Brockenhurst Hotel, Ascot - Reviews & Ratings
Brockenhurst Road, South Ascot, SL5 9HA
Brockenhurst Hotel, Ascot
Enjoy a warm welcome upon your arrival at The Brockenhurst Hotel. Nestled into the classic English town of Ascot, Brockenhurst is exceptionally comfortable and ... more
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Rooms from £60
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Michael ( Mature couple)
from Carvoeiro , PT on July 3, 2009
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Anonymous ( Other)
on April 30, 2009
Brockenhurst Hotel, Ascot - Reviews & Ratings"The building had good bones but was in need of some upgrades and a thorough cleaning. Way overpriced for the accomadations. Breakfast was the highlight of the stay." (107999539)
pleasant staff good breakfast
the entire place needed a good cleaning phones not working for the entire stay advertised a restaurant,and there wasn't one on the property no clock, no face cloths, cluttered
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Andrew ( Solo leisure traveller)
from Bewdley , GB on April 7, 2009
Brockenhurst Hotel, Ascot - Reviews & Ratings"Worked well for me" (107483512)
Great location, good ambience
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Anonymous ( Group of adult friends)
on October 7, 2008
Pleasant friendly staff
A little on the pricey side.
1 of 1 people found this review helpful:
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Joe ( Family with young children)
from Moate , IE on June 27, 2008
very friendly staff, good location.
1 of 1 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on June 15, 2008
Brockenhurst Hotel, Ascot - Reviews & Ratings"Good value for money and pefectly adequate for an overnight stay." (97711820)
Good parking, friendly bar and restaurant staff, covenient for Ascot area,room rate considering the area.
Facilities basic and in need of sympathetic upgrading, bed rather hard.
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Lawrence ( Solo business traveller)
from Lytham st annes , GB on May 20, 2008
Brockenhurst Hotel, Ascot - Reviews & Ratings"Hotel lacks a grand entrance. Looks a little neglected at front but lovely gardens. Very friendly staff and hotel clean. Sticky beer glasses ugh - they have a steam glass cleaner which does not work properly. Tapas meals are very poor but cooked breakfast good - but £7.50 supplement. Overall ok but not great value for money." (97863264)
Friendly staff and nice clean bedroom
tv was modern but most channels did not work. Shower was a little poor water pressure
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Kayne ( Young couple)
from Bracknell , GB on April 1, 2008
Brockenhurst Hotel, Ascot - Reviews & Ratings"not quite what we were expecting a little dated" (97583143)
very dated and not enough staff
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Anonymous ( Young couple)
on March 22, 2008
Friendly, professional staff and a clean warm room at an affordable price, close to a local restaurant that we booked that weekend. What more can you ask for?
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John ( Other)
from Manchester , GB on March 17, 2008
Brockenhurst Hotel, Ascot - Reviews & Ratings"fair" (97322085)
it was a very nice building
blood on the corner of the bed cover was very offputing
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C ( Solo business traveller)
from Hilborugh , GB on February 9, 2008
Brockenhurst Hotel, Ascot - Reviews & Ratings"All the staff (reception, evening bar staff, evening food staff and breakfast staff) were all, without exception, very pleasant, helpful, attentive and polite. You do not always find find this in the chain hotels. Parking was very good for me, as I could get my car close to my room. The evening meal was nicely cooked and enjoyable, as was the full English breakfast - important to me because I do enjoy my food! I will very definitely stay at the hotel again when I am in the area." (97163615)
When I booked on line I had asked for a downstairs room recause I am disabled. None was immediately available, but the receptionist got permission to upgrade me to room 20. I was most impressed and grateful, as I cannot manage stairs easily, especially with baggage.
Nothing - the room was perfect for me.
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Owen ( Solo business traveller)
from Rochester , GB on December 9, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"Friendly service Nice staff." (97996707)
Cheap and good value for money
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Anonymous ( Group of adult friends)
on May 31, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"Very old fasioned hotel, living on past glories, locked in a time warp. Things have moved on clients expect more these days for this tariff." (99959997)
Good beds,nice staff
Down at heel appearance. great need for investment in upgrading hotel poor continental breakfast basically tea(cup with tea bag & hot water from thermos delivery) and toast,no croisants, no cold meats,no cheeses. At these prices very poor standard.
5 of 5 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 12, 2007
Location and setting were good, friendly staff
The accommodation was a little past it's best and could do with tidying up. The decor was a little dated and the single room very small.
3 of 3 people found this review helpful:
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Catherine ( Mature couple)
from Brentwood , United States;US on May 17, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"It was pretty much what I expected, however, I thought the breakfast would be better. Our toast was burnt every morning and I was never asked whether I would like anything other than toast!! The staff was very polite, but checking out was difficult. I had to run someone down because we had an early flight and had to leave by 7. The man couldn't get the credit card machine to work. There should be some provision for early checkout." (99828594)
The beds were very comfortable
Our shower didn't work, and the smells of people smoking in the lobby wafted up to our room, and made for very uncomfortable sleeping
3 of 3 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 30, 2007
Location and general setting was nice.
