby , GB on June 29, 2007
The Royal Chace Hotel, London - Reviews & Ratings"Overall I thought my stay was good. Thank you." (99062536)
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Michael ( Mature couple)
from Coventry , United Kingdom;GB on April 18, 2007
The Royal Chace Hotel, London - Reviews & Ratings"Comments above cover our feelings concerning our stay. However, it would have been excellent if the breakfast had been cooked fresh and not set out as a hot buffet, but this is really a minor complaint." (99097732)
Very comfortable; immaculately clean, lovely fluffy towels.
Very hard mattress.
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Chetty ( Solo leisure traveller)
from Paris , France;FR on December 27, 2006
i had a very nice stay, and the staff are very nice
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Anonymous ( Other)
on December 9, 2006
The Royal Chace Hotel, London - Reviews & Ratings"Very Well worth the money" (99204843)
Clean
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Anonymous ( Solo business traveller)
on November 25, 2006
The Royal Chace Hotel, London - Reviews & Ratings"The check in was very busy and though i had no problems, there were 2 people there complaining. One lady came back after being upset about something else to say the new room she'd been given was occupied and she walked in on a man in the shower! Overall a lovely visit for me though - staff were friendly and efficient. One outstanding factor that has been consistent is that when i ask for a taxi to be organised the staff DO IT! I've been left waiting at so many hotels because the staff forget to order as asked. It's nice to have hot chocolate in with the tea which may seem silly but it's nice to have it. The rooms are well equipped and mine have always been quiet. Sometimes the price online has been out of the range i am allowed to spend and i've had to stay at Enfield Comfort Inn which is no where near as nice." (99599411)
Wireless internet, location, breakfast with lovely fruit salad, friendly staff
Kettle didn't work on 2nd morning, no mobile signal
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Anonymous ( Solo business traveller)
on November 21, 2006
Unclean, poor food, small rooms, noisy
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Alexander ( Mature couple)
from Preston , United Kingdom;GB on November 1, 2006
The Royal Chace Hotel, London - Reviews & Ratings"The hotel is easy to find with ample parking, the restaurant although pricy and not a large choice was enjoyable and the food good The Receptionist did not appear confident and had trouble with my online booking form, (although a mistake was made by myself on the form) they appeared not to know what to do until I pointed out what they should do. The bathroom in our room had dirty grouting between the tiles round the bath in places.But I would use this hotel again." (99728859)
Ample parking - easy to find - nice appearance
The Bathroom tiles had dirt and black spots in the Grout
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Neil ( Solo business traveller)
from Rotherham , United Kingdom;GB on October 30, 2006
Friendly staff and clean rooms
The walls to the rooms are paper thin and you can hear next door occupants easily. Not good if they are noisy and late to their rooms.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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I found it hard to belive the hotel was four star as the room was so small. Also they knew it was 2 people staying, but did not leave 2 big towels, or 2 hot chocolate sachets or 2 packets of buscuits. Although we didn't need much it was a lot of money for what we got.