Hotel (annex) was very old, worn out and shabby.
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Richard ( Mature couple)
from Fordingbridge , GB on June 20, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"We will be back next year" (99402873)
Friendly owners
Nothing
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Anonymous ( Solo business traveller)
on March 6, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"Food very good however would have expected a cooked breakfast for the cost. Continenetal breakfast adequate and a healther option." (99695549)
Friendly service. Room in adjoining very generous and comfortable. The outbuilding smelt damp and probably could do with some redecoration and upgrade.
The outbuilding smelt damp and probably could do with some redecoration and upgrade.
2 of 2 people found this review helpful:
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Anonymous ( Solo business traveller)
on February 13, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"Overall impression was rooms in need of refurbishment and generally too expensive." (99233732)
Disappointing room decor despite good first impression upon entry.
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Steve ( Mature couple)
from Laguna beach , United States;US on February 7, 2007
Brockenhurst Hotel, Ascot - Reviews & Ratings"Had a very good experience generally. Room was somewhat funky but charming. Staff was tops." (99819022)
Quiet, not a typical corporate hotel, great staff
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Anonymous ( Group of work colleagues)
on December 3, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"Friendly hotel, would have prefered if lounge area was non smoking. Restaurant facilities good and efficient service. My room had Jacuzi bath, and some rooms have flat screen TV's with selected Sky TV channels" (99501309)
Quiet and friendly family run hotel, with adequate facilities in room
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Andrew ( Group of work colleagues)
from Blackwood, south wales, , United Kingdom;GB on November 23, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"Yes i would recommend the Hotel." (3305247023)
Friendly family atmosphere and close to conference location.
Water pressure in shower (room 2)
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Barrie ( Solo business traveller)
from Brisbane , Australia;AU on November 21, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"The Brockenhurst is a lovely place to stay and it has far more charm than an impersonal hotel. As the owners of the hotel provided personal service, the standard was high. The hotel provides a good choice of food and beverage and as it also acts as a local pub for residents in the area (which is very upmarket), it has a more personal ambience than a large hotel. Comfortable bed." (3305408418)
The hotel is a grand old house converted to a hotel. It has lots of character and charm. The staff were friendly and helpful.
Value for money with accommodation is difficult to define in the UK but the tariffs appear high.
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Anonymous ( Solo leisure traveller)
on November 9, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"The standard of accommodation was somewhat better than expected and ideal for the single night stayed. The bar was pleasant and the breakfast excellent." (99542973)
Convenient to party venue!
Shower stall too small.
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Anonymous ( Mature couple)
on November 8, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"fine overall. Nice staff, nice breakfast. Probably a little expensive for what it was - rooms would be better appointed in modern hotels; fitted bath/shower rooms etc. - but it was a very pleasant place to stay." (99832116)
nice hotel in pleasant situation
room comfortable but a bit chintzy, but then that's everywhere - not really a problem.
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Anonymous ( Family with older children)
on November 2, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"Overall the stay was good, however breakfast was unorganised table wise, we were forced (no other table for four)to sit on a table with another couple who made it obvious they wanted their privacy, in fairness I saw their point." (3305322169)
Lovely pproperty in a beautiful location.
Accommodation was fine and good value.
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Anonymous ( Mature couple)
on October 31, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"The four of us-one couple in their 50's,the other in their 20's-all thought the hotel good all round value.We were particularly impressed with the restaurant food-'tho we were the only ones there,the cooking,presentation and service were 1st.class.We would stay here again" (99084123)
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Anonymous ( Young couple)
on September 1, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"that a wedding was taking place that day and was therefore noisy." (3304877742)
location
electric shower was dangerous as the water was dripping into the shower unit.
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Andrew ( Young couple)
from St.helens , United Kingdom;GB on August 31, 2006
close to train station . 25min walk
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Anthony ( Group of adult friends)
from Cardiff , United Kingdom;GB on August 15, 2006
Value for money in a normally expensive area
Car got broken into and security in car park needs improving
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Irene ( Solo leisure traveller)
from Glasgow , United Kingdom;GB on August 2, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"The hotel is situated close to the rail station, a short taxi ride or lovely 15 mins walk in good weather. My room was a bit in need of re-decoration, with wallpaper peeling from some parts of the room and a bit stained. The general appearance of the hotel was acceptable, but a bit run down. Single rate paid of " (3305111734)
Close to the racecourse.
Room needed re-decoration, was a bit shabby.
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Rosemary ( Solo business traveller)
from Bristol , United Kingdom;GB on August 1, 2006
Brockenhurst Hotel, Ascot - Reviews & Ratings"Excellent. Would definitely recommend." (3305107567)
Very, very friendly welcome from the hotel staff, with lots of help/advice and suggestions.
Decor a little tired in places
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